Club Mahindra - accommodation in Goa Velha

When we first checked in to the hotel (rooms 333 and 334), the rooms were clearly not dusted in a while (could see visible dust on the nightstands, lamps, water bottles, rods in bathroom etc.). The sofa had large spots and were dirty. The WiFi was spotty too (general property had 30+MBps while the room had a weak ~1MBps had frequent connection drops). We immediately called the reception and let them know about the issue. We felt we booked the wrong place for our stay. The staff's reaction turned the experience for us. They listened, they remembered and helped us move to a room that was according to our expectations. There was no follow up required, everything was seamless. They showed us the cleaned room before having us move. On the next day, they followed up by asking if we had a comfortable stay and according to our liking! The hotel has otherwise clean amenities. Our kids loved the swimming pool that had multiple depths catering to all ages. The kids had a good time at the activity center as well. The breakfast (and dinner) spread was amazing! The staff, especially Rocky, was super friendly. The chef paid extra attention to my father-in-law who had special food needs and customized the menu for him. All in all a highly recommended place. I will come back.

Everything about this place from check in to check out was amazing. The check in was seamless, the staff is extremely courteous and responsive. The two onsite restaurants are wonderful. The infinity pool and bar is perfect. We also got massages at the spa and Becky and Raziya were so professional. Valencia and the hotel staff were also wonderful. Highly recommend.

I have stayed previously too at Le Meridian with friends and this time I got a chance to stay with family. The courteous staff and hospitality you get at Le Meridian is unmatched. The reception staff , pool staff and those in dining areas are prompt, warm and helpful . The breakfast buffet is grand although the non vegetarian opens have reduced and are not in display and you get them on request. That was a change. Since lot of families with children are residing at the hotel one should be ready to put up with the noise from playing toddlers and children. I didn’t t mind that for one. It is well connected and 5-7 minutes ago sell to Candolim beach. The swimming pool is clean and high point of the hotel. Will definitely stay again ….