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Bay Gardens Beach Resort and Spa

4.0 star property
Family fun on the beach, with free water park, near Splash Island Water Park Saint Lucia

Photo gallery for Bay Gardens Beach Resort and Spa

Outdoor pool, pool umbrellas, pool loungers
Property video
View from property
Deluxe Pool View King | Balcony
Premium bedding, in-room safe, desk, blackout curtains

Reviews

8.6 out of 10
Excellent

Popular amenities

  • 24/7 front desk
  • Hot tub
  • All-inclusive
  • Breakfast available
The current price is AU$309
includes taxes & fees
14 Dec - 15 Dec

Explore the area

View map
Reduit Beach Avenue, Rodney Bay, Gros Islet
  • Place, Rodney Bay Marina
    ‪10 min walk‬
  • Place, Splash Island Water Park Saint Lucia
    ‪1 min drive‬
  • Place, Reduit Beach
    ‪1 min drive‬
  • Airport, Vieux Fort (UVF-Hewanorra Intl.)

Room options

View all photos for Deluxe Garden View King

Premium bedding, in-room safe, desk, blackout curtains

Deluxe Garden View King

8.2 out of 10
Very good
(13 reviews)

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
Free cots/infant beds
TV
Premium bedding
Blackout curtains
Ceiling fan
  • 49 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Pool View King

Premium bedding, in-room safe, desk, blackout curtains

Deluxe Pool View King

8.0 out of 10
Very good
(2 reviews)

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
TV
Ceiling fan
Premium bedding
Blackout curtains
Private bathroom
  • 49 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Beach Front King

Premium bedding, in-room safe, desk, blackout curtains

Deluxe Beach Front King

10.0 out of 10
Exceptional
(1 review)

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
TV
Ceiling fan
Premium bedding
Blackout curtains
Private bathroom
  • 49 sq m
  • Sea view
  • Sleeps 2
  • 1 King Bed

View all photos for One Bedroom Pool View Suite King

Premium bedding, in-room safe, desk, blackout curtains

One Bedroom Pool View Suite King

8.4 out of 10
Very good
(5 reviews)

Highlights

Balcony or patio
Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Kitchen
TV
  • 72 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Two Bedroom Suite Pool View

Premium bedding, in-room safe, desk, blackout curtains

Two Bedroom Suite Pool View

Highlights

Balcony or patio
Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Kitchen
TV
  • 121 sq m
  • 2 bedrooms
  • Sleeps 8
  • 1 King Bed, 2 Queen Beds and 1 Double Sofa Bed

View all photos for One Bedroom Beach Front Suite King

Premium bedding, in-room safe, desk, blackout curtains

One Bedroom Beach Front Suite King

9.0 out of 10
Wonderful
(4 reviews)

Highlights

Balcony or patio
Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Kitchen
TV
  • 72 sq m
  • 1 bedroom
  • Beach view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Two Bedroom Suite Beach Front

Premium bedding, in-room safe, desk, blackout curtains

Two Bedroom Suite Beach Front

Highlights

Balcony or patio
Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Kitchen
TV
  • 121 sq m
  • 2 bedrooms
  • Beach view
  • Sleeps 8
  • 1 King Bed, 2 Queen Beds and 1 Double Sofa Bed

View all photos for Deluxe Garden View Double

Premium bedding, in-room safe, desk, blackout curtains

Deluxe Garden View Double

7.8 out of 10
Good
(6 reviews)

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
TV
Ceiling fan
Premium bedding
Blackout curtains
Private bathroom
  • 49 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Pool View Double

Premium bedding, in-room safe, desk, blackout curtains

Deluxe Pool View Double

7.2 out of 10
Good
(11 reviews)

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
TV
Ceiling fan
Premium bedding
Blackout curtains
Private bathroom
  • 49 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Beach Front Double

Premium bedding, in-room safe, desk, blackout curtains

Deluxe Beach Front Double

9.0 out of 10
Wonderful
(10 reviews)

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
TV
Ceiling fan
Premium bedding
Blackout curtains
Private bathroom
  • 49 sq m
  • Sea view
  • Sleeps 4
  • 2 Queen Beds

