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Royalton Hideaway Saint Lucia, An Autograph Collection All-Inclusive Resort - Adults Only

Property class: 4.5

Photo gallery for Royalton Hideaway Saint Lucia, An Autograph Collection All-Inclusive Resort - Adults Only

3 outdoor pools, pool loungers
Property video
Aerial view
Property amenity
Terrace/patio

Reviews

7.8 out of 10
Good

Popular amenities

  • Parking included
  • Free Wi-Fi
  • Restaurant
The current price is AU$701
includes taxes & fees
12 May - 13 May

Explore the area

View map
Gros Islet, Gros Islet, Gros Islet, LC01101
  • Place, Smugglers Cove
    ‪4 min walk‬
  • Place, Sandals Golf and Country Club
    ‪3 min drive‬
  • Place, Pigeon Island National Landmark
    ‪3 min drive‬
  • Airport, Castries (SLU-George F. L. Charles)
    ‪16 min drive‬

Room options

View all photos for Luxury Junior Suite Ocean View Diamond Club

Premium bedding, minibar, in-room safe, desk

Luxury Junior Suite Ocean View Diamond Club

9.2 out of 10
Wonderful
(5 reviews)
  • Ocean view
  • 56 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Queen Beds
  • Free Wi-Fi

View all photos for Luxury Presidential One Bedroom Ocean View Diamond Club

Premium bedding, minibar, in-room safe, desk

Luxury Presidential One Bedroom Ocean View Diamond Club

  • Ocean view
  • 131 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed
  • Free Wi-Fi

View all photos for Luxury Junior Suite Ocean View

Premium bedding, minibar, in-room safe, desk

Luxury Junior Suite Ocean View

9.2 out of 10
Wonderful
(9 reviews)
  • Ocean view
  • 56 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Queen Beds
  • Free Wi-Fi

View all photos for Luxury Junior Suite

Premium bedding, minibar, in-room safe, desk

Luxury Junior Suite

7.8 out of 10
Good
(14 reviews)
  • Garden view
  • 56 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Queen Beds
  • Free Wi-Fi

View all photos for Luxury Penthouse One bedroom suite Ocean view terrace jacuzi Diamond Club

Luxury Penthouse One bedroom suite Ocean view terrace jacuzi Diamond Club | Living area

Luxury Penthouse One bedroom suite Ocean view terrace jacuzi Diamond Club

9.0 out of 10
Wonderful
(2 reviews)
  • Ocean view
  • 131 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed
  • Free Wi-Fi

View all photos for Luxury Presidential one Bedroom ocean view

Premium bedding, minibar, in-room safe, desk

Luxury Presidential one Bedroom ocean view

  • Ocean view
  • 131 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed
  • Free Wi-Fi

View all photos for Luxury Junior Suite Swim Out Diamond Club

Premium bedding, minibar, in-room safe, desk

Luxury Junior Suite Swim Out Diamond Club

10.0 out of 10
Exceptional
(1 review)
  • Garden view
  • 56 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Queen Beds
  • Free Wi-Fi

View all photos for Luxury Junior Suite Diamond Club

Premium bedding, minibar, in-room safe, desk

Luxury Junior Suite Diamond Club

  • Garden view
  • 56 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Queen Beds
  • Free Wi-Fi

View all photos for Luxury Junior Suite Swim Out

Premium bedding, minibar, in-room safe, desk

Luxury Junior Suite Swim Out

8.8 out of 10
Excellent
(8 reviews)
  • Garden view
  • 56 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Queen Beds
  • Free Wi-Fi

About the area

Gros Islet

A luxury stay in Gros Islet awaits you at Royalton Hideaway Saint Lucia, An Autograph Collection All-Inclusive Resort - Adults Only. You'll be 1.7 km (1.1 mi) from Sandals Golf and Country Club and 2.3 km (1.4 mi) from Smugglers Cove. Highlights at this all-inclusive property include 8 restaurants, 3 outdoor swimming pools and a full-service spa. .A day of pampering at The Royal Spa can include deep-tissue massages, aromatherapy and hydrotherapy along with access to the sauna and steam room. The restaurant, Gourmet Marche, serves international cuisine and is open for breakfast, lunch and dinner. With 2 poolside bars and 10 lounge bars to choose from, you can enjoy a drink at the property. Spend the day at the beach where you'll find sunloungers, and enjoy the on-site nightclub and gym. Additionally, you'll find free Wi-Fi in public areas, an outdoor tennis court and a sauna. There's also the convenience of free self parking. .Near this 4.5-property class Cap Estate property, you'll find Pigeon Island National Landmark.

