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Bay Gardens Beach Resort and Spa

4.0 star property
Family fun on the beach, with free water park, near Splash Island Water Park Saint Lucia
VIP Access

Photo gallery for Bay Gardens Beach Resort and Spa

Outdoor pool, pool umbrellas, pool loungers
Property video
Deluxe Pool View King | Balcony
View from property
1 bedroom, premium bedding, in-room safe, desk

Reviews

8.6 out of 10
Excellent

Popular amenities

  • 24/7 front desk
  • Hot tub
  • All-inclusive
  • Breakfast available
  • Bar
  • Room service
The current price is AU$359
includes taxes & fees
18 Sept - 19 Sept

Explore the area

View map
Reduit Beach Avenue, Rodney Bay, Gros Islet
  • Reduit Beach
    ‪2 min walk‬
  • Rodney Bay Marina
    ‪10 min walk‬
  • Splash Island Water Park Saint Lucia
    ‪1 min drive‬
  • Vieux Fort (UVF-Hewanorra Intl.)

Room options

View all photos for Two Bedroom Suite Pool View

1 bedroom, premium bedding, in-room safe, desk

Two Bedroom Suite Pool View

Highlights

Balcony or patio
Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Kitchen
TV
  • 121 sq m
  • 2 bedrooms
  • Sleeps 8
  • 1 King Bed, 2 Queen Beds and 1 Double Sofa Bed

View all photos for Two Bedroom Suite Beach Front

1 bedroom, premium bedding, in-room safe, desk

Two Bedroom Suite Beach Front

Highlights

Balcony or patio
Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Kitchen
TV
  • 121 sq m
  • 2 bedrooms
  • Beach view
  • Sleeps 8
  • 1 King Bed, 2 Queen Beds and 1 Double Sofa Bed

View all photos for One Bedroom Beach Front Suite King

1 bedroom, premium bedding, in-room safe, desk

One Bedroom Beach Front Suite King

9.0 out of 10
Wonderful
(4 reviews)

Highlights

Balcony or patio
Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Kitchen
TV
  • 72 sq m
  • 1 bedroom
  • Beach view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Water´s Edge Villa 2

Water´s Edge Villa 2

Water´s Edge Villa 2

Highlights

Garden
Balcony or patio
Separate dining area
Separate sitting area
Private plunge pool
Air conditioning
Connecting rooms available
Free rollaway/extra beds
  • 372 sq m
  • 4 bedrooms
  • Marina view
  • Sleeps 12
  • 2 King Beds, 2 Double Beds, 2 Twin Beds and 1 Double Sofa Bed

View all photos for Deluxe Garden View Double

1 bedroom, premium bedding, in-room safe, desk

Deluxe Garden View Double

7.8 out of 10
Good
(6 reviews)

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
TV
Separate bedroom
Ceiling fan
Blackout curtains
Premium bedding
  • 49 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Pool View Double

1 bedroom, premium bedding, in-room safe, desk

Deluxe Pool View Double

7.2 out of 10
Good
(11 reviews)

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
TV
Separate bedroom
Ceiling fan
Blackout curtains
Premium bedding
  • 49 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Beach Front Double

1 bedroom, premium bedding, in-room safe, desk

Deluxe Beach Front Double

8.8 out of 10
Excellent
(8 reviews)

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
TV
Separate bedroom
Ceiling fan
Blackout curtains
Premium bedding
  • 49 sq m
  • Sea view
  • Sleeps 4
  • 2 Queen Beds

View all photos for One Bedroom Beach Front Suite Double

1 bedroom, premium bedding, in-room safe, desk

One Bedroom Beach Front Suite Double

Highlights

Balcony or patio
Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Kitchen
TV
  • 72 sq m
  • 1 bedroom
  • Sea view
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for One Bedroom Pool View Suite Double

1 bedroom, premium bedding, in-room safe, desk

One Bedroom Pool View Suite Double

9.4 out of 10
Exceptional
(3 reviews)

Highlights

Balcony or patio
Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Kitchen
TV
  • 72 sq m
  • 1 bedroom
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Water´s Edge Villa 1

Water´s Edge Villa 1

Water´s Edge Villa 1

Highlights

Garden
Balcony or patio
Separate dining area
Separate sitting area
Private plunge pool
Air conditioning
Connecting rooms available
Free rollaway/extra beds
  • 372 sq m
  • 4 bedrooms
  • Marina view
  • Sleeps 12
  • 3 King Beds, 2 Double Beds and 1 Double Sofa Bed