View all photos for One Bedroom Beach Front Suite Double

Premium bedding, in-room safe, desk, blackout curtains

One Bedroom Beach Front Suite Double

Highlights

Balcony or patio
Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Kitchen
TV
  • 72 sq m
  • 1 bedroom
  • Sea view
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for One Bedroom Pool View Suite Double

Premium bedding, in-room safe, desk, blackout curtains

One Bedroom Pool View Suite Double

9.4 out of 10
Exceptional
(3 reviews)

Highlights

Balcony or patio
Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Kitchen
TV
  • 72 sq m
  • 1 bedroom
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Water´s Edge Villa 1

Water´s Edge Villa 1

Water´s Edge Villa 1

Highlights

Balcony or patio
Garden
Separate dining area
Separate sitting area
Private plunge pool
Air conditioning
Connecting rooms available
Free rollaway/extra beds
  • 372 sq m
  • 4 bedrooms
  • Marina view
  • Sleeps 12
  • 3 King Beds, 2 Double Beds and 1 Double Sofa Bed

View all photos for Water´s Edge Villa 2

Water´s Edge Villa 2

Water´s Edge Villa 2

Highlights

Balcony or patio
Garden
Separate dining area
Separate sitting area
Private plunge pool
Air conditioning
Connecting rooms available
Free rollaway/extra beds
  • 372 sq m
  • 4 bedrooms
  • Marina view
  • Sleeps 12
  • 2 King Beds, 2 Double Beds, 2 Twin Beds and 1 Double Sofa Bed

About the area

Gros Islet

A family-friendly stay in Gros Islet awaits you at Bay Gardens Beach Resort and Spa. You'll be within steps of Splash Island Water Park Saint Lucia and within a short 5-minute stroll of Windward Islands. Highlights at this beachfront hotel include 2 beach bars, a full-service spa and a free water park. .A day of pampering can include beachside massages, detox wraps and body wraps along with access to the mud bath and hot tub. The restaurant, Hi Tide Restaurant, serves Caribbean cuisine and is open for breakfast, brunch, lunch and dinner. At the hotel's own lounge bar or poolside bar, you can enjoy a drink. Spend the day at the beach where you'll find sunloungers, and enjoy the on-site outdoor swimming pool and gym. 1679 square feet (156 square metres) of event facilities include a meeting room and a conference centre, and other business amenities include a business centre and limo/town car service. Additionally, you'll find free Wi-Fi in public areas, a free manager's reception and a hot tub. Each morning local cuisine breakfast is served between 7 AM and 10 AM. There's also free self parking, along with the convenience of a free area shuttle. .With a stay at this 4-property class Rodney Bay hotel, you'll be 0.3 km (0.2 mi) from Reduit Beach and 2.6 km (1.6 mi) from Rodney Bay Marina.

What's nearby

  • Rodney Bay Marina - 10 min walk - 0.9 km
  • Splash Island Water Park Saint Lucia - 1 min drive - 0.0 km
  • Reduit Beach - 1 min drive - 0.2 km
  • Pigeon Island National Landmark - 5 min drive - 3.3 km
  • Vigie Beach - 12 min drive - 9.2 km

Getting around

  • Vieux Fort (UVF-Hewanorra Intl.) - 99 min drive

Restaurants

  • ‪Gros Islet Street Party - ‬5 min drive
  • ‪Spinnakers Restaurant & Beach Bar - ‬3 min walk
  • ‪KeeBee's - ‬10 min walk
  • ‪Sea Salt - ‬4 min drive
  • ‪Bay Gardens Beach Resort & Spa - ‬1 min walk

About this property

Bay Gardens Beach Resort and Spa

Family fun on the beach, with free water park, near Splash Island Water Park Saint Lucia
Some rates at Bay Gardens Beach Resort and Spa are all-inclusive. These rates include on-site meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

You'll be playing in the surf in no time with a free ride on the hotel's complimentary beach shuttle. Lie back and work on your tan with relaxing beach amenities, such as umbrellas and sunloungers. Pamper yourself with a treatment at the full-service spa and enjoy amenities at Bay Gardens Beach Resort and Spa such as a complimentary water park and a children's club.

