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Waterfront Hotel Downtown Burlington

3.0 star property
Eco-certified hotel with 24-hour fitness centre and 24-hour business centre

Photo gallery for Waterfront Hotel Downtown Burlington

Lunch and dinner served
Superior Room, 2 Queen Beds (Park View)
Breakfast area
Fireplace
Interior

Reviews

8.4 out of 10
Very good

Popular amenities

  • Parking available
  • Pool
  • Room service
  • Bar
  • Pet-friendly
  • Gym

Explore the area

View map
2020 Lakeshore Road, Burlington, ON, L7R4G8
  • Spencer Smith Lakefront Park
    ‪1 min walk‬
  • Burlington City Hall
    ‪3 min walk‬
  • Burlington Art Centre
    ‪6 min walk‬
  • Toronto, ON (YYZ-Pearson Intl.)
    ‪43 min drive‬

Room options

View all photos for Standard Room, 2 Queen Beds (City View)

Desk, iron/ironing board, free cots/infant beds, rollaway beds

Standard Room, 2 Queen Beds (City View)

8.6 out of 10
Excellent
(49 reviews)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Shower/bath combination
Hairdryer
Private bathroom
  • 30 sq m
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior Room, 1 King Bed (Park View)

Superior Room, 1 King Bed (Park View)

Superior Room, 1 King Bed (Park View)

8.4 out of 10
Very good
(150 reviews)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Shower/bath combination
Hairdryer
Private bathroom
  • 30 sq m
  • Lake view
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Room, 2 Queen Beds (Park View)

Superior Room, 2 Queen Beds (Park View)

Superior Room, 2 Queen Beds (Park View)

8.4 out of 10
Very good
(109 reviews)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Shower/bath combination
Hairdryer
Private bathroom
  • 30 sq m
  • Lake view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed (City View)

Desk, iron/ironing board, free cots/infant beds, rollaway beds

Standard Room, 1 King Bed (City View)

8.4 out of 10
Very good
(53 reviews)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Sofa bed - double
Shower/bath combination
Hairdryer
  • 30 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

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Exterior

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  • Pet-friendly
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The price is AU$125
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About the area

Burlington

Waterfront Hotel Downtown Burlington places you steps from Spencer Smith Lakefront Park and within a short 5-minute stroll of Lake Ontario. Highlights at this eco-friendly hotel include a restaurant, an indoor swimming pool and a 24-hour gym. .The restaurant, The Port House Social Bar, is open for lunch and dinner. For a drink, you can stop by the hotel's own lounge bar. 5005 square feet (465 square metres) of event facilities include meeting rooms and conference space, and other business amenities include a 24-hour business centre. Other amenities include free Wi-Fi in public areas, a gym and laundry facilities. There's also the convenience of self parking. .Attractions within a 20-minute drive of this Burlington hotel include TD Coliseum and McMaster University.

What's nearby

  • Spencer Smith Lakefront Park - 1 min walk - 0.0 km
  • Burlington City Hall - 3 min walk - 0.3 km
  • Burlington Art Centre - 6 min walk - 0.6 km
  • TD Coliseum - 16 min drive - 18.3 km
  • McMaster University - 17 min drive - 19.7 km

Getting around

  • Burlington Station - 7 min drive
  • Toronto, ON (YYZ-Pearson Intl.) - 39 min drive

Restaurants

  • ‪The Dickens - ‬3 min walk
  • ‪Poacher - ‬5 min walk
  • ‪Kelly's Bake Shoppe - ‬3 min walk
  • ‪Isabelle Restaurant & Lounge - ‬3 min walk
  • ‪Coffee Culture Cafe & Eatery - ‬2 min walk

About this property

Waterfront Hotel Downtown Burlington

Eco-certified hotel with 24-hour fitness centre and 24-hour business centre
Waterfront Hotel Downtown Burlington offers its guests an indoor pool and a 24-hour fitness centre. There's a restaurant on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces.

A 24-hour business centre and meeting rooms are available. Event space at this hotel measures 5005 square feet (465 square metres) and includes conference space. The eco-certified Waterfront Hotel Downtown Burlington also features multilingual staff, a fireplace in the lobby, and laundry facilities. Parking is available for a fee.

  • 1 building
  • 129 guestrooms or units
  • 6 levels
  • Conference rooms
  • 5005 sq ft of conference space
  • 465 sq. m of conference space
  • Business centre (24 hours)
  • Conference space
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Fireplace in lobby
  • ATM
  • Lift
  • Bar or lounge
  • Dining venue
Waterfront Hotel Downtown Burlington offers 129 accommodations with coffee/tea makers and a hairdryer. Flat-screen televisions come with cable channels. Guests can make use of the in-room fridges and microwaves. Bathrooms include a combined bath/shower unit.