View all photos for Deluxe Garden View King

1 bedroom, premium bedding, in-room safe, desk

Deluxe Garden View King

8.2 out of 10
Very good
(12 reviews)

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
Free cots/infant beds
TV
Ceiling fan
Blackout curtains
Premium bedding
  • 49 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Pool View King

1 bedroom, premium bedding, in-room safe, desk

Deluxe Pool View King

8.0 out of 10
Very good
(2 reviews)

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
TV
Separate bedroom
Ceiling fan
Blackout curtains
Premium bedding
  • 49 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for One Bedroom Pool View Suite King

1 bedroom, premium bedding, in-room safe, desk

One Bedroom Pool View Suite King

8.4 out of 10
Very good
(5 reviews)

Highlights

Balcony or patio
Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Kitchen
TV
  • 72 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Deluxe Beach Front King

1 bedroom, premium bedding, in-room safe, desk

Deluxe Beach Front King

10.0 out of 10
Exceptional
(1 review)

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
TV
Separate bedroom
Ceiling fan
Blackout curtains
Premium bedding
  • 49 sq m
  • Sea view
  • Sleeps 2
  • 1 King Bed

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  • Pool
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About the area

Gros Islet

A family-friendly stay in Gros Islet awaits you at Bay Gardens Beach Resort and Spa. You'll be within steps of Splash Island Water Park Saint Lucia and within a short 5-minute stroll of Windward Islands. Highlights at this beachfront hotel include 2 beach bars, a full-service spa and a free water park. .A day of pampering can include beachside massages, detox wraps and body wraps along with access to the mud bath and hot tub. The restaurant, Hi Tide Restaurant, serves Caribbean cuisine and is open for breakfast, brunch, lunch and dinner. At the hotel's own lounge bar or poolside bar, you can enjoy a drink. Spend the day at the beach where you'll find sunloungers, and enjoy the on-site outdoor swimming pool and gym. 1679 square feet (156 square metres) of event facilities include a meeting room and a conference centre, and other business amenities include a business centre and limo/town car service. Additionally, you'll find free Wi-Fi in public areas, a free manager's reception and a hot tub. Each morning local cuisine breakfast is served between 7 AM and 10 AM. There's also free self parking, along with the convenience of a free area shuttle. .With a stay at this 4-property class Rodney Bay hotel, you'll be 0.3 km (0.2 mi) from Reduit Beach and 2.6 km (1.6 mi) from Rodney Bay Marina.

What's nearby

  • Reduit Beach - 2 min walk - 0.2 km
  • Rodney Bay Marina - 10 min walk - 0.9 km
  • Splash Island Water Park Saint Lucia - 1 min drive - 0.0 km
  • Pigeon Island National Landmark - 5 min drive - 3.3 km
  • Smugglers Cove - 6 min drive - 3.3 km

Getting around

  • Vieux Fort (UVF-Hewanorra Intl.) - 99 min drive

About this property

Bay Gardens Beach Resort and Spa

Family fun on the beach, with free water park, near Splash Island Water Park Saint Lucia
Some rates at Bay Gardens Beach Resort and Spa are all-inclusive. These rates include on-site meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

You'll be playing in the surf in no time with a free ride on the hotel's complimentary beach shuttle. Lie back and work on your tan with relaxing beach amenities, such as umbrellas and sunloungers. Pamper yourself with a treatment at the full-service spa and enjoy amenities at Bay Gardens Beach Resort and Spa such as a complimentary water park and a children's club.

A free manager's reception is offered on selected days. There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can enjoy a drink at one of the bars, which include 2 beach bars, a poolside bar and a bar/lounge. A computer station is on site and WiFi is free in public spaces. This Colonial hotel also offers an outdoor pool, a children's pool and a hot tub. Self parking is free.

This 4-star Gros Islet hotel is smoke free.

  • 75 guestrooms or units
  • 3 levels
  • 2 bars on the beach
  • 1679 sq ft of conference space
  • 156 sq. m of conference space
  • Built in 2007
  • Manager's reception (free)
  • Deli
  • Supervised kid's activities (free)
  • Kid's club
  • Childcare (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference centre
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Games room or arcade
  • Library
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • On-site shopping
  • Bellhop
  • No smoking on site
  • Bar or lounge
  • Coffee shop
  • Bar by the pool
  • Dining venue
Bay Gardens Beach Resort and Spa offers 75 air-conditioned accommodations with a safe and complimentary bottles of water. Rooms open to balconies or patios. Beds feature premium bedding. Televisions come with cable channels. Bathrooms include slippers, complimentary toiletries and hairdryers.

