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Phāea Cretan Malia, a Member of Design Hotels

5.0 star property
Luxury hotel on the beach, with 3 outdoor pools

Photo gallery for Phāea Cretan Malia, a Member of Design Hotels

Private beach, sun-loungers, beach umbrellas, beach towels
Property video
View from room
3 outdoor pools, pool umbrellas, pool loungers
3 outdoor pools, pool umbrellas, pool loungers

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Bar
  • Gym
The current price is AU$360
includes taxes & fees
16 Oct - 17 Oct

Explore the area

View map
Cretan Malia Park, Hersonissos, Crete, 700 07
  • Palace of Malia
    ‪1 min walk‬
  • Malia Beach
    ‪1 min drive‬
  • Stalis Beach
    ‪5 min drive‬
  • Heraklion (HER-Nikos Kazantzakis)
    ‪32 min drive‬

Room options

View all photos for Bungalow (Side Sea View)

Bungalow (Side Sea View)

Bungalow (Side Sea View)

8.8 out of 10
Excellent
(3 reviews)

Highlights

Furnished balcony or patio
Separate sitting area
Individually decorated
Air conditioning
Free cots/infant beds
Fridge
Smart TV
Private bathroom
  • Sea view
  • Sleeps 3
  • 1 King Bed and 2 Twin Beds

View all photos for Double Room

Minibar, in-room safe, individually decorated, desk

Double Room

Highlights

Furnished balcony or patio
Separate sitting area
Individually decorated
Air conditioning
Fridge
Smart TV
Private bathroom
Hairdryer
  • Sleeps 2
  • 2 Twin Beds and 1 King Bed

View all photos for Bungalow, Pool View

Bungalow, Pool View

Bungalow, Pool View

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Furnished balcony or patio
Separate sitting area
Individually decorated
Air conditioning
Free cots/infant beds
Fridge
Smart TV
Private bathroom
  • Sleeps 3
  • 2 Twin Beds and 1 King Bed

View all photos for Bungalow (Beach Front)

Bungalow (Beach Front)

Bungalow (Beach Front)

7.0 out of 10
Good
(2 reviews)

Highlights

Furnished balcony or patio
Separate sitting area
Individually decorated
Air conditioning
Free cots/infant beds
Fridge
Smart TV
Private bathroom
  • Sea view
  • Sleeps 3
  • 2 Twin Beds and 1 King Bed

View all photos for Junior Suite (Sea Front)

Junior Suite (Sea Front)

Junior Suite (Sea Front)

8.0 out of 10
Very good
(4 reviews)

Highlights

Furnished balcony or patio
Separate sitting area
Individually decorated
Air conditioning
Free cots/infant beds
Fridge
Smart TV
Private bathroom
  • Sea view
  • Sleeps 4
  • 1 King Bed and 2 Double Sofa Beds

View all photos for Suite, 1 Bedroom

Suite, 1 Bedroom

Suite, 1 Bedroom

Highlights

Furnished balcony or patio
Separate sitting area
Individually decorated
Air conditioning
Free cots/infant beds
Fridge
Smart TV
Separate bedroom
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed, 1 Double Sofa Bed and 2 Twin Beds

View all photos for Deluxe Bungalow (Family)

Deluxe Bungalow (Family)

Deluxe Bungalow (Family)

Highlights

Furnished balcony or patio
Separate sitting area
Individually decorated
Air conditioning
Free cots/infant beds
Fridge
Smart TV
Hairdryer
  • Sleeps 5
  • 1 King Bed, 2 Twin Beds, 1 Twin Bunk Bed and 1 Double Sofa Bed

View all photos for Junior Suite

Minibar, in-room safe, individually decorated, desk

Junior Suite

10.0 out of 10
Exceptional
(1 review)

Highlights

Furnished balcony or patio
Separate sitting area
Individually decorated
Air conditioning
Free cots/infant beds
Fridge
Smart TV
Private bathroom
  • Sleeps 4
  • 1 King Bed and 2 Double Sofa Beds

View all photos for Bungalow, Garden View

Minibar, in-room safe, individually decorated, desk

Bungalow, Garden View

7.0 out of 10
Good
(7 reviews)

Highlights

Furnished balcony or patio
Separate sitting area
Individually decorated
Air conditioning
Free cots/infant beds
Fridge
Smart TV
Private bathroom
  • Sleeps 3
  • 1 King Bed and 2 Twin Beds

