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Chateau Cartier Hotel & Resort, an Ascend Collection Resort

4.5 star property
Luxury hotel with a full-service spa, steps from Kōena Spa

Photo gallery for Chateau Cartier Hotel & Resort, an Ascend Collection Resort

Body treatments, hot stone massages, deep-tissue massages
Lobby
Golf
Dining
Body treatments, hot stone massages, deep-tissue massages

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pool
  • Parking included
  • Free Wi-Fi
  • Air-conditioning
The current price is AU$169
includes taxes & fees
2 Mar - 3 Mar

Explore the area

View map
1170 Chemin d'Aylmer, Gatineau, QC, J9H7L3
  • Place, Kōena Spa
    ‪1 min walk‬
  • Place, Casino du Lac Leamy
    ‪12 min drive‬
  • Place, Parliament Hill
    ‪13 min drive‬
  • Airport, Ottawa, ON (YOW-Macdonald-Cartier Intl.)
    ‪29 min drive‬

Room options

View all photos for Standard Room, 2 Double Beds, Non Smoking

In-room safe, desk, laptop workspace, free cots/infant beds

Standard Room, 2 Double Beds, Non Smoking

8.4 out of 10
Very good
(15 reviews)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Private bathroom
Deep-soaking bath
Shower/bath combination
  • 28 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 Queen Bed with Sofa bed, Non Smoking

Standard Room, 1 Queen Bed with Sofa bed, Non Smoking

Standard Room, 1 Queen Bed with Sofa bed, Non Smoking

9.0 out of 10
Wonderful
(39 reviews)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Sofa bed
Private bathroom
Deep-soaking bath
  • 28 sq m
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking

In-room safe, desk, laptop workspace, free cots/infant beds

Standard Room, 2 Queen Beds, Non Smoking

8.4 out of 10
Very good
(37 reviews)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Private bathroom
Deep-soaking bath
Shower/bath combination
  • 28 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 King Bed with Sofa bed, Non Smoking

Suite, 1 King Bed with Sofa bed, Non Smoking

Suite, 1 King Bed with Sofa bed, Non Smoking

7.8 out of 10
Good
(37 reviews)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Separate bedroom
Sofa bed - double
Private bathroom
  • 46 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 Queen Bed with Sofa bed, Non Smoking

Suite, 1 Queen Bed with Sofa bed, Non Smoking

Suite, 1 Queen Bed with Sofa bed, Non Smoking

8.0 out of 10
Very good
(15 reviews)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Separate bedroom
Sofa bed - double
Private bathroom
  • 46 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Suite, 2 Queen Beds, Non Smoking (Upgrade)

Suite, 2 Queen Beds, Non Smoking (Upgrade)

Suite, 2 Queen Beds, Non Smoking (Upgrade)

9.4 out of 10
Exceptional
(22 reviews)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Separate bedroom
Private bathroom
Deep-soaking bath
  • 46 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

About the area

Gatineau

A luxury stay in Gatineau awaits you at Chateau Cartier Hotel & Resort, an Ascend Collection Resort. You'll be 0.4 km (0.2 mi) from Kōena Spa and 6.2 km (3.9 mi) from Rideau Canal. Highlights at this hotel include a full-service spa, a golf course and a restaurant. .A relaxing visit to Koena Spa can include deep-tissue massages and hot stone massages along with facials, body treatments and mani/pedis. The bistro, Lounge Onō, serves American cuisine. The hotel's own lounge bar is a nice place to enjoy a drink. Enjoy the 24-hour gym along with access to golf lessons and a driving range. 17997 square feet (1672 square metres) of event facilities include meeting rooms and a conference centre, and other business amenities include a 24-hour business centre. Additionally, you'll find free Wi-Fi in public areas, a coffee shop/cafe and a snack bar/deli. Full breakfast is available daily between 7:30 AM and 10:00 AM. There's also the convenience of free self parking. .Sights within a 10-minute drive of this 4.5-property class Aylmer hotel include Canadian War Museum and Ottawa Hospital Civic Campus.

