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The San Luis Resort, Spa & Conference Center

4.0 star property
Luxury resort on the beach, with 2 outdoor pools

Photo gallery for The San Luis Resort, Spa & Conference Center

Relax by the pool surrounded by palm trees and lounge chairs.
Relax by the fire pit in our outdoor lounge, surrounded by comfortable seating and a bar area.
Relax by the ocean with a tranquil pool area offering a covered space and nearby parking.
Relax in a cozy lounge area with comfortable seating, a coffee table, and a side table with a lamp.
Welcome to The San Luis Resort, featuring a modern design with balconies and lush palm trees.

Popular amenities

  • Bar
  • Room service
  • 24/7 front desk
The current price is AU$563
includes taxes & fees
4 Aug - 5 Aug

Explore the area

Map
5222 Seawall Blvd, Galveston, TX, 77551
  • Galveston Island Convention Center
    ‪5 min walk‬
  • Galveston Island Historic Pleasure Pier
    ‪4 min drive‬
  • Moody Gardens
    ‪4 min drive‬

Room options

View all photos for Superior Room, 1 King Bed (Adults only floor)

Premium bedding, in-room safe, desk, blackout curtains

Superior Room, 1 King Bed (Adults only floor)

9.2 out of 10
Wonderful
(30 reviews)

Highlights

Balcony
Air conditioning
Connecting rooms available
Mini-fridge
Flat-screen TV
Hypo-allergenic bedding
Blackout curtains
Premium bedding
  • 33.1 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible

Premium bedding, in-room safe, desk, blackout curtains

Room, 1 King Bed, Accessible

Highlights

Balcony
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Mini-fridge
Flat-screen TV
Hypo-allergenic bedding
Blackout curtains
  • 33 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Executive Suite, 1 King Bed, Corner (Adults only floor)

Premium bedding, in-room safe, desk, blackout curtains

Executive Suite, 1 King Bed, Corner (Adults only floor)

Highlights

Balcony
Air conditioning
Connecting rooms available
Mini-fridge
Flat-screen TV
Hypo-allergenic bedding
Blackout curtains
Premium bedding
  • 37 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed

Premium bedding, in-room safe, desk, blackout curtains

Standard Room, 1 King Bed

9.2 out of 10
Wonderful
(37 reviews)

Highlights

Balcony
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Mini-fridge
Flat-screen TV
Hypo-allergenic bedding
Blackout curtains
  • 33.1 sq m
  • Partial ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 1 King Bed

Premium bedding, in-room safe, desk, blackout curtains

Standard Room, 1 King Bed

8.8 out of 10
Excellent
(15 reviews)

Highlights

Balcony
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Mini-fridge
Flat-screen TV
Hypo-allergenic bedding
Blackout curtains
  • 33.1 sq m
  • Partial ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Executive Suite, 1 King Bed, Executive Level

Balcony

Executive Suite, 1 King Bed, Executive Level

8.6 out of 10
Excellent
(8 reviews)

Highlights

Balcony
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Mini-fridge
Flat-screen TV
Hypo-allergenic bedding
Blackout curtains
  • 33 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible

Premium bedding, in-room safe, desk, blackout curtains

Room, 1 King Bed, Accessible

Highlights

Balcony
Air conditioning
Connecting rooms available
Mini-fridge
Flat-screen TV
Hypo-allergenic bedding
Blackout curtains
Premium bedding
  • 31 sq m
  • Partial ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds

Premium bedding, in-room safe, desk, blackout curtains

Standard Room, 2 Queen Beds

8.4 out of 10
Very good
(34 reviews)

Highlights

Balcony
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Mini-fridge
Flat-screen TV
Hypo-allergenic bedding
Blackout curtains
  • 40 sq m
  • Partial ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Room, 2 Queen Beds

Premium bedding, in-room safe, desk, blackout curtains

Deluxe Room, 2 Queen Beds

8.8 out of 10
Excellent
(39 reviews)

