The Westin Hilton Head Island Resort & Spa

4.0 star property
Beachside hotel to enjoy 3 outdoor pools and white sand beach

Photo gallery for The Westin Hilton Head Island Resort & Spa

2 bars/lounges, poolside bar
Pillow-top beds, in-room safe, desk, laptop workspace
Property amenity
Pillow-top beds, in-room safe, desk, laptop workspace
3 outdoor pools, a heated pool, pool cabanas (surcharge), pool umbrellas

Reviews

8.4 out of 10
Very good

Popular amenities

  • Bar
  • Room service
  • 24/7 front desk
The current price is AU$487
includes taxes & fees
15 June - 16 June

Explore the area

Map
2 Grasslawn Ave, Hilton Head Island, SC, 29928-5583
  • Folly Field Beach Park
    ‪13 min walk‬
  • Coligny Beach
    ‪7 min drive‬
  • Shelter Cove Harbour
    ‪9 min drive‬
  • Hilton Head Island, SC (HHH)
    ‪7 min drive‬

Room options

Room, 1 King Bed, Non Smoking, Balcony (Mobility/Hearing Accessible, Tub)

Highlights

Furnished balcony
Air conditioning
Connecting rooms available
Mini-fridge
LCD TV
Pillow-top bed
Private bathroom
Bathrobes
  • 30 sq m
  • Sleeps 4
  • 1 King Bed

Room, 1 King Bed, Non Smoking, Balcony (Mobility/Hearing Access, Roll-In Shwr)

Highlights

Furnished balcony
Air conditioning
Connecting rooms available
Mini-fridge
LCD TV
Pillow-top bed
Private bathroom
Bathrobes
  • 30 sq m
  • Sleeps 4
  • 1 King Bed

Room, 2 Queen Beds, Non Smoking, Balcony (Mobility/Hearing Accessible, Tub)

Highlights

Furnished balcony
Air conditioning
Connecting rooms available
Mini-fridge
LCD TV
Pillow-top bed
Private bathroom
Bathrobes
  • 30 sq m
  • Sleeps 4
  • 2 Queen Beds

Room, 2 Queen Beds, Non Smoking, Balcony (Mobility/Hearing Access, Roll-In Shwr)

Highlights

Furnished balcony
Air conditioning
Connecting rooms available
Mini-fridge
LCD TV
Pillow-top bed
Private bathroom
Bathrobes
  • 30 sq m
  • Sleeps 4
  • 2 Queen Beds

Room, 1 King Bed, Non Smoking, Resort View (Mobility/Hearing Accessible, Tub)

Highlights

Furnished balcony
Air conditioning
Connecting rooms available
Mini-fridge
LCD TV
Pillow-top bed
Private bathroom
Bathrobes
  • 30 sq m
  • Sleeps 4
  • 1 King Bed

Room, 1 King Bed, Resort View (Mobility/Hearing Access, Roll-In Shwr)

Highlights

Furnished balcony
Air conditioning
Connecting rooms available
Mini-fridge
LCD TV
Pillow-top bed
Private bathroom
Bathrobes
  • 30 sq m
  • Sleeps 4
  • 1 King Bed

Room, 2 Queen Beds, Balcony, Ocean View

Highlights

Furnished balcony
Air conditioning
Connecting rooms available
Mini-fridge
LCD TV
Pillow-top bed
Private bathroom
Bathrobes
  • 30 sq m
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

Room, 1 King Bed, Balcony, Oceanfront

Highlights

Furnished balcony
Air conditioning
Connecting rooms available
Mini-fridge
LCD TV
Pillow-top bed
Private bathroom
Bathrobes
  • 30 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed

Room, 2 Queen Beds, Balcony, Oceanfront

Highlights

Furnished balcony
Air conditioning
Connecting rooms available
Mini-fridge
LCD TV
Pillow-top bed
Private bathroom
Bathrobes
  • 30 sq m
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

Room, 1 King Bed, Balcony, Resort View

Highlights

Furnished balcony
Air conditioning
Connecting rooms available
Mini-fridge
LCD TV
Pillow-top bed
Private bathroom
Bathrobes
  • 30 sq m
  • Resort view
  • Sleeps 4
  • 1 King Bed

