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Comfort Suites Gatlinburg Downtown-Convention Center

2.5 star property

Photo gallery for Comfort Suites Gatlinburg Downtown-Convention Center

Lobby
Property amenity
Free daily buffet breakfast
Exterior
Reception

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Parking included
  • Free Wi-Fi
  • Business services
The current price is AU$167
includes taxes & fees
26 Apr - 27 Apr

Explore the area

View map
321 Reagan Drive, Gatlinburg, TN, 37738
  • Place, Gatlinburg Convention Center
    ‪3 min walk‬
  • Place, Gatlinburg SkyPark
    ‪6 min walk‬
  • Place, Ripley's Aquarium of the Smokies
    ‪9 min walk‬
  • Airport, Knoxville, TN (TYS-McGhee Tyson)
    ‪67 min drive‬

Room options

View all photos for Suite (Double Queen, Handicapped)

Suite (Double Queen, Handicapped)

Suite (Double Queen, Handicapped)

10.0 out of 10
Exceptional
(2 reviews)
  • 46 sq m
  • 2 bedrooms
  • Sleeps 5
  • 2 Queen Beds and 1 Single Sofa Bed

View all photos for Suite (One Bed King, Handicapped Impaired)

Suite (One Bed King, Handicapped Impaired)

Suite (One Bed King, Handicapped Impaired)

8.0 out of 10
Very good
(2 reviews)
  • 46 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Single Sofa Bed

View all photos for Suite (Wide King, Handicapped, HEARING)

Suite (Wide King, Handicapped, HEARING)

Suite (Wide King, Handicapped, HEARING)

7.0 out of 10
Good
(2 reviews)
  • 93 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Single Sofa Bed

View all photos for Suite, 1 King Bed (Handicapped Impaired)

Suite, 1 King Bed (Handicapped Impaired)

Suite, 1 King Bed (Handicapped Impaired)

9.6 out of 10
Exceptional
(4 reviews)
  • 46 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Suite (Double Queen, Handicapped Impaired)

Suite (Double Queen, Handicapped Impaired)

Suite (Double Queen, Handicapped Impaired)

9.0 out of 10
Wonderful
(11 reviews)
  • 46 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite (Double Queen)

Premium bedding, down duvets, pillow-top beds, desk

Suite (Double Queen)

9.6 out of 10
Exceptional
(165 reviews)
  • 46 sq m
  • 1 bedroom
  • Sleeps 5
  • 2 Queen Beds and 1 Single Sofa Bed

View all photos for Suite, 1 King Bed (Handicapped)

Premium bedding, down duvets, pillow-top beds, desk

Suite, 1 King Bed (Handicapped)

10.0 out of 10
Exceptional
(3 reviews)
  • 46 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Suite (Wide King, Handicapped, HEARING)

Premium bedding, down duvets, pillow-top beds, desk

Suite (Wide King, Handicapped, HEARING)

9.4 out of 10
Exceptional
(3 reviews)
  • 93 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Suite (One Bed King, Handicapped, HEARING)

Suite (One Bed King, Handicapped, HEARING)

Suite (One Bed King, Handicapped, HEARING)

10.0 out of 10
Exceptional
(1 review)
  • 46 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Single Sofa Bed

View all photos for Suite, 1 King Bed

Suite, 1 King Bed

Suite, 1 King Bed

9.4 out of 10
Exceptional
(43 reviews)
  • 46 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Suite (Wide King, HEARING)

Suite (Wide King, HEARING)

Suite (Wide King, HEARING)

8.8 out of 10
Excellent
(3 reviews)
  • 93 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Suite (One Bed King)

Suite (One Bed King)

Suite (One Bed King)

10.0 out of 10
Exceptional
(1 review)
  • 46 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Single Sofa Bed

About the area

Gatlinburg

Comfort Suites Gatlinburg Downtown-Convention Center puts you in the heart of Gatlinburg, within just a 10-minute stroll of popular attractions like Gatlinburg Convention Center and Gatlinburg SkyPark. Highlights at this hotel include free buffet breakfast, an indoor swimming pool and free self-parking. .This business-friendly hotel offers free WiFi in public areas, a 24-hour front desk and a computer station. Added amenities include a snack bar/deli, coffee/tea in a common area and laundry facilities. Each morning free breakfast is served. .Attractions within a 15-minute walk of this Gatlinburg hotel include Ripley's Aquarium of the Smokies and Great Smoky Mountains National Park.

