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4.5 out of 5

"Beautiful room, very friendly staff, top notch hotel " More

By a verified traveller on Sat 28 Sep 2019

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Hotel Description

A luxury stay in Hiroshima awaits you at Sheraton Grand Hiroshima Hotel. You'll be 2.8 km (1.7 mi) from Hiroshima Green Arena and 1.1 km (0.7 mi) from Mazda Zoom-Zoom Stadium. Highlights at this hotel include 2 restaurants, an indoor swimming pool, and a 24-hour fitness center.

All 238 rooms feature flat-screen TVs with DVD players, and you can enjoy free WiFi, free wired Internet, and coffee/tea makers. Refrigerators and round-the-clock room service make in-room dining convenient. Pillow menus invite a comfortable night's sleep, and you'll find nice touches like soaking tubs and rainfall showerheads. Free bottled water, safes, and hair dryers are also available.

The restaurant, MIYABI-TEI, is open for lunch and dinner. MIYABI-TEI Bar is the hotel's own bar. Enjoy the spa tub and steam room. Added amenities include free WiFi in public areas, massage/treatment rooms, and laundry facilities. Cooked-to-order breakfast is available daily between 6:30 AM and 10:00 AM. There's also the convenience of self parking.

With a stay at this 4.5-star Hiroshima City Centre hotel, you'll be 2.4 km (1.5 mi) from Hiroshima Castle and 3 km (1.9 mi) from Atomic Bomb Dome.

Deluxe Room, 1 King Bed, Non Smoking, City View

Bed Count 1 King Bed Maximum Occupancy 3 Max
AU$377* Per night/room 21 Oct. - 22 Oct.

Deluxe Room, 1 King Bed, City View, Corner

Bed Count 1 King Bed Maximum Occupancy 3 Max

Twin Room, Deluxe Room, 2 Double Beds, City View, Corner

Bed Count 2 Full Beds Maximum Occupancy 3 Max

Twin Room, Deluxe Room, 2 Double Beds, Non Smoking, City View

Bed Count 2 Full Beds Maximum Occupancy 3 Max

Club Room, 1 King Bed, Non Smoking, City View

Bed Count 1 King Bed Maximum Occupancy 3 Max

Twin Room, Club Room, 2 Double Beds, Non Smoking, City View

Bed Count 2 Full Beds Maximum Occupancy 3 Max

Sheraton Grand Hiroshima Hotel ratings based on 10 Verified Reviews

Review Summary
4.5 out of 5 4.5 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Sheraton Grand Hiroshima Hotel

Everyone (8) Couples (2)
5 out of 5
Beautiful room, very friendly staff, top notch hotel

Posted by on 28 Sep. 2019

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Comment from Hotel Management

4 Oct. 2019 by Keita Mizukami

Warm greeting from Sheraton Grand Hiroshima Hotel. Thank you very much for your positive review. We look forward to serve you again.

5 out of 5
very convenient to the station. Extremely helpful staff. Great amenities

Posted by , from Melbourne on 7 May 2019

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Comment from Hotel Management

9 May 2019 by Keita Mizukami

Thank you so much for staying with us. Also I do appreciate for taking your time to give us such a great comment. We are happy to hear that you had enjoyable stay with us. I am looking forward to see you again in the future.

5 out of 5
Nice hotel and very helpful staff. The bed was very comfortable after the trip from Tokyo. Would stay again.

Posted by , from Australia on 25 Nov. 2018

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5 out of 5

Posted by on 11 Nov. 2018

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5 out of 5
Great hotel. Great location close to station, buses to memorial Park, and amazing food hall

Posted by on 26 Sep. 2018

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2 out of 5
We booked a non-smoking room, but when we arrived they advised that there was only smoking rooms available.

Posted by on 31 Mar. 2018

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4 out of 5

Lovely hotel

Advertised for 3 guests but not comfortable with only two twin beds.

Posted by on 4 Jan. 2018

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5 out of 5

Great Hotel at the Hiroshima Station

A great Hotel at the Hiroshima Station. 2 minute walk from Shinkansen.. Great staff... My son lost his jacket at the hotel. Very helpful staff sent it to our final hotel.. very pleased with the service.. happy to recommend and stay again..

Posted by , from Brisbane, AU on 3 Oct. 2017

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5 out of 5

Fantastic

Pros: Great service and beautifully designed rooms.
Cons: Nothing
Everything from the staff at check-in to the room is excellent at the Sheraton Grand.

Posted by , from Sydney on 27 Sep. 2017

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4 out of 5

Great hotel so close to the station.

