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Wyndham Grand Barbados Sam Lords Castle All Inclusive Resort

5.0 star property
Luxury property on the beach, with 6 outdoor pools

Photo gallery for Wyndham Grand Barbados Sam Lords Castle All Inclusive Resort

Lobby
Suite, 1 King Bed (Zephyr Suite, 2 Balconies)
Suite, 1 King Bed (Zephyr Suite, 2 Balconies)
Suite, 1 King Bed, Balcony (Ember)
Suite, 1 King Bed, Balcony (Terra)

Reviews

7.6 out of 10
Good

Popular amenities

  • Bar
  • Gym
  • Housekeeping
The current price is AU$769
includes taxes & fees
15 June - 16 June

Explore the area

Map
End of Belair Road, Long Bay, St. Philip
  • Bottom Bay Beach
    ‪20 min walk‬
  • Crane Beach
    ‪7 min drive‬
  • Miami Beach
    ‪21 min drive‬
  • Bridgetown (BGI-Grantley Adams Intl.)
    ‪13 min drive‬

Room options

View all photos for Suite, 1 King Bed, Balcony (Terra)

Suite, 1 King Bed, Balcony (Terra)

Suite, 1 King Bed, Balcony (Terra)

Highlights

Air conditioning
Free minibar items
LCD TV
Blackout curtains
Sofa bed
Ceiling fan
Deep-soaking bath
Bathrobes
  • 60 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 2 Queen Beds, Resort View

Free minibar, in-room safe, desk, blackout curtains

Deluxe Room, 2 Queen Beds, Resort View

Highlights

Air conditioning
Free minibar items
LCD TV
Blackout curtains
Ceiling fan
Deep-soaking bath
Bathrobes
Rainfall showerhead
  • 60 sq m
  • Resort view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Room, 2 Queen Beds, Ocean View

Free minibar, in-room safe, desk, blackout curtains

Deluxe Room, 2 Queen Beds, Ocean View

Highlights

Air conditioning
Free minibar items
LCD TV
Blackout curtains
Ceiling fan
Deep-soaking bath
Bathrobes
Rainfall showerhead
  • 60 sq m
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Room, 1 King Bed, Resort View

Deluxe Room, 1 King Bed, Resort View

Deluxe Room, 1 King Bed, Resort View

Highlights

Air conditioning
Free minibar items
LCD TV
Blackout curtains
Ceiling fan
Deep-soaking bath
Bathrobes
Rainfall showerhead
  • 60 sq m
  • Resort view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Ocean View

Deluxe Room, 1 King Bed, Ocean View

Deluxe Room, 1 King Bed, Ocean View

Highlights

Air conditioning
Free minibar items
LCD TV
Separate bedroom
Blackout curtains
Ceiling fan
Deep-soaking bath
Bathrobes
  • 60 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

Presidential Suite, 2 Bedrooms (2 King Beds)

Highlights

Air conditioning
Free minibar items
LCD TV
2 bedrooms
Blackout curtains
Ceiling fan
Deep-soaking bath
Bathrobes
  • Ocean view
  • Sleeps 6
  • 2 King Beds

View all photos for Room, 1 King Bed, Accessible, Ocean View

Free minibar, in-room safe, desk, blackout curtains

Room, 1 King Bed, Accessible, Ocean View

Highlights

Air conditioning
Free minibar items
LCD TV
Blackout curtains
Ceiling fan
Bathrobes
Hairdryer
Rainfall showerhead
  • 60 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 King Bed (Zephyr Suite, 2 Balconies)

Suite, 1 King Bed (Zephyr Suite, 2 Balconies)

Suite, 1 King Bed (Zephyr Suite, 2 Balconies)

Highlights

Air conditioning
Free minibar items
LCD TV
Separate bedroom
Blackout curtains
Ceiling fan
Deep-soaking bath
Bathrobes
  • 118 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 King Bed, Balcony (Ember)

Suite, 1 King Bed, Balcony (Ember)

Suite, 1 King Bed, Balcony (Ember)