Room, 2 Queen Beds, Balcony, Resort View

Highlights

Furnished balcony
Air conditioning
Connecting rooms available
Mini-fridge
LCD TV
Pillow-top bed
Private bathroom
Bathrobes
  • 30 sq m
  • Resort view
  • Sleeps 4
  • 2 Queen Beds

Suite, 1 King Bed

Highlights

Furnished balcony
Separate sitting area
Air conditioning
Connecting rooms available
Mini-fridge
Dining table
LCD TV
Pillow-top bed
  • 50 sq m
  • Resort view
  • Sleeps 6
  • 1 King Bed

Executive Suite, 1 King Bed with Sofa bed, Balcony (Island)

Highlights

Furnished balcony
Separate sitting area
Air conditioning
Connecting rooms available
Mini-fridge
Dining table
LCD TV
Pillow-top bed
  • 50 sq m
  • Water view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Executive Suite, 1 King Bed with Sofa bed, Balcony, Ocean View

Highlights

Furnished balcony
Separate sitting area
Air conditioning
Connecting rooms available
Mini-fridge
Dining table
LCD TV
Pillow-top bed
  • 50 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Room, 1 King Bed, Balcony (View)

Highlights

Furnished balcony
Air conditioning
Connecting rooms available
Mini-fridge
LCD TV
Pillow-top bed
Private bathroom
Bathrobes
  • 30 sq m
  • Sleeps 4
  • 1 King Bed

Room, 2 Queen Beds, Balcony (Island, View)

Highlights

Furnished balcony
Air conditioning
Connecting rooms available
Mini-fridge
LCD TV
Pillow-top bed
Private bathroom
Bathrobes
  • 30 sq m
  • Sleeps 4
  • 2 Queen Beds

Room, 1 King Bed, Balcony, Ocean View

Highlights

Furnished balcony
Air conditioning
Connecting rooms available
Mini-fridge
LCD TV
Pillow-top bed
Private bathroom
Bathrobes
  • 30 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed

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About the area

Hilton Head Island

At The Westin Hilton Head Island Resort & Spa, you'll be 6.9 km (4.3 mi) from Shelter Cove Harbour and 7.1 km (4.4 mi) from Coastal Discovery Museum. Highlights at this beachfront hotel include 2 restaurants, 3 outdoor swimming pools and a full-service spa. .A relaxing day at Heavenly Spa by Westin can include deep-tissue massages, body wraps and body scrubs along with aromatherapy and mani/pedis. The seafood restaurant, The Carolina Room, serves seafood and is open for breakfast, lunch and dinner. Oceans is the hotel's own bar, serving drinks along with light fare. Spend the day at the beach where you'll find sunloungers, and enjoy the on-site golf course and 24-hour gym. Other amenities include a hot tub, a sauna and a 24-hour business centre. Bring your pet along and take advantage of this property's pet-friendly amenities, such as an off-lead area. There's also the convenience of valet parking. .Sights within a 15-minute drive of this Mid Island hotel include Sea Pines Forest Preserve and The Sandbox.

What's nearby

  • Port Royal Golf Club - 9 min walk - 0.8 km
  • Folly Field Beach Park - 13 min walk - 1.2 km
  • Singleton Beach - 6 min drive - 4.6 km
  • Coligny Beach - 7 min drive - 5.3 km
  • Shelter Cove Harbour - 9 min drive - 7.5 km

Getting around

  • Hilton Head Island, SC (HHH) - 9 min drive

Restaurants

  • ‪McDonald's - ‬4 min drive
  • ‪Starbucks - ‬5 min drive
  • ‪Coco's on the Beach - ‬6 min drive
  • ‪Coconutz Sportz Bar - ‬17 min walk
  • ‪Lincoln & South Brewing Company - ‬5 min drive

About this property

The Westin Hilton Head Island Resort & Spa

Beachside hotel to enjoy 3 outdoor pools and white sand beach
Enjoy the umbrellas and sunloungers for a relaxing day at the beach. Summer fun is a breeze at The Westin Hilton Head Island Resort & Spa, where you can play a round of golf at the golf course, cool off in one of the 3 outdoor swimming pools and enjoy a treatment at the full-service spa.

There are 2 restaurants on site, along with a coffee shop/cafΘ. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. This eco-certified hotel also offers a 24-hour fitness centre, a hot tub and a steam room. For a fee, parking is available.

This Hilton Head Island hotel is smoke free.