Highlights

Balcony
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Mini-fridge
Flat-screen TV
Hypo-allergenic bedding
Blackout curtains
  • 33 sq m
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Suite, 1 King Bed, Corner

Premium bedding, in-room safe, desk, blackout curtains

Standard Suite, 1 King Bed, Corner

8.8 out of 10
Excellent
(25 reviews)

Highlights

Balcony
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Mini-fridge
Flat-screen TV
Hypo-allergenic bedding
Sofa bed - single
  • 37 sq m
  • Partial ocean view
  • Sleeps 4
  • 1 King Bed

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About the area

Galveston

A luxury stay in Galveston awaits you at The San Luis Resort, Spa & Conference Center. You'll be within steps of Fort Crockett and within a short 5-minute stroll of Galveston Island Convention Center. Highlights at this beachfront resort include 3 restaurants, 2 outdoor swimming pools and a full-service spa. .A day of pampering can include massages, aromatherapy and hydrotherapy along with access to the sauna and hot tub. The restaurant, Grotto, serves Italian cuisine. The resort's own lounge bar and poolside bar are nice places to enjoy a drink. Spend the day at the beach and enjoy the 4 outdoor tennis courts, gym and sauna. 39999 square feet (3716 square metres) of event facilities include meeting rooms and a conference centre, and other business amenities include a 24-hour business centre. Additionally, you'll find free Wi-Fi in public areas, a coffee shop/cafe and a snack bar/deli. Cooked-to-order breakfast is available daily between 6 AM and 10 AM. There's also the convenience of valet parking. .Places within a 15-minute walk of this 4-property class Midtown resort include 61st Street Fishing Pier and NOAA Fisheries Galveston Laboratory.
View more Resorts in GalvestonOpens in a new window

What's nearby

  • Galveston Island Convention Center - 5 min walk - 0.5 km
  • Galveston Island Historic Pleasure Pier - 4 min drive - 4.5 km
  • Moody Gardens - 4 min drive - 3.3 km
  • Galveston Schlitterbahn Waterpark - 5 min drive - 4.1 km
  • Port of Galveston Cruise Terminal - 6 min drive - 5.9 km

Getting around

  • Houston William Hobby Airport (HOU) - 46 min drive

Restaurants

  • ‪McDonald's - ‬11 min walk
  • ‪Whataburger - ‬2 min drive
  • ‪Starbucks - ‬17 min walk
  • ‪Rainforest Cafe - ‬3 min walk
  • ‪Sonic Drive-In - ‬17 min walk

About this property

The San Luis Resort, Spa & Conference Center

Luxury resort on the beach, with 2 outdoor pools
The San Luis Resort, Spa & Conference Center offers its guests a full-service spa, 2 outdoor swimming pools, outdoor tennis courts, and a sauna. There are 3 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Public spaces have free WiFi.

A 24-hour business centre and meeting rooms are available. Event space at this resort measures 39999 square feet (3716 square metres) and includes a conference centre. A fitness centre, spa services, and a terrace are also featured at the luxury The San Luis Resort, Spa & Conference Center. For a fee, parking is available.

This 4-star Galveston resort is smoke free.

  • 248 guestrooms or units
  • 16 levels
  • 2 buildings
  • 3 dining venues
  • Conference rooms
  • 39999 sq ft of conference space
  • 3716 sq. m of conference space
  • Deli
  • Cabanas by the pool (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Charging station for electric cars
  • Business centre (24 hours)
  • Conference centre
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Television in lobby
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • No smoking on site
  • Bar or lounge
  • Coffee shop
  • Bar by the pool
  • Swim-up bar
The San Luis Resort, Spa & Conference Center offers 248 accommodations with iPod docking stations and DVD players. Rooms open to balconies. Beds feature premium bedding. 42-inch flat-screen televisions come with premium cable channels and pay-per-view films. Bathrooms include a combined bath/shower unit, bathrobes, complimentary toiletries and hairdryers.

