See all properties
Save

The Crane Resort

Property class: 4.5

Photo gallery for The Crane Resort

Flat-screen TV
Flat-screen TV
Penthouse, 3 Bedrooms, Balcony, Ocean View, Plunge Pool, Rooftop Terrace | View from room
5 outdoor pools, open 8:00 AM to 10:00 PM, pool umbrellas
Luxury Suite, Ocean View | Living area

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Spa
  • Parking included
  • Free Wi-Fi
  • Air-conditioning
The current price is AU$620
includes taxes & fees
27 Apr - 28 Apr

Explore the area

View map
Crane, Diamond Valley, St. Philip, BB18079
  • Place, Crane Beach
    ‪3 min walk‬
  • Place, Foul Bay Beach
    ‪14 min walk‬
  • Place, Dover Beach
    ‪19 min drive‬
  • Airport, Bridgetown (BGI-Grantley Adams Intl.)
    ‪8 min drive‬

Room options

View all photos for Suite, 2 Bedrooms, Balcony, Ocean View, Plunge Pool

Balcony view

Suite, 2 Bedrooms, Balcony, Ocean View, Plunge Pool

  • Ocean view
  • 240 sq m
  • 2 bedrooms
  • Sleeps 6
  • 2 King Beds

View all photos for Penthouse, 3 Bedrooms, Balcony, Ocean View, Plunge Pool, Rooftop Terrace

Balcony

Penthouse, 3 Bedrooms, Balcony, Ocean View, Plunge Pool, Rooftop Terrace

  • Ocean view
  • 266 sq m
  • Sleeps 8
  • 2 King Beds and 2 Single Beds

View all photos for Junior Suite, Garden View

In-room safe, desk, iron/ironing board, free WiFi

Junior Suite, Garden View

8.8 out of 10
Excellent
(33 reviews)
  • Garden view
  • 70 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Ocean View

In-room safe, desk, iron/ironing board, free WiFi

Suite, 1 Bedroom, Ocean View

9.2 out of 10
Wonderful
(10 reviews)
  • Ocean view
  • 101 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for 1 Bedroom Suite with 28ft Pool

View from room

1 Bedroom Suite with 28ft Pool

9.0 out of 10
Wonderful
(6 reviews)
  • Ocean view
  • 187 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for 2 Bed Ocean View Suite with 28ft Pool

View from room

2 Bed Ocean View Suite with 28ft Pool

7.0 out of 10
Good
(2 reviews)
  • Ocean view
  • 265 sq m
  • 2 bedrooms
  • Sleeps 6
  • 2 King Beds

View all photos for Luxury Penthouse, 2 Bedrooms, Private Pool

Luxury Penthouse, 2 Bedrooms, Private Pool | Private pool

Luxury Penthouse, 2 Bedrooms, Private Pool

8.6 out of 10
Excellent
(4 reviews)
  • Ocean view
  • 258 sq m
  • 1 bedroom
  • Sleeps 6
  • 1 King Bed and 2 Single Beds

View all photos for Luxury Suite, 2 Bedrooms, Ground Floor

Luxury Suite, 2 Bedrooms, Ground Floor | View from room

Luxury Suite, 2 Bedrooms, Ground Floor

10.0 out of 10
Exceptional
(3 reviews)
  • 211 sq m
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed and 2 Single Beds

View all photos for Suite, 2 Bedrooms, Partial Ocean View

In-room safe, desk, iron/ironing board, free WiFi

Suite, 2 Bedrooms, Partial Ocean View

8.2 out of 10
Very good
(13 reviews)
  • 159 sq m
  • 1 bedroom
  • Sleeps 6
  • 1 King Bed and 2 Single Beds

View all photos for Luxury Suite, 3 Bedrooms, Private Pool, Ocean View

Luxury Suite, 3 Bedrooms, Private Pool, Ocean View

Luxury Suite, 3 Bedrooms, Private Pool, Ocean View

10.0 out of 10
Exceptional
(1 review)
  • Ocean view
  • 311 sq m
  • 3 bedrooms
  • Sleeps 8
  • 1 King Bed, 1 Queen Bed and 2 Single Beds

View all photos for Luxury Suite, Ocean View

Luxury Suite, Ocean View | Living area

Luxury Suite, Ocean View

8.0 out of 10
Very good
(1 review)
  • Ocean view
  • 204 sq m
  • 3 bedrooms
  • Sleeps 8
  • 1 King Bed, 1 Queen Bed, 2 Single Beds and 1 Double Sofa Bed