Highlights

Air conditioning
Free minibar items
LCD TV
Separate bedroom
Blackout curtains
Ceiling fan
Deep-soaking bath
Bathrobes
  • 103 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 King Bed (Ocean Suite, Outdoor Tub)

Suite, 1 King Bed (Ocean Suite, Outdoor Tub)

Suite, 1 King Bed (Ocean Suite, Outdoor Tub)

Highlights

Air conditioning
Free minibar items
LCD TV
Separate bedroom
Blackout curtains
Ceiling fan
Deep-soaking bath
Bathrobes
  • 117 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible, Resort View

Free minibar, in-room safe, desk, blackout curtains

Room, 1 King Bed, Accessible, Resort View

Highlights

Air conditioning
Free minibar items
LCD TV
Blackout curtains
Ceiling fan
Bathrobes
Hairdryer
Rainfall showerhead
  • 60 sq m
  • Resort view
  • Sleeps 3
  • 1 King Bed

About the area

Long Bay

A luxury stay in Long Bay awaits you at Wyndham Grand Barbados Sam Lords Castle All Inclusive Resort. You'll be 1.8 km (1.1 mi) from Bottom Bay Beach and 3.8 km (2.4 mi) from Crane Beach. Highlights at this beachfront property include 3 restaurants, 6 outdoor swimming pools and 3 bars/lounges. .Lantern Bar is the property's own cocktail bar. Spend the day at the beach where you'll find sunloungers, and enjoy the on-site gym and kids' swimming pool. Added amenities include free Wi-Fi in public areas, a conference centre and a coffee shop/cafe. There's also free self parking, along with the convenience of a free beach shuttle. .Within a 30-minute drive of this 5-property class Long Bay property, attractions include U.S. Embassy and Miami Beach.

What's nearby

  • Bottom Bay Beach - 20 min walk - 1.7 km
  • Crane Beach - 7 min drive - 4.4 km
  • Miami Beach - 21 min drive - 17.0 km
  • Silver Sands Beach - 23 min drive - 17.8 km
  • Dover Beach - 24 min drive - 20.9 km

Getting around

  • Bridgetown (BGI-Grantley Adams Intl.) - 15 min drive

Restaurants

  • ‪Italia Coffee House - ‬8 min drive
  • ‪Chefette - ‬12 min drive
  • ‪Chefette Restaurant - ‬8 min drive
  • ‪Cutters - ‬4 min drive
  • ‪L'Azure - ‬6 min drive

About this property

Wyndham Grand Barbados Sam Lords Castle All Inclusive Resort

Luxury property on the beach, with 6 outdoor pools
Some rates at Wyndham Grand Barbados Sam Lords Castle All Inclusive Resort are all-inclusive. These rates include on-site meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

For a free ride to the surf and sand, catch the property's complimentary beach shuttle. Spend the day at the beach and work on your tan with sunloungers (chaise longues) or relax in the shade with umbrellas. Cool off in one of the 6 outdoor swimming pools at Wyndham Grand Barbados Sam Lords Castle All Inclusive Resort, and enjoy amenities such as a children's pool and a fitness centre.

There are 3 restaurants on site, along with a coffee shop/cafΘ. You can enjoy a drink at one of the bars, which include 3 bars/lounges and a poolside bar. Public spaces have free WiFi. This luxury property also offers a garden and a terrace. Free self parking is available.

This 5-star Long Bay property is smoke free.

  • 422 guestrooms or units
  • 6 levels
  • 5 buildings
  • 3 dining venues
  • 3 bars or lounges
  • 15000 sq ft of conference space
  • 1394 sq. m of conference space
  • Built in 2022
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Cabanas by the pool (free)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference centre
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • BBQ grill(s)
  • Television in lobby
  • Lift
  • No smoking on site
  • Bar by the pool
  • Swim-up bar
Wyndham Grand Barbados Sam Lords Castle All Inclusive Resort offers 422 accommodations with free minibar items and laptop-compatible safes. 55-inch LCD televisions come with premium cable channels. Bathrooms include bathrobes, complimentary toiletries and hairdryers.