What's nearby

  • Gatlinburg Convention Center - 3 min walk - 0.3 km
  • Gatlinburg Space Needle - 5 min walk - 0.4 km
  • Gatlinburg SkyPark - 6 min walk - 0.6 km
  • Anakeesta - 9 min walk - 0.8 km
  • Ripley's Aquarium of the Smokies - 9 min walk - 0.8 km

Getting around

  • Alcoa - Knoxville Airport (TYS) - 75 min drive

Restaurants

  • ‪Ole Smoky Distillery - ‬7 min walk
  • ‪Sugarlands Distilling Co. - ‬7 min walk
  • ‪Puckers Sports Bar - ‬7 min walk
  • ‪Loco Burro Fresh Mex Cantina - ‬8 min walk
  • ‪Smith & Son Corner Kitchen - ‬6 min walk

About this property

Comfort Suites Gatlinburg Downtown-Convention Center

There's a snack bar/deli on site. Free breakfast is available daily. A computer station is on site, and both WiFi and wired Internet are free in public spaces. An indoor pool, a vending machine, and ski storage are also featured at the business-friendly Comfort Suites Gatlinburg Downtown-Convention Center. Free self parking is available.

This Gatlinburg hotel is smoke free.

  • 89 guestrooms or units
  • 5 levels
  • Built in 2024
  • Buffet breakfast (free)
  • Deli
  • Ski equipment storage
  • Charging station for electric cars
  • Coffee in lobby
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Computer for guest use
  • Fireplace in lobby
  • Television in lobby
  • Lift
  • No smoking on site
  • Water dispenser
Comfort Suites Gatlinburg Downtown-Convention Center offers 89 air-conditioned accommodations with complimentary bottles of water and coffee/tea makers. This accommodation offers separate sitting areas. Pillowtop beds feature down duvets and premium bedding. 50-inch flat-screen televisions come with cable channels. Bathrooms include a combined bath/shower unit.

This Gatlinburg hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks, desk chairs and telephones. Additionally, rooms include an iron/ironing board and blackout curtains. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a weekly basis.

Similar properties

Indoor pool, outdoor pool
The Wander Hotel, a Ramada by Wyndham
Downtown Gatlinburg
  • Pool
  • Breakfast included
  • Pet-friendly
  • Parking included
3.9 out of 5, Good, 1,151 reviews
The price is AU$125
includes taxes & fees
5 Apr - 6 Apr
The Wander Hotel, a Ramada by Wyndham

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Electric car charging station on site
  • Free covered self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:00 AM
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • Indoor pool
  • Ski storage
  • TV in common areas

Family friendly

  • In-room cot
  • In-room microwave
  • Indoor pool
  • Laundry facilities
  • Mini-fridge
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Vending machine
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (weekly)

Business services

  • Computer station

Outdoors

  • In the mountains
  • Outdoor furniture

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 4 accessible parking spaces
  • Assistive listening devices
  • Assistive listening devices in meeting rooms
  • Braille/raised signage
  • Front entrance ramp
  • Lift (152 centimetre wide door)
  • Pool hoist on site
  • Smooth flooring in public areas
  • Smooth flooring in room
  • Thin carpet in public areas
  • Thin carpet in room
  • Tile flooring in public areas
  • Valet for wheelchair-equipped vehicles
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (76 centimetre high)
  • Wheelchair-accessible van parking

More

  • 5 floors
  • Banquet hall
  • Built in 2024
  • Fireplace in lobby
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free cot
  • Pillowtop mattress
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 50-inch flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Microwave
  • Mini-fridge

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Separate sitting area
  • Window screens

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: 7:00 AM
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 25.0 per night.
  • Free cots (infant beds)!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Rollaway bed fee: USD 25.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Discover and debit cards. Cash is not accepted. This property reserves the right to pre-authorise the guest's credit card prior to arrival. For guests' safety, the property includes a fire extinguisher in all accommodation.

