8/10 Good
Joanne Guadula
Travelled with family
3 Jan 2024
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
For the most part, most of the staff was amazing… Some need help in the smile department.
I was disappointed with the menu, where I was told it changes every two days but that’s a myth… That said. I was impressed with the head staff/ manager that tried to accommodate my expectations by addressing the catch of the day situation.
I was disappointed that some staff were not on board with each other. We would be told one thing and another staff would tell a different story pertaining to activities or addressing an issue. I called for towels and to have the washroom cleaned, a staff came and partially cleaned, I was not too adamant for cleaning the whole suit, but I asked if I can have tissue, since all was finished, I left the resort for home, which was Tuesday morning, and I am still waiting on the tissue.
For an all inclusive adult resort, there could be much more fun and exciting activities to entertain and encourage the guest to spend more time engaging and dancing
I was impressed that the ground staff were always doing an amazing job with the landscaping and surrounding areas. Enough said! I enjoyed my stay and wish all the staff the very best for 2024!
Joanne Guadula
Stayed 8 nights in Dec 2023