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Palazzuolo 118 Cozy apartments

Property class: 2.5

Photo gallery for Palazzuolo 118 Cozy apartments

Family Studio | Living area
Standard Apartment, 1 Bedroom
Family Studio | Private kitchen
Family Studio | Living area
Standard Apartment, 1 Bedroom

Reviews

6.6 out of 10

Popular amenities

  • Kitchen
  • Free Wi-Fi

Explore the area

View map
Via Palazzuolo 118, Florence, FI, 50123
  • Place, Piazza di Santa Maria Novella
    ‪3 min walk‬
  • Place, Basilica of Santa Maria Novella
    ‪6 min walk‬
  • Place, Cathedral of Santa Maria del Fiore
    ‪11 min walk‬
  • Airport, Florence (FLR-Peretola)
    ‪10 min drive‬

Room options

View all photos for Romantic Studio

Romantic Studio

Romantic Studio

  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Apartment, 1 Bedroom

Standard Apartment, 1 Bedroom

Standard Apartment, 1 Bedroom

  • 1 bedroom
  • Sleeps 3
  • 1 Double Sofa Bed and 1 Single Sofa Bed

View all photos for Family Studio

Family Studio | Living area

Family Studio

  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed

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About the area

Florence

At Palazzuolo 118 Cozy apartments you'll be within just a 10-minute stroll of popular attractions like Piazza di Santa Maria Novella and Basilica of Santa Maria Novella. .You can enjoy free WiFi in each apartment. In-room dining is easy with a kitchenette that comes equipped with a fridge and a stovetop. .This apartment building offers free WiFi in public areas.
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What's nearby

  • Piazza di Santa Maria Novella - 3 min walk - 0.3 km
  • Basilica of Santa Maria Novella - 6 min walk - 0.6 km
  • Central Market - 10 min walk - 0.9 km
  • Cathedral of Santa Maria del Fiore - 11 min walk - 1.0 km
  • Ponte Vecchio - 13 min walk - 1.1 km

Getting around

  • Alamanni - Stazione Santa Maria Novella Tram Stop - 4 min walk
  • Florence (ZMS-Santa Maria Novella Train Station) - 5 min walk
  • Peretola Airport (FLR) - 24 min drive

Restaurants

  • ‪Osteria Pastella - ‬4 min walk
  • ‪Gamberini - ‬4 min walk
  • ‪Le Sorelline WineBarCafè - ‬3 min walk
  • ‪Il Bacaro fiorentino - ‬2 min walk
  • ‪Il Profeta - ‬2 min walk

About this property

Palazzuolo 118 Cozy apartments

WiFi is free in public spaces.
  • 3 guestrooms or units
Palazzuolo 118 Cozy apartments offers 3 accommodations. This Florence apartment provides complimentary wireless Internet access, with a speed of 100+ Mbps (good for 1–2 people or up to 6 devices). Kitchenettes offer full-sized fridge/freezers, stovetops and kitchenware and utensils.

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  • Air-conditioning
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Property amenities

Internet

  • Available in the apartment: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Kitchenette

  • Cookware, dishware, and utensils
  • Full-sized refrigerator/freezer
  • Hob
  • Oven
  • Toaster

Pets

  • No pets allowed

Suitability/Accessibility

  • No lift

Services and conveniences

  • Virtual front desk

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector not reported (host has not indicated whether there is a smoke detector on the property)

General

  • 3 units

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 8:00 PM
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

The property charges 3 per cent for credit card payments
There is no front desk at this property
Guests will receive an email within 24 hours before arrival with check-in instructions; access will be through a private entrance
This property doesn't offer after-hours check-in
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation
Prior to arrival, you must complete online registration via a secure link
You will be asked to provide the property with a copy of your government-issued photo ID after booking
A virtual front desk provides assistance to guests
Information provided by the property may be translated using automated translation tools

Access methods

Private entrance

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 6.00 per person, per night, up to 7 nights. This tax does not apply to children under 12 years of age.
  • A damage deposit of EUR 250 will be collected before check-in.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Credit card charges are subject to a surcharge of 3 per cent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has not indicated whether there is a smoke detector on the property
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. No on-site parking is available. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard and debit cards. Cash is not accepted. This property reserves the right to pre-authorise the guest's credit card prior to arrival.

