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4.6 out of 5

"Awsome place,great staff and fab food.some 24 hour construction across road but good luck escaping that anywhere here,few beers and ear plugs fix that ... " More

By a verified traveller on Wed 16 May 2018

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Hotel Description

At Novotel Ha Long Bay you'll be within just a 10-minute stroll of Sun Square and Bai Chay Beach. Highlights at this hotel include 2 bars/lounges, a full-service spa, and a restaurant.

You can enjoy LCD TVs with satellite channels, and all 225 rooms feature free WiFi, free wired Internet, and sofa beds. Minibars provide refreshments, and 24-hour room service is also available. Nice touches to enhance your stay include rainfall showerheads, bathrobes, and slippers. Free newspapers, free bottled water, and safes are also available.

A day of pampering at In Balance can include deep-tissue massages, facials, and body treatments along with aromatherapy and mani/pedis. The restaurant, Square restaurant, is open for breakfast, lunch, and dinner. Lobby Lounge Bar is the hotel's own bar, serving drinks along with breakfast and brunch. Enjoy the outdoor swimming pool, fitness center, kids' swimming pool, and pool loungers. Plus you'll find free WiFi in public areas, a coffee shop/café, and coffee/tea in a common area. Buffet breakfast is available daily between 6 AM and 10 AM. There's also the convenience of an airport shuttle.

Sights within a 10-minute walk of this 4-star Bai Chay hotel include Sun World Ha Long Park and Typhoon Water Park is within 30 minutes.

Standard Room

Bed Count 2 Twin Beds Maximum Occupancy 4 Max
AU$66* Per night/room 16 Jun. - 17 Jun.

Executive Room

Bed Count 1 King Bed Maximum Occupancy 4 Max

Standard Room

Bed Count 1 King Bed Maximum Occupancy 4 Max

Superior Room

Bed Count 1 King Bed Maximum Occupancy 4 Max

Superior Room

Bed Count 2 Twin Beds Maximum Occupancy 4 Max

Novotel Ha Long Bay ratings based on 5 Verified Reviews

Review Summary
4.6 out of 5 4.5 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 5.0 out of 5.0

Guest reviews for Novotel Ha Long Bay

Everyone (5)
4 out of 5

Posted by on 19 Nov. 2018

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Comment from Hotel Management

27 Nov. 2018 by The hotel management team

Dear our valued guest, Thank you for taking time to give us a rating here. We look forward to welcome you back to hotel soon. Your faithfully, The hotel management team

5 out of 5
Awsome place,great staff and fab food.some 24 hour construction across road but good luck escaping that anywhere here,few beers and ear plugs fix that.music poolside is great but repetitive after few days.all said n done would go back for sure as price very resonable and great location.

Posted by on 16 May 2018

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Comment from Hotel Management

8 Jun. 2018 by The hotel management team

Dear Scott, We very much appreciate your comments regarding your stay at the Novotel Ha Long Bay. We are delighted to learn that you enjoyed your stay, the great location and the fab food. The support of our guests is extremely rewarding for our team. We will certainly share your comment with our Ambassadors at all levels. Thank you again for your nice comment and we look forward to welcome you back soon. Sincerely and wish you happy travels, The Hotel Management Team

5 out of 5
awesome service. we arrived like 3 hours early and they managed to get the rooms ready for us whilst we checked in. staff can speak english. rooms are nice and clean. air con works great please be aware they require a bond. and id of everyone staying

Posted by , from Victoria, Australia on 2 Apr. 2018

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Comment from Hotel Management

25 Apr. 2018 by Management Board

Dear Mr Tony, Thank you so much for your review. We look forward to welcoming you again in the near future!

4 out of 5

Good standard Hotel with views of water

Pros: Friendly staff
Cons: Bed could be more comfortable
Location: Close to town
Overall a good Hotel. Only flaw bed a bit hard. Close to turn with views of water

Posted by , from Brisbane on 13 Mar. 2017

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Comment from Hotel Management

27 Apr. 2017 by For and on behalf of the hotel management

Dear Denise, We thank you so much for sharing your experience regarding your recent stay at Novotel Ha Long Bay. Your nice word to our staff is serving as an encouragement to continuously strive hard in achieving excellence. Besides that we truly regret to learn that our bed did not meet your expectation. We will review with our Executive Housekeeper to continue our improvement. We will surely be glad to welcome you back! Sincerely,

5 out of 5

Just what we needed

You know what you get going to Novotel . Halong Bay Novotel was beautiful. Did a 30min massage with a view, room service was only 20min wait and check in was a breeze. Only down fall was wifi was poor on level 9.