View all photos for Junior Studio Suite, Partial Ocean View

In-room safe, desk, iron/ironing board, free WiFi

Junior Studio Suite, Partial Ocean View

  • Partial ocean view
  • 57 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Junior Room, Private Pool, Garden View

Junior Room, Private Pool, Garden View | Terrace/patio

Junior Room, Private Pool, Garden View

  • Garden view
  • 76 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Luxury Room, 1 King Bed, Partial Ocean View

Luxury Room, 1 King Bed, Partial Ocean View

Luxury Room, 1 King Bed, Partial Ocean View

8.0 out of 10
Very good
(1 review)
  • Partial ocean view
  • 109 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Studio Suite, Private Pool, Partial Ocean View

Studio Suite, Private Pool, Partial Ocean View | Terrace/patio

Studio Suite, Private Pool, Partial Ocean View

  • Partial ocean view
  • 108 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite, 1 Bedroom, Balcony, Ocean View, Plunge Pool

Balcony view

Suite, 1 Bedroom, Balcony, Ocean View, Plunge Pool

7.4 out of 10
Good
(6 reviews)
  • Ocean view
  • 129 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

About the area

Diamond Valley

A luxury stay in Diamond Valley awaits you at The Crane Resort. You'll be 0.2 km (0.1 mi) from Crane Beach and 7.1 km (4.4 mi) from Bottom Bay Beach. Highlights at this beachfront resort include 5 restaurants, 5 outdoor swimming pools and a full-service spa. .The fine-dining restaurant, Azure, serves seafood and is open for breakfast and dinner. With 2 lounge bars and a beach bar to choose from, you can enjoy a drink at the resort. Spend the day at the beach and enjoy the on-site free kids' club, 24-hour gym and kids' swimming pool. Business travelers can take advantage of 3 meeting rooms, a conference centre, and a business centre. Added amenities include free Wi-Fi in public areas, a free manager's reception and a coffee shop/cafe. Each morning buffet breakfast is served between 7:30 AM and 11 AM. There's also free self parking, along with the convenience of an airport shuttle. .Sights within a 20-minute drive of this 4.5-property class Diamond Valley resort include Bath Beach and Silver Sands Beach.
View more Resorts in Diamond ValleyOpens in a new window

What's nearby

  • Crane Beach - 3 min walk - 0.3 km
  • Foul Bay Beach - 14 min walk - 1.2 km
  • Miami Beach - 16 min drive - 13.3 km
  • Dover Beach - 19 min drive - 17.9 km
  • U.S. Embassy - 21 min drive - 19.7 km

Getting around

  • Bridgetown (BGI-Grantley Adams Intl.) - 12 min drive

Restaurants

  • ‪Chutney’s Roti & Curry Cuisine - ‬11 min drive
  • ‪Starbucks - ‬11 min drive
  • ‪Chefette - ‬9 min drive
  • ‪Italia Coffee House - ‬6 min drive
  • ‪The Carriage House Bar - ‬4 min walk

About this property

The Crane Resort

The Crane Resort offers its guests a full-service spa, 5 outdoor swimming pools, a 24-hour fitness centre, and a children's pool. There are 5 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 2 bars/lounges, a beach bar and a poolside bar. A free manager's reception is offered on selected days. A computer station is on site and WiFi is free in public spaces.

A business centre and 3 meeting rooms are available. A terrace, a complimentary children's club, and gift shops/newsstands are also featured at the luxury The Crane Resort. A cruise ship terminal shuttle and a round-trip airport shuttle are available for a fee. Self parking is free.

This 4.5-star Diamond Valley resort is smoke free.

  • 364 guestrooms or units
  • 5 levels
  • 14 buildings
  • 5 dining venues
  • 2 bars or lounges
  • Manager's reception (free)
  • Deli
  • Kid's club (free)
  • Childcare (surcharge)
  • Towels for the beach
  • Umbrellas for the pool
  • Charging station for electric cars
  • Conference centre
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Food/drink service (free)
  • Wedding services available
  • Corner/local shop
  • Terrace
  • Garden
  • Gift shop
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • No smoking on site
  • Bar on the beach
  • Coffee shop
  • Bar by the pool
The Crane Resort offers 364 air-conditioned accommodations with a safe and complimentary bathrobes. Rooms open to furnished balconies. Flat-screen televisions come with cable channels. Guests can make use of the in-room full-sized fridge/freezers and microwaves. Bathrooms include complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones; local, long-distance and international calls are all complimentary (restrictions may apply). Additionally, rooms include an iron/ironing board and a ceiling fan. Housekeeping is offered on a daily basis and in-room massages can be requested.