Property Registration Number IT048017C2OGEBQWS3

We should mention

  • All guests (including children) need to be present at check-in to show their government-issued photo ID or passport.
  • On-site cash transactions can't exceed EUR 5000, due to national regulations. For more details, please contact the property using information in the booking confirmation.

Property is also known as

Palazzuolo 118 Cozy apartments Florence
Palazzuolo 118 Cozy apartments Apartment
Palazzuolo 118 Cozy apartments Apartment Florence

Frequently asked questions

What is the cancellation policy at Palazzuolo 118 Cozy apartments?

Palazzuolo 118 Cozy apartments offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is there a free airport shuttle available at Palazzuolo 118 Cozy apartments?

No, Palazzuolo 118 Cozy apartments does not offer an airport shuttle service.

What time are check-in & check-out at Palazzuolo 118 Cozy apartments?

Check-in begins at 3:00 PM. Check-out time is 11:00 AM.

Are pets allowed at Palazzuolo 118 Cozy apartments?

No, pets are not allowed.

Palazzuolo 118 Cozy apartments Reviews

Reviews

6.6
Rating 10 - Excellent. 10 out of 45 reviews
Rating 8 - Good. 11 out of 45 reviews
Rating 6 - Okay. 9 out of 45 reviews
Rating 4 - Poor. 9 out of 45 reviews
Rating 2 - Terrible. 6 out of 45 reviews

7.4/10

Cleanliness

6.6/10

Amenities

6.6/10

Property conditions & facilities

Reviews

4/10 Poor

Justin

Travelled with partner
Liked: Amenities
Disliked: Cleanliness, property conditions & facilities
Terrible communication with plenty of problems, the unit itself is okay. Was sent a video the day of check in showing how to get into the unit but was sent the wrong unit, after attempting to reach out and call and trying other doors did we finally get access, just to find the garbage from the previous stay was left behind and that the sink floods the unit. Answers from the property staff is always hours away. There are definitely better places to stay for the price.
Stayed 5 nights in Sep 2025

4/10 Poor

Alexa

Travelled with partner
Disliked: Cleanliness, amenities
The place was filthy. There was a dirty coffee mug on the table, the sofa had a gross looking stain and so did the comforter. The sheets had hairs that weren’t ours. WiFi didn’t work for more than half our stay and I was ignored the several times I reached out to get some help, when I finally got a response I was told the office hours (I wrote during office hours) and got no solution to the WiFi issue. It magically started working the following day when I said I’d reach out to Expedia btw. The bed was broken and incredibly uncomfortable.
Stayed 3 nights in Sep 2025

10/10 Excellent

Rat

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Everything was good, but pull out couch bed was broken, and was uncomfortable to sleep on.
Stayed 3 nights in Jul 2025

2/10 Terrible

Vincent

Travelled with family, Travelled with partner
Liked: Cleanliness, amenities
Location 4/5 : amazing location. A few minutes away from the central station and around 10minutes away from the core activities of Florence. At night the street can feel a bit intimidating to some. Apartment 3/5: The Alex studio was comfortable, spacious and with a good AC. The provided pictures are from various units. The Alex apt are the one with the blue stairs. Shower is very very small. Bathroom is great. Communication with host 1/5 : the communication is not great. I haven’t had a single reply from the host ont Expedia. Lucky they are responsive on WhatsApp. They use a third party AI chat that works, sometimes. However it is something easy to improve. Key collection 1/5 : the keys have to be collected at a bar “near by” however the location is around 600m away, that’s 1.2 to walk with your luggage on cobblestone sidewalks. It is a great ideas to have the key available at bar, however it is very far. To help you plan your vacations, the place is “Bar 50 Rosso”. Furthermore, the keys have to be collected using an other app. If you don’t have data on your phone, you will not be able to received the collection code and the collection location. To this date with those communications and key collection issues, this apartment brought me an unwanted stress in my vacations
Stayed 4 nights in Jun 2025

