2/10 Terrible
Alyssia
11 Mar 2025
False advertisement
I want to start by saying that I have been staying at Hyatt hotels for many years! Sadly, I have never been as disappointed as I was during this stay. The lower level is under renovation, which the website stated would be finished over a month ago. I looked past that issue until I got to my room and noticed that the hallways were filthy and looked like they hadn’t been cleaned in days. My room door and the door beside it had wood chips falling off, and both locks looked like they had been pried open at some point. The bathrooms were clearly only quickly wiped down.
The pool was closed with no mention of it on the website, yet they are still using it as a selling point. This is clearly false advertising, and we could have stayed at many other hotels in the area. To add insult to injury, they suggested that we use the gym instead to get what we paid for—as if they are the same.
I chose this hotel for sentimental reasons and because I have never had a bad experience until now.
Alyssia
Stayed 1 night in Mar 2025