This Long Bay property provides complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs and telephones. Additionally, rooms include espresso makers and complimentary bottles of water. In-room massages, change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Guests can pamper themselves by indulging in the on-site spa services. Services include massages.

Languages

English, French, German, Spanish

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free beach shuttle
  • Free self parking on site

Food and drink

  • 3 bars/lounges
  • 3 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Coffee and tea in common areas

Restaurants on site

  • Burnt Cask Rum Bar
  • Castle View
  • Lantern Bar
  • Mediterranean Market
  • Sam Lord's Grill

Things to do

  • 6 outdoor pools
  • Beach volleyball
  • Beach yoga
  • Children's pool
  • Gym
  • TV in common areas

Family friendly

  • 6 outdoor pools
  • Children's pool
  • Laundry facilities
  • Lifeguards on site

Conveniences

  • 24-hour front desk
  • Laundry facilities

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Turndown service
  • Wedding services

Business services

  • Conference centre (15,000 square foot of space)

Outdoors

  • Barbecue grill
  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Free pool cabanas
  • Garden
  • On the beach
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Terrace

Spa

  • In-room massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Front entrance ramp
  • Lift (125 centimetre wide door)
  • Low-height electrical sockets in bathroom
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

More

  • 5 buildings
  • 6 floors
  • At least 80% lighting from LEDs
  • Banquet hall
  • Built in 2022
  • Lifeguards
  • Local culture and ecosystem education
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 55-inch LCD TV with premium cable channels

Food and drink

  • 24-hour room service
  • Espresso maker
  • Free bottled water
  • Free stocked minibar
  • Restaurant dining guides

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Desk
  • Desk chair
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Water-efficient showers

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Renovations and closures

The following facilities will be closed during the winter:
  • Fitness facilities
  • Spa

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: USD 9.63 per accommodation, per night

We've listed all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit and outdoor lighting
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, a first aid kit and outdoor lighting in all accommodation.

We should mention

  • Pool access available from 9:00 AM to 10:00 PM
  • Reservations are needed for massage services. For reservations, contact the property before arrival using the contact information on the booking confirmation.

Property is also known as

Wyndham Grand Barbados Sam Lord´S Castle Resort Spa

Frequently asked questions

What is the cancellation policy at Wyndham Grand Barbados Sam Lords Castle All Inclusive Resort?

Wyndham Grand Barbados Sam Lords Castle All Inclusive Resort offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Wyndham Grand Barbados Sam Lords Castle All Inclusive Resort?

As of 10 June 2025, prices found for a 1-night stay for 2 adults at Wyndham Grand Barbados Sam Lords Castle All Inclusive Resort on 15 June 2025 start from AU$754.42, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Wyndham Grand Barbados Sam Lords Castle All Inclusive Resort?

Yep, Wyndham Grand Barbados Sam Lords Castle All Inclusive Resort has a free self car park.

Are there any beaches close to Wyndham Grand Barbados Sam Lords Castle All Inclusive Resort?

The closest beach to Wyndham Grand Barbados Sam Lords Castle All Inclusive Resort is Crane Beach (2.7 km).

Is there a spa on site at Wyndham Grand Barbados Sam Lords Castle All Inclusive Resort?

There's no onsite spa, but this property does offer services like massages.

Does Wyndham Grand Barbados Sam Lords Castle All Inclusive Resort have a pool?

Wyndham Grand Barbados Sam Lords Castle All Inclusive Resort has 6 outdoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying in a complimentary pool cabana and under the shade of an umbrella. The pool is open 9:00 AM to 10:00 PM.

What luxury perks are available at Wyndham Grand Barbados Sam Lords Castle All Inclusive Resort?

Wyndham Grand Barbados Sam Lords Castle All Inclusive Resort features 6 outdoor pools, free pool cabanas and 3 restaurants. All guestrooms come with 24-hour room service, free minibar items and espresso makers.