A free manager's reception is offered on selected days. There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can enjoy a drink at one of the bars, which include 2 beach bars, a poolside bar and a bar/lounge. A computer station is on site and WiFi is free in public spaces. This Colonial hotel also offers an outdoor pool, a children's pool and a hot tub. Self parking is free.

This 4-star Gros Islet hotel is smoke free.

  • 75 guestrooms or units
  • 3 levels
  • 2 bars on the beach
  • 1679 sq ft of conference space
  • 156 sq. m of conference space
  • Built in 2007
  • Manager's reception (free)
  • Deli
  • Supervised kid's activities (free)
  • Kid's club
  • Childcare (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference centre
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Games room or arcade
  • Library
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • On-site shopping
  • Bellhop
  • No smoking on site
  • Bar or lounge
  • Coffee shop
  • Bar by the pool
  • Dining venue
Bay Gardens Beach Resort and Spa offers 75 air-conditioned accommodations with a safe and complimentary bottles of water. Rooms open to balconies or patios. Beds feature premium bedding. Televisions come with cable channels. Bathrooms include slippers, complimentary toiletries and hairdryers.

This Gros Islet hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include an iron/ironing board and a ceiling fan. Housekeeping is offered on a daily basis and in-room massages can be requested.

The on-site spa has 5 treatment rooms, including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa. Other services include facials, body wraps and body scrubs. The spa is equipped with a mud bath and a hot tub. The spa is open daily.

Awards and affiliations

Eco-certified property
This property participates in Green Globe – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Similar properties

4 outdoor pools, open 9:00 AM to 7:00 PM, pool cabanas (surcharge)
Harbor Club St. Lucia, Curio Collection by Hilton
  • Pool
  • Spa
  • Parking included
  • Free WiFi
4.4 out of 5, Excellent, 779 reviews
The price is AU$343
includes taxes & fees
17 Dec - 18 Dec
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Free area shuttle
  • Free beach shuttle
  • Limo/town car service
  • Free self parking on site

Food and drink

  • Daily local cuisine breakfast available 7 AM to 10 AM for a fee: USD 36 for adults and USD 18 for children
  • 2 beach bars
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • Free manager's reception (select days)
  • Snack bar/deli

Restaurants on site

  • Hi Tide Restaurant

Things to do

  • Arcade/game room
  • Beach yoga
  • Boat tours
  • Children's club
  • Children's pool
  • Fitness classes
  • Free water park
  • Full-service spa
  • Gym
  • Hot tub
  • Kayaking
  • Library
  • Outdoor pool
  • Parasailing
  • Pilates classes
  • Playground
  • Rafting
  • Sailing
  • Shopping
  • Snorkelling
  • Surfing/bodyboarding
  • Water skiing
  • Waterslide
  • Windsurfing

Family friendly

  • Arcade/game room
  • Children's club
  • Children's pool
  • Free area shuttle
  • Free supervised activities for children
  • Free water park access
  • In-room babysitting
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business centre
  • Computer station
  • Conference centre (1,679 square foot of space)
  • Meeting room

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 5 treatment rooms
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Detox wraps
  • Facials
  • Hot tub
  • In-room massages
  • Manicures/pedicures
  • Mud bath
  • Outdoor treatment areas
  • Spa open daily

Accessibility

  • No lift

More

  • 3 floors
  • Banquet hall
  • Built in 2007
  • Colonial architecture
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 43-inch TV with cable channels

Food and drink

  • Free bottled water
  • Limited room service

More

  • Air conditioning
  • Ceiling fan
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4 PM; check-in end time: midnight
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Contactless check-out