  • 419 guestrooms or units
  • 5 levels
  • 2 dining venues
  • 2 bars or lounges
  • 37000 sq ft of conference space
  • 3437 sq. m of conference space
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Cabanas by the pool (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Charging station for electric cars
  • Business centre (24 hours)
  • Conference space
  • Dry cleaning
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • No smoking on site
  • Coffee shop
  • Bar by the pool
The Westin Hilton Head Island Resort & Spa offers 419 air-conditioned accommodations with laptop-compatible safes and complimentary bottles of water. Rooms open to furnished balconies. Beds feature pillowtop mattresses. 55-inch LCD televisions come with premium satellite channels and pay-per-view films.

Bathrooms include a combined bath/shower unit, bathrobes, complimentary toiletries and hairdryers. Business-friendly amenities include desks, desk chairs and telephones. Additionally, rooms include coffee/tea makers and an iron/ironing board. Housekeeping is offered on request and change of bedsheets can be requested.

Heavenly Spa by Westin has 9 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages and facials. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a sauna, a hot tub and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Awards and affiliations

Eco-certified property
This property participates in Green Key Global – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

English

Similar properties

Property amenities

Parking and transport

  • Electric car charging station on site
  • Covered parking on site (USD 20 per day; includes in/out privileges)
  • Valet parking on site (USD 30 per day)
  • Wheelchair-accessible parking and van parking available
  • Onsite parking options include a garage

Food and drink

  • 2 bars/lounges
  • 2 restaurants
  • A coffee shop/cafe
  • A poolside bar

Restaurants on site

  • Ingredients
  • Oceans
  • Splash
  • The Carolina Room
  • View 32

Things to do

  • 24-hour gym
  • 3 outdoor pools
  • 36-hole golf course
  • Beach volleyball
  • Bicycle rentals
  • Fitness classes
  • Full-service spa
  • Golf driving range
  • Heated pool
  • Hiking/biking trails
  • Hot tub
  • Sauna
  • Shopping
  • Steam room
  • Yoga classes

Family friendly

  • 3 outdoor pools
  • Children's games
  • Mini-fridge

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (on request)
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 22 meeting rooms
  • 24-hour business centre
  • 37,000 square feet of conference space
  • Computer station

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Firepit
  • Garden
  • On the beach
  • On the waterfront
  • Outdoor furniture
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas
  • Terrace
  • Vegetable garden

Full-service spa

  • 9 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Manicures/pedicures
  • Prenatal massages
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Hand-held showerhead
  • Handrails in stairways
  • Height-adjustable showerhead
  • Lever door handles
  • Lift
  • Low-height door lock
  • Low-height view port in door
  • Pool hoist on site
  • Portable shower seat
  • Smooth flooring in room
  • Stair-free path to entrance
  • Transfer shower
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking
  • Wheelchairs on site

More

  • 5 floors
  • At least 80% lighting from LEDs
  • Ballroom
  • Banquet hall
  • Comprehensive recycling policy
  • Double-glazed windows
  • No plastic coffee stirrers
  • Rooftop garden
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Pillowtop mattress

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 55-inch LCD TV with premium satellite channels
  • Pay films

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Limited room service
  • Mini-fridge

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Energy-saving switches in guestrooms
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: 5:30 AM
Minimum check-in age - 21

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: USD 50 per accommodation, per night
  • Only dogs are allowed
  • Maximum 1 (weight limit: 40 lb per pet)
  • An off-lead area is available
  • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Destination fee: USD 3.75 per accommodation, per night.
  • Resort fee: USD 38 per accommodation, per night
The resort fee includes:
  • Beach access
  • Beach towels
  • Business centre/computer access
  • Fitness centre access
  • Fitness/yoga classes
  • Pool access
  • Shuttle service
  • WiFi access (may be limited)

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Covered self-parking fee: USD 20 per day (in/out privileges)
  • Valet parking fee: USD 30 per day
  • Pet fee: USD 50 per accommodation, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, Union Pay and Eurocard. Cash is not accepted. 