This Galveston resort provides complimentary wireless Internet access, with a speed of 50+ Mbps. Business-friendly amenities include desks and safes, as well as telephones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottles of water and coffee/tea makers. In-room massages and hypo-allergenic bedding can be requested. Housekeeping is provided on a daily basis.

The on-site spa has 5 treatment rooms, including rooms for couples and outdoor treatment areas. Services include facials, body wraps, body scrubs and detox wraps. The spa is equipped with a sauna and a hot tub. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and reflexology. Children under 18 years old are not allowed in the spa without adult supervision. Guests under 18 years old are not allowed in the spa.

Languages

English, French, Spanish

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  • Hot tub
  • Spa
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4.4 out of 5, Excellent, 1,854 reviews
The price is AU$271
includes taxes & fees
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Parking on site (USD 27.06 per day)
  • Valet parking on site (USD 43.30 per day; includes in/out privileges)
  • Extended parking on site (USD 108.25 per week)
  • RV/bus/lorry parking (surcharge) on site

Food and drink

  • Daily cooked-to-order breakfast available 6 AM to 10 AM for a fee: USD 18 to 39 per person
  • 3 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • Grotto

Things to do

  • 2 outdoor pools
  • 4 outdoor tennis courts
  • Free bicycle rentals
  • Full-service spa
  • Gym
  • Piano
  • Sauna
  • Shopping
  • TV in common areas

Family friendly

  • 2 outdoor pools
  • DVD player
  • Mini-fridge
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 24-hour business centre
  • Conference centre (39,999 square foot of space)
  • Meeting rooms

Outdoors

  • Garden
  • On the beach
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 5 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Detox wraps
  • Facials
  • Hot tub
  • Hydrotherapy
  • In-room massages
  • Manicures/pedicures
  • Outdoor treatment areas
  • Reflexology
  • Sauna

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Lift (107 centimetre wide door)
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)

More

  • 16 floors
  • 2 buildings
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 42-inch flat-screen TV with premium cable channels
  • DVD player
  • IPod dock
  • Pay films

Food and drink

  • 24-hour room service
  • Champagne service
  • Coffee/tea maker
  • Free bottled water
  • Mini-fridge

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4 PM; check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age - 21

Check-out

Check-out before 11 AM
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 11:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 17 years old and younger stay free when using existing bedding.
  • Cots (infant beds) are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: USD 23.00 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Fitness centre access
  • Health club access
  • Housekeeping
  • In-room bottled water
  • In-room coffee
  • In-room safe
  • Newspaper
  • Pool access
  • Spa access

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately USD 18 to 39 per person
  • Self-parking fee: USD 27.06 per day
  • Valet parking fee: USD 43.30 per day (in/out privileges)
  • Extended parking fee: USD 108.25 per week
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Noise-free guestrooms cannot be guaranteed
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International and Carte Blanche. Cash is not accepted. Noise-free guestrooms cannot be guaranteed.

We should mention

  • Up to 2 children aged 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

San Luis Resort Spa
San Luis Resort Spa Galveston
San Luis Spa Galveston
Spa San Luis
San Luis Spa
The San Luis Resort Spa Conference Center
The San Luis Resort, Spa & Conference Center Resort
The San Luis Resort, Spa & Conference Center Galveston
The San Luis Resort, Spa & Conference Center Resort Galveston

Frequently asked questions

Is parking available at The San Luis Resort, Spa & Conference Center?

Yep, The San Luis Resort, Spa & Conference Center has a self car park for USD 27.06 per day. Additionally there is extended parking for USD 108.25 per week.

How much does it cost to stay at The San Luis Resort, Spa & Conference Center?

As of 30 July 2025, prices found for a 1-night stay for 2 adults at The San Luis Resort, Spa & Conference Center on 4 Aug 2025 start from AU$527.98, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Are there any beaches close to The San Luis Resort, Spa & Conference Center?