What's nearby

  • Smugglers Cove - 4 min walk - 0.4 km
  • Sandals Golf and Country Club - 3 min drive - 1.7 km
  • Pigeon Island National Landmark - 3 min drive - 2.0 km
  • Rodney Bay Aquatic Centre - 3 min drive - 2.6 km
  • Friday Night Street Party - 4 min drive - 2.0 km

Getting around

  • Vieux Fort (UVF-Hewanorra Intl.) - 106 min drive

Restaurants

  • ‪Lobby Bar - ‬5 min walk
  • ‪Hunter Steakhouse - ‬3 min walk
  • ‪Gros Islet Street Party - ‬5 min drive
  • ‪Bay Gardens Beach Resort & Spa - ‬9 min drive
  • ‪Pisces Bar - ‬1 min walk

About this property

Royalton Hideaway Saint Lucia, An Autograph Collection All-Inclusive Resort - Adults Only

Royalton Hideaway Saint Lucia, An Autograph Collection All-Inclusive Resort - Adults Only is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Royalton Hideaway Saint Lucia, An Autograph Collection All-Inclusive Resort - Adults Only offers its guests a full-service spa, 3 outdoor swimming pools, an outdoor tennis court, and a health club. There are 8 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. For a drink, you can stop by one of the on-site bars, including 2 poolside bars and 10 bars/lounges. WiFi is free in public spaces.

There's an onsite business centre. A nightclub, a sauna, and spa services are also featured at the luxury Royalton Hideaway Saint Lucia, An Autograph Collection All-Inclusive Resort - Adults Only. Free self parking is available.

Smoking is allowed in designated areas at this 4.5-star Gros Islet property.

  • 166 guestrooms or units
  • 8 dining venues
  • 2 bars by the pool
  • 10 bars or lounges
  • Built in 2017
  • Nightclub
  • Deli
  • Beach lounge chairs
  • Towels for the beach
  • Poolside lounge chairs
  • Business facilities
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • ATM
  • Smoking in designated areas
  • Bar on the beach
  • Coffee shop
Royalton Hideaway Saint Lucia, An Autograph Collection All-Inclusive Resort - Adults Only offers 166 accommodations, which are accessible via exterior corridors and feature minibars and a safe. Rooms open to balconies. Beds feature premium bedding. 42-inch flat-screen televisions come with premium satellite channels.

Bathrooms include a combined bath/shower unit with in-room jetted baths, slippers, complimentary toiletries and hairdryers. This Gros Islet property provides complimentary wireless Internet access. Additionally, rooms include complimentary bottles of water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include change of towels.

Guests can indulge in a pampering treatment at the property's full-service spa, The Royal Spa. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and reflexology. The spa is equipped with a sauna and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

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Royalton Saint Lucia, An Autograph Collection All-Inclusive Resort
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  • Pool
  • Breakfast included
  • All-inclusive
  • Spa
3.8 out of 5, Good, 1,008 reviews
The price is AU$608
includes taxes & fees
12 May - 13 May
Royalton Saint Lucia, An Autograph Collection All-Inclusive Resort

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site self parking

Food and drink

  • 10 bars/lounges
  • 2 poolside bars
  • 8 restaurants
  • A beach bar
  • A coffee shop/cafe
  • Snack bar/deli

Restaurants on site

  • Dorado
  • Gourmet Marche
  • Grazie Italia Trattoria
  • Hunter Steakhouse
  • Zen

Things to do

  • 3 outdoor pools
  • Beach volleyball
  • Bicycle rentals
  • Fitness classes
  • Full-service spa
  • Health club
  • Nightclub
  • Outdoor tennis court
  • Pilates classes
  • Sauna
  • Snorkelling
  • Tennis lessons

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of towels on request
  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business centre

Outdoors

  • Beach loungers
  • Beach towels
  • Garden
  • On the beach
  • Pool loungers
  • Terrace

Full-service spa

  • Aromatherapy
  • Body scrubs
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Manicures/pedicures
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages

Accessibility

  • No lift

More

  • Banquet hall
  • Built in 2017
  • Designated smoking areas

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Jetted bathtub
  • Private bathroom
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • 42-inch flat-screen TV with premium satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Desk
  • Electrical adapters
  • Iron/ironing board
  • Laptop workspace
  • Safe
  • Window screens

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 11:30 PM
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
Late check-out fee: USD 100

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out fee: USD 100 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard and American Express. Cash is not accepted. 