8/10 Good

Gustavo

Stayed 4 nights in Jun 2025

6/10 Okay

Dena

Travelled with group
The apartment was nice enough. Communication with the property manager, Sabrina, was great and I appreciated how accessible she was throughout our stay. There did seem to be an issue with mosquitoes in the apartment— we found at least 5 different mosquitoes in the three-day duration of our stay. The check-in/check-out process is a nightmare. Access information is not provided until the exact check-in time, but the keys have to be picked up at a separate location, so you cannot plan in advance to arrive there. You are also required to drop the keys at that location for check-out. I do not think that is clearly disclosed in the property description. Another note, the property does not have an elevator and the stairwell is quite steep, narrow, and dark (this is disclosed in the property description, but it is a bit buried).
Stayed 4 nights in Jun 2025

4/10 Poor

miss n

Disliked: Cleanliness, room comfort

I regret staying at this apartment.

Check-in was hard work and delayed me getting to the flat. When I arrived at 3.30pm it was still being cleaned. There was a mosquito infestation in the flat (mentioned previously on here) so I left with about 8 bites. Main issue is the painted glass behind the bed which lets so much light and noise in and the lack of curtains/blinds. Really needs a deep clean. Not worth the price. Stay here and you’ll have trouble sleeping!
Needs blinds.
Night time. Needs a blind.
Lights off but painted glass behind the bed!?
Blood stain on the wall presumably from a mosquito?
Stayed 2 nights in May 2025

4/10 Poor

Mark

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The people who run this property need to be more transparent. Everything about this property was difficult.
Stayed 5 nights in Apr 2025

6/10 Okay

Kaleigh

Travelled with partner
Liked: Amenities
Disliked: Property conditions & facilities
Overall, our stay was so-so. We booked this place months prior to our trip because it stated it was fully refundable. However, when we tried to cancel a month prior and get a refund, they stated they would issue a refund, but then added on a “cancellation fee” for the exact amount of our reservation. Despite my reasoning being a family emergency, they still refused a refund. There were a handful of functional issues, such as the key taking multiple attempts to open the door, the shower head was broken, no window shades, and the bathroom had a stench. There was also a strange window right by the bed (photo attached), which appears to lead to another person’s room. When they had their light turned on, it came through and lit up our room at night. You can also clearly hear other people’s conversations that are staying in the rooms next door. Would not recommend booking if you are looking for a functional and comfortable place.
Stayed 4 nights in Apr 2025

10/10 Excellent

Jessica

Travelled with group
Liked: Cleanliness
Well located, spacious appartment. The beds could be more comfy, but kitchen and washing machine are a must! Would recommend.
Stayed 3 nights in Apr 2025

6/10 Okay

ingrid

Travelled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
The location was good, close to the train station and you could walk everywhere. The apartment is on the 3rd floor with 54 steep and narrow stairs. If you have trouble with stairs, there is not elevator. The apartment is good, but there were some issues with the shower (did not drain well) the toilette cover was broken. There was one single bed that was good, the futon was doble but it was not comfortable to sleep.
Stayed 4 nights in Apr 2025

8/10 Good

Dawn

Travelled with family
Liked: Cleanliness

Small comfortable....lots of stairs!

Overall fairly good stay.. first night no heat or hot water took untl mid afternoon to resolve, but the support staff was very good about getting someone out to fix. Comfortable little place, shower extremely small, and the multiple flights of stairs with a heavy suitcase is not fun. Overall give the support and place a positive rating.
Stayed 4 nights in Dec 2024

4/10 Poor

Maria

Travelled with family, Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
They made the weary travelers walk to an unknown destination to get the keys. Why don’t they just have a code at the door and leave the key on the table. Very inconvenient!
Stayed 2 nights in Nov 2024

8/10 Good

Maria Katrina

Travelled with partner
Liked: Cleanliness, property conditions & facilities
It was nice and cosy and a very good place for transport.
Stayed 8 nights in Oct 2024