We should mention

  • Reservations are needed for spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hilton Head Island Westin
Hilton Head Island Westin Resort
Westin Hilton Head Island
Westin Hilton Head Island Resort
Westin Resort Hilton Head Island
The Westin Hilton Head Island Hotel Hilton Head
The Westin Hilton Head Island Resort And Spa
The Westin Hilton Head Island Resort Spa
The Westin Hilton Head & Spa
The Westin Hilton Head Island Resort Spa
The Westin Hilton Head Island Resort & Spa Hotel
The Westin Hilton Head Island Resort & Spa Hilton Head Island

Frequently asked questions

What is the cancellation policy at The Westin Hilton Head Island Resort & Spa?

The Westin Hilton Head Island Resort & Spa offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at The Westin Hilton Head Island Resort & Spa?

As of 14 June 2025, prices found for a 1-night stay for 2 adults at The Westin Hilton Head Island Resort & Spa on 15 June 2025 start from AU$422.21, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at The Westin Hilton Head Island Resort & Spa?

Yep, The Westin Hilton Head Island Resort & Spa has a covered self car park with in/out privileges for USD 20 per day.

Are there any beaches close to The Westin Hilton Head Island Resort & Spa?

Yep, The Westin Hilton Head Island Resort & Spa is a short 4-minute walk from Folly Field Beach. Fun beach activities include volleyball, waterskiing and windsurfing. You can also find motor boats and boat tours.

Is there a spa on site at The Westin Hilton Head Island Resort & Spa?

Yep, Heavenly Spa by Westin is available for guests. It has a hot tub, a steam room and a sauna. You'll enjoy heaps of services like body wraps, body scrubs and facials, as well as hot stone massages.

Does The Westin Hilton Head Island Resort & Spa have a pool?

Yep, and guests love it! The Westin Hilton Head Island Resort & Spa has 3 outdoor swimming pools and a heated pool. Grab your bathers and lounge poolside while enjoying in a cabana and under the shade of an umbrella.

What luxury perks are available at The Westin Hilton Head Island Resort & Spa?

The Westin Hilton Head Island Resort & Spa features 3 outdoor pools, a heated pool and a full-service spa.

What makes The Westin Hilton Head Island Resort & Spa a romantic place to stay?

1 hot tub and couples spa treatments, as well as pillowtop beds and private balconies in the guestrooms, help set the scene for a romantic weekend at The Westin Hilton Head Island Resort & Spa.

Is The Westin Hilton Head Island Resort & Spa family-friendly?

You bet! With amenities such as children's meals and 3 outdoor pools, it's no surprise that The Westin Hilton Head Island Resort & Spa is a hit with families.

Is there a free airport shuttle available at The Westin Hilton Head Island Resort & Spa?

No, The Westin Hilton Head Island Resort & Spa does not offer an airport shuttle service.

Is there a bar or restaurant at The Westin Hilton Head Island Resort & Spa?

Yep, they've got a poolside bar and 2 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at The Westin Hilton Head Island Resort & Spa?

Check-in begins at 4:00 PM. Check-out time is 11:00 AM.

Are pets allowed at The Westin Hilton Head Island Resort & Spa?

Dogs are welcome at The Westin Hilton Head Island Resort & Spa, with dog exercise areas on offer. Just so you know, there's a limit of one pet, with a maximum weight of up to 18 kg per pet.

Is there a golf course on site at The Westin Hilton Head Island Resort & Spa?

Yep, The Westin Hilton Head Island Resort & Spa has a 36-hole golf course. You will also find a golf driving range.

The Westin Hilton Head Island Resort & Spa Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 547 out of 1005 reviews
Rating 8 - Good. 231 out of 1005 reviews
Rating 6 - Okay. 120 out of 1005 reviews
Rating 4 - Poor. 64 out of 1005 reviews
Rating 2 - Terrible. 43 out of 1005 reviews

8.8/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

4/10 Poor

Robert

Travelled with family
Liked: Property conditions & facilities
Room was dirty with food crumbs on the floor and hair in the bathtub. No other room available unless we downgraded. Could hear everything through the walls. Other guests smoking on the balcony prevented us from leaving doors open during our stay. Watched a woman squat and pull bathing suit down to urinate on a side walkway from the beach. Will not stay here again.
Stayed 1 night in Mar 2025

10/10 Excellent

Mary

Liked: Staff & service, amenities, property conditions & facilities
Everything was wonderful! Lived up to expectations. Will return!
Stayed 1 night in Mar 2025

8/10 Good

Travis

Liked: Cleanliness, staff & service
Stayed 4 nights in Mar 2025

10/10 Excellent

Carol

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the view and the room. Way too many dogs and im a dog lover.
Stayed 3 nights in Mar 2025