We should mention

  • Pool access available from 10:00 AM to 10:00 PM
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Comfort Suites
Comfort Suites Gatlinburg Downtown Convention Center
Comfort Suites Gatlinburg Downtown-Convention Center Hotel
Comfort Suites Gatlinburg Downtown-Convention Center Gatlinburg

Frequently asked questions

What is the cancellation policy at Comfort Suites Gatlinburg Downtown-Convention Center?

Comfort Suites Gatlinburg Downtown-Convention Center offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Comfort Suites Gatlinburg Downtown-Convention Center?

As of 3 Apr 2026, prices found for a 1-night stay for 2 adults at Comfort Suites Gatlinburg Downtown-Convention Center on 26 Apr 2026 start from AU$167, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Comfort Suites Gatlinburg Downtown-Convention Center?

Yep, Comfort Suites Gatlinburg Downtown-Convention Center has a free self car park.

Does Comfort Suites Gatlinburg Downtown-Convention Center have a pool?

Comfort Suites Gatlinburg Downtown-Convention Center has an indoor pool. The pool is open 10:00 AM to 10:00 PM.

Is Comfort Suites Gatlinburg Downtown-Convention Center family-friendly?

You bet! With amenities such as laundry facilities and a deli, as well as free infant beds in the guestrooms, it's no surprise that Comfort Suites Gatlinburg Downtown-Convention Center is a hit with families.

Does Comfort Suites Gatlinburg Downtown-Convention Center serve breakfast?

Yep, complimentary buffet brekkie is served daily from 7:00 AM to 10:00 AM.

Is there a free airport shuttle available at Comfort Suites Gatlinburg Downtown-Convention Center?

No, Comfort Suites Gatlinburg Downtown-Convention Center does not offer an airport shuttle service.

What time are check-in & check-out at Comfort Suites Gatlinburg Downtown-Convention Center?

Check-in begins at 4:00 PM. Check-out time is 11:00 AM.

Are pets allowed at Comfort Suites Gatlinburg Downtown-Convention Center?

No, only service animals are allowed.

Comfort Suites Gatlinburg Downtown-Convention Center Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 874 out of 1230 reviews
Rating 8 - Good. 253 out of 1230 reviews
Rating 6 - Okay. 64 out of 1230 reviews
Rating 4 - Poor. 16 out of 1230 reviews
Rating 2 - Terrible. 23 out of 1230 reviews

9.6/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

Reviews

10/10 Excellent

Carlos

Liked: Cleanliness, amenities, property conditions & facilities
Yes
Stayed 3 nights in Dec 2025

10/10 Excellent

TIFFANY

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Room was clean and fresh! Staff was friendly, lobby was clean and breakfast had great options.
Stayed 4 nights in Dec 2025

10/10 Excellent

Vladimir

Liked: Cleanliness, amenities, property conditions & facilities
Todo muy bien
Stayed 3 nights in Dec 2025

6/10 Okay

Hugo, plantation

Travelled with family
Liked: Cleanliness, property conditions & facilities
Excelent rooms, bed and bath. Noose from the other rooms. The breakfast basic
Stayed 3 nights in Dec 2025

10/10 Excellent

Roger

Stayed 3 nights in Dec 2025

4/10 Poor

ricardo

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There are no staff, common areas are dirty, breakfast is a mess and dirty, and room cleaning is poor.
Stayed 5 nights in Dec 2025

10/10 Excellent

Vanessa

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This stay was the most relaxing experience, thanks to the exceptionally friendly and professional staff members who attended to every need with warmth and efficiency. The breakfast dining area was spacious and inviting, offering a wide variety of delicious options, including fresh fruits, pastries, and made-to-order omelets. Overall, this stay was the best we've had, and my family and I are already looking forward to returning next year.
Stayed 5 nights in Dec 2025