6/10 Okay

Lindsay

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Very clean unit. Wasn’t prepared for the 4 flights of stairs or the hall lights that shut off very quickly on you. Lock for the outside door was finicky. Neighbors were nice. Very close to sights and train station. Beds not comfortable.
Stayed 4 nights in Oct 2024

8/10 Good

lauren

Liked: Cleanliness, property conditions & facilities
Great space and commutation was perfect.
Stayed 2 nights in Sep 2024

10/10 Excellent

Juan

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
It was a great place
Stayed 5 nights in Jul 2024

4/10 Poor

Cheryl

Travelled with group
We were quite disappointed with many things. First impressions are important and the first impression here is very poor. The front of the building really needs some repair, the stairwell is very dirty, hasn’t been painted in years and hasn’t been swept in a long time. The lights go out often when you’re half way up a flight and it’s very dark. Motion sensor lights should be installed. We had a lot of trouble with the keys and there are 3 doors to be unlocked. Inside our apartment it didn’t look much like the photos. We are guessing they have mixed up the photos from all the apartments suggesting this one would be nicer with windows that weren’t there. The fridge freezer was dirty. There are no racks in the oven and when we asked she just said no one ever uses it. The couch which is the second bed is quite dirty. We found an extra sheet and covered it. The showerhead broke on Sunday - first shower and no one responded to the messages until Monday. It was finally fixed on late Tue and we left the next day. We had many unpleasant interactions with the manager. Perhaps it was the language difficulties for both of us but I felt she was rude and argumentative. At no point does Expedia indicate that the hotel management company is called Beesprint when I got a rather unprofessional looking letter from “Beesprint” asking for my credit card, I assumed it was a scam and didn’t respond. That caused many problems trying to get that resolved after we were already travelling.
Stayed 4 nights in Apr 2024

8/10 Good

David

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Nice property, and really excellent support from the local contact. She gave great personal service when my wife’s flights were extremely delayed and she arrived very late. She also helped arrange local transport to the airport and facilitated paperwork smoothly. The apartment does need some minor maintenance, as the sink faucets and toilet seat were loose. And one of the door locks is tough to work . Other than those little quirks, excellent place. Highly recommended.
Stayed 10 nights in Mar 2024

2/10 Terrible

Aleksandra

Disliked: Property conditions & facilities
This place is not on a safe street . Lots of people sitting around on the street on front of the apartment . We were bothered by some people before entering . We got scared and ended up staying there less than 15 min . Not safe for female travelers for sure .
Stayed 2 nights in Sep 2023

10/10 Excellent

Scott

Liked: Cleanliness, amenities, property conditions & facilities
Great location. 5 minute walk to the train station. 10 minute walk to many of the sites. Plenty of restaurants within walking distance. Mini-mart at the end of the block. Studio was clean and in good shape. Towels and linens were provided. Would stay there again.
Stayed 2 nights in Sep 2023

6/10 Okay

Sriparna

Stayed 3 nights in Sep 2023

8/10 Good

Jonathan

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Sep 2023

8/10 Good

Marissa, Millis

Liked: Cleanliness, amenities, property conditions & facilities
The Studio apartment is great if you just need a place to drop your things. It's clean, has what you need for a shower and a bed but is quite small. For one person, it was perfect for what I needed to come in, get changed and be 5-10 minute walk from all the places I need to be. If you're staying for an extended period of time, I would suggest upgrading to a larger space, especially if you're with more than one person. Check in was easy and the person who I met to grab the keys was very kind. Check out was a bit unclear and I didn't get an answer until after I left the property, but overall, I had everything I needed, the bed was comfortable and the area it was in was great for what I needed.
Stayed 2 nights in May 2023

10/10 Excellent

Magaly

Travelled with family, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Such a beautiful place and great host. The location is perfect where the heart of the city is located. As well as the metro is literally two blocks away. The area is very nice and quiet. The host is great at communicating. The condition of the place is great. I really enjoyed my stay here and would definitely go back.