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SureStay Plus Hotel by Best Western Gatlinburg

Property class: 2.5

Photo gallery for SureStay Plus Hotel by Best Western Gatlinburg

A hotel room with two beds, a TV, a desk, and a stone fireplace.
A hotel room with a large bed, a sofa, a TV, and a dining area with a table and chairs.
A modern kitchen with wooden cabinets, a granite countertop, and stainless steel appliances including a coffee maker, microwave, and toaster.
A living room with a fireplace, a television, a blue sofa, a glass coffee table, and a large window with sheer curtains.
A multi-story hotel with a stone facade, a glass-walled lobby, and a river running alongside.

Reviews

8.2 out of 10
Very good

Popular amenities

  • Pool
  • Parking included
  • Air-conditioning
  • Business services
The current price is AU$103
includes taxes & fees
7 Dec - 8 Dec

Explore the area

View map
218 Ski Mountain Road, Gatlinburg, TN, 37738
  • Place, Great Smoky Mountains National Park
    ‪3 min walk‬
  • Place, Gatlinburg SkyPark
    ‪14 min walk‬
  • Place, Gatlinburg Space Needle
    ‪15 min walk‬
  • Airport, Knoxville, TN (TYS-McGhee Tyson)
    ‪67 min drive‬

Room options

View all photos for Standard Room, 2 Queen Beds, Balcony, River View

A hotel room with two beds, a desk, a chair, a mirror, and a wardrobe.

Standard Room, 2 Queen Beds, Balcony, River View

8.4 out of 10
Very good
(129 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free wired internet

View all photos for Suite, 2 Queen Beds, Balcony, River View (with Sofabed)

A modern hotel room with a sofa, two beds, a desk, and a television.

Suite, 2 Queen Beds, Balcony, River View (with Sofabed)

7.6 out of 10
Good
(61 reviews)
  • 1 bedroom
  • Sleeps 6
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Accessible, Balcony

A hotel room with a bed, a chair, a nightstand, a lamp, and a picture on the wall.

Standard Room, 1 King Bed, Accessible, Balcony

8.0 out of 10
Very good
(8 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Accessible, Balcony (with Sofabed)

A hotel room with a bed, a sofa, a desk, and a TV.

Suite, 1 King Bed, Accessible, Balcony (with Sofabed)

8.4 out of 10
Very good
(10 reviews)
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Balcony, River View

A hotel room with a bed, a chair, a nightstand, a lamp, and a picture on the wall.

Standard Room, 1 King Bed, Balcony, River View

7.2 out of 10
Good
(5 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free wired internet

View all photos for Suite, 1 King Bed, Balcony, River View (with Sofabed)

A hotel room with a large bed, a desk, and a chair. There is a window with curtains, and a balcony is visible through the window.

Suite, 1 King Bed, Balcony, River View (with Sofabed)

8.8 out of 10
Excellent
(58 reviews)
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

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  • Pool
  • Breakfast included
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About the area

Gatlinburg

At SureStay Plus Hotel by Best Western Gatlinburg you'll be within just a 15-minute stroll of Gatlinburg Space Needle and Gatlinburg SkyPark. Highlights at this hotel include in-room free WiFi, balconies and LED TVs. .Enjoy the seasonal outdoor swimming pool and pool loungers. Added amenities include free Wi-Fi in public areas and coffee/tea in a common area. Free buffet breakfast is available on weekdays between 6:30 AM and 9:30 AM and on weekends between 7:00 AM and 10:00 AM. There's also the convenience of free self parking. .With a stay at this Downtown Gatlinburg hotel, you'll be 1.6 km (1 mi) from Ripley's Aquarium of the Smokies and 4.4 km (2.8 mi) from Ober Mountain.