This Burlington hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Housekeeping is provided on request.

Awards and affiliations

Eco-certified property
This property participates in Green Key Global – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

Croatian, English, Hindi, Portuguese, Romanian, Spanish, Ukranian

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Exterior

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  • Breakfast included
  • Pet-friendly
  • Parking included
4.7 out of 5, Exceptional, 839 reviews
The price is AU$205
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Uncovered parking on site (CAD 22 per day; includes in/out privileges)
  • Wheelchair-accessible parking available

Food and drink

  • A bar/lounge
  • A restaurant

Restaurants on site

  • The Port House Social Bar

Things to do

  • 24-hour gym
  • Indoor pool

Family friendly

  • Free cot
  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Housekeeping (on request)
  • Multilingual staff

Business services

  • 24-hour business centre
  • 5,005 square feet of conference space
  • Computer station
  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 1 building
  • 6 floors
  • Ballroom
  • Fireplace in lobby
  • Reception hall

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot
  • Rollaway/extra bed (surcharge)

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in time starts at 3:00 PM

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival

Access methods

Staffed front desk

Pets

  • Pets: CAD 25.00 per pet, per night
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for CAD 10.0 per night.
  • Free cots (infant beds)!

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: CAD 150 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Uncovered self-parking fee: CAD 22.00 per day (in/out privileges)
  • Pet fee: CAD 25.00 per pet, per night
  • Service animals are exempt from fees
  • Rollaway bed fee: CAD 10.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a smoke detector and a security system
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express and Eurocard. Cash is not accepted. 
    For guests' safety, the property includes a carbon monoxide detector, a smoke detector and a security system in all accommodation.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Burlington Downtown Hotel
Burlington Downtown Waterfront
Waterfront Downtown Burlington
Waterfront Hotel Downtown Burlington
Waterfront Hotel Downtown Burlington Ontario
Waterfront Downtown Burlington
Waterfront Hotel Downtown Burlington Hotel
Waterfront Hotel Downtown Burlington Burlington
Waterfront Hotel Downtown Burlington Hotel Burlington

Frequently asked questions

What is the cancellation policy at Waterfront Hotel Downtown Burlington?

Waterfront Hotel Downtown Burlington offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is parking available at Waterfront Hotel Downtown Burlington?

Yep, Waterfront Hotel Downtown Burlington has an uncovered self car park with in/out privileges for CAD 22.00 per day.

Does Waterfront Hotel Downtown Burlington have a pool?

Waterfront Hotel Downtown Burlington has an indoor pool.

Is Waterfront Hotel Downtown Burlington family-friendly?

You bet! With amenities such as laundry facilities and an indoor pool, as well as free infant beds in the guestrooms, it's no surprise that Waterfront Hotel Downtown Burlington is a hit with families.

Is there a free airport shuttle available at Waterfront Hotel Downtown Burlington?

No, Waterfront Hotel Downtown Burlington does not offer an airport shuttle service.

Is there a bar or restaurant at Waterfront Hotel Downtown Burlington?

Yep, they've got a lounge bar and an onsite restaurant that serves lunch and dinner.

What time are check-in & check-out at Waterfront Hotel Downtown Burlington?

Check-in begins at 3:00 PM. Check-out time is noon.

Waterfront Hotel Downtown Burlington Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 1284 out of 2397 reviews
Rating 8 - Good. 587 out of 2397 reviews
Rating 6 - Okay. 295 out of 2397 reviews
Rating 4 - Poor. 119 out of 2397 reviews
Rating 2 - Terrible. 112 out of 2397 reviews

8.6/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Clinton, Rosebery

Liked: Cleanliness, staff & service, property conditions & facilities
Good place, room a little tired
Stayed 1 night in Aug 2025

10/10 Excellent

greg

Liked: Cleanliness, staff & service, property conditions & facilities
The carpet in the room was dirty
Stayed 1 night in May 2025

8/10 Good

Chris

Liked: Cleanliness, staff & service
Stayed 1 night in May 2025

6/10 Okay

Michelle

Travelled with family and small children
Disliked: Amenities, property conditions & facilities
The bed was super uncomfortable and the shower barely drained, the AC had to be running on high at all times to keep the room at a decent temperature and the blackout blinds let in so much light. The breakfast was good though.
Stayed 2 nights in May 2025

6/10 Okay

vinay

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service
Hard time finding parking. Had to wait 30 minutes for a car to leave. Was told parking would be validated and when I received my invoice, the hotel charged me $20 for parking?!?! I asked for extra towels and was told to come down to the lobby to pick it up. My room view was a wall on the second floor. Not the best experience.
Stayed 1 night in May 2025

