2/10 Terrible
Verified traveller
Business traveller
18 Feb 2024
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
I wish I could rate it zero stars!!!!
I thought I was checking into a hotel but when I arrived I found out that it was a pub with a few rooms above! There was no hotel reception. They told me to go to the restaurant across the street to pick up the keys! When I got to the restaurant it was closed! I couldn’t check in. I tried calling the number I was sent by hotels.com & the number on the restaurant door but there was no response. After a couple of hours dealing with hotels.com call center representative and getting nowhere, I had to find alternative accommodation for my stay! I struggled to find anything! It was a cold wet miserable Night in Hamilton!! I eventually found a hotel many hours later after going to 4 other hotels that were fully booked! I eventually checked in around 3am!
I didn’t check in to The Bay Horse hotel so I can’t comment on the rooms. However looking at the pub below and the overall building I would highly recommend avoiding this place like the plague!
This is without doubt the worst hotel experience I have ever had! The pub is very loud & had a karaoke until the early hours! There was no onsite reception or security! So if you need any assistance or have an emergency, you are on your own! This is very unsafe IMHO! It’s run on a part time basis by an Indian restaurant across the street!
If you are looking for somewhere loud, difficult to sleep in, with no security or hotel front desk, The Bay Horse is a perfect option!
Verified traveller
Stayed 2 nights in Feb 2024