View all photos for Bungalow (Pool Front)

Bungalow (Pool Front)

Bungalow (Pool Front)

9.0 out of 10
Wonderful
(12 reviews)

Highlights

Furnished balcony or patio
Separate sitting area
Individually decorated
Air conditioning
Free cots/infant beds
Fridge
Smart TV
Private bathroom
  • Sleeps 3
  • 2 Twin Beds and 1 King Bed

View all photos for Signature Room

Minibar, in-room safe, individually decorated, desk

Signature Room

9.0 out of 10
Wonderful
(4 reviews)

Highlights

Furnished balcony or patio
Separate sitting area
Individually decorated
Air conditioning
Fridge
Smart TV
Separate bedroom
Hairdryer
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds

View all photos for Signature Bungalow (Garden)

Minibar, in-room safe, individually decorated, desk

Signature Bungalow (Garden)

Highlights

Furnished balcony or patio
Separate sitting area
Individually decorated
Air conditioning
Free cots/infant beds
Fridge
Smart TV
Hairdryer
  • Sleeps 3
  • 1 Double Sofa Bed and 2 Twin Beds

View all photos for Deluxe Suite

Minibar, in-room safe, individually decorated, desk

Deluxe Suite

Highlights

Furnished balcony or patio
Separate dining area
Separate sitting area
Individually decorated
Air conditioning
Free cots/infant beds
Fridge
Smart TV
  • Beach view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

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About the area

Hersonissos

A luxury stay in Hersonissos awaits you at Phāea Cretan Malia, a Member of Design Hotels. You'll be just steps from Palace of Malia and within a 30-minute stroll of Malia Beach. Highlights at this beachfront hotel include 3 restaurants, 3 outdoor swimming pools and a full-service spa. .A day of pampering at The Cute Spa can include deep-tissue massages, hot stone massages and body wraps. The buffet restaurant, Mediterraneo, serves Mediterranean cuisine and is open for breakfast, lunch and dinner. Melissi is the hotel's own cocktail bar. Spend the day at the private beach where you'll find sunloungers, and enjoy the 2 outdoor tennis courts and free kids' club. Additionally, you'll find free Wi-Fi in public areas, a 24-hour gym and a children's swimming pool. Free buffet breakfast is available daily between 7:30 AM and 10:00 AM. There's also free self parking, along with the convenience of car rentals on site. .Sights within a 10-minute drive of this 5-property class Hersonissos hotel include Stalis Beach and Aquaworld Aquarium.

What's nearby

  • Palace of Malia - 1 min walk - 0.0 km
  • Potamos Beach - 10 min walk - 0.9 km
  • Malia Beach - 1 min drive - 1.2 km
  • Stalis Beach - 5 min drive - 4.6 km
  • Star Beach Water Park - 10 min drive - 9.5 km

Getting around

  • Heraklion (HER-Nikos Kazantzakis) - 31 min drive

Restaurants

  • ‪Taverna Eva - ‬8 min walk
  • ‪The Red Lion Malia - bar and restaurant - ‬2 min drive
  • ‪Epsilon: The Alcoholic Church - ‬2 min drive
  • ‪McDonald's - ‬19 min walk
  • ‪Malia Star restaurant - ‬10 min walk

About this property

Phāea Cretan Malia, a Member of Design Hotels

Luxury hotel on the beach, with 3 outdoor pools
Simply walk outside to feel the sun on your face at the sandy beach. Spend the day at the beach and work on your tan with sunloungers (chaise longues) or relax in the shade with umbrellas. At Phāea Cretan Malia, a Member of Design Hotels, you can cool off in one of the 3 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Free breakfast is available daily. There are 3 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 2 bars/lounges, a beach bar and a poolside bar. Public spaces have free WiFi. This luxury hotel also offers a complimentary children's club, a children's pool and outdoor tennis courts. Self parking is free.

Smoking is allowed in designated areas at this 5-star Hersonissos hotel.

  • 204 guestrooms or units
  • 2 levels
  • 13 buildings
  • 3 dining venues
  • 2 bars or lounges
  • Conference rooms
  • Buffet breakfast (free)
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Childcare (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Pool or billiards table
  • Library
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • On-site shopping
  • Bellhop
  • Smoking in designated areas
  • Bar on the beach
  • Coffee shop
  • Bar by the pool
Phāea Cretan Malia, a Member of Design Hotels offers 204 air-conditioned accommodations with minibars and a safe. Rooms open to furnished balconies or patios. This individually decorated accommodation has separate sitting areas. Smart televisions come with satellite channels. Bathrooms include a shower, slippers, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is provided on a daily basis.

