Greene King - accommodation in Gloucester

I recently stayed at Hotel Indigo Gloucester and was genuinely impressed. The hotel is spotlessly clean, beautifully modern, and thoughtfully equipped (they even provide brollies, which was such a nice touch). The reception staff were super friendly, and our waitress at dinner was lovely, making the evening feel relaxed and welcoming. Dinner itself was enjoyable, and the overall atmosphere of the hotel felt fresh and comfortable. There were a couple of service issues worth mentioning. Breakfast was quite slow — I waited 30 minutes just for a cup of tea, and the team didn’t seem fully in sync. At one point I overheard a manager speaking sharply and dressing down an employee, which felt uncomfortable as a guest, (more so for him I’me sire). Later that evening, drinks in the restaurant took over 40 minutes to arrive, which was surprising given how good the dinner service itself was. Overall, though, this is a clean, modern, and stylish hotel with excellent staff in most areas, and I would stay again, especially if the restaurant becomes more coordinated.

I found the customer service prior to arrivss

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