Marriott Hotels & Resorts - accommodation in Benaulim

I stayed at the Azaya Beach Resort and originally booked a 7-night stay. However, due to the extremely poor condition of the hotel and multiple safety concerns, I checked out the following day and booked another hotel instead. Upon check-in, the shower in my room was not working. I informed the staff and asked them to fix it while I went out for dinner. When I returned, nothing had been repaired, and worse, my room had been left unlocked with three laptops, my passport, and other valuables inside. This was completely unacceptable and highly unsafe. The room itself was in very poor condition. There were stains on the bedding and bathrobes, the slippers provided were far too small, and the bathroom doors had no “push” or “pull” signage. Initially, I thought the shower door was broken because it barely opened when pulled. When I asked staff for assistance, they told me that was simply how far it opened. Only later did I discover it needed to be pushed instead. There was also no rubbish bin in the room. Housekeeping standards were extremely poor. The curtains were blackened at the bottom, no one replenished amenities the next day, and the tea, coffee, and cups were never replaced. The lighting and switches throughout the room were confusing and poorly designed. The mirrors were peeling away at the edges, several floor tiles were cracked, there was no desk to work from, and the television screen had a visible shadow defect.The food quality was also terrible. It won't let me type

Staff and front desk were very hospitable. Shomit and Sruti provided us with great tourist spots to visit. The restaurant staff and Amel checked in on your needs and provided great service and care. The picnic by the pool was a lovely treat and a great way to enjoy the weather and pool amenities. Benalium beach is a 100m walk with various food options.

Think most guests only stay for a couple of nights hence cope. We were there for 10 nights and had issues that had to be resolved after escalating to management. Pool with only 2 sun beds !!! No space to hang wet swim wear !!! Lights in the bathrooms that work on movement, hence turn in bed and they switch on, stand too long in the bath and they switch off. Stewards like Shankar help keep my sanity.