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: USD 6.00 per person, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for local cuisine breakfast: from approximately USD 36 for adults and from USD 18 for children
  • Airport shuttle fee: USD 90 per vehicle (one-way, maximum occupancy 3)
  • Airport shuttle fee per child: USD 90 (one-way)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher and a smoke detector
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard and American Express. Cash is not accepted. For guests' safety, the property includes a fire extinguisher and a smoke detector in all accommodation.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Bay Gardens
Bay Gardens Beach
Bay Gardens Beach Gros Islet
Bay Gardens Beach Resort
Bay Gardens Beach Resort Gros Islet
Bay Gardens Resort
Beach Gardens Resort
Gardens Beach
Gardens Beach Resort
Bay Gardens Beach Castries
Bay Gardens Beach Hotel Gros Islet
Bay Gardens Beach Resort St. Lucia/Gros Islet
Bay Gardens Beach Resort
Bay Gardens And Spa Gros Islet
Bay Gardens Beach Resort and Spa Hotel
Bay Gardens Beach Resort and Spa Gros Islet
Bay Gardens Beach Resort and Spa Hotel Gros Islet
Bay Gardens Beach Resort Spa (All inclusive Optional)

Frequently asked questions

What is the cancellation policy at Bay Gardens Beach Resort and Spa?

Bay Gardens Beach Resort and Spa offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Bay Gardens Beach Resort and Spa?

As of 11 Dec 2025, prices found for a 1-night stay for 2 adults at Bay Gardens Beach Resort and Spa on 14 Dec 2025 start from AU$291.09, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Bay Gardens Beach Resort and Spa?

Yep, Bay Gardens Beach Resort and Spa has a free self car park.

Are there any beaches close to Bay Gardens Beach Resort and Spa?

Yep, Bay Gardens Beach Resort and Spa is a short 3-minute walk from Reduit Beach. Fun beach activities include yoga, snorkelling and scuba diving. You can also find boat tours.

Is there a spa on site at Bay Gardens Beach Resort and Spa?

Yep, there is an onsite spa at Bay Gardens Beach Resort and Spa. It has a hot tub and a mud bath. You'll enjoy heaps of services like detox wraps, body wraps and body scrubs, as well as beachside massages.

Does Bay Gardens Beach Resort and Spa have a pool?

Bay Gardens Beach Resort and Spa has an outdoor pool and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a coldie from the bar.

Does Bay Gardens Beach Resort and Spa have a waterslide?

Yep, this property has a waterslide!

What luxury perks are available at Bay Gardens Beach Resort and Spa?

Bay Gardens Beach Resort and Spa features 2 beach bars, a full-service spa and an outdoor pool.

What makes Bay Gardens Beach Resort and Spa a romantic place to stay?

1 hot tub and couples spa treatments, as well as premium bedding and private balconies in the guestrooms, help set the scene for a romantic weekend at Bay Gardens Beach Resort and Spa.

Is Bay Gardens Beach Resort and Spa family-friendly?

You bet! With amenities such as a children's club and a children's pool, as well as childcare services in the guestrooms, it's no surprise that Bay Gardens Beach Resort and Spa is a hit with families.

Does Bay Gardens Beach Resort and Spa serve breakfast?

Yeah, local cuisine breakfast is served daily from 7 AM to 10 AM.

Is there a free airport shuttle available at Bay Gardens Beach Resort and Spa?

No, but there's an airport shuttle that runs 24 hours a day on request for a fee.

Is there a bar or restaurant at Bay Gardens Beach Resort and Spa?

Yep, they've got a lounge bar and an onsite restaurant that serves Caribbean cuisine. Pre dinner cocktails anyone?

What time are check-in & check-out at Bay Gardens Beach Resort and Spa?

Check-in begins at 4 PM. Check-out time is 11 AM.

Are pets allowed at Bay Gardens Beach Resort and Spa?

No, pets are not allowed.

