4/10 Poor
Jon
20 Feb 2024
Disliked: Cleanliness, staff & service, property conditions & facilities
Poor spa and hotel. Not a happy customer
Hotel was not very clean or what you would expect for a doubletree/ Hilton. Our room was not made up on several occasions (and we didn’t leave a dnd card out either) , twice we had to ask for our room to be cleaned , or ask for towels and toilet paper. We had to wait for 2hrs on one occasion when getting back from a long day out for our room to be cleaned (as they had not done it during the day) and they still didn’t give us towels or toilet paper. They left us in the bar and didn’t even offer a complimentary drink had to spend £35 on drinks whilst we waited to pass the time. They just are not attentive to your needs. Hotel is run down and not clean. Floors are filthy and so are table tops.
Plus side food was ok/ breakfast nice. Spa is average and had cold hot tub inside and out.
Would not go there again and have made a formal complaint. Spent £800 for 3nights and two lots of spa treatments for a couple.
We don’t usually moan or complain but this was a lot of money and we felt it just didn’t live up to expectations or cleanliness for the money which is a shame
Jon
Stayed 3 nights in Feb 2024