The on-site spa has massage/treatment rooms and couples treatment room(s). The spa is open daily.

Similar properties

Outdoor pool
Hilton Grand Vacations Club The Crane Barbados
Diamond Valley
  • Pool
  • Spa
  • Kids’ pool
  • Parking included
4.3 out of 5, Excellent, 524 reviews
The price is AU$298
includes taxes & fees
10 May - 11 May
Hilton Grand Vacations Club The Crane Barbados

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Return airport shuttle (surcharge)
  • Cruise terminal shuttle (surcharge)
  • Free self parking on site
  • Limited on-site self parking

Food and drink

  • Daily buffet breakfast available 7:30 AM to 11 AM for a fee: USD 30 for adults and USD 20 for children
  • 2 bars/lounges
  • 5 restaurants
  • A beach bar
  • A coffee shop/cafe
  • A poolside bar
  • Free manager's reception (select days)
  • Snack bar/deli

Restaurants on site

  • Azure
  • Poesia No. 3
  • The Carriage House
  • The Grove Bar and Grill
  • Zen

Things to do

  • 2 outdoor pickleball courts
  • 24-hour gym
  • 5 outdoor pools
  • Bicycle rentals
  • Children's pool
  • Evening entertainment
  • Fitness classes
  • Free children's club
  • Full-service spa
  • Personal motorised watercraft
  • Shopping
  • Surfing/bodyboarding
  • Tennis
  • Tennis lessons
  • Yoga classes

Family friendly

  • 5 outdoor pools
  • Babysitting (surcharge)
  • Children's pool
  • Free children's club
  • Grocery/convenience store
  • In-room full-sized refrigerator/freezer
  • In-room microwave
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Free grocery shopping service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 3 meeting rooms
  • Business centre
  • Computer station
  • Conference centre

Outdoors

  • Beach towels
  • Garden
  • On the beach
  • Pool umbrellas
  • Terrace

Full-service spa

  • Couples treatment rooms
  • In-room massages
  • Spa open daily
  • Spa treatment rooms

Accessibility

  • Cobblestone flooring in public areas
  • Lift
  • Tile flooring in public areas
  • Tile flooring in room

More

  • 14 buildings
  • 5 floors
  • Reception hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Cookware, dishware, and utensils
  • Full-sized refrigerator/freezer
  • Limited room service
  • Microwave

More

  • Air conditioning
  • Ceiling fan
  • Desk
  • Free international calls
  • Free local calls
  • Free long-distance calls
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

This property offers transfers from the cruise terminal (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at The Crane Resort

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 5.0 per day.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: USD 9.63 per accommodation, per night
    • A tourism fee is imposed by the city and collected at the property. The fee is USD 9.63 for the first bedroom per night, and increases by USD 9.63 per night for each additional bedroom.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately USD 30 for adults and from USD 20 for children
  • Early check-in is available for a fee (subject to availability)
  • Rollaway bed fee: USD 5.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher and a smoke detector
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express and cash. For guests' safety, the property includes a fire extinguisher and a smoke detector in all accommodation. Cashless payment methods are available for all transactions.

We should mention

  • Pool access available from 8:00 AM to 10:00 PM
  • Pets and service animals are not allowed on site.

Property is also known as

Crane Residential
Crane Residential Ocean City
Crane Residential Resort
Crane Residential Resort Ocean City
Crane Resort
Crane Resort Ocean City
Crane Ocean City
The Crane Residential Resort
Crane Hotel Saint Philip
Crane Saint Philip
Crane Hotel Barbados
The Crane Barbados
The Crane Residential Hotel Saint Philip
Crane Barbados
The Crane Resort Barbados/Saint Philip Parish
Crane Resort Diamond Valley
Crane Diamond Valley
Resort The Crane Resort Diamond Valley
Diamond Valley The Crane Resort Resort
The Crane Resort Diamond Valley
Crane Resort
Resort The Crane Resort
The Crane Residential Resort
Crane
The Crane Resort Resort
The Crane Resort Diamond Valley
The Crane Resort Resort Diamond Valley

Frequently asked questions

What is the cancellation policy at The Crane Resort?

The Crane Resort offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at The Crane Resort?

As of 18 Apr 2026, prices found for a 1-night stay for 2 adults at The Crane Resort on 27 Apr 2026 start from AU$620, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at The Crane Resort?

Yep, The Crane Resort has a free self car park.

Are there any beaches close to The Crane Resort?