What's nearby

  • Great Smoky Mountains National Park - 3 min walk - 0.3 km
  • Ober Gatlinburg Aerial Tramway - 6 min walk - 0.6 km
  • Gatlinburg SkyPark - 14 min walk - 1.2 km
  • Gatlinburg Convention Center - 14 min walk - 1.2 km
  • Gatlinburg Space Needle - 15 min walk - 1.3 km

Getting around

  • Alcoa - Knoxville Airport (TYS) - 68 min drive

Restaurants

  • ‪Ole Smoky Distillery - ‬11 min walk
  • ‪Sugarlands Distilling Co. - ‬11 min walk
  • ‪Loco Burro Fresh Mex Cantina - ‬13 min walk
  • ‪Puckers Sports Bar - ‬12 min walk
  • ‪Mellow Mushroom - ‬10 min walk

About this property

SureStay Plus Hotel by Best Western Gatlinburg

WiFi is free in public spaces. There's an onsite business centre. Free breakfast is served daily. A seasonal outdoor pool, a vending machine, and coffee/tea in common area are also featured at the business-friendly SureStay Plus Hotel by Best Western Gatlinburg. Limited free parking is available on a first-come, first-served basis.

Smoking is allowed in designated areas at this Gatlinburg hotel.

  • 52 guestrooms or units
  • 7 levels
  • Buffet breakfast (free)
  • Poolside lounge chairs
  • Business facilities
  • Coffee in lobby
  • Front desk (24 hours)
  • Television in lobby
  • Lift
  • Smoking in designated areas
SureStay Plus Hotel by Best Western Gatlinburg offers 52 air-conditioned accommodations, which are accessible via exterior corridors, and features coffee/tea makers and a hairdryer. Rooms open to balconies. 44-inch LED televisions come with cable channels. Bathrooms include a combined bath/shower unit.

This Gatlinburg hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as telephones; free local calls are provided (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is offered on request and change of bedsheets can be requested.

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Quality Inn Creekside - Downtown Gatlinburg
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  • Pool
  • Breakfast included
  • Pet-friendly
  • Free Wi-Fi
3.2 out of 5, 1,361 reviews
The price is AU$96
includes taxes & fees
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • Free buffet breakfast available 6:30 AM to 9:30 AM on weekdays and 7:00 AM to 10:00 AM on weekends
  • Coffee and tea in common areas

Things to do

  • Seasonal outdoor pool
  • TV in common areas

Family friendly

  • In-room microwave
  • Mini-fridge
  • Seasonal outdoor pool

Conveniences

  • 24-hour front desk
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Housekeeping on request

Business services

  • Business centre

Outdoors

  • In a national park
  • In the mountains
  • On a river
  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Lever door handles
  • Lift
  • Pool hoist on site
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk

More

  • 7 floors
  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 44-inch LED TV with cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Mini-fridge

More

  • Access via exterior corridors
  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free local calls
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in time starts at 3 PM
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Cots (infant beds) are not available.

Payment types

  • Diners Club
  • Discover
  • JCB International
  • Mastercard
  • Visa

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard, Discover, Diners Club and JCB International. Cash is not accepted. This property reserves the right to pre-authorise the guest's credit card prior to arrival. For guests' safety, the property includes a fire extinguisher in all accommodation. This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western) guidelines.

We should mention

  • The seasonal pool will open in May and close in September.
  • Pool access available from 8:00 AM to 10:00 PM
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Family America Gatlinburg
Family Inns
Family Inns America Gatlinburg
Travelodge Inn Gatlinburg River
Travelodge Inn River
Travelodge Gatlinburg River
Travelodge River
SureStay Plus Hotel Best Western Gatlinburg
SureStay Plus Best Western Gatlinburg
Surestay Plus By Gatlinburg
SureStay Plus Hotel by Best Western Gatlinburg Hotel
SureStay Plus Hotel by Best Western Gatlinburg Gatlinburg
SureStay Plus Hotel by Best Western Gatlinburg Hotel Gatlinburg

Frequently asked questions

Is parking available at SureStay Plus Hotel by Best Western Gatlinburg?

Yep, SureStay Plus Hotel by Best Western Gatlinburg has a free self car park. Onsite parking is limited.

How much does it cost to stay at SureStay Plus Hotel by Best Western Gatlinburg?

As of 10 Nov 2026, prices found for a 1-night stay for 2 adults at SureStay Plus Hotel by Best Western Gatlinburg on 7 Dec 2026 start from AU$103, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does SureStay Plus Hotel by Best Western Gatlinburg have a pool?