We should mention

  • This is an adults-only property and children 18 years old and younger aren't allowed.

Property is also known as

Hideaway Royalton Saint Lucia Hotel Gros Islet
Hideaway Royalton Saint Lucia Gros Islet
Hideaway Royalton Saint Lucia Adults All Inclusive Cap Estate
Hideaway Royalton Saint Lucia Adults All Inclusive
Hideaway at Royalton Saint Lucia Adults Only All Inclusive
Hideaway at Royalton Saint Lucia
Hideaway at Royalton Saint Lucia Adults Only All Inclusive

Frequently asked questions

What is the cancellation policy at Royalton Hideaway Saint Lucia, An Autograph Collection All-Inclusive Resort - Adults Only?

Royalton Hideaway Saint Lucia, An Autograph Collection All-Inclusive Resort - Adults Only offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Royalton Hideaway Saint Lucia, An Autograph Collection All-Inclusive Resort - Adults Only?

As of 28 Apr 2026, prices found for a 1-night stay for 2 adults at Royalton Hideaway Saint Lucia, An Autograph Collection All-Inclusive Resort - Adults Only on 12 May 2026 start from AU$701, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Royalton Hideaway Saint Lucia, An Autograph Collection All-Inclusive Resort - Adults Only?

Yep, Royalton Hideaway Saint Lucia, An Autograph Collection All-Inclusive Resort - Adults Only has a free self car park.

Are there any beaches close to Royalton Hideaway Saint Lucia, An Autograph Collection All-Inclusive Resort - Adults Only?

The closest beach to Royalton Hideaway Saint Lucia, An Autograph Collection All-Inclusive Resort - Adults Only is Smugglers Cove (0.3 km).

Is there a spa on site at Royalton Hideaway Saint Lucia, An Autograph Collection All-Inclusive Resort - Adults Only?

Yep, The Royal Spa is available for guests. It has a steam room and a sauna. You'll enjoy heaps of services like body scrubs, facials and body treatments, as well as Swedish massages.

Does Royalton Hideaway Saint Lucia, An Autograph Collection All-Inclusive Resort - Adults Only have a pool?

Royalton Hideaway Saint Lucia, An Autograph Collection All-Inclusive Resort - Adults Only has 3 outdoor swimming pools. Grab your bathers and lounge poolside while enjoying on a lounger and with a drink from one of the bars.

What luxury perks are available at Royalton Hideaway Saint Lucia, An Autograph Collection All-Inclusive Resort - Adults Only?

Royalton Hideaway Saint Lucia, An Autograph Collection All-Inclusive Resort - Adults Only features 2 poolside bars, 3 outdoor pools and a full-service spa. All guestrooms come with Private jetted baths, premium bedding and 24-hour room service.

What makes Royalton Hideaway Saint Lucia, An Autograph Collection All-Inclusive Resort - Adults Only a romantic place to stay?

24-hour room service, plus Jetted bath in the guestrooms, help set the scene for a romantic weekend at Royalton Hideaway Saint Lucia, An Autograph Collection All-Inclusive Resort - Adults Only.

Is Royalton Hideaway Saint Lucia, An Autograph Collection All-Inclusive Resort - Adults Only family-friendly?

No, Royalton Hideaway Saint Lucia, An Autograph Collection All-Inclusive Resort - Adults Only is an adults-only property.

Are there hot tubs in the rooms at Royalton Hideaway Saint Lucia, An Autograph Collection All-Inclusive Resort - Adults Only?

No, but there are Jetted bath in the guestrooms.

Is there a free airport shuttle available at Royalton Hideaway Saint Lucia, An Autograph Collection All-Inclusive Resort - Adults Only?

No, Royalton Hideaway Saint Lucia, An Autograph Collection All-Inclusive Resort - Adults Only does not offer an airport shuttle service.