This Gros Islet hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include an iron/ironing board and a ceiling fan. Housekeeping is offered on a daily basis and in-room massages can be requested.

The on-site spa has 5 treatment rooms, including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa. Other services include facials, body wraps and body scrubs. The spa is equipped with a mud bath and a hot tub. The spa is open daily.

Awards and affiliations

Eco-certified property
This property participates in Green Globe – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Free area shuttle
  • Free beach shuttle
  • Limo/town car service
  • Free self parking on site

Food and drink

  • Daily local cuisine breakfast available 7 AM to 10 AM for a fee: USD 36 for adults and USD 18 for children
  • 2 beach bars
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • Free manager's reception (select days)
  • Snack bar/deli

Restaurants on site

  • Hi Tide Restaurant

Things to do

  • Arcade/game room
  • Beach yoga
  • Boat tours
  • Children's club
  • Children's pool
  • Fitness classes
  • Free water park
  • Full-service spa
  • Gym
  • Hot tub
  • Kayaking
  • Library
  • Outdoor pool
  • Parasailing
  • Pilates classes
  • Playground
  • Rafting
  • Sailing
  • Shopping
  • Snorkelling
  • Surfing/bodyboarding
  • Water skiing
  • Waterslide
  • Windsurfing

Family friendly

  • Arcade/game room
  • Children's club
  • Children's pool
  • Free area shuttle
  • Free supervised activities for children
  • Free water park access
  • In-room babysitting
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business centre
  • Computer station
  • Conference centre (1,679 square foot of space)
  • Meeting room

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 5 treatment rooms
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Detox wraps
  • Facials
  • Hot tub
  • In-room massages
  • Manicures/pedicures
  • Mud bath
  • Outdoor treatment areas
  • Spa open daily

Accessibility

  • No lift

More

  • 3 floors
  • Banquet hall
  • Built in 2007
  • Colonial architecture
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 43-inch TV with cable channels

Food and drink

  • Free bottled water
  • Limited room service

More

  • Air conditioning
  • Ceiling fan
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4 PM; check-in end time: midnight
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Contactless check-out

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: USD 6.00 per person, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for local cuisine breakfast: from approximately USD 36 for adults and from USD 18 for children
  • Airport shuttle fee: USD 90 per vehicle (one-way, maximum occupancy 3)
  • Airport shuttle fee per child: USD 90 (one-way)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher and a smoke detector
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard and American Express. Cash is not accepted. For guests' safety, the property includes a fire extinguisher and a smoke detector in all accommodation.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Bay Gardens
Bay Gardens Beach
Bay Gardens Beach Gros Islet
Bay Gardens Beach Resort
Bay Gardens Beach Resort Gros Islet
Bay Gardens Resort
Beach Gardens Resort
Gardens Beach
Gardens Beach Resort
Bay Gardens Beach Castries
Bay Gardens Beach Hotel Gros Islet
Bay Gardens Beach Resort St. Lucia/Gros Islet
Bay Gardens Beach Resort
Bay Gardens And Spa Gros Islet
Bay Gardens Beach Resort and Spa Hotel
Bay Gardens Beach Resort and Spa Gros Islet
Bay Gardens Beach Resort and Spa Hotel Gros Islet
Bay Gardens Beach Resort Spa (All inclusive Optional)

Frequently asked questions

What is the cancellation policy at Bay Gardens Beach Resort and Spa?

Bay Gardens Beach Resort and Spa offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Bay Gardens Beach Resort and Spa?

As of 11 Sept 2025, prices found for a 1-night stay for 2 adults at Bay Gardens Beach Resort and Spa on 18 Sept 2025 start from AU$340.94, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Bay Gardens Beach Resort and Spa?

Yep, Bay Gardens Beach Resort and Spa has a free self car park.

Are there any beaches close to Bay Gardens Beach Resort and Spa?

Yep, Bay Gardens Beach Resort and Spa is a short 3-minute walk from Reduit Beach. Fun beach activities include yoga, snorkelling and scuba diving. You can also find boat tours.

Is there a spa on site at Bay Gardens Beach Resort and Spa?

Yep, there is an onsite spa at Bay Gardens Beach Resort and Spa. It has a hot tub and a mud bath. You'll enjoy heaps of services like detox wraps, body wraps and body scrubs, as well as beachside massages.

Does Bay Gardens Beach Resort and Spa have a pool?

Bay Gardens Beach Resort and Spa has an outdoor pool and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a coldie from the bar.

Does Bay Gardens Beach Resort and Spa have a waterslide?

Yep, this property has a waterslide!