Guests can indulge in a pampering treatment at the hotel's full-service spa, The Cute Spa. Services include deep-tissue massages, hot stone massages, facials and body wraps. The spa is open daily.

Awards and affiliations

Eco-certified property
This property participates in Green Key (Foundation for Environmental Education) – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 7:30 AM to 10:00 AM
  • 2 bars/lounges
  • 3 restaurants
  • A beach bar
  • A coffee shop/cafe
  • A poolside bar
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • Almyra
  • Mediterraneo
  • Melissi
  • Mouries Restaurant
  • The Beach Shack

Things to do

  • 2 outdoor tennis courts
  • 24-hour gym
  • 3 outdoor pools
  • Bicycle rentals
  • Billiards/pool table
  • Children's pool
  • Designer stores
  • Ecotours
  • Fitness classes
  • Free children's club
  • Full-service spa
  • Library
  • Pilates classes
  • Playground
  • Shopping
  • Yoga classes

Family friendly

  • 3 outdoor pools
  • Babysitting (surcharge)
  • Children's pool
  • Free children's club
  • Free supervised activities for children
  • In-room refrigerator
  • Laundry facilities
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • Meeting rooms

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On a private beach
  • On the waterfront
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Body wraps
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • No lift
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible restaurant

More

  • 13 buildings
  • 2 floors
  • Banquet hall
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • Smart TV with satellite channels

Food and drink

  • Free bottled water
  • Limited room service
  • Minibar
  • Refrigerator

More

  • Air conditioning
  • Desk
  • Individual decor
  • Phone
  • Safe
  • Separate sitting area

Policies

Check-in

Check-in time starts at 3:00 PM
Early check-in subject to availability
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Guests who book a half board inclusive rate plan receive breakfast and dinner at the property's buffet restaurant.
Please note: Guestroom photos are representative of rooms offered and may differ from the actual room received.

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city and collected at the property. This tax is adjusted seasonally and might not apply all year round. Other exemptions or reductions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: From 1 November to 31 March, EUR 4.00 per accommodation, per night
  • A tax is imposed by the city: From 1 April to 31 October, EUR 15.00 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express and Diners Club. Cash is not accepted. 
    For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation.

Property Registration Number 1039K014A2512000

We should mention

  • On-site cash transactions can't exceed EUR 500, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • Reservations are needed for spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

Cretan Hotel Malia Park
Cretan Malia Park
Cretan Malia Park Hotel
Cretan Malia Park Hotel Malia
Cretan Hotel Malia
Cretan Malia Park Crete
Cretan Malia Park
Cretan Malia Park a Member of Design Hotels
Phāea Cretan Malia, a Member of Design Hotels Hotel
Phāea Cretan Malia, a Member of Design Hotels Hersonissos
Phāea Cretan Malia, a Member of Design Hotels Hotel Hersonissos

Frequently asked questions

What is the cancellation policy at Phāea Cretan Malia, a Member of Design Hotels?

Phāea Cretan Malia, a Member of Design Hotels offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Phāea Cretan Malia, a Member of Design Hotels?

As of 22 Sept 2025, prices found for a 1-night stay for 2 adults at Phāea Cretan Malia, a Member of Design Hotels on 16 Oct 2025 start from AU$333.28, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Phāea Cretan Malia, a Member of Design Hotels?

Yep, Phāea Cretan Malia, a Member of Design Hotels has a free self car park.

Are there any beaches close to Phāea Cretan Malia, a Member of Design Hotels?

Yep, Phāea Cretan Malia, a Member of Design Hotels is a short 11-minute walk from Potamos Beach. Fun beach activities include snorkelling, scuba diving and windsurfing.

Is there a spa on site at Phāea Cretan Malia, a Member of Design Hotels?

Yep, The Cute Spa is available for guests. You'll enjoy heaps of services like body wraps, facials and body treatments, as well as deep-tissue massages.

Does Phāea Cretan Malia, a Member of Design Hotels have a pool?

Phāea Cretan Malia, a Member of Design Hotels has 3 outdoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a coldie from the bar.

What luxury perks are available at Phāea Cretan Malia, a Member of Design Hotels?

