See all properties
Save

The Silk Lakehouse, Shangri-La Hangzhou

Property class: 4.5

Photo gallery for The Silk Lakehouse, Shangri-La Hangzhou

A spacious indoor swimming pool area with a clear view of the pool, a staircase, and a seating area with a sofa.
Property video
A bedroom with a large window, a bed, a bedside table, and a chair.
A restaurant with high ceilings, green metal railings, and a central bar area. Tables and chairs are arranged for dining.
A spacious lobby with a central marble fountain, high ceilings, and large columns.

Reviews

9.8 out of 10
Exceptional

Popular amenities

  • Pool
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Gym
  • Breakfast available
The current price is AU$792
includes taxes & fees
1 Dec - 2 Dec

Explore the area

View map
78 Beishan Road, Hangzhou, Zhejiang, 310007
  • Place, Beishan St
    ‪1 min walk‬
  • Place, West Lake
    ‪3 min walk‬
  • Place, Hangzhou Botanical Garden
    ‪14 min walk‬
  • Airport, Hangzhou (HGH-Xiaoshan Intl.)
    ‪60 min drive‬

Room options

View all photos for Premier Room, Garden View

Room

Premier Room, Garden View

  • 42 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Romance Room, Lake View

A bedroom with a large window, a bed, a bedside table, and a chair.

Romance Room, Lake View

  • 57 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for West Lake Suite

A spacious bedroom with a large bed, a bench, a nightstand, and a view of the outdoors.

West Lake Suite

  • 68 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed, Garden View

Room

Room, 1 King Bed, Garden View

10.0 out of 10
Exceptional
(1 review)
  • 43 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Twin Room, Garden View

A hotel room with two beds, a sofa, a small table, and a large window with a view of greenery.

Twin Room, Garden View

  • 43 sq m
  • Sleeps 3
  • 2 Single Beds

View all photos for Serenity Suite, Garden View

Living area

Serenity Suite, Garden View

  • Sleeps 4
  • 1 King Bed

View all photos for Serenity Suite, Lakeview

Room

Serenity Suite, Lakeview

  • Sleeps 4
  • 1 King Bed

View all photos for Romance Room, Garden View

A room with a large bed, a window with a view, a small table with a vase, and a decorative ceiling.

Romance Room, Garden View

  • Sleeps 4
  • 1 King Bed

View all photos for Lakeview Room

A modern hotel room with a large bed, a sofa, a TV, and a view of the outdoors.

Lakeview Room

  • Sleeps 3
  • 1 King Bed

View all photos for Premier Room, Lakeview

A hotel room with a large bed, a sofa, a small table, and a view of the city.

Premier Room, Lakeview

  • Sleeps 4
  • 1 King Bed

You may also like

Ad
A modern bathroom with a large bathtub, a vanity, and a large window with a city view.

Conrad Hangzhou

Shangcheng
  • Pool
  • Spa pool
  • Spa
  • Parking included
9.4 out of 10, Exceptional, 96 reviews
The price is AU$288
includes taxes & fees
22 Nov - 23 Nov
Conrad Hangzhou

About the area

Hangzhou

A luxury stay in Hangzhou awaits you at The Silk Lakehouse, Shangri-La Hangzhou. Within a 5-minute stroll you'll find West Lake and Zhejiang University Yuquan Campus within a 30-minute walk. Highlights at this Art Deco hotel include in-room free WiFi, iPads and LCD TVs. .The fine-dining restaurant, Living Room by Alan Yu, is open for breakfast, lunch and dinner. For a drink, you can stop by the hotel's own lounge bar. Enjoy the indoor swimming pool, 24-hour gym, pool loungers and lifeguards on site. Other amenities include free Wi-Fi in public areas, a conference centre and a coffee shop/cafe. Each morning buffet breakfast is served between 6:30 AM and 10:30 AM. .With a stay at this 4.5-property class Xihu hotel, you'll be 2.3 km (1.5 mi) from Broken Bridge and 3.8 km (2.4 mi) from Wulin Square.

What's nearby

  • Beishan St - 1 min walk - 0.1 km
  • West Lake - 3 min walk - 0.3 km
  • Autumn Moon Over the Calm Lake - 5 min walk - 0.5 km
  • Hangzhou Botanical Garden - 14 min walk - 1.3 km
  • Zhejiang University Yuquan Campus - 6 min drive - 2.2 km

Getting around

  • Huanglong Cave Station - 4 min drive
  • Yuhang Railway Station - 24 min drive
  • Hangzhou (HGH-Xiaoshan Intl.) - 53 min drive

Restaurants

  • ‪樓外樓 - ‬1 min walk
  • ‪金沙厅 - ‬16 min walk
  • ‪咬不得高祖生煎 - ‬11 min walk
  • ‪KFC 肯德基 - ‬11 min walk
  • ‪Shang Palace 香宫 - ‬9 min walk

About this property

The Silk Lakehouse, Shangri-La Hangzhou

The Silk Lakehouse, Shangri-La Hangzhou offers its guests an indoor pool, a 24-hour health club, and complimentary bicycles. There's a restaurant on site, as well as a coffee shop/cafe. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces.