What luxury perks are available at Bay Gardens Beach Resort and Spa?

Bay Gardens Beach Resort and Spa features 2 beach bars, a full-service spa and an outdoor pool.

What makes Bay Gardens Beach Resort and Spa a romantic place to stay?

1 hot tub and couples spa treatments, as well as premium bedding and private balconies in the guestrooms, help set the scene for a romantic weekend at Bay Gardens Beach Resort and Spa.

Is Bay Gardens Beach Resort and Spa family-friendly?

You bet! With amenities such as a children's club and a children's pool, as well as childcare services in the guestrooms, it's no surprise that Bay Gardens Beach Resort and Spa is a hit with families.

Does Bay Gardens Beach Resort and Spa serve breakfast?

Yeah, local cuisine breakfast is served daily from 7 AM to 10 AM.

Is there a free airport shuttle available at Bay Gardens Beach Resort and Spa?

No, but there's an airport shuttle that runs 24 hours a day on request for a fee.

Is there a bar or restaurant at Bay Gardens Beach Resort and Spa?

Yep, they've got a lounge bar and an onsite restaurant that serves Caribbean cuisine. Pre dinner cocktails anyone?

What time are check-in & check-out at Bay Gardens Beach Resort and Spa?

Check-in begins at 4 PM. Check-out time is 11 AM.

Are pets allowed at Bay Gardens Beach Resort and Spa?

No, pets are not allowed.

Reviews

Bay Gardens Beach Resort and Spa Reviews

8.6

Excellent

9.0/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness
Rating 10 - Excellent. 496 out of 1001 reviews
Rating 8 - Good. 332 out of 1001 reviews
Rating 6 - Okay. 106 out of 1001 reviews
Rating 4 - Poor. 38 out of 1001 reviews
Rating 2 - Terrible. 29 out of 1001 reviews

Reviews

10/10 Excellent

Paul

Liked: Cleanliness
Stayed 9 nights in May 2025

10/10 Excellent

ANGELA

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The virw was outstanding and the staff were extremely friendly and helpful. I did not like having to climb the stairs, although we got assistance with the luggage but I think there is a need for an elavator.
On the beach
Touring a village
By the pool area
Stayed 7 nights in May 2025

6/10 Okay

Bente Berg

Liked: Cleanliness, staff & service
My stay was fine, the hotel is old - staff is nice and friendly, there is only one restaurant. i thought it was a bigger hotel with more options.
Stayed 2 nights in May 2025

2/10 Terrible

Leduvina

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The beach was beautiful. That was the only nice thing about Bay Gardens Resort. It was not a resort at all. Hardly anyone there yet they had no beach towels, they were being washed. Breakfast was skippy at best. Food was poor quality. Staff looked annoyed to be there. Our bathroom had a moldy bath mat. The gym was a shack with old furniture. If you’re used to nice places when you travel this isn’t it. I felt I was at a motel!
Stayed 2 nights in May 2025

10/10 Excellent

Verified traveller

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Beds were to hard for our liking, the resort food was over priced,only ate there 1time,the grounds are beautiful and staff was wonderful, they have daily and nightly themes
Stayed 8 nights in May 2025

8/10 Good

Nicolas

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Big room, in front of a nice beach! But music could be very loud
Stayed 5 nights in May 2025

10/10 Excellent

Sharon

Business traveller, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Beach, pool and inside my hotel room.
Stayed 5 nights in May 2025

10/10 Excellent

Rohan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Property was clean, and the staff were very friendly. I liked that the room had all the items needed for a short stay. Would recommend!!
Stayed 3 nights in Apr 2025

8/10 Good

melisa

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was okay. there's construction going on so that was a downer. my main issue was that I wasn't able to get an upgrade and that breakfast was not included in that astronomical price for this hotel category. At $200 USD per night most 3 star hotels offer breakfast all over the world. This was not the case and a huge negative for me especially in the Caribbean
Stayed 1 night in May 2025

10/10 Excellent

BRIAN

The Bay Gardens Beach Resort and Spa met and even exceeded all of my expectations. I would definitely like to return on my next trip to St. Lucia.
Stayed 5 nights in May 2025

10/10 Excellent

Diana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have a fabulous time. The staff was great. The food was great. The beach was great.
Stayed 5 nights in Apr 2025

