Gatineau Hotels with Hot Tub in Room

First of all, check-in starts at 4:00 p.m., and at that exact time there was only one person at the front desk, which made the process extremely long. Once we got access to our room, we noticed that the air conditioning was not working. Because there was only one employee at the front desk and a constant line of guests waiting, we had to wait until the evening to speak with someone in charge. We were then informed that the air conditioning had been broken for the entire weekend and were only offered a fan instead. It was 27°C, and we slept very poorly. The mattresses were also uncomfortable and sagged in the middle. In addition, the sheets and blankets had stains on them, which was questionable even if they had been washed. In the bathroom, there were only three towels even though we were four guests, no ventilation, a moisture stain on the ceiling, and hairs left in the bathtub. At checkout, we requested compensation for the air conditioning issue. The employee told us to contact the manager and admitted that discounts had been given to other guests the previous day for the same issue. We have been trying to reach the manager for over a week with no response. We are very disappointed with this establishment.

Everything was great 👍, thx

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