SureStay Plus Hotel by Best Western Gatlinburg has a seasonal outdoor pool. Grab your bathers and lounge poolside while enjoying on a lounger. The pool is open 8:00 AM to 10:00 PM (Seasonal outdoor pool open from May to September).

Does SureStay Plus Hotel by Best Western Gatlinburg serve breakfast?

Yeah, guests highly rate the free buffet breakfast here! Served weekdays from 6:30 AM to 9:30 AM and weekends between 7:00 AM and 10:00 AM, this is the perfect spot to fuel up for a day full of adventure.

Is there a free airport shuttle available at SureStay Plus Hotel by Best Western Gatlinburg?

No, SureStay Plus Hotel by Best Western Gatlinburg does not offer an airport shuttle service.

What time are check-in & check-out at SureStay Plus Hotel by Best Western Gatlinburg?

Check-in begins at 3 PM. Check-out time is 11 AM.

Are pets allowed at SureStay Plus Hotel by Best Western Gatlinburg?

No, pets are not allowed.

SureStay Plus Hotel by Best Western Gatlinburg Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 640 out of 1296 reviews
Rating 8 - Good. 315 out of 1296 reviews
Rating 6 - Okay. 174 out of 1296 reviews
Rating 4 - Poor. 81 out of 1296 reviews
Rating 2 - Terrible. 86 out of 1296 reviews

8.0/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay. Really nice room for the value. Will stay again in the future
Stayed 1 night in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay
Stayed 2 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location and great view to the river.
Stayed 5 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean and staff was friendly.
Stayed 2 nights in Jul 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Walkable to the main highway, view with river was awesome, breakfast was good! Free parking was a perk!
Stayed 1 night in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good property, does what it offers.
Stayed 2 nights in Aug 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
friendly staff, clean room, pretty view from balcony
Stayed 1 night in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room, great staff, ok breakfast, close to everything fun.
Stayed 4 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice hotel overall, our 3rd time staying here. rooms are huge, location is good away from the main crowd.
Stayed 2 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were very friendly and helpful. Breakfast was great!
Stayed 2 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have stayed here many times love the spacious rooms and private balcony off the river. Easy access downtown. My kids love the pancake machine
Stayed 4 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location near the tourist section of Gatlinburg. Easy walk to shopping and restaurants. Room was clean and parking was easy. Right at the entrance to the Smoky Mountains.
Stayed 1 night in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. We enjoyed the sound of the river and views. Walking distance to some great restaurants! Clean room and awesome bed. Also enjoyed the walk in showers with grab bars.
Stayed 3 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Staff & service
Love the big room at this hotel and the customer service.
Stayed 2 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super good a/c, very nice bathroom and great location..
Stayed 3 nights in Jun 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service
Have stayed multiple times when traveling through Gatlinburg. It’s easy to downtown area and also super accessible to the Smoky Mountains. I have seen bears every time I stayed in the creek by the hotel.
Stayed 3 nights in Jun 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay, good price and convenient location.
Stayed 4 nights in May 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the river next to the room
Stayed 1 night in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All great
Stayed 3 nights in Aug 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
Great place, great location rooms with a view and helpful staff.
Stayed 1 night in Apr 2026
Verified review

6/10 Okay

Liked: Amenities
Disliked: Staff & service
This hotel offers a pleasant stay with its scenic riverfront location, spacious rooms, and great ambience. However, service fell short with unhelpful staff, an unaccommodating late check-out policy, a clogged bathroom drain, and a minor oversight with room amenities upon arrival that impacted the overall experience.
Stayed 1 night in Aug 2026
Verified review

8/10 Good

Liked: Staff & service
large room and river nearby
Stayed 1 night in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was good Staff was helpful
Stayed 1 night in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved this location. It was walking distance to shops and restaurants and just outside the national park. The hotel seemed newly renovated. The rooms were nice and we loved the big clean shower. The balcony overlooking the river was very nice. Staff were friendly and helpful. The towels were too small.
Stayed 2 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent value and very friendly staff.
Stayed 1 night in May 2026

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