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Hotel Portobelo

3.0 star property

Photo gallery for Hotel Portobelo

Standard Room
Reception
Bar (on property)
Exterior
Lobby

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Air-conditioning
  • Business services
The current price is AU$95
includes taxes & fees
7 Apr - 8 Apr

Explore the area

View map
Av Juarez No. 687 Col Centro, Guadalajara, JAL, 44100
  • Place, Plaza de Armas
    ‪9 min walk‬
  • Place, Guadalajara Cathedral
    ‪10 min walk‬
  • Place, Degollado Theater
    ‪14 min walk‬
  • Airport, Guadalajara, Jalisco (GDL-Don Miguel Hidalgo y Costilla Intl.)
    ‪22 min drive‬

Room options

View all photos for Standard Double Room (Dos Camas Matrimoniales)

Standard Double Room (Dos Camas Matrimoniales)

Standard Double Room (Dos Camas Matrimoniales)

9.6 out of 10
Exceptional
(26 reviews)
  • 20 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room

Standard Room

Standard Room

9.4 out of 10
Exceptional
(267 reviews)
  • 20 sq m
  • Sleeps 2
  • 1 King Bed

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About the area

Guadalajara

Hotel Portobelo puts you in the heart of Guadalajara, within a 20-minute stroll of popular places like Guadalajara Cathedral and Avienda Chapultepec. Highlights at this hotel include a restaurant, free self-parking and a bar/lounge. .The restaurant, PBH, serves Mexican cuisine and is open for breakfast. Added amenities include free Wi-Fi in public areas, a coffee shop/cafe and laundry facilities. Each morning continental breakfast is served between 7:00 AM and noon. There's also the convenience of extended parking. .Attractions within a 10-minute drive of this 3-property class Downtown Guadalajara hotel include Minerva Roundabout and Expo Guadalajara.

What's nearby

  • Parque Revolucion - 1 min walk - 0.1 km
  • Plaza de Armas - 9 min walk - 0.8 km
  • Guadalajara Cathedral - 10 min walk - 0.9 km
  • Degollado Theater - 14 min walk - 1.2 km
  • Teatro Diana - 15 min walk - 1.3 km

Getting around

  • Juarez Station - 2 min walk
  • Guadalajara, Jalisco (GDL-Don Miguel Hidalgo y Costilla Intl.) - 43 min drive

Restaurants

  • ‪Chai - ‬3 min walk
  • ‪Okuma - ‬1 min walk
  • ‪La Gozadera Cantina Bar - ‬3 min walk
  • ‪Tortas La Bendición - ‬2 min walk
  • ‪Vancouver Wings - ‬1 min walk

About this property

Hotel Portobelo

There's a restaurant on site, as well as a coffee shop/cafe. You can enjoy a drink at the bar/lounge. There's an onsite business centre.

WiFi is free in public spaces. Multilingual staff, tour/ticket assistance, and concierge services are also featured at the business-friendly Hotel Portobelo. Self parking is free. The property offers extended parking privileges.

This 3-star Guadalajara hotel is smoke free.

  • 1 building
  • 86 guestrooms or units
  • 4 levels
  • Built in 2007
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Newspapers in lobby (free)
  • Lift
  • No smoking on site
  • Bar or lounge
  • Coffee shop
  • Dining venue
Hotel Portobelo offers 86 accommodations with a safe and a hairdryer. Pillowtop beds feature down duvets and premium bedding. 32-inch LCD televisions come with premium cable channels and first-run films. Bathrooms include a shower with a rainfall showerhead, and complimentary toiletries.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as telephones; free local calls are provided (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. A nightly turndown service is provided and housekeeping is offered on a daily basis.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Free offsite parking
  • Free self parking on site
  • Extended parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • Daily continental breakfast available 7:00 AM to noon for a fee: MXN 130 to 350 for adults and MXN 130 to 350 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • PBH

Family friendly

  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Turndown service

Business services

  • Business centre

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 1 building
  • 4 floors
  • Built in 2007
  • Reception hall
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Towels provided

Entertainment

  • 32-inch LCD TV with premium cable channels
  • First-run films

Food and drink

  • 24-hour room service

More

  • Air conditioning (climate-controlled)
  • Desk
  • Desk chair
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 5 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: approximately MXN 130 to 350 for adults and MXN 130 to 350 for children

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher, a smoke detector and a first aid kit
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, debit cards and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector and a first aid kit in all accommodation.

We should mention

  • Children aged 5 years old and younger stay free in the same room as the parent or guardian when using existing bedding.

Property is also known as

Hotel Portobelo
Hotel Portobelo Guadalajara
Portobelo Guadalajara
Portobelo Hotel
Hotel Portobelo Hotel
Hotel Portobelo Guadalajara
Hotel Portobelo Hotel Guadalajara

Frequently asked questions

What is the cancellation policy at Hotel Portobelo?

Hotel Portobelo offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Hotel Portobelo?

As of 31 Mar 2026, prices found for a 1-night stay for 2 adults at Hotel Portobelo on 7 Apr 2026 start from AU$95, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Hotel Portobelo?

Yep, Hotel Portobelo has a free self car park.

What makes Hotel Portobelo a romantic place to stay?

A lounge bar and 24-hour room service, as well as rainfall showerheads and pillowtop beds in the guestrooms, help set the scene for a romantic weekend at Hotel Portobelo.

Does Hotel Portobelo serve breakfast?

Yep, continental brekkie is served daily from 7:00 AM to noon.

Is there a free airport shuttle available at Hotel Portobelo?

No, Hotel Portobelo does not offer an airport shuttle service.