Business amenities include 3 meeting rooms and limo/town car service. A rooftop terrace, multilingual staff, and tour/ticket assistance are also featured at the luxury The Silk Lakehouse, Shangri-La Hangzhou.

This Art Deco Hangzhou hotel is smoke free.

  • 1 building
  • 64 guestrooms or units
  • 4 levels
  • Conference rooms
  • Built in 2025
  • Terrace on the roof
  • Poolside lounge chairs
  • Conference centre
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Garden
  • Bellhop
  • No smoking on site
  • Water dispenser
  • Bar or lounge
  • Coffee shop
  • Dining venue
The Silk Lakehouse, Shangri-La Hangzhou offers 64 air-conditioned accommodations with iPads and minibars (stocked with some free items). Each accommodation is individually furnished and decorated. Beds feature premium bedding. A pillow menu is available. LCD televisions come with satellite channels. Bathrooms include a separate bath and shower with a rainfall showerhead, bathrobes, slippers and designer toiletries.

Guests can surf the web using the complimentary wireless Internet access (speed: 50+ Mbps). Business-friendly amenities include laptop-compatible safes and telephones. Additionally, rooms include espresso makers and complimentary bottles of water. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Similar properties

Exterior
EVEN Hotel Hangzhou West Lake by IHG
Downtown Hangzhou
  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
4.8 out of 5, Exceptional, 37 reviews
The price is AU$110
includes taxes & fees
14 Dec - 15 Dec
EVEN Hotel Hangzhou West Lake by IHG

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Limo/town car service
  • Onsite parking includes off-street options

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: CNY 312 for adults and CNY 156 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Couples/private dining

Restaurants on site

  • Living Room by Alan Yu

Things to do

  • 24-hour health club
  • Bicycle storage
  • Fitness classes
  • Free bicycle rentals
  • Indoor pool
  • Pilates classes
  • Yoga classes

Family friendly

  • Children's dinnerware
  • In-room cot
  • Indoor pool
  • Lifeguards on site
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 3 meeting rooms
  • Conference centre

Outdoors

  • Garden
  • On the waterfront
  • Pool loungers
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Area rugs in room
  • Braille/raised signage
  • Front entrance ramp
  • No lift
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

More

  • 1 building
  • 4 floors
  • Art Deco architecture
  • Banquet hall
  • Built in 2025
  • Comprehensive food waste policy
  • Lifeguards
  • Local artist showcase
  • Local culture and ecosystem education
  • Reception hall
  • Rooftop garden
  • Smoking not allowed
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Pillow menu
  • Premium bedding

Bathroom

  • Children's robes
  • Children's slippers
  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Heated bathroom floor
  • Private bathroom
  • Rainfall showerhead
  • Separate bathtub and shower
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • IPad
  • LCD TV with satellite channels

Food and drink

  • 24-hour room service
  • Champagne service
  • Coffee/tea maker
  • Electric kettle
  • Espresso maker
  • Free bottled water
  • Free minibar (limited items)
  • Meal delivery service
  • Restaurant dining guides

More

  • Air conditioning
  • Connecting rooms available
  • Electrical adapters
  • Heating
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Guests driving to the property should contact this property in advance (e.g. directions)
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at The Silk Lakehouse, Shangri-La Hangzhou

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for CNY 583.0 per night.
  • Free cots (infant beds)!

Payment types

  • American Express
  • Diners Club
  • JCB International
  • Mastercard
  • Visa

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately CNY 312 for adults and from CNY 156 for children
  • Rollaway bed fee: CNY 583.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, mobile payments and cash
Mobile payment options include: Alipay and WeChat Pay
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, Union Pay, debit cards, cash, mobile payments, Alipay and WeChat Pay. This property reserves the right to pre-authorise the guest's credit card prior to arrival. For guests' safety, the property includes a fire extinguisher in all accommodation.

We should mention

  • Pool access available from 6:00 AM to 10:00 PM
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

Property class

Property class, provided by our rating system, is based on property type, amenities and services.

Property is also known as

The Silk Lakehouse, Shangri-La Hangzhou Hotel
The Silk Lakehouse, Shangri-La Hangzhou Hangzhou
The Silk Lakehouse, Shangri-La Hangzhou Hotel Hangzhou

Frequently asked questions

Does The Silk Lakehouse, Shangri-La Hangzhou have a pool?

The Silk Lakehouse, Shangri-La Hangzhou has an indoor pool. Grab your bathers and lounge poolside while enjoying on a lounger. The pool is open 6:00 AM to 10:00 PM.

How much does it cost to stay at The Silk Lakehouse, Shangri-La Hangzhou?