Yep, The San Luis Resort, Spa & Conference Center is a short 1-minute walk from Seawall Beach. Fun beach activities include snorkelling, scuba diving and waterskiing. You can also find boat tours.

Is there a spa on site at The San Luis Resort, Spa & Conference Center?

Yep, there is an onsite spa at The San Luis Resort, Spa & Conference Center. It has a hot tub and a sauna. You'll enjoy heaps of services like detox wraps, body wraps and body scrubs.

Does The San Luis Resort, Spa & Conference Center have a pool?

Yep, and guests love it! The San Luis Resort, Spa & Conference Center has 2 outdoor swimming pools. Grab your bathers and lounge poolside while enjoying in a cabana and under the shade of an umbrella.

What luxury perks are available at The San Luis Resort, Spa & Conference Center?

The San Luis Resort, Spa & Conference Center features 2 outdoor pools, a full-service spa and 3 restaurants. All guestrooms come with premium bedding and 24-hour room service.

What makes The San Luis Resort, Spa & Conference Center a romantic place to stay?

A hot tub and couples spa treatments, as well as premium bedding and private balconies in the guestrooms, help set the scene for a romantic weekend at The San Luis Resort, Spa & Conference Center.

Does The San Luis Resort, Spa & Conference Center serve breakfast?

Sure does, cooked-to-order brekkie is available daily from 6 AM to 10 AM.

Is there a free airport shuttle available at The San Luis Resort, Spa & Conference Center?

No, The San Luis Resort, Spa & Conference Center does not offer an airport shuttle service.

Is there a bar or restaurant at The San Luis Resort, Spa & Conference Center?

Yep, they've got a lounge bar and 3 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at The San Luis Resort, Spa & Conference Center?

Check-in begins at 4 PM. Check-out time is 11 AM.

Are pets allowed at The San Luis Resort, Spa & Conference Center?

No, only service animals are allowed.

The San Luis Resort, Spa & Conference Center Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 708 out of 1038 reviews
Rating 8 - Good. 169 out of 1038 reviews
Rating 6 - Okay. 86 out of 1038 reviews
Rating 4 - Poor. 36 out of 1038 reviews
Rating 2 - Terrible. 39 out of 1038 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

8.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

dennis

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
loved the pool area and the swim up bar. A little disappointed when i was told i could sit outside for breakfast and it would be about 10 minutes for service but after 45 finally went in and ate inside. i understand about help but be honest. also dispointed that i couldn't bring food from outside like a sub and eat in the outdoor area. sometimes you just want something simple and inexpensive and not sit in your room
Stayed 7 nights in Apr 2025

10/10 Excellent

Charles

Stayed 2 nights in Apr 2025

10/10 Excellent

Nicholas

Liked: Cleanliness, staff & service, property conditions & facilities
Staff
Stayed 1 night in Apr 2025

6/10 Okay

Carla

Liked: Cleanliness, staff & service
Stayed 2 nights in Apr 2025

10/10 Excellent

Jazmine

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The San Luis Resort was incredibly welcoming and a wonderful place to stay. The staff was phenomenal — from valet and check-in to the pool and restaurants, everyone was friendly and genuinely happy to be there. I loved the location, and the ocean view was absolutely breathtaking. If I return to Galveston, I will definitely be staying here again!
Stayed 3 nights in Apr 2025

6/10 Okay

Verified traveller

Travelled with family
The stay was average. Overall it was pleasant, but we were not impressed. Our room was humid and had a funky/old smell. The atmosphere as whole was nice, but wouldn't love to stay here again.
Stayed 2 nights in Apr 2025

6/10 Okay

MICHELLE JENNI, Crystal Lake

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The lobby and pool area was nice but that’s really about it. The room keys were in bracelet form which was convenient. Our room was nothing spectacular and not the cleanest… the outlets didn’t work, the patio door lock was broken and impossible to open, the shower was leaking out all over the floor. The food was subpar for what you pay for it. The elevators were sooo slow. Personally just expected more for what I payed to stay here. And got charged extra for property fees and parking than what was listed when I booked. The spa was nice, but we didn’t even get the champagne that was suppose to come with our couples message. Lastly, only One lady for check-in/out as there are 5 families waiting in line to get to the counter.
Stayed 2 nights in Apr 2025