Yep, The Crane Resort is a short 2-minute walk from Crane Beach. Fun beach activities include scuba diving, body boarding and parasailing.

Is there a spa on site at The Crane Resort?

Yep, there is an onsite spa at The Crane Resort.

Does The Crane Resort have a pool?

The Crane Resort has 5 outdoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a coldie from the bar. The pool is open 8:00 AM to 10:00 PM.

What luxury perks are available at The Crane Resort?

The Crane Resort features 5 outdoor pools, a full-service spa and 5 restaurants.

What makes The Crane Resort a romantic place to stay?

Couples spa treatments and beachfront dining, as well as private balconies and massage services available in the guestrooms, help set the scene for a romantic weekend at The Crane Resort.

Does The Crane Resort serve breakfast?

Yep, buffet breakfast is served daily between 7:30 AM and 11 AM.

Is there a free airport shuttle available at The Crane Resort?

No, but there's an airport shuttle for a fee.

Is there a bar or restaurant at The Crane Resort?

Yep, they've got a beach bar and 5 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at The Crane Resort?

Check-in begins at 4:00 PM. Check-out time is noon.

Are pets allowed at The Crane Resort?

No, pets and service animals are not allowed.

The Crane Resort Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 552 out of 1001 reviews
Rating 8 - Good. 251 out of 1001 reviews
Rating 6 - Okay. 97 out of 1001 reviews
Rating 4 - Poor. 52 out of 1001 reviews
Rating 2 - Terrible. 49 out of 1001 reviews

9.0/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

Reviews

10/10 Excellent

Latanya

Travelled with group
Liked: Amenities, property conditions & facilities
Staff
Stayed 4 nights in Jan 2026

6/10 Okay

Tiana

Travelled with partner
Liked: Cleanliness
Better amenities but overall good stay!
Stayed 3 nights in Jan 2026

10/10 Excellent

Natalie

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The amenities were awesome truly felt like a little village and came to life throughout the day. I got handmade jewelry from a local vendor and enjoyed stays by the beach beds. There was a cute beach bar/grill where we got good drinks and headed to a beach bed. We also had a pool room so would start our days staying in. The cliffside restaurant was INCREDIBLE- highly recommend for breakfast
Stayed 3 nights in Dec 2025

10/10 Excellent

Linda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fabulous. Best resort we’ve ever experienced
Stayed 4 nights in Jan 2026

8/10 Good

Thomas J

Stayed 3 nights in Jan 2026

10/10 Excellent

Donna

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The rooms were very nice and clean, a lot more modern than the pictures. The hotel is far from everything on the island and taxi’s were not cheap. We had a party of six and spent about $140 daily round trip to go to Bridgetown. The restaurants on the resort were also overpriced and not the best in flavor. I wish there was more restaurants closer outside the resort. Overall the staff was very accommodating and served with that Bajan flare.
Stayed 5 nights in Jan 2026

8/10 Good

MARIA, New York

Beautiful grounds
Stayed 4 nights in Dec 2025

10/10 Excellent

Laurie-Ann Marie Wilson

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Crane is a lovely hotel with a long history. The hotel staff are friendly and very accommodating. The hotel has a few nice restaurants nearby but most attractions or city visits require a taxi ride. The concierge can make restaurant reservations and taxi requests for you but look online to book most excursions and if you can book transport with the tour companies. There are a number of good restaurants at the crane - zen and Poesia #3 are in my opinion the best while the village cafe has great coffee, desserts and ice cream. An on/site boutique grocery store allows for small meal prep in your room and is affordable. Lots of entertainers around providing music and laughs and there are also a number of vendors and stores for souvenirs. The pools are great and not crowded and if the seaweed is an issue at the beach (it was for us) the hotel provides easy transportation to another property in town for those wishing to do so. The weather is great down here and I’d head back in a heartbeat!
Stayed 6 nights in Dec 2025

10/10 Excellent

Stacey

Liked: Cleanliness, amenities, property conditions & facilities
The staff were very friendly and helpful. The room was large and clean.
Stayed 5 nights in Dec 2025

2/10 Terrible

Dafna

Travelled with family
Disliked: Amenities
everything. bad service, terrible location. food was terrible. beach was bad - couldn't even use it
Stayed 4 nights in Dec 2025