6/10 Okay

Annabelle

Travelled with family
I had the VIP status but they still put us in a room with construction happening right outside. I couldn’t sit on the balcony because of the noise and we couldn’t leave the curtains open because of the lack of privacy. The resort only moved us after I made many requests and sent a message to Expedia. Once I did message Expedia, we were moved quickly. Our next room was good. The reception staff were friendly and some of the restaurant staff were nice but we felt that many of the resort workers were unhelpful and unhappy. Because of this, we all felt uncomfortable asking for anything even though we had the all inclusive package.
First room view (before they moved us)
First room - missing wall fixture
First room - missing sink plug. Pipe also backed up.
First room - gap in door when closed and locked let in mosquitoes
Stayed 4 nights in Apr 2025

6/10 Okay

Victoria Gabrielle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2025

8/10 Good

April Nialla

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
5 star for the beach very nice clear and calm water good for the kids specially the water park, the property is great walkable to restaurants and shopping mall. Service is not good, staff is not approachable and not smiling but thanks to ANVILLA (BGBR) who serves us with a smile makes us very happy with her service unlike the other ones sims not happy with their job. And shout out also to HELLENA and BIANCA from the sister hotel (BGH) serves us with a smile uswell like ANVILLA giving 3 of them a 5 star for their service. Food is okay sometimes they don’t refill the food if you came late for buffet. But still happy for the BEACH and WATERPARK highly recommend for the little ones!
Stayed 5 nights in Apr 2025

10/10 Excellent

Joycelyn D

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved rhe access to the water park. My son had a blast. The staff was kind and helpful. I enjoyed the food and drinks. The beach was clean and well maintained. I'd go back again without hesitation.
Stayed 3 nights in Apr 2025

8/10 Good

Danielle Amanda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Apr 2025

10/10 Excellent

Denise

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall The staff was very accommodating and attentive to your needs- the dining room staff- especially Candi was extraordinary. They were consistently pleasant and accommodating.
Stayed 4 nights in Apr 2025

10/10 Excellent

nathalie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic stay! We were offered a free upgrade on arrival; amazing location with the room 2 minutes walk from the beach, acces to watersport. Staff super friendly;
Stayed 4 nights in Apr 2025

6/10 Okay

FERNANDO

Travelled with family
Liked: Staff & service
Disliked: Amenities
The staff was very friendly and in particular the front desk were very nice. The property is dated. the restaurant needs to be updated and provide better food options. the hotel area seems unsafe and anyone from the public can gain access to the premises relatively easy.
Stayed 4 nights in Mar 2025

4/10 Poor

Pushpa

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
We stayed at Waters Edge Villa 1. I think the staff at the desk, Vernel from housekeeping and George James the shuttle driver were excellent in their duties, and had a great, friendly disposition. John (last name not noted), the other shuttle driver, had a perpetual, unfriendly attitude, was rude, always angry, berating, and therefore unsettling to be around. Krishnal, the manager, who had ample opportunity to fix much-discussed shortcomings at the villa, failed us miserably, as she did not fix nor communicate to us the status of the issues that we complained about on almost a daily basis. One room never had hot water for their showers during our entire stay causing another couple to have to get up early so that the couple downstairs could use their bathroom, and the dishwasher never got fixed causing us to hand wash and dry dishes, cutlery, glassware, pots and pans for 10 people after every meal. This took forever and took away a lot of the enjoyment out of the stay as it ate up a chunk of my leisure time. The oven did not work properly, as well as the lights in the dining room. At least on the second day, the dining room lights got fixed but everything else did not. Way too much money was spent to have had to deal with these major inconveniences.
Stayed 7 nights in Mar 2025

10/10 Excellent

Jj

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Short but sweet stay

Had a book for last minute cause our Airbnb wasn’t ready. They were great made the process very smooth, amazingly friendly nice resort.
Stayed 1 night in Mar 2025

10/10 Excellent

Jill

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bay Gardens Beach Resort was a nice family friendly place for vacation.
Stayed 6 nights in Mar 2025

8/10 Good

Hera

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was extremely friendly. The food was not great.
Stayed 5 nights in Mar 2025

10/10 Excellent

Ana, West New York

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I thought the staff was the best part of staying there. Everyone was extremely friendly and helpful
Stayed 4 nights in Mar 2025

4/10 Poor

Mark

Liked: Staff & service
Disliked: Property conditions & facilities

Building site!!

Our room was supposed to have a garden view but it was a view of a very noisy building site. We feel the room was miss sold to us - it was expensive, we booked it due to the location next to the beach and expected it yo be quiet!! We specifically picked this hotel and paid extra as we thought it looked very nice from your website. If you are going to sell rooms next to a building site you should be selling them at a reduced price and make that clear BEFORE the customer pays. I spend a lot of money each year with Hotels.com and this is very poor service.
Stayed 1 night in Mar 2025