6/10 Okay

Shanaurie

Travelled with family
Liked: Room comfort
Nice pool and exterior. If only they put the same amount of care into the rooms, it would be perfect and worth the money. The rooms were very outdated with popcorn ceilings and a lot of painted over caulk. A decent day but not worth the price tag. I did have an issue that a wonderful young lady named Sam fixed.
Stayed 2 nights in Apr 2025

10/10 Excellent

Shawn

Liked: Cleanliness, staff & service, property conditions & facilities
Beach was dirty with seaweed
Stayed 3 nights in Apr 2025

10/10 Excellent

cindy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2025

10/10 Excellent

Kenis Tasha

Stayed 2 nights in Apr 2025

8/10 Good

Manuel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The price seems to be high
Stayed 2 nights in Apr 2025

10/10 Excellent

JOE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

6/10 Okay

Patrick A

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2025

6/10 Okay

Brian, Houston

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Rooms are in very bad condition, peeled paint, exposed inside of walls,in rooms, common areas, and elevators. They need a major renovation.
Stayed 1 night in Apr 2025

6/10 Okay

Tania

Stayed 2 nights in Apr 2025

10/10 Excellent

Crystal

Stayed 3 nights in Apr 2025

2/10 Terrible

Sanam

Travelled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
We were really looking forward to our stay, but unfortunately, our experience at check-in was disappointing. Although our check-in time was supposed to be at 4 PM, we were made to wait two more hours due to the room not being ready. After a long day of travel, this was very frustrating. What made it worse was that the staff made no effort to make the situation better—not even a simple offer of water or a drink while we waited. We hope this can be improved for future guests.
Stayed 1 night in Apr 2025

10/10 Excellent

Marielis

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really nice hotel. I will come back soon! I really recommend
Stayed 1 night in Apr 2025

6/10 Okay

Paul

Travelled with family
Liked: Staff & service

Potentially fantastic hotel

This hotel has a lot of potential but was more style over substance on our visit. We thought it was great that they allowed us to check in early, but room was dirty, beds not made and previous guests room service not taken away. Were told to wait in pool area (about 30 mins, would text when room ready) while they rectified this and we were able to use the spa to get changed, which was great. Pool area was lovely (although daughter tripped on wet toilet floor with no signage) but everyone enjoyed the heated pool. One issue we had was with shade - there wasn’t any as all shade and parasols were in reserved cabana areas. Having received no text in nearly 2 hours I went to check on the room, spoke to a different staff member (who didn’t seem to know what had happened earlier) who provided us with a new room. On entering the room it was still being cleaned by housekeeping so there appears to be a communication issue here with foh. Room was fine, nothing special, except the view! Beds a little uncomfortable. Walls a little thin. Balcony door not lockable (maintenance quickly sorted this). At start of second day we were locked out of room as our bands had not been programmed correctly. Lots of food options - we tried the bistro for lunch which was great and reasonably priced. We used the ihop on the edge of the hotel grounds for breakfast. Again fantastic choices at a reasonable price. There is a supermarket 7 mins walk for those that want to do a bit of self catering.
Stayed 2 nights in Apr 2025

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Easter weekend stay
Stayed 1 night in Apr 2025

6/10 Okay

Marissa

Travelled with family
Liked: Staff & service, amenities
The property was nice but the rooms could use an update and the beds were very uncomfortable!
Stayed 2 nights in Apr 2025

10/10 Excellent

carlos

Stayed 1 night in Apr 2025

10/10 Excellent

Edgar

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

10/10 Excellent

Maria D

Travelled with family
Liked: Property conditions & facilities
Stayed 2 nights in Apr 2025