2/10 Terrible
Randall
Travelled with group
1 May 2025
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Management here is terrible
I stayed here last year with friends for an annual event, and was looking forward to my second annual stay last week. However, the hotel failed the real test - how they responded to an issue on their part.
After I checked into the first of two rooms I had reserved, they informed me that they were overbooked and could not provide a second room! They did refer the other half of my party to a nearby hotel, but…
Why not tell me that at first? In any event, the hotel could not (or would not) allow me to cancel there and stay at the nearby hotel with my party because “they had checked me in already” (minutes ago). But it gets better…
The next day I spoke to the person at the front desk, to confirm I need to get my refund for the second room from Hotels.com instead of the hotel. They said yes, but they had charged one night’s stay due to THEIR NO-SHOW POLICY!?!? I told her the entire party for both rooms showed, as we were standing there trying to check in WHEN IT WAS THE HOTEL’S FAULT WE COULDN’T! She then said it was hotel policy, I tried to explain again and again, she said policy again and again, I gave up. I then went to Hotels.com to request a refund, they have been trying to confirm my story with the hotel, but have been unsuccessful in reaching them for the last 5 days!!! So I am pessimistic about Hampton Inn caring about the grief they caused me as well as ever making this right.
Randall
Stayed 3 nights in Apr 2025