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5.0 out of 5

"This was such a fabulous experience. The boat was beautiful, the rooms were sensational, the staff were exceptional, the food was amazing. A huge tha ... " More

By a verified traveller on Sun 07 Apr 2019

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Hotel Description

This vessel pulls anchor and sets sail from Hai Phong for at least part of your stay. Highlights at this cruise ship include 2 bars/lounges, a restaurant, and free continental breakfast.

TVs, coffee/tea makers, and free bottled water are featured in all 18 rooms. Minibars provide refreshments, and 24-hour room service is also available. Nice touches to enhance your stay include jetted tubs, bathrobes, and slippers. Safes, hair dryers, and phones are also available.

A day of pampering can include facials and body treatments. Added amenities include free WiFi in public areas and a 24-hour fitness center. Each morning free breakfast is served. There's also limited parking, along with the convenience of an area shuttle.

 

Suite, Terrace

Bed Count 1 King Bed Maximum Occupancy 3 Max
AU$523* Per night/room 9 Jul. - 10 Jul.

Suite, 1 King Bed, Sea Facing

Bed Count 1 King Bed Maximum Occupancy 3 Max

Suite

Bed Count 1 King Bed Maximum Occupancy 3 Max

Family Suite, 1 Bedroom, Sea View

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Era Cruises ratings based on 1 Verified Reviews

Review Summary
5.0 out of 5 5.0 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 5.0 out of 5.0

Guest reviews for Era Cruises

Couples (1)
5 out of 5
This was such a fabulous experience. The boat was beautiful, the rooms were sensational, the staff were exceptional, the food was amazing. A huge thank you to Thanh and big special mention to Louis. Thanh was a lovely guide and made us feel welcome and nothing was too hard or too much trouble. He even made my partner an extra cooked meal when my partner was extra hungry! Louis is such a sweet guy and would go above and beyond to ensure all guests were looked after. They both remembered our names and made an effort to use them. The activities were perfect, just enough to see and do but not too much that things felt rushed. What a beautiful experience! Thank you!

Posted by on 7 Apr. 2019

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Property Features

There's a restaurant on site. You can unwind with a drink at one of the 2 bars/lounges. Free breakfast is available daily. WiFi is free in public spaces. A 24-hour fitness center, spa services, and a terrace are also featured at the business-friendly Era Cruises. An area shuttle within 160 kilometers and a shuttle from the airport to the hotel during limited hours are available for a fee. This 4-star Hai Phong cruise ship is smoke free.

  • 18 guestrooms or units
  • 2 bars or lounges
  • Continental breakfast (free)
  • Dining venue
  • Dry cleaning
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Terrace
  • BBQ grill(s)
  • Gift shop
  • Television in lobby
  • Bellhop
  • Elevator
  • No smoking on site

Internet

Available in some public areas: Free WiFi

Parking

Parking (limited spaces)

Transport

  • Property shuttles: Airport pick-up, area shuttle within 160 kilometers, and cruise terminal shuttle available for a surcharge

Room Amenities

Era Cruises offers 18 air-conditioned accommodations with safes and complimentary bottled water. Business-friendly amenities include desks and phones. Coffee/tea makers and minibars are provided. Bathrooms include shower/tub combinations with jetted bathtubs, bathrobes, slippers, and complimentary toiletries. Additionally, rooms include hair dryers and blackout drapes/curtains. A nightly turndown service is provided and housekeeping is offered daily.

  • Jetted tub
  • Minibar
  • In-room dining (24 hours)
  • Television
  • Coffee maker
  • Shower and tub combination
  • Housekeeping (daily)
  • Nightly turndown service
  • Hair dryer
  • Safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Telephone
  • Desk
  • Blackout drapes
  • Air conditioning
  • Ensuite bathroom

Food & Drink

Guests are served free continental breakfast daily from 6:00 AM to 7:00 AM.

Onsite venue - This restaurant specializes in local and international cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.

24-hour room service is available.

Spa Services

  • Body treatments
  • Facial treatments
  • Number of treatment rooms 1
  • Couples treatment rooms

Hotel Policies

Check-in

  • Check-in time starts at 11:30 AM
  • Minimum check-in age is: 18
  • Check-in time ends at noon

Special check-in instructions:

This property doesn't offer after-hours check-in. To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Guests must contact this cruise ship 3 days in advance to arrange transportation from Hanoi- Old Quarter, which is 2.5 hours away by car. A roundtrip daily transfer from Hanoi to Hai Phong departs at 9:30 AM, for a fee of USD 40 per passenger. Following the cruise, a van will transport guests back to Hanoi.

This property doesn't offer after-hours check-in. To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 9:30 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child stays free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed

Policies

Children age 5 to 12 sharing a cabin with 2 adults are charged 50% of the adult rate (limited to 1 child per cabin); and 2 children age 12 and younger sharing a private cabin are charged 75% of the full cabin rate. Children age 13 and older must occupy a separate cabin and are charged the full cabin rate.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards. Cash is not accepted. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property and commonly-touched surfaces are cleaned with disinfectant between stays. Personal protective equipment, including masks, will be available to guests. Periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

  • No rollaway/extra beds available
  • No cots (infant beds) available
  • One child stays free
  • Debit cards not accepted
  • Staffed front desk
  • Property is cleaned with disinfectant
  • Staff do not wear personal protective equipment
  • Protective clothing is available for guests
  • Masks are available for guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are not in place
  • Contactless check-in is not available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are not available
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are not washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is not available
  • Property does not follow sanitisation practices of any association

Fees

Guests will be asked to pay the following charges at the property:

  • Christmas Eve (24 December) Gala Dinner per adult: VND 1362000.00

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: VND 940000 per vehicle

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Era Cruises Boat Hai Phong
  • Era Cruises Hai Phong
  • Era Cruises Cruise
  • Era Cruises Hai Phong
  • Era Cruises Cruise Hai Phong

You should know

  • In accordance with local laws, unmarried guests may be restricted from sharing rooms. Guests are obligated to provide proof of marriage, if requested by the property.
  • To get to the property, guests need to transfer by shuttle. Transfers need to be confirmed by contacting the property at least 72 hours before travel at the number on the booking confirmation.
  • Era Cruises offers transfers from the cruise terminal and airport (fees may apply). Please contact the property at the number on the booking confirmation 72 hours prior to arrival with your arrival details.
  • Registered guests are the only ones allowed to be in guestrooms.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.