2/10 Terrible
samantha
Travelled with family
17 Feb 2024
Horrible service
I called twice to confirm I was able to have my service dog which could never get thru to someone all they had was an automated system that said service animals welcome. When I arrived no one was at front desk, no one was answering. They had an after hours number I called a woman answered and said she would be right down. Ten minutes later a woman comes down taking her sweet time only to tell me my service animal was not allowed. I expressed to her that I called and the automated system said other wise. I asked to speak to manager she said she would call her and ask I asked her how long she said she did not know. I waited an hour only for her to tell me that she did not know how long it would take to get a response and I was not allowed with my service animal. I was never able to even check in and the front desk lady was so unprofessional and so rude.
samantha
Stayed 7 nights in Feb 2024