What's nearby

  • Kōena Spa - 1 min walk - 0.0 km
  • Rideau Canal - 10 min drive - 6.7 km
  • Casino du Lac Leamy - 12 min drive - 7.3 km
  • Parliament Hill - 13 min drive - 7.8 km
  • University of Ottawa - 15 min drive - 8.5 km

Getting around

  • Pimisi Station - 8 min drive
  • Ottawa Station - 21 min drive
  • Ottawa International Airport (YOW) - 27 min drive

Restaurants

  • ‪McDonald's - ‬7 min drive
  • ‪Dinty Moore's - ‬3 min drive
  • ‪Maison Oddo - ‬4 min drive
  • ‪Starbucks - ‬6 min drive
  • ‪Benny&Co - ‬5 min drive

About this property

Chateau Cartier Hotel & Resort, an Ascend Collection Resort

Luxury hotel with a full-service spa, steps from Kōena Spa
Chateau Cartier Hotel & Resort, an Ascend Collection Resort offers its guests a full-service spa, a golf course, and a 24-hour fitness centre. Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. A computer station is on site, and both WiFi and wired Internet are free in public spaces.

Business amenities include a 24-hour business centre and meeting rooms. Event space at this hotel measures 17997 square feet (1672 square metres) and includes a conference centre. Spa services, a terrace, and multilingual staff are also featured at the luxury Chateau Cartier Hotel & Resort, an Ascend Collection Resort. Self parking is free.

This 4.5-star Gatineau hotel is smoke free.

  • 1 building
  • 125 guestrooms or units
  • 8 levels
  • Conference rooms
  • 17997 sq ft of conference space
  • 1672 sq. m of conference space
  • Built in 1990
  • Deli
  • Business centre (24 hours)
  • Conference centre
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Concierge
  • Wedding services available
  • Corner/local shop
  • Terrace
  • Beauty salon
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • ATM
  • Lift
  • No smoking on site
  • Bar or lounge
  • Dining venue
Chateau Cartier Hotel & Resort, an Ascend Collection Resort offers 125 accommodations with laptop-compatible safes and a safe. 42-inch LCD televisions come with pay-per-view films. Fridges and coffee/tea makers are provided. Bathrooms include a combined bath/shower unit with a deep soaking bath and complimentary toiletries.

This Gatineau hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and desk chairs; free local calls are provided (restrictions may apply). Housekeeping is provided on a daily basis.

Guests can indulge in a pampering treatment at the hotel's full-service spa, Koena Spa. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. The spa is open daily.

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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Free self parking on site
  • Free RV/bus/lorry parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily full breakfast available 7:30 AM to 10:00 AM for a fee: CAD 10 to 30 for adults and CAD 10 to 30 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Lounge Onō

Things to do

  • 18-hole golf course
  • 24-hour gym
  • Full-service spa
  • Golf
  • Golf driving range
  • Golf lessons
  • Piano

Family friendly

  • Grocery/convenience store
  • In-room cot
  • In-room refrigerator
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Wedding services

Business services

  • 24-hour business centre
  • Computer station
  • Conference centre (17,997 square foot of space)
  • Meeting rooms

Outdoors

  • Terrace

Full-service spa

  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Prenatal massages
  • Spa open daily
  • Sports massages
  • Swedish massages
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Lift
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 1 building
  • 8 floors
  • Banquet hall
  • Built in 1990
  • Fireplace in lobby
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot
  • Rollaway/extra bed (surcharge)

Bathroom

  • Deep soaking bathtub
  • Free toiletries
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 42-inch LCD TV with premium channels
  • Pay films

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free local calls
  • Laptop workspace
  • Laptop-compatible safe
  • Safe

Policies

Check-in

Check-in start time: 4 PM; check-in end time: noon
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for CAD 25.0 per night.
  • Free cots (infant beds)!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately CAD 10.00 to 30.00 for adults and CAD 10.00 to 30.00 for children
  • Rollaway bed fee: CAD 25.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, debit cards and cash.