Bay Gardens Beach Resort and Spa Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 488 out of 1001 reviews
Rating 8 - Good. 330 out of 1001 reviews
Rating 6 - Okay. 112 out of 1001 reviews
Rating 4 - Poor. 40 out of 1001 reviews
Rating 2 - Terrible. 31 out of 1001 reviews

9.0/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Mandina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My stay was suburb
Stayed 3 nights in Sep 2025

6/10 Okay

Jonathan

Travelled with group
It’s a nice property. The room was nice but the beds are hard. Plus no elevators. Get ready to drag your luggage up stairs.
Stayed 2 nights in Aug 2025

8/10 Good

NKWASI K

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful time spent here
Stayed 4 nights in Aug 2025

10/10 Excellent

Edward

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic friendly resort with a great waterpark
Stayed 3 nights in Apr 2025

10/10 Excellent

JOHNNY

The place the staff food etc was great thanks
Stayed 4 nights in Aug 2025

4/10 Poor

Bryan

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Over priced and poor value
Stayed 1 night in Aug 2025

4/10 Poor

Trisha

Stayed 1 night in Aug 2025

6/10 Okay

Macy

Stayed 1 night in Aug 2025

6/10 Okay

Robin

Travelled with group
Liked: Cleanliness, room comfort
Stayed 5 nights in Aug 2025

2/10 Terrible

timrajh

Stayed 4 nights in Aug 2025

6/10 Okay

Verified traveller

Liked: Cleanliness

A Little Goes a Long Way

It was easy to maneuver on the property. Access to the beach was quick and easy. I was disappointed in that my room was described as "Deluxe Garden View King". It was far from that. My view was men working on construction from 8 am to 8 pm. My television did not wotk and had to be switched out. I had issues with the safe. I had to call the front desk to ask for washcloths. Overall, I paid too much money for what I received.
Stayed 3 nights in Aug 2025

6/10 Okay

Cynthia

Stayed 2 nights in Aug 2025

6/10 Okay

Bridget, Sanford

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, amenities
Female staff need to improve on being more approachable. Horrible customer service from the women who work there. Smile a little.
Stayed 2 nights in Aug 2025

4/10 Poor

R. Dutima

Disliked: Staff & service
Staff need more training, customer orientation and motivation. The resort itself is in need of maintenance - toilets don’t flush well, broken doors, unfinished or badly finished repairs, old, rocky steel frame beds, etc.
Stayed 7 nights in Aug 2025

4/10 Poor

Natalie

Travelled with family, Travelled with family and small children
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
The rooms were relatively clean. The beach was lovely. Some staff were helpful. There are a lot of facilities that are not functioning or removed. The garden view is a construction view.
Stayed 7 nights in Aug 2025

8/10 Good

Deanna

Travelled with family
Liked: Cleanliness
The hotel had good location but there were issues relating to the hotel. There is currently construction work on the site of the hotel which was very disturbing. Upgrade was given after complaining about the disturbance. The hotel had issues with water where there was no water on site for several hours in the morning. The menu was set with the same food except for one day a week, which was not a positive thing. Breakfast was alot better. Staff were friendly and tried to be accommodating on issues after complaining that the cleaning staff had taken items from our room.
Stayed 10 nights in Jun 2025

10/10 Excellent

Keron

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very understanding and caring. Wity our family and ypung kids they were treated with care
Beautiful view from our room
Stayed 4 nights in Aug 2025

2/10 Terrible

earl

Stayed 6 nights in Aug 2025

10/10 Excellent

MILAN

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great for family
Stayed 5 nights in Aug 2025

8/10 Good

Niam

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The beach by Bay Gardens was excellent for kids to play. The obstacle course was excellent for the whole family. Overall ideal place to take the entire family including babies
Stayed 4 nights in Aug 2025

8/10 Good

Aneska

Travelled with family and small children, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Resort is well rounded. Great for a quick weekend get away Customer service in consistent though.
Stayed 4 nights in Aug 2025

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Property conditions & facilities

Mediocre and over priced

We stayed here for the night after staying at Bay Gardens Inn. The room was nice but sink was broken,TV didn't work view said garden but it was of a construction site. Would not spend the money on this hotel. It is not in great condition and you don't even get the mediocre breakfast included. I would stay at the inn and just use the pool and beach at the resort. Didn't even recognize the vip status and had ask them about the discount.
Stayed 1 night in Jul 2025

10/10 Excellent

Manan

Travelled with family, Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice experience
Stayed 5 nights in Jun 2025

10/10 Excellent

Manan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice experience
Stayed 7 nights in Jun 2025

10/10 Excellent

Lucy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in May 2025