Pros: Good location, clean, modern, friendly staff that spoke good English. Nice breakfast.
Cons: The hotel has an indoor pool that you need to pay an extra fee to use. Would expect this to be free in a premium hotel like the Sheraton.
Location: Easy to get the train, Shinkansen, bus or taxi to all attractions in and around Hiroshima.
Very modern and luxurious hotel right next to Hiroshima station. Being so close to the station makes it easy to get the train to most of the sites of Hiroshima.

Posted by , from Sydney, Australia on 21 Jul. 2017

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Property Features

As a guest of Sheraton Grand Hiroshima Hotel, you'll find an indoor pool, a spa tub, a steam room, and a 24-hour fitness center. There are 2 restaurants on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. There are 4 meeting rooms available. Spa services, a terrace, and multilingual staff are also featured at the luxury Sheraton Grand Hiroshima Hotel. For a fee, parking is available. Smoking is allowed in designated areas at this 4.5-star Hiroshima hotel.

  • 1 building
  • 238 guestrooms or units
  • 21 levels
  • 2 dining venues
  • Built in 2011
  • Bar or lounge
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Wedding services available
  • Terrace
  • Television in lobby
  • Bellhop
  • Elevator
  • Smoking in designated areas

Family Friendly Amenities

  • Family property
  • Indoor pool
  • Free WiFi
  • Laundry facilities
  • Refrigerator
  • DVD player

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi

Parking

Self parking (surcharge)

Transport

  • Airport: Hiroshima Airport (HIJ) (48.1 km / 29.9 mi)
  • Train station: Hiroshima Station (0.3 km / 0.2 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Sheraton Grand Hiroshima Hotel offers 238 accommodations with DVD players and laptop-compatible safes. A pillow menu is available. 32-inch flat-screen televisions come with pay movies. Refrigerators and coffee/tea makers are provided. Bathrooms include shower/tub combinations with deep soaking bathtubs and rainfall showerheads. Bathrooms are also outfitted with slippers, bidets, and complimentary toiletries. This Hiroshima hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and hair dryers. Housekeeping is provided daily.

  • Deep soaking tub
  • In-room dining (24 hours)
  • Flat-screen television
  • Premium channels
  • Movies for purchase
  • DVD player
  • Refrigerator
  • Coffee maker
  • Pillow options
  • Shower and tub combination
  • Rainfall showerhead
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Hair dryer
  • Laptop safe
  • Slippers
  • Toiletries (free)
  • Bidet
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Connecting rooms available
  • Wheelchair accessible

Food & Drink

For a fee, guests can enjoy cooked-to-order breakfast daily from 6:30 AM to 10:00 AM.

Bridges - Onsite restaurant.

MIYABI-TEI - This restaurant serves lunch and dinner. Open daily.

Lobby Lounge - Onsite restaurant. Open daily.

MIYABI-TEI Bar - Onsite bar. Open daily.

24-hour room service is available.

Nearby Activities

An indoor pool and a spa tub are on site. Other recreational amenities include a steam room and a 24-hour fitness center.

Spa Services

  • Number of treatment rooms 6
  • Massages

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at anytime

Special check-in instructions:

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

This property charges a fee of JPY 2,500 (tax and service charge included) for children 4-12 years per night, per child to access the Sheraton Club Lounge.

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are available for JPY 5000.0 per day.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a first aid kit, and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.Contactless check-in and contactless check-out are available.Each guestroom is kept vacant for a minimum of 24 hours between bookings.The property affirms that it follows sanitization practices of Commitment to Clean (Marriott) guidelines.

  • No cots (infant beds) available
  • UnionPay
  • Debit cards not accepted
  • Staffed front desk
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Protective clothing is not available for guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property follows a brand or regulatory agency's sanitisation guidelines Commitment to Clean (Marriott)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are not available
  • gap period enforced between guest stays 24 hours
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property does not follow sanitisation practices of any association

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: JPY 2800 for adults and JPY 1400 for children (approximately)
  • Self parking fee: JPY 1500 per night
  • Rollaway bed fee: JPY 5000.0 per day
  • Facilities fee: JPY 1650 and includes use of: swimming pool

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hiroshima Sheraton
  • Hotel Sheraton Hiroshima
  • Sheraton Hiroshima
  • Sheraton Grand Hiroshima
  • Sheraton Hotel Hiroshima
  • Sheraton Grand Hiroshima Hotel Hotel
  • Sheraton Grand Hiroshima Hotel Hiroshima
  • Sheraton Grand Hiroshima Hotel Hotel Hiroshima

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • As required by the Japanese Ministry of Health, Labour, and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.