Property Registration Number 517613, 2026-08-31

We should mention

  • Reservations are needed for golf tee times, massage services, and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Doubletree Gatineau-Ottawa
Doubletree Hilton Gatineau-Ottawa
Doubletree Hilton Hotel Gatineau-Ottawa
Hilton Gatineau-Ottawa
DoubleTree By Hilton Hotel Gatineau-Ottawa Quebec
Doubletree Hilton Gatineau-Ottawa Hotel

Frequently asked questions

What is the cancellation policy at Chateau Cartier Hotel & Resort, an Ascend Collection Resort?

Chateau Cartier Hotel & Resort, an Ascend Collection Resort offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Chateau Cartier Hotel & Resort, an Ascend Collection Resort?

As of 31 Jan 2026, prices found for a 1-night stay for 2 adults at Chateau Cartier Hotel & Resort, an Ascend Collection Resort on 2 Mar 2026 start from AU$169.14, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Chateau Cartier Hotel & Resort, an Ascend Collection Resort?

Yep, Chateau Cartier Hotel & Resort, an Ascend Collection Resort has a free self car park and free RV/bus/truck parking.

Is there a spa on site at Chateau Cartier Hotel & Resort, an Ascend Collection Resort?

Yep, Koena Spa is available for guests. You'll enjoy heaps of services like facials and body treatments, as well as Thai massages.

What makes Chateau Cartier Hotel & Resort, an Ascend Collection Resort a romantic place to stay?

A lounge bar, plus deep-soaking baths in the guestrooms, help set the scene for a romantic weekend at Chateau Cartier Hotel & Resort, an Ascend Collection Resort.

Is Chateau Cartier Hotel & Resort, an Ascend Collection Resort family-friendly?

You bet! With amenities such as a corner/local shop and laundry facilities, as well as free infant beds in the guestrooms, it's no surprise that Chateau Cartier Hotel & Resort, an Ascend Collection Resort is a hit with families.

Are there hot tubs in the rooms at Chateau Cartier Hotel & Resort, an Ascend Collection Resort?

No, but there are deep-soaking baths in the guestrooms.

Does Chateau Cartier Hotel & Resort, an Ascend Collection Resort serve breakfast?

You bet, full breakfast is offered daily between 7:30 AM and 10:00 AM.

Is there a free airport shuttle available at Chateau Cartier Hotel & Resort, an Ascend Collection Resort?

No, Chateau Cartier Hotel & Resort, an Ascend Collection Resort does not offer an airport shuttle service.

Is there a bar or restaurant at Chateau Cartier Hotel & Resort, an Ascend Collection Resort?

Yep, they've got a lounge bar and an onsite restaurant.

What time are check-in & check-out at Chateau Cartier Hotel & Resort, an Ascend Collection Resort?

Check-in begins at 4 PM. Check-out time is noon.

Are pets allowed at Chateau Cartier Hotel & Resort, an Ascend Collection Resort?

No, only service animals are allowed.

Is there a golf course on site at Chateau Cartier Hotel & Resort, an Ascend Collection Resort?

Yep, Chateau Cartier Hotel & Resort, an Ascend Collection Resort has an 18-hole golf course. A golf driving range and golf lessons are also available.

Chateau Cartier Hotel & Resort, an Ascend Collection Resort Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 667 out of 1231 reviews
Rating 8 - Good. 308 out of 1231 reviews
Rating 6 - Okay. 144 out of 1231 reviews
Rating 4 - Poor. 57 out of 1231 reviews
Rating 2 - Terrible. 55 out of 1231 reviews

8.6/10

Cleanliness

8.6/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

Reviews

10/10 Excellent

James

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place
Stayed 1 night in Oct 2025

10/10 Excellent

Erin

Stayed 1 night in Oct 2025

10/10 Excellent

Kenneth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spa
Stayed 2 nights in Oct 2025

10/10 Excellent

steve

Stayed 1 night in Oct 2025

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2025

10/10 Excellent

Farheen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an easy check in and a very comfortable room for the price. The staff were courteous and friendly. The spa was great! I would stay here again.
Stayed 2 nights in Oct 2025