Phāea Cretan Malia, a Member of Design Hotels features a private beach, 3 outdoor pools and a full-service spa.

What makes Phāea Cretan Malia, a Member of Design Hotels a romantic place to stay?

Poolside dining and a private beach, as well as private balconies in the guestrooms, all help set the scene for a romantic weekend at Phāea Cretan Malia, a Member of Design Hotels.

Is Phāea Cretan Malia, a Member of Design Hotels family-friendly?

You bet! With amenities such as a free children's club, a children's pool and free supervised childcare, it's no surprise that Phāea Cretan Malia, a Member of Design Hotels is a hit with families.

Does Phāea Cretan Malia, a Member of Design Hotels serve breakfast?

Yeah, free buffet brekkie is available daily from 7:30 AM to 10:00 AM.

Is there a free airport shuttle available at Phāea Cretan Malia, a Member of Design Hotels?

No, Phāea Cretan Malia, a Member of Design Hotels does not offer an airport shuttle service.

Is there a bar or restaurant at Phāea Cretan Malia, a Member of Design Hotels?

Yep, they've got a beach bar and 3 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Phāea Cretan Malia, a Member of Design Hotels?

Check-in begins at 3:00 PM. Check-out time is 11:00 AM.

Are pets allowed at Phāea Cretan Malia, a Member of Design Hotels?

No, only service animals are allowed.

Phāea Cretan Malia, a Member of Design Hotels Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 225 out of 350 reviews
Rating 8 - Good. 90 out of 350 reviews
Rating 6 - Okay. 26 out of 350 reviews
Rating 4 - Poor. 4 out of 350 reviews
Rating 2 - Terrible. 5 out of 350 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Well kept and lovely decor. Nice beach setup. Very big and more suited to families. Don’t think we have ever seen more babies, didn’t bother us but be prepared for a lot of baby strollers. Only disappointment was food. Breakfast buffet is excellent but dinner is at best mediocre. Problem is the restaurants cater to all inclusive guests and a la carte, which in this case meant ok service and disappointing food. Also Malia, the nearby town, is strictly bars and nightclubs, zero charm. Agios Nikalos 30 minutes away much nicer.
Stayed 4 nights in Jun 2025

10/10 Excellent

Nick

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Everything was exceptional – the room, food, service, staff, facilities, and location. We would definitely recommend the hotel and would stay there again without hesitation.
Stayed 6 nights in May 2025

10/10 Excellent

Dominic

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only downside for us was the huge number of families there with babies.
Stayed 6 nights in May 2025

8/10 Good

Elin

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in May 2025

8/10 Good

Omar

Stayed 7 nights in Apr 2025

8/10 Good

Catherine

Travelled with family, Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
We had a lovely holiday here. The kids club was brilliant, the restaurants were excellent quality food in all the restaurants. Other guests we met on holiday who were half board and eating in the dinner buffet each night loved it. Kids were welcome in the buffet with a kids section that is a bit like school dinners to choose from. The breakfast buffet was brilliant and the hotel’s programme of events and activities are great for families. My two negatives was that the restaurants outside of the buffet, were inflexible for children, which overall made me feel that the hotel would rather you were eating in the buffet restaurant if you are there with kids.. which isn’t for us. We booked bed and breakfast because we enjoy the freedom for our other meals to be in or out of the hotel and restaurant experiences as a family are something we enjoy on holiday. We had some great meals in nearby restaurants that were very welcoming for kids too so if you’re the same, and don’t enjoy hotel buffet dinners, then there’s places to go outside of the resort. And then my only other disappointment was the towels were threadbare and our room wasn’t as clean as I would’ve expected. Overall a 4 star experience. Not the touches you would expect for 5 star. Crete was amazing as ever.
Stayed 7 nights in Oct 2024

8/10 Good

Kayvan, London

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Oct 2024

10/10 Excellent

Tomasz

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Sep 2024

10/10 Excellent

Michael

Stayed 10 nights in Oct 2024

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel, main pool quite busy but the private beach was amazing with great beach bar and chilled music. We avoided the buffet and had incredible food at both the Cretan restaurant for breakfast and dinner and the Italian for dinner. Charming staff, just needs a minor rethink in bathroom as shower was narrow due to placement of soap holder. Overall a fantastic experience and would highly recommend and return
Stayed 4 nights in Oct 2024