What makes Wyndham Grand Barbados Sam Lords Castle All Inclusive Resort a romantic place to stay?

Poolside dining and a bar, as well as massage services available in the guestrooms, all help set the scene for a romantic weekend at Wyndham Grand Barbados Sam Lords Castle All Inclusive Resort.

Is there a free airport shuttle available at Wyndham Grand Barbados Sam Lords Castle All Inclusive Resort?

No, Wyndham Grand Barbados Sam Lords Castle All Inclusive Resort does not offer an airport shuttle service.

Is there a bar or restaurant at Wyndham Grand Barbados Sam Lords Castle All Inclusive Resort?

Yep, they've got a poolside bar and 3 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Wyndham Grand Barbados Sam Lords Castle All Inclusive Resort?

Check-in begins at 4:00 PM. Check-out time is noon.

Are pets allowed at Wyndham Grand Barbados Sam Lords Castle All Inclusive Resort?

No, only service animals are allowed.

Wyndham Grand Barbados Sam Lords Castle All Inclusive Resort Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 187 out of 398 reviews
Rating 8 - Good. 71 out of 398 reviews
Rating 6 - Okay. 56 out of 398 reviews
Rating 4 - Poor. 40 out of 398 reviews
Rating 2 - Terrible. 44 out of 398 reviews

8.4/10

Cleanliness

7.8/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice resort. The staff were friendly and helpful. The food was delicious and presented nicely. Our room was very clean. It is not really possible to swim in the ocean, but it was nice to sit on the beach and watch the waves. It would be helpful to have a detailed report map in the room, rather than the small one in the registration desk. It would be useful to have brochures about various activities on the island. A great improvement to the resort would be complementary shuttle to/from the airport
Stayed 6 nights in Feb 2025

10/10 Excellent

Cathy

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wyndham Grand Barbados Sam Lords Castle is very well maintained. It is clean everywhere, the flowers, threes, swimming pool, floors, windows, everything is so clean. It is Wonderful to feel like a princess. The service is wonderful. People really care about you. Even the handyman showed me where the gym was. He took the time to show me personally. It is spectacular to see the values integrated to all the employees. The architect who design this hotel deserve a price. It is so airy, WOW ! We have a view from all the sides of the hotel. Even our room have a nice view. All restaurants and pools have been taught for our best confort and pleasure for the eyes. The room are amazing. The bed confortable like a cloud. The shower....I usually don't like shower...this time I made an exeption and I accepted the room like is was. Ho my god, the shower head is the best I have experienced in my life. I will by the same for my home. Thank you very much for the experience. I will come back soon!
Stayed 7 nights in Feb 2025

2/10 Terrible

Kenesa

Stayed 3 nights in Feb 2025

10/10 Excellent

TUTU

Liked: Cleanliness, property conditions & facilities
Stayed 5 nights in Feb 2025

10/10 Excellent

Ronald

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
N/A
Stayed 4 nights in Feb 2025

8/10 Good

Nikki

Stayed 3 nights in Feb 2025

8/10 Good

Laurie A

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good

Stayed before a cruise for 2 nights, it was good staff very friendly and helpful.
Stayed 2 nights in Feb 2025

4/10 Poor

Lisa

Very disappointed, it is not all inclusive, food options were minimal, beach was dirty and tiny
Stayed 7 nights in Feb 2025

8/10 Good

Bozana

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice, clean hotel. Beach and pool areas are beautiful. Dining options and food quality are not matching rates of this resort.
Stayed 1 night in Dec 2024