Is there a bar or restaurant at Royalton Hideaway Saint Lucia, An Autograph Collection All-Inclusive Resort - Adults Only?

Relax with a coldie at the 2 poolside bars or 10 lounge bars, and grab a meal at the onsite restaurant that serves international cuisine.

What time are check-in & check-out at Royalton Hideaway Saint Lucia, An Autograph Collection All-Inclusive Resort - Adults Only?

Check-in begins at 3 PM. Check-out time is noon.

Are pets allowed at Royalton Hideaway Saint Lucia, An Autograph Collection All-Inclusive Resort - Adults Only?

No, pets are not allowed.

Royalton Hideaway Saint Lucia, An Autograph Collection All-Inclusive Resort - Adults Only Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 242 out of 604 reviews
Rating 8 - Good. 166 out of 604 reviews
Rating 6 - Okay. 88 out of 604 reviews
Rating 4 - Poor. 53 out of 604 reviews
Rating 2 - Terrible. 55 out of 604 reviews

8.6/10

Cleanliness

7.8/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

Reviews

10/10 Excellent

Melanie

Stayed 6 nights in Jan 2026

10/10 Excellent

Travis

Stayed 2 nights in Jan 2026

4/10 Poor

Cheryl

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
We travel a lot and first time at Royalton and this is the first time we felt uncomfortable with the majority of the staff being rude and not courteous. We definitely said thank you to the few that were nice. Unaware with original booking upon check in asked to pay required daily tax upfront. Arrived when dark and no lights in hallway to room and elevator out of order. This resort is not fully adults only. The hideaway is very small and shared with family side at beach, restaurants, pools and entertainment. Our room was not cleaned on the second day and had to ask 3 times to restock the refrigerator with water. Also, this is not a fully stocked mini bar, only 2 small beers. Had leak in bathroom sinks and took numerous requests to get fixed and still leaked. The beach was an unorganized mess, not enough chairs and very crowded, cushions were filthy, torn and worn out and towels were very old and faded. Only can sign out snorkel gear for half hr and only had one pair available so couldn't snorkel together. Rooms are run down and back to main entrance to lobby and heard lots of commotion delivering elevator parts on crates. Sports bar over 1 hr wait for food, no pretzels, no beer during big game. No coconut martini at main bar. Overall, not sure we will recommend to friends wanting to visit in August.
Stayed 6 nights in Jan 2026

6/10 Okay

Christina

The hospitality was very low.
Stayed 5 nights in Jan 2026

8/10 Good

Jillian

Travelled with partner, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Property was lovely. 50% of the staff were amazing. Food was decent. Buffet had a large selection and was never crowded Tashael from Expedia was located on the property and was amazing. She was able to help us book all of the restaurants for the entire stay and helped with anything else we needed.
Stayed 7 nights in Jan 2026

10/10 Excellent

Marina Suzette

Liked: Cleanliness, amenities, property conditions & facilities
Everything and everyone was very helpful, friendly, knowledgeable about where to go and to have a good time off the resort.
Stayed 7 nights in Jan 2026

10/10 Excellent

Taylor

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Everything was great, location, restaurants, beach, pools and lounge areas were all very clean and the resort was not packed or crowded. Very nice all inclusive stay.
Stayed 6 nights in Jan 2026

6/10 Okay

Carla

Stayed 7 nights in Jan 2026

10/10 Excellent

David

Liked: Cleanliness, amenities, property conditions & facilities
Room were spotless, great night life, amazing ambiance and great amenities.
Stayed 1 night in Jan 2026

