Club Mahindra - accommodation in Panaji

Delana, the resort manager, was cordial and friendly and ensured I had an excellent, enjoyable stay. She had a great, kind attitude toward all guests. She is a great asset to the Marriott hotel. Akhil made my stay very pleasant and went out of his way to ensure all my needs were met.

A beautiful hotel, exceptionally clean. A large wedding departed the day we checked in and another checked in while we were there. They book the majority of the hotel, so it does feel a bit like normal guests are surplus. Areas sectioned off, music pounding, wedding guests returning late at night, waking us. Our Air con broke, we told front desk, three hours later nobody had come, had to call again and someone was sent. Keys to our room stopped working so we were stuck in the hallway, again three calls and 40 mins for someone to bring new keys ( we were just out of the pool, so didn’t want to go to reception) My husband used the spa, which he said was perfect, but again, no one to help/assist on where to go once he checked in. Everything just felt a little like a battle, hiccups happen but it’s how they are resolved that leaves an impression.

We had a wonderful stay at the Taj Horizon. Initially I thought I should have gone further South but once we got yo the Hotel it is a perfect location. The staff was incredible and there was always someone wanting to know how the stay was going and if they could assist with anything to make the stay even more comfortable. It was so nice of the hotel to also provide packed hot breakfast for three of us for our early morning departure. I’ve lived in USA 40+ years and stayed at many nice hotels but nothing compares to the hospitality and service you get in India. Hat’s off to all the staff at mostly all Hotels. The breakfast teams were great and so was the dinner buffet and staff. Thank you for the wonderful stay and hope to come again to Goa and stay once more in the Sea face rooms!