10/10 Excellent

sherri

Liked: Cleanliness, staff & service, amenities
The room was quiet. We were right beside the elevators and never heard others. Room was spacious and clean
Stayed 2 nights in Dec 2025

10/10 Excellent

Yomaris

Travelled with family, Travelled with family and small children, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Great hotel to stay with the family. The room we got was so spacious for a family of 5, my kids loved the underground pool. The hotel looked amazing and a was a short walk to the main strip. We will definitely come back
Stayed 3 nights in Dec 2025

10/10 Excellent

Argenida

Stayed 3 nights in Dec 2025

10/10 Excellent

Mikal

Stayed 3 nights in Dec 2025

6/10 Okay

ricardo

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Limited or nonexistent staff. Poor cleaning. Breakfast was a mess.
Stayed 1 night in Dec 2025

10/10 Excellent

Jason

Stayed 1 night in Dec 2025

10/10 Excellent

ENMA

Liked: Cleanliness, amenities, property conditions & facilities
Clean rooms , good breakfast, ni e people , closer to glatimburg downtown, parks
Stayed 3 nights in Dec 2025

6/10 Okay

Jamie

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
I’m on the fence about this review. While I have nothing but positive things to say about the hotel itself, the ownership and reservation system is complete opposite. The positive. Hotel, great. Room, perfect. Bed, so comfortable. Location, awesome. Breakfast, wonderful. I really have nothing negative to report. Would I stay here again, no. That’s what sucks. I made a reservation through Expedia, arriving on Monday December 15th and checking out Friday the 19th. My husband became quite ill with a cold and we decided early on the 17th, we should probably check out a day early and head home. We notified the front desk on the 17th that we would be checking out a day early. Thursday morning, we were packed up and checked out well before the check out time. At checkout, we explained again that we were leaving a day early and would like to have the additional night refunded. The gentleman at the desk said that would be up to Expedia to refund our money. That’s a little confusing to me because my card was charged for the full amount. So we contacted Expedia, who told us it’s the hotels place to refund the money due to us checking out early. Expedia attempted to contact the hotel several times to resolve this matter, and let us know they were unsuccessful in reaching a resolve with the hotel for the refund. Not a great way to expect return customers. Especially during the holidays when people could use that extra money.
Stayed 4 nights in Dec 2025

10/10 Excellent

Angel

Stayed 2 nights in Dec 2025

6/10 Okay

Lydia

Travelled with family
Liked: Cleanliness
The room was decent. The breakfast area was very small so after 3 or more are in there it’s crowded. Very few options. Parking was ok but the spaces are very narrow.
Stayed 3 nights in Dec 2025

10/10 Excellent

Sheryl

Yes
Stayed 1 night in Dec 2025

8/10 Good

belinda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Breakfast was great and gd location will definitely be back
Stayed 2 nights in Dec 2025

10/10 Excellent

Trinity

Stayed 2 nights in Dec 2025

10/10 Excellent

Cristian Loaiza

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Clean rooms, good customer services and good breakfast
Stayed 1 night in Dec 2025

8/10 Good

Erin

Liked: Cleanliness, property conditions & facilities
The room was nice and clean, staff was friendly. The breakfast was terrible.
Stayed 2 nights in Dec 2025

10/10 Excellent

Lindsay

Stayed 2 nights in Dec 2025

8/10 Good

Erin, Smyrna

Travelled with family and small children, Business traveller
Liked: Cleanliness, amenities
Room and property was clean. Breakfast was refilled and plenty for everyone. Front desk was super friendly. Parking is secure. Easy walking distance to main road in Gatlinburg.
Stayed 2 nights in Dec 2025

8/10 Good

Deborah

Liked: Staff & service, amenities
Room was spacious and updated. Shower was not as clean as it could be.
Stayed 1 night in Dec 2025