6/10 Okay

brigitte

Travelled with family
Liked: Cleanliness
Service took a very long time: at restaurants, at the pool. Not great service in general. Asked for non-dairy milk with my coffee every morning and sometimes they’d say they don’t have it sometimes they said they did. One morning they said they didn’t have it but the café did and no one offered to go get some from the café. Would ask for things multiple times before receiving. Asked for a shuttle to go to Oistens, were told we were put on the list and then they told us we were never on the list. Just lots of little things that made it certainly not a stellar experience. Beautiful surroundings, loved our room, but very itchy bedding. Just not what I’d expect for the cost.
Stayed 5 nights in Dec 2025

6/10 Okay

Candy Onika

Travelled with partner
Liked: Cleanliness, property conditions & facilities
"A Series of Operational Failures, Compounded by Poor Policy" Regrettably, The Crane has fallen far from its previous reputation. Our week-long stay highlighted systemic issues: 1. Facility Decay: Sound insulation is inadequate, and maintenance is lacking (evidenced by an A/C leak that damaged personal belongings). 2. Ineffective Noise Management: A severe nighttime disturbance from other guests was not resolved by security, demonstrating a failure to uphold a basic peaceful environment. 3. Lack of Empathy and Empowerment: The most telling failure was the front desk's refusal of a modest 30-minute check-out extension after the hotel's inability to guarantee us a night's sleep. This rigid policy, applied after multiple failures on their part, shows a complete disregard for guest restitution.
Stayed 7 nights in Nov 2025

10/10 Excellent

Eric

Stayed 5 nights in Nov 2025

8/10 Good

Jeanine

Travelled with family
Kitchen great and fully equipped Great Balcony view Clean room extremely slow restaurant service restaurant food quality mixed housekeeping promised extra blankets that never arrived Grounds beautiful More seaweed clean up needed
Stayed 5 nights in Dec 2025

10/10 Excellent

Ryan

Travelled with family
Liked: Cleanliness, property conditions & facilities
great
Stayed 1 night in Dec 2025

8/10 Good

Cindy

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Bedrooms within the suite were large, clean and comfortable. Balcony views were very lovely and the great weather added to the experience. Bathroom and kitchen was fully equipped with everything needed if we decided to stay in and cook. The property itself was great. Improvement is needed with the guest services phone line. It’s almost impossible to get the front desk or other facility support team from the room. Once the initial operator picks up and transfer the call, there is either no response or dropped calls. Guest literally have to leave the room and visit front desk if needed which is very inconvenient. Also long wait times for follow up. Requested towels and blankets in the morning and did not get a delivery until late afternoon. Was told a privacy sign was on the door so they could not deliver but this was not the case at the time of request. It appears, there is possibly not enough staff to support the guest services due to the multiple properties and large influx of guest especially on the weekends. Most staff were courteous (special thanks to Donna, Erica, Anthony, and Markita in Concierge who were extremely helpful and kind) however, there were instances where more customer service and effective communication training would benefit the staff around the property (I.e. security, spa, and some restaurants). The food options could also improve. The property however is beautiful and has great potential!
Stayed 4 nights in Dec 2025

8/10 Good

Latisha

Travelled with partner
Liked: Cleanliness, property conditions & facilities
The resort was amazing. My fiancé and I got the junior suite room with own pool, the room was beautiful. The resort is nearby a beach and other restaurants, the restaurant called the grove behind the beach had delicious burgers! unfortunately due to the resort being on the east side of Barbados it is well known for having rough waves and not recommended to swim. The beach is still lovely and the resort still has numerous pools though! Also make sure you have extras of stuff and all your necessities because the resort does not have any small convenience store so you have to travel 15-25 mins off resort to find what you need. The staff were friendly and helpful.
Stayed 6 nights in Dec 2025

8/10 Good

Andre

Travelled with family
Liked: Cleanliness, staff & service, amenities
The staff was friendly, but did not go above and beyond the call of duty. Also, we were there for a very short time due to flight delays and missing our first night at the property and arriving at 1 AM for our only other night and we had to leave by 12 PM the next day.
Stayed 2 nights in Dec 2025

10/10 Excellent

Robert

Stayed 4 nights in Dec 2025

10/10 Excellent

Adaly

Stayed 3 nights in Dec 2025

10/10 Excellent

Sarah

Stayed 7 nights in Dec 2025

10/10 Excellent

Krishna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Courteous staff, clean room, beautiful view with a private pool
Stayed 3 nights in Dec 2025

10/10 Excellent

Benjamin Francis

Liked: Cleanliness, property conditions & facilities
Very good options
Stayed 7 nights in Dec 2025

8/10 Good

Kwesi, Brooklyn

Stayed 2 nights in Dec 2025

4/10 Poor

Kush

Stayed 7 nights in Dec 2025