10/10 Excellent

David

Stayed 4 nights in Jan 2026

10/10 Excellent

Norman

Stayed 4 nights in Dec 2025

2/10 Terrible

Nicola

Travelled with partner
Disliked: Amenities, property conditions & facilities
St lucia review My wife surprised me with a trip to the Royalton Saint Lucia, and while I would never complain in front of her about a gift like this, it was clear that she was disappointed given the cost and expectations. The resort is marketed as a luxury experience, which is of course subjective, but it did not feel luxurious to us. Upon arrival, we were dropped off at the so-called VIP check-in area, which was underwhelming. The drop-off itself felt more like a motel entrance than a luxury resort. Ironically, the main hotel reception area looked far more appropriate, so I’m not sure why VIP guests are directed to this separate space. The VIP check-in felt like a brightly lit waiting room with no real décor or atmosphere. There was no welcome drink, no sense of arrival, and no experience that made us feel like we had booked an adults-only luxury resort. Check-in was slow and inefficient, to the point that we didn’t even want to wait for the bellboy and carried our own luggage to the room. My wife had booked an ocean-view room. In reality, most rooms at the resort appear to have some form of ocean view, as the buildings are laid out in a horseshoe shape facing the cove. Our room was fine and did have a partial ocean view, but it didn’t feel meaningfully different from what I imagine most other rooms would offer. One of the biggest disappointments was the “adults-only” branding. While our building was adults-only, the resort itself is not. More than half of the buildings
Stayed 4 nights in Dec 2025

4/10 Poor

Shahin, Sudbury

Travelled with family
Poor service, cheap liqure, low quality food We booked the presidential suit in the Hideaway Resort for the Christmas and stayed in tge unit 3310. It is a 3 star service and food with a 5 star price, way overpriced and disappointing. We tried to make the best of it. The staff response very slow and often simply ignore the request and won't provide it. Only cheap liquor, no premium wine or whiskey (even to purchase to enjoy it). They don't even provide straw and expect you to drink the smoothies! Our bathroom lights went out tonight out of four nights, and had to use my flash light. No sheets or pillows for the sofa bed, it took several phone calls to get them at midnight! At arrival, the receptionist didn't bother to stand up or even offer help to move our bags to the room! The elevators are dirty, like has not been cleaned in years, way small, and no fan or ventilation, and definitely watch out for its door, it closes fast and hits you hard! The shower valve hot/cold direction was wrong and burned us a couple of times! Their hair dryer did not plug into the bathroom outlet! Wrong type, Lol! The shower water flow was slow and insufficient, yet the water pressure in the public area resroom was so fast and strong that would soak you standing two feet away! I asked for SCUB Diving and they signed me for SNUBA! I can list another 10+, but i guess you got it.
Stayed 4 nights in Dec 2025

10/10 Excellent

Roodesh R

Stayed 7 nights in Dec 2025

8/10 Good

Reshma

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful stay here
Stayed 7 nights in Dec 2025

10/10 Excellent

Davidson

Stayed 2 nights in Dec 2025

8/10 Good

Roman

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Room is new and clean, staff is friendly
Stayed 7 nights in Dec 2025

8/10 Good

Desirae Alex

Liked: Cleanliness, staff & service, property conditions & facilities
We enjoyed the various pools
Stayed 6 nights in Dec 2025

4/10 Poor

Matthew Brian

Stayed 5 nights in Dec 2025

2/10 Terrible

Jamilah

Stayed 5 nights in Dec 2025

6/10 Okay

RoniSue

Stayed 7 nights in Dec 2025

2/10 Terrible

ROXANA ARIADNA

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
STAY AWAY FROM THIS HOTEL I don't know how is part of Royalton Group. No beach, no entertainment, not enough staff, poor food and a la carte restaurant never has anything in the menu. And on top of that, in the last day they took $ from our credit card without any explanation and no authorization. If you go to that hotel, take a picture of the contract you have to sign at the check-in when they also take your credit card#. Ask for statement of your room when you check-out and take a picture when they cut your magnetic bracelets. They will charge you for no reason, after you leave. When you call the hotel and ask why they charged you- the reason is changing from one person to another Horrible experience!
Stayed 7 nights in Nov 2025

6/10 Okay

LaToya Nicole

Travelled with family
Disliked: Amenities
The property was very nice. I had issues with the staff and it was impossible to get fresh towels when requested. The system with using the app to make request is pointless when they don't respond. Also calling the front desk and guest services did not produce results. I also had issues with guest services and using the business center. The logistics behind staying here was less than favorable.
Stayed 3 nights in Dec 2025

2/10 Terrible

Osvaldo

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely would never stay at this resort or recommend it to anyone. Not one staff member was helpful or friendly. You can tell the resort is not maintained very well as there is tons of damage in the rooms, restaurants, and pools. None of the windows in the restaurants seemed to have ever been cleaned. Room cleaning was just re doing the bed. 1/5 stars and that is being generous.
Stayed 7 nights in Nov 2025

10/10 Excellent

Nicole

Stayed 4 nights in Nov 2025