Posted by on 23 May 2016

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Property Features

Novotel Ha Long Bay offers its guests a full-service spa, an outdoor pool, and a fitness center. Along with a restaurant, there's a coffee shop/café on site. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. A computer station is on site, and both WiFi and wired Internet are free in public spaces. You'll find a business center on site. Event space at this hotel measures 4090 square feet (380 square meters). A children's pool, spa services, and tour/ticket assistance are also featured at the business-friendly Novotel Ha Long Bay. An airport shuttle (available 24 hours) is available for a fee. Smoking is allowed in designated areas at this 4-star Ha Long hotel.

  • 1 building
  • 225 guestrooms or units
  • 11 levels
  • 2 bars or lounges
  • 4090 sq ft of conference space
  • 380 sq m of conference space
  • Built in 2008
  • Dining venue
  • Bar by the pool
  • Coffee shop
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Garden
  • BBQ grill(s)
  • Gift shop
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Children's pool
  • Free WiFi
  • Laundry facilities
  • Sofa bed
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi , Free wired Internet

Transport

  • Airport: Eureka, CA (ACV-Arcata - Eureka)
  • Property shuttles: Airport shuttle

Room Amenities

Novotel Ha Long Bay offers 225 air-conditioned accommodations with minibars and safes. LCD televisions come with satellite channels. Bathrooms include bathtubs or showers with rainfall showerheads, bathrobes, slippers, and complimentary toiletries. This Ha Long hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include complimentary bottled water and hair dryers. Housekeeping is provided daily.

  • Pull-out sofa bed
  • Minibar
  • In-room dining (24 hours)
  • LCD television
  • Satellite channels
  • Electric kettle
  • Bathtub or shower
  • Rainfall showerhead
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Newspapers (free)
  • Hair dryer
  • Safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Telephone
  • Desk
  • Blackout drapes
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available
  • Wheelchair accessible
  • Free tea bags/instant coffee

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 6 AM to 10 AM.

Square restaurant - This poolside restaurant serves breakfast, lunch, and dinner. A children's menu is available.

Lobby Lounge Bar - This poolside bar specializes in international cuisine and serves breakfast, brunch, lunch, and dinner. Open daily.

Poolside bar - This poolside bar serves brunch, lunch, and dinner. Open daily.

24-hour room service is available.

Spa Services

  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Number of treatment rooms 7
  • Couples treatment rooms
  • Manicures and pedicures
  • Body treatments
  • Facial treatments
  • Aromatherapy treatments
  • Massages

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 15

Special check-in instructions:

Front desk staff will greet guests on arrival.

24-hour airport shuttle service is available on request. Fees may apply. Contact the property in advance to make arrangements.

Front desk staff will greet guests on arrival.

Airport transportation is offered on request 24 hours a day. Fees may apply. Please make arrangements in advance by contacting the property.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children stay free when using existing bedding.
  • Rollaway/extra beds are available for VND 780000.00 per night.
  • Free cribs (infant beds)!

Pet Policy

  • Pets and service animals are not allowed at Novotel Ha Long Bay

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. No onsite parking is available. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation.

  • Security system
  • Debit cards not accepted
  • Staffed front desk
  • No pets or service animals allowed
  • Number of children who can stay for free – 2

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: VND 373000 for adults and VND 186190.00 for children (approximately)
  • Airport shuttle fee: VND 1190000 per vehicle (one-way)
  • Rollaway bed fee: VND 780000.00 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Ha Long Bay Novotel
  • Novotel Ha Long Bay
  • Novotel Hotel Ha Long Bay
  • Novotel Ha Long Bay Hotel Halong Bay
  • Novotel Halong Bay
  • Novotel Ha Long Bay Hotel
  • Novotel Ha Hotel
  • Novotel Ha
  • Novotel Ha Long Bay Hotel
  • Hotel Novotel Ha Long Bay Ha Long
  • Ha Long Novotel Ha Long Bay Hotel
  • Hotel Novotel Ha Long Bay
  • Novotel Ha Long Bay Ha Long
  • Novotel Hotel
  • Novotel
  • Novotel Ha Long Bay Hotel
  • Novotel Ha Long Bay Ha Long
  • Novotel Ha Long Bay Hotel Ha Long

You should know

  • Novotel Ha Long Bay offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel.
  • Pool access available from 6:00 AM to 10:00 PM.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.