2/10 Terrible
Gloria
Travelled with family
22 June 2025
I purchased my stay with breakfast included for my kid and I. The 1st two days no problem on Saturday morning when we go check in for breakfast I was super embarrassed by them. A waitress comes up to the register as I’m giving my room number to the cashier, and the cashier tells me 1 adult, I say no 1 child, 1 adult. The waitress ask me what’s your child’s age, I tell her 17 and she the waitress tells me here at age 11 their considered adults. I look d at the cashier and she shrugged her shoulders as like I can’t do anything about it. I was just hat is going on my reservation is for an adult and 1 child. And the let us sit to eat there talking about us in Spanish. Hello I totally understand everything they said. Totally rude and disrespectful. Unacceptable behavior from them. Really unhappy with them. They totally ruined my experience with the hotel.
Gloria
Stayed 3 nights in Jun 2025