10/10 Excellent

Joao Paulo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel, great family atmosphere with the most down to earth staff. Would highly recommend, what a unique and wonderful experience!
Stayed 7 nights in Oct 2024

6/10 Okay

Mohammed

Travelled with family
Liked: Cleanliness
Stayed 5 nights in Sep 2024

10/10 Excellent

ATHANASIA

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property and lovely staff throughout. Would stay again.
Stayed 2 nights in Sep 2024

6/10 Okay

Seamus

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The resort is stunning, absolutely beautiful and the staff was very nice and friendly. Very good resort for families so would recommend if you want to have a relaxing week with your little ones, would suggest for up to 3 years old as they have more activities for the little ones. In terms of food I was expecting a bit more for the price and with the half board only one restaurant is included (excluding drinks) so it’s best to get the all inclusive, feel booking through Expedia wasn’t very clear and there was a confusion on what was included and what not. Drinks were amazing especially cocktails and the wine was very nice. Beach was a bit disappointed as i was expecting more as it was rocky and small. Informations were a bit unclear sometimes but overall was a nice relaxing holiday with our little baby.
Stayed 6 nights in Sep 2024

8/10 Good

Shalini

Stayed 5 nights in Jul 2024

10/10 Excellent

Tony

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2024

10/10 Excellent

yara, london

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
When we arrived the service was great. Hotel was amazing the room was exactly the one I booked. Food was great in the restaurants but the prices are ridiculous.. I mean is this a Michelin star chicken wrap or what!? Either way it was great. The only thing that’s really annoying is that the hotel clearly says you cannot leave your swim towels on the beds to “claim” them. However people did this every morning. By 9am the poolside beds are taken … even though you can’t see anyone there, they all have towels on them. I guess people wake up and leave their towels and bags to claim the spot and then they go for breakfast. Hotel staff does nothing about this. In addition the riverside pool, ALL the beds by that pool are reserved for people that are staying in the bigger properties. Now this is really unfair. This means we cannot lay on those beds as someone can come at anytime and claim it.. so really how can I use any pool?? If this is the case the main pool should be reserved for people staying on that side of the hotel. But no, people have the riverside pool beds reserved but they also come to the main pool and take the beds… honestly it’s really annoying. We paid just as much but it seems that families have priority here. Upon leaving the service was very disappointing. There was staff I did not recognise but she seemed mad that I needed a transfer to the airport and no one said bye or the usual things hotel staff says during checkout. Her attitude was off.
Stayed 6 nights in Aug 2024

8/10 Good

Shalini

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
For part of days, AC was not functioning properly. Issue with check-in.
Stayed 2 nights in Aug 2024

8/10 Good

Shalini

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
We had reserved 3 ocean view rooms. There was a mix up in our reservation. They put one of us in different room than what we paid for ocean view room although for one day only. They gave us dining voucher if we ate at the property but would not refund. Our room had AC issues. They did come to room to fix issues at 2 different times but still AC was not functioning.
Stayed 7 nights in Jul 2024

10/10 Excellent

Darius

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property and fantastic service.
Stayed 4 nights in Aug 2024

2/10 Terrible

Valeria

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Rocky Beach with broken umbrellas and dirty loungers, tiny gym with broken equipment (you have to book timeslots to secure a space) only limited timeslots available for restaurant reservation. Claustrophobic layout (with beautiful design elements. Food was good and staff friendly but we had to leave early because we found it impossible to relax and the place to crowded. Not your typical design hotel.
Stayed 6 nights in May 2024

10/10 Excellent

Catherine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jul 2024

10/10 Excellent

Britt Lise

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me and my boyfriend loved this hotel. We got a really lovely welcome with a refreshing drink by really helpful staff. The hotel has everything you need and the restaurants are all wonderful. There are enough sunbeds at the beach and the hotel is really serene.
Stayed 4 nights in Jun 2024

6/10 Okay

Ravinder

Liked: Staff & service
Stayed 2 nights in Jun 2024

6/10 Okay

Ravinder

Travelled with family and small children
The hotel is lovely. The staff are very friendly but also unhelpful. Concierge recommendations was not very good and very inconsiderate, considering travelling with a nine month old baby. The rooms with a garden has severe bold patches full of mud. Was asked to move room 3 times. We did extend our stay but made to move rooms each time. Beds are like sponge too soft causing back ache. The Signator rooms are much better. Charges £50 for couple hours late check out. Massive positive is the pool is heated.
Stayed 1 night in Jun 2024