2/10 Terrible
Madeline
6 Feb 2026
Disliked: Staff & service
My experience at the Myst was one of the worst hotel I’ve had in over 10 years of business travel.
Upon checking in, I immediately noticed how incredibly loud my room was. Being on the top floor, I could hear constant noise from an event on the roof—footsteps, conversations, and clanging pots. When I requested to switch rooms, I was told there were no quieter options available. I then requested a refund, which seemed reasonable under the circumstances.
Initially, the staff appeared willing to coordinate with hotels.com to process the refund. However, I soon realized they were being dishonest. After persuading me to leave with assurances that the refund would be handled, I learned from a very helpful hotels.com agent that the hotel staff kept hanging up on her calls. I had to stay on-site, keeping the chat open with the agent and watching the staff closely to ensure they completed the process. Each time I stepped away, they would stop responding to her.
Graham, who spoke the best English, tried to gaslight me, escalating a minor issue into something unnecessarily frustrating and wasting an hour of my evening.
Beyond this awful experience, the hotel itself was unimpressive—old, lacking charm, and crawling with bugs.
Madeline
Stayed 1 night in Feb 2026