10/10 Excellent

Ritesh

Stayed 1 night in Oct 2025

6/10 Okay

Daniela

Business traveller
Liked: Cleanliness, room comfort
Disliked: Staff & service
Hotel parking lot was packed, nowhere to park ANYWHERE. I found a spot around 11pm. I went to my car the following morning, and there was damage done to the hood of my rental car. Hotel did nothing about it. They overbook, cause havoc, then wash their hands of any damages. Pathetic.
Stayed 4 nights in Oct 2025

4/10 Poor

Rachel

Stayed 2 nights in Oct 2025

10/10 Excellent

Niveen and Peter

Liked: Cleanliness, staff & service
Room was very nice and spacious! Staff was very friendly and addressed any questions or requests quickly and efficiently.
Stayed 2 nights in Oct 2025

6/10 Okay

Ines

Liked: Cleanliness, staff & service
I had to make sure to get the deposit back (CAD 100) for possible damages - which I had never to pay upfront in a hotel!!!! Checking the room I discovered that the tiles at the support of shower curtain were broken, the water in the bathroom sink didn't go down properly and the jalousie was stuck... I called the reception. 2 service people were send and I showed them the problems. I got the deposit back after I insited, but at the reception I had to listen to the comment that some women.... Please, keep that to yourself!
Stayed 1 night in Oct 2025

8/10 Good

Sherif

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is amazing. I have received a professional and courteous check-in and checkout. The staff met around is also friendly and professional. The beds and sheets were clean and spotless. The bathroom is clean as well. The only thing is the room floor and the support chairs were not clean as I expected. Maybe give the cleaning staff more time and be aware that it takes effort. I did not want to lower the rating because of all the other positive things done. All the best
Stayed 2 nights in Oct 2025

8/10 Good

Liz

Liked: Cleanliness, property conditions & facilities
Excellent meal in Ono restaurant, clean & pleasant room, Koena Spa wonderful. Staff knowledge of services and communication lacking.
Stayed 1 night in Oct 2025

10/10 Excellent

Kiana

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel with friendly and helpful staff, restaurants for dinner (Ono and Kato) were great but service was very slow for breakfast at Ono, as well as being overpriced for the options offered. Would go back to enjoy the spa and a relaxing vacation! Rooms were very clean and well maintained.
Stayed 3 nights in Oct 2025

2/10 Terrible

Shelley

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Our stay didn't quite meet expectations. Some notable issues included old and worn-out window curtains, lack of cleaning service, and an outdated bathtub that was clogged, resulting in slow drainage. Given these issues, I'd advise families with kids to explore other options.
Stayed 2 nights in Oct 2025

8/10 Good

Kyle, Dunrobin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2025

10/10 Excellent

Kim

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were very friendly and helpful, room was spacious, clean and comfortable. Felt safe and was quiet. The only complaint was the bathtub mat was peeling off and it drained very slowly. Other than that really enjoyed our stay, would definitely come back.
Stayed 2 nights in Oct 2025

10/10 Excellent

Josee

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great room
Stayed 1 night in Oct 2025

10/10 Excellent

Grant

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2025

8/10 Good

Debra

Stayed 1 night in Sep 2025

10/10 Excellent

yu fung

Liked: Cleanliness, amenities, property conditions & facilities
_
Stayed 2 nights in Oct 2025

10/10 Excellent

Meena

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
I love our room and the view was amazing. However, a mini fridge was missing and the water in the sink was slow to drain. It looks like it was clogged. Staff was great and was room clean.
Stayed 2 nights in Oct 2025

10/10 Excellent

Grant

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Stayed 1 night in Oct 2025

10/10 Excellent

Ian, Ottawa

Liked: Cleanliness
Stayed 2 nights in Oct 2025

10/10 Excellent

Tim

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room had a nice view of the spa and golf course. King bed with living room made for lots of space.
Stayed 2 nights in Oct 2025