4/10 Poor
NaTonya, Parkville
Travelled with group
12 Nov 2025
I stay at this hotel every year for UMES homecoming and this year disappointed me. On the day of trip at 9am i received a notification my card was declined (because it was locked) i was sent a notice that i need to call and pay by 12pm or my reservation would be cancelled. Mind you check in isn’t until 3pm. I called the hotel and asked why am i being charged at 9am and i cannot check in until 3pm. I was told that because it’s a really busy weekend and there are people looking for a room i need to pay now or my room would be canceled and given to someone else. I think that was horrible! This wasn’t my experience last year and shouldn’t be anyone’s experience ever. If i cannot even check in until 3pm i shouldn’t be getting charged or threatened to have my room cancelled at 9am
NaTonya
Stayed 1 night in Nov 2025



