As of 13 Nov 2026, prices found for a 1-night stay for 2 adults at The Silk Lakehouse, Shangri-La Hangzhou on 1 Dec 2026 start from AU$792, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What makes The Silk Lakehouse, Shangri-La Hangzhou a romantic place to stay?

Garden-view dining and couples dining, as well as rainfall showerheads and premium bedding in the guestrooms, help set the scene for a romantic weekend at The Silk Lakehouse, Shangri-La Hangzhou.

Is The Silk Lakehouse, Shangri-La Hangzhou family-friendly?

You bet! With amenities such as free bike rentals and an indoor pool, as well as children's slippers and children's dinnerware in the guestrooms, it's no surprise that The Silk Lakehouse, Shangri-La Hangzhou is a hit with families.

Does The Silk Lakehouse, Shangri-La Hangzhou serve breakfast?

Yep, buffet brekkie is offered daily between 6:30 AM and 10:30 AM.

Is there a free airport shuttle available at The Silk Lakehouse, Shangri-La Hangzhou?

No, The Silk Lakehouse, Shangri-La Hangzhou does not offer an airport shuttle service.

Is there a bar or restaurant at The Silk Lakehouse, Shangri-La Hangzhou?

Yep, they've got a lounge bar and an onsite restaurant that serves breakfast, lunch and dinner.

What time are check-in & check-out at The Silk Lakehouse, Shangri-La Hangzhou?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at The Silk Lakehouse, Shangri-La Hangzhou?

No, pets and service animals are not allowed.

The Silk Lakehouse, Shangri-La Hangzhou Reviews

Reviews

9.8

Exceptional

Rating 10 - Excellent. 18 out of 20 reviews
Rating 8 - Good. 1 out of 20 reviews
Rating 6 - Okay. 1 out of 20 reviews
Rating 4 - Poor. 0 out of 20 reviews
Rating 2 - Terrible. 0 out of 20 reviews

10/10

Cleanliness

10/10

Staff & service

10/10

Amenities

10/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was emaculate and the entire staff was very helpful and friendly. Highly recommend.
Stayed 3 nights in Aug 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
New hotel with wonderful decorations and facilities. Amenities were sufficient, staff were friendly nad helpful
Stayed 2 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wow! Just Wow! Our dedicated concierge, Jinxiu, made sure every single detail of the trip was perfect. Everything about this hotel is excellent. Five stars++++
Stayed 2 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a stunning property with incredible staff and amenities; very thoughtful to the tee! I’ll definitely return again if visiting Hangzhou. It’s the kinda hotel you can truly rest and reset. Really enjoy the interior too. The bed is very comfy!
Stayed 2 nights in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Most beatiful hotel - even though most rooms are obstructed by tall trees (government requirement) to have views of West Lake, the 360 degree views are available at roof floor - a must in the evening when the whole Lake and distant city become enchanted.
Stayed 5 nights in Dec 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is definitely the peak of aesthetics when it comes to the ‘neo-Chinois” style. Breathtakingly beautiful down to every single detail. Even the dinnerware for buffet breakfast is gorgeous. Staff are warm and welcome. The only downside is, there’s not much of sound proof. As a top-notch luxurious hotel, they can definitely pick more expensive windows. I was woken up several times at night by people coming out of the hotel or truck unloading. Their old counterpart, the west building, being built in the 1950s, is actually way much better in terms of sound proof. Just close the window then you can’t hear anything from outside
Stayed 1 night in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The most beautiful and enjoyable stay. Hotel is just a year old, the amenities are beautiful. They offer daily cultural experiences like making scent tablets with a master incense maker. Beautiful pool as well although we would’ve enjoyed a warmer pool in early spring. Breakfast amazing, semi- à la carte with a buffet of fruit and pastries. Staff most accomodating as well. I’d really like to come back. The only less desirable thing was when I was loading the car on departure, a staff member came after me for payment of a stock standard canvas shoe bag that I had taken from the room. Those weren’t clearly signposted as for-sale items are usually available to us for taking so it somehow made the experience slightly weird for me especially for the price that we paid.
Stayed 2 nights in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
我覺得整體的體驗10分好，特別是職員的服務態度，不是一位、兩位，是整體的職員培訓得10分好，細節上我亦10分欣賞
Stayed 2 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
員工很細心專業，每一位都相當親切。早餐尤其驚艷，不僅是新鮮可口，熱食的口感非常細緻，每一道都推薦品嚐。
Stayed 1 night in Oct 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
杭州No1ホテルかな⁉︎
Stayed 1 night in Sep 2025
Verified review

10/10 Excellent

Stayed 3 nights in Oct 2025
Verified review

10/10 Excellent

Stayed 2 nights in Nov 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2025
Verified review

6/10 Okay

Liked: Cleanliness, staff & service
Stayed 2 nights in Sep 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2025