10/10 Excellent

paul

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved everything about the resort. I loved that I basically didn't have to leave the property to have a good time!
Stayed 2 nights in Mar 2025

8/10 Good

David

Liked: Amenities, property conditions & facilities
Great place and staff awesome breakfast buffet (well worth the $$) rooms are a little noisy,you can hear outside and rooms beside you pretty good
Stayed 3 nights in Mar 2025

4/10 Poor

Jessica

Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
I won’t be back
Stayed 1 night in Mar 2025

8/10 Good

Kelly

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
A lot of amenities were not open, otherwise wonderful
Stayed 1 night in Jan 2025

8/10 Good

William, Payson

Stayed 4 nights in Feb 2025

10/10 Excellent

Phillip

Stayed 2 nights in Feb 2025

10/10 Excellent

LaShonna, Charlotte

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I really enjoyed the overall ambiance of the hotel! The staff were friendly and welcoming, and the room was spacious and comfortable. I also loved the location—super convenient for exploring the area. The amenities were top-notch, and the food at the restaurant was delicious. It was a great experience overall!"
Stayed 3 nights in Nov 2024

10/10 Excellent

Joe or Sarah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Feb 2025

4/10 Poor

Kevin

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The staff was very friendly and accommodating. The facilities, however, were not in very good shape. We had to switch rooms when we arrived as the first room was dirty, and it looked like the telephone connection had started on fire. Staff was wonderful and moved us right away. There is only one elevator servicing each tower and it’s at the far end so you have to walk several hundred feet every time to get to it. I can only imagine how long one must wait to use the elevator when the hotel is busy. Definitely would not recommend it for older people. We used to love staying at the Westin, but unfortunately it looks like they are just not re-investing and maintaining the quality of what they once were. All that being said, the staff were great, so this would seem to be more a corporate reinvestment problem through the whole chain and not anything the locals are able to change
Stayed 3 nights in Feb 2025

10/10 Excellent

Cynthia lynn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great!
Stayed 5 nights in Feb 2025

10/10 Excellent

Regina, Roanoke

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2025

8/10 Good

Porscha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2025

10/10 Excellent

Courtney

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2025

10/10 Excellent

JAMES

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2025

10/10 Excellent

William

Liked: Amenities, property conditions & facilities
Everything
Stayed 4 nights in Feb 2025

10/10 Excellent

Peter

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly, helpful and responsive. The location of the hotel was perfect. Great snorkeling just steps away.
Stayed 3 nights in Nov 2024

10/10 Excellent

Nicole

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay! Beautiful property
Stayed 1 night in Jan 2025

8/10 Good

Cindy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2025

10/10 Excellent

Lucina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2025

4/10 Poor

Sonya

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
No service no spa time. It is an additional charge to use the spa steam room, sauna or whirlpool, even as a resort guest, that fee is on top of the resort fees. Gen the lady working the spa counter was extremely unpolite when I was able to discuss with mgmt and be allowed to go into a basically vacant space as there were literally only 12 to 15 cars in the parking lot during our stay. She didn’t offer me a robe and tersely reminded me to be mindful and use the clock on the wall for my one hour limit. However Joslynn, Diasi and Yanilla were some of the nicest young ladies that made my birthday visit very special. Problem # 2 If you book on a third-party app, like Expedia, make sure upon check-in, you go to the front counter and verify everything on your receipt to get the amenities for which you have paid. Marriott Westin will tell you none of the items that you pay for on Expedia have transferred over onto the hotel‘s website. And you will have to stand at the front counter to contact Expedia (good luck finding their phone number without googling it) and have Expedia speak with someone at the hotel. And finally, problem # 3 At check out, the bellhop room was locked, therefore we could not get a luggage cart. No one at the front desk has access so we wound up carrying all the bags down by ourselves. I cannot imagine being there during a busy crowded summer season if the service was this bad with so few people to actually service I imagine hotel is god-awful when full.
Stayed 3 nights in Jan 2025

10/10 Excellent

Daniel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
My wife and I absolutely loved this place! We we stayed here in January it was peaceful, quiet, and very relaxing. Exactly what we were hoping for on a getaway. We will definitely be coming back here. 10/10 RECOMMENDED
Stayed 4 nights in Jan 2025