Is there a bar or restaurant at Hotel Portobelo?

Yep, they've got a lounge bar and an onsite restaurant that serves Mexican cuisine. Pre dinner cocktails anyone?

What time are check-in & check-out at Hotel Portobelo?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Hotel Portobelo?

No, only service animals are allowed.

Hotel Portobelo Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 1502 out of 1888 reviews
Rating 8 - Good. 282 out of 1888 reviews
Rating 6 - Okay. 62 out of 1888 reviews
Rating 4 - Poor. 13 out of 1888 reviews
Rating 2 - Terrible. 29 out of 1888 reviews

9.6/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

Reviews

10/10 Excellent

Eduardo

Stayed 4 nights in Dec 2025

10/10 Excellent

Luis, Mesa

Stayed 2 nights in Dec 2025

10/10 Excellent

Jaime

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Didn't having breakfast
Stayed 1 night in Dec 2025

10/10 Excellent

Ken

Liked: Cleanliness, staff & service, amenities
Fantastic Hotel as always. We stay here alot because its so good. Didnt disapoint
Stayed 1 night in Dec 2025

10/10 Excellent

Edwin

Stayed 6 nights in Dec 2025

2/10 Terrible

Don, Henderson

Viajo a Guadalajara con frecuencia por negocios y para ver a mis amigos. Intenté reservar una habitación para el viernes, pero la aplicación falló y tuve que reiniciarla. Sin embargo, no me di cuenta de que al reiniciar la aplicación la fecha se cambiaba automáticamente a hoy. Había habitaciones disponibles el viernes y estaba dispuesto a pagar cualquier diferencia. Intenté cambiar la fecha, pero el sistema no pudo hacerlo en línea y me indicó que un agente de Expedia debía llamar al hotel para aprobarla manualmente. Desafortunadamente, lo que debería haber sido un pequeño problema se convirtió rápidamente en una pesadilla. Primero, tuve que hacer dos llamadas y esperar más de una hora para descubrir que no podían cambiar manualmente las fechas de la reserva (al parecer, el personal que trabajaba ese día no estaba muy bien capacitado). Luego, tardé otra hora en comunicarme con un gerente, quien se negó incluso a aprobar un reembolso por la cancelación, lo que me habría permitido iniciar una nueva reserva para el viernes. Soy miembro Platinum de Expedia y viajo a Guadalajara con frecuencia. Iba a añadir este hotel a mi lista de alojamientos preferidos, lo que probablemente significaría que recibirían más reservas este año, sin mencionar el dinero del servicio de habitaciones, la comida y otras cosas. Pero el gerente de turno quizás prefirió usar mi dinero para una fiesta de margaritas. Espero que lo disfruten, porque no recibirán más de mí.
Stayed 1 night in Dec 2025

10/10 Excellent

Alfredo

Stayed 1 night in Dec 2025

10/10 Excellent

Aide

Stayed 1 night in Dec 2025

10/10 Excellent

Bertha

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing staff, always very friendly. The rooms are new and very clean
Stayed 8 nights in Dec 2025

8/10 Good

Brian

Liked: Cleanliness, staff & service, amenities
the Room was big and clean But was some construction going on up on the next floor that was loud at times. restaurant was okay I eat there two times over all nice place
Stayed 4 nights in Dec 2025

10/10 Excellent

Sergio

Business traveller, Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities
Excelente servicio y muyncomodo
Stayed 1 night in Nov 2025

6/10 Okay

Nigel

Liked: Cleanliness
Some staff in restaurant seemed more interested in mobile phones than me. Hotel was nice and not too far from centre
Stayed 3 nights in Dec 2025

10/10 Excellent

Juaquin

Stayed 2 nights in Nov 2025

10/10 Excellent

Bernardo

Liked: Cleanliness, property conditions & facilities
Like always, people nice, place very clean, no complaints.
Stayed 2 nights in Dec 2025

10/10 Excellent

Isabel

Liked: Cleanliness, staff & service, property conditions & facilities
I love this hotel because it’s surrounded by restaurants, fast food, shops and it’s a 10 minute walk to the cathedral. The staff is very friendly and are quick to respond to any problem you may have. I also love the fact that this hotel has room service 24 hours and serves breakfast lunch and dinner and it also has a nice bar. I highly recommend it.
Stayed 3 nights in Dec 2025

10/10 Excellent

Gabriel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Yes
Stayed 1 night in Dec 2025

10/10 Excellent

Araceli

Stayed 4 nights in Nov 2025

10/10 Excellent

Gustavo, Garden Grove

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel. The room was completely renovated.
Stayed 2 nights in Nov 2025

10/10 Excellent

Juan Carlos

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Portobelo offers a good price/quality relationship, staff is great and professional, great for a quick stopover or a longer stay, make sure to get a large room for longer stays.
Stayed 1 night in Nov 2025

8/10 Good

Reyna

Stayed 2 nights in Nov 2025

10/10 Excellent

Felipe

Liked: Cleanliness, staff & service, property conditions & facilities
Buen servicio
Stayed 4 nights in Oct 2025

6/10 Okay

osiel

Stayed 1 night in Nov 2025

10/10 Excellent

Linda

Liked: Cleanliness, property conditions & facilities
Everyone was friendly; the room was clean and the hot water was plentiful.
Stayed 7 nights in Nov 2025

10/10 Excellent

jordan

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Courteous staff, welcoming, clean soft bedding. Quiet hotel, reasonable location.
Stayed 3 nights in Nov 2025

8/10 Good

Roberto

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The nice people, and they office a nice clean to the room
Stayed 3 nights in Nov 2025