8/10 Good

Troy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2025

8/10 Good

Orlando

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2025

4/10 Poor

Michelle

Liked: Cleanliness, amenities, property conditions & facilities
I came to this property for 3 nights after being on a cruise. Driving up to the resort was spectacular! My expectations were high bc it was beautiful/all-inclusive. I arrived at 9pm & they promptly took my luggage, gave me receipts, & showed me to check in. It was a little busy, but not bad. I couldn’t wait to get room service, or eat something. They all seemed unsure, & it took forever! I booked online, had my confirmation, printed itinerary, & passport. She said, “If you’d like to go downstairs & have something to eat, I can finish up, & show you to your room. But let me give you your wristband, & free wifi password”. So I went down one floor to the buffet. I was welcomed warmly & sat down, & they brought ice water. There was a salad bar, tons of sweets: pastries, breads/bagels-tons of carbs. I have Celiac disease, so I didn’t see much I could eat, but kept looking. There was pizza, breaded fish, breaded potatoes, butter chicken, a weird vegetable mix of (warm)carrots, zucchini, & cucumbers. The hot items were lukewarm. NO fresh fruit, no smoothies, & nothing that looked appetizing, Just 1pastry that said “gf”. I asked someone if they had anything else gf, & she didn’t even know what I meant😳 I couldn’t believe it, I went to my room-it was huge/nice, but no towels, or soap to wash my hands. I called about room service & it was $25-obviously not all-inclusive. The other 2 restaurants were booked for the week! There was NO wifi, except near check-i
Stayed 2 nights in Feb 2025

6/10 Okay

Melissa

Travelled with family
Disliked: Cleanliness, staff & service
Room never cleaned without repeated asks. Staircases and hallways never cleaned. Not great dinner options. For a newer hotel it did not feel clean or new.
Stayed 4 nights in Feb 2025

4/10 Poor

gytis

Disliked: Cleanliness, staff & service
Stayed 5 nights in Feb 2025

10/10 Excellent

Anthony

Amazing Staff and experience
Stayed 6 nights in Feb 2025

2/10 Terrible

Bernard

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2025

10/10 Excellent

TAMELA

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Was very clean and nice. would love to go back again, when they finish the resort.
Stayed 4 nights in Dec 2024

6/10 Okay

michael

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Stayed 3 nights in Feb 2025

6/10 Okay

Paul

Disliked: Cleanliness, staff & service, room comfort

Don’t trust the 10/10 reviews

Where can I begin?? I stay 7 days got housekeeping services once! Had to speak to manager still no service! Hallways elevator and doors smudged and dirty. Called for toilet paper and never got a response back! Looked for a housekeeper on the floor to get one ! We were celebrating our anniversary and it was so stressful! Property is very beautiful so it’s a shame it’s so poorly managed. According to the reviews I saw on this site many people gave 10/10. I feel this is impossible so I conclude that false reviews were accepted which means I will no longer trust this site.
Stayed 6 nights in Feb 2025

4/10 Poor

Anthony

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in Feb 2025

6/10 Okay

Markiem

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
This resort was ok but but very boring. I travel ALOT and this one of the most boring trips I’ve been on. Very limited entertainment, very limited music, food was ok. Bartenders were great. When we arrived it took about 30 mins because our room wasn’t ready. It was obvious our room was rushed cleaned had no rags, fridge was completely empty but this was corrected the following day. We ordered room service that never came. Overall the resort was nice but staffing, entertainment and food made up my mind to never return.
Stayed 2 nights in Jan 2025

4/10 Poor

Colin

Travelled with partner
Disliked: Amenities
There seems to be a shortage of restaurant staff. There also seems to be an inadequate amount of food for the guests and the quality of the food is also lacking. In additon there were flies all over, the AC in my room was not working for 3 days and on the last day the techicians came to repair it but it stopped working again after 5 mins. Also the phone calls to front desk/requests for service constantly goes unanswered.
Stayed 4 nights in Feb 2025

4/10 Poor

Geovanna

Stayed 3 nights in Feb 2025

2/10 Terrible

Denzell

Travelled with partner
Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service, amenities
need better customer service the waiting suck
Stayed 3 nights in Feb 2025

4/10 Poor

Victoria

Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness, staff & service

Not worth the cost

Terrible servuce at front desk! Overpriced only 3 restaurants and the castle view is never available! Front desk is rude and dont care if your upset they ignire. Asked for an upgrade and I was shut down, got to my room and it was dirty with someones bowel movement splatteted on the wall and it smelled very very bad
Stayed 3 nights in Feb 2025