10/10 Excellent

Jeff

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in May 2025

2/10 Terrible

Francine

Travelled with family
Disliked: Staff & service

Terrible service

I reserved my stay with a card I use for internet . When I got there I asked to use my regular card for points. They put a hold of on each card. I went to the desk three times and informed them that there was a problem and they said don’t worry it will drop off. It did not and they charged me on both cards for the first night. I spoke to “service manager “ and she told me I had reserved 2 rooms, one on each card. I did not. I believe this was an error on the hotel’s part. She referred me to the manager’s email and I have yet to hear from them. The pool was closed for 2 days and no effort to compensate in any way. I believe you should drop them from your approved sites.
Stayed 4 nights in May 2025

8/10 Good

Guy

Travelled with partner
Lovely location. Room clean but dated..furniture scratched and scuffed and a cupboard door missing.. Front desk staff accomodating..however our room was cleaned only once during our three night stay.. and only after we asked… Restaurant attached was disappointing..food, service etc..however it is a beautiful location!
Stayed 3 nights in May 2025

8/10 Good

Michael, Sault Ste Marie

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The breakfast offering was excellent. Nice bar onsite. Coffee in room wasn't replenished unless we asked
Stayed 4 nights in May 2025

6/10 Okay

Carole

Disliked: Cleanliness
This was an adjoining room. Loud noises could be heard through the adjoining doors. We asked for a different room but none available. We could also smell cigarette smells from previous guests.
Stayed 1 night in May 2025

8/10 Good

Rafaz

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The view and local restaurants
Stayed 2 nights in May 2025

10/10 Excellent

John Stephen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place,hreat time!
Stayed 1 night in May 2025

8/10 Good

Saba

Liked: Cleanliness, staff & service
Stayed 1 night in May 2025

8/10 Good

Mervin

Liked: Staff & service
Disliked: Cleanliness
The view…the smell and dirt…
Stayed 1 night in May 2025

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

10/10 Excellent

Alexis

Stayed 1 night in May 2025

2/10 Terrible

Verified traveller

Disliked: Staff & service

A very disappointing and stressful stay

I initially had such a good experience that I extended my stay. I called the front desk and was told I could switch to a new room on the 6th floor. Staff was kind to try to make my stay enjoyable. However the next morning, another staff member said no room was assigned to me. I had already packed and cleared out, only to be told to go back and wait. I explained I had an important online meeting and couldn’t move mid-session. I was reassured that I could stay in my original room until I finish my meeting at 1pm. I rushed to reset for my meeting, but at 12:30pm, despite the “Do Not Disturb” sign, cleaning staff knocked repeatedly until I answered. It was unprofessional and disruptive. As I was leaving by 1pm, a cleaning staff stopped me and began questioning me agressively about the late check out and room change. I explained everything had been arranged with front desk, but she continued pressing me, followed me into the elevator, and to the lobby. She wanted to make sure I didn’t get away with ‘overstaying my welcome’. Her tone & attitude were intrusive and humiliating. This was disappointing because most staff were kind and helpful. The morning staff member did also anpologize and tried to fix things. I’d still hoped to leave a good review but this encounter with the cleaning lady left me feeling unvalued. Cleaning staff should communicate with front desk before confronting guests. I hope management addresses this to ensure all guests are treated with respect.
Stayed 2 nights in May 2025

10/10 Excellent

Jodi

Stayed 3 nights in May 2025

10/10 Excellent

Paula

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

10/10 Excellent

Trevor

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful hotel and location
Stayed 1 night in May 2025

8/10 Good

Sonia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The view of the park and the lake from the hotel is very beautiful. The hotel is conveniently located in the lakeshore and close to a lot of restaurants, park, and in the downtown area. The room was comfortable and clean. The front desk staff was friendly and helpful. The downside was the parking in the hotel that was very full and luckily, we found one available spot, but we almost were not able to park near the hotel. The pool was okay. The water in the pool was cold. We thought it was heated. The breakfast was okay. It could have been better. The hotel is located downtown Burlington and it was the weekend, so the traffic to get in and out the hotel was jammed. But it was worthed for the views and for it to be waterfront. Overall, we had a good stay at this hotel.
Stayed 1 night in May 2025

6/10 Okay

Verified traveller

Travelled with family
Disliked: Cleanliness
Stayed 1 night in Jan 2025

2/10 Terrible

hsiu-chen

Room had blood on the bathroom top. And some dirty something
Stayed 1 night in May 2025

10/10 Excellent

Kim

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 3 nights in Apr 2025

10/10 Excellent

Chris

Stayed 1 night in Feb 2025