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Royal Palm Beachcomber Luxury

Photo gallery for Royal Palm Beachcomber Luxury

Private pool
Creator video
Food and drink
3 restaurants; breakfast, lunch and dinner served
Private beach, white sand, free beach cabanas, sun-loungers

Reviews

9.8 out of 10
Exceptional

Popular amenities

  • On private beach
  • Pool
  • Spa
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning

Explore the area

View map
Royal Road, Grand-Baie, 30512
  • Place, La Cuvette Public Beach
    ‪1 min walk‬
  • Place, Grand Bay Beach
    ‪18 min walk‬
  • Place, Merville Beach
    ‪20 min walk‬
  • Airport, Mahebourg (MRU-Sir Seewoosagur Ramgoolam Intl.)
    ‪56 min drive‬

Room options

View all photos for Grand bay suite

Minibar, in-room safe, individually decorated, individually furnished

Grand bay suite

10.0 out of 10
Exceptional
(5 reviews)
  • Sea view
  • 63 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Grand Bay Golf Suite

Minibar, in-room safe, individually decorated, individually furnished

Grand Bay Golf Suite

  • Sea view
  • 63 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Grand Bay Suite - Christmas Special

Minibar, in-room safe, individually decorated, individually furnished

Grand Bay Suite - Christmas Special

  • Sea view
  • 63 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

About the area

Grand-Baie

A luxury stay in Grand-Baie awaits you at Royal Palm Beachcomber Luxury. Within steps you'll find La Cuvette Public Beach and Shiv Kalyan Vath Mandir within a 10-minute stroll. Highlights at this beachfront resort include 3 restaurants, 2 outdoor swimming pools and a full-service spa. .A relaxing day at Spa Beachcomber can include massages, body wraps and body scrubs along with aromatherapy and Ayurvedic treatments. The restaurant, La Goelette, is open for breakfast and dinner. At the resort's own lounge bar or beach bar, you can enjoy a drink. Spend the day at the private beach where you'll find free cabanas, and enjoy the 3 outdoor tennis courts and free kids' club. Other amenities include free Wi-Fi in public areas, a gym and a Turkish bath/hammam. .Attractions within a 20-minute drive of this 5-property class Grand-Baie resort include Grand Bay Beach and Turtle Bay.
View more Resorts in Grand-BaieOpens in a new window

What's nearby

  • La Cuvette Public Beach - 1 min walk - 0.1 km
  • Shiv Kalyan Vath Mandir - 8 min walk - 0.7 km
  • Grand Bay Shopping Center - 17 min walk - 1.4 km
  • Grand Bay Beach - 18 min walk - 1.6 km
  • Merville Beach - 20 min walk - 1.7 km

Getting around

  • Mahebourg (MRU-Sir Seewoosagur Ramgoolam Intl.) - 69 min drive

Restaurants

  • ‪Beach Rouge - ‬15 min walk
  • ‪Sunset Café - ‬20 min walk
  • ‪Bisou XOXO - ‬14 min walk
  • ‪La Jonque - ‬14 min walk
  • ‪N’joy - ‬3 min walk

About this property

Royal Palm Beachcomber Luxury

Step outside to unwind on the white sand beach. Sit back and relax on the beach with complimentary cabanas, umbrellas, and sunloungers. At Royal Palm Beachcomber Luxury, you can cool off in one of the 2 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

There are 3 restaurants on site. You can enjoy a drink at one of the bars, which include a beach bar and a bar/lounge. WiFi is free in public spaces. This luxury resort also offers a complimentary children's club, a children's pool and outdoor tennis courts.

Smoking is allowed in designated areas at this 5-star Grand-Baie resort.

  • 1 building
  • 69 guestrooms or units
  • 3 levels
  • 3 dining venues
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Childcare (surcharge)
  • Cabanas on the beach (free)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Library
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • On-site shopping
  • Bellhop
  • Smoking in designated areas
  • Bar or lounge
  • Bar on the beach
Royal Palm Beachcomber Luxury offers 69 air-conditioned accommodations with minibars and a safe. Rooms open to furnished balconies or patios. Each accommodation is individually furnished and decorated. LCD televisions come with satellite channels.

Bathrooms include a separate bath and shower with a deep soaking bath, bathrobes, slippers and complimentary toiletries. Guests can surf the web using complimentary wireless Internet access. Additionally, rooms include complimentary bottles of water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Spa Beachcomber has 15 treatment rooms, including rooms for couples and outdoor treatment areas. Services include facials, body wraps, body scrubs and body treatments. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic and hydrotherapy. The spa is equipped with a sauna, a hot tub, a steam room and Turkish bath/hammam.

The spa is open daily. Guests under 15 years old are not allowed in the spa.

Awards and affiliations

The property is a member of the Leading Hotels of the World.

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  • Spa
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  • Parking included
4.7 out of 5, Exceptional, 151 reviews
The price is AU$608
includes taxes & fees
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Food and drink

  • 3 restaurants
  • A bar/lounge
  • A beach bar

Restaurants on site

  • La Brezza
  • La Goelette
  • Le Bar Plage

Things to do

  • 2 outdoor pools
  • 3 outdoor tennis courts
  • Children's pool
  • Fitness classes
  • Free children's club
  • Full-service spa
  • Gym
  • Library
  • Playground
  • Racquetball/squash
  • Sauna
  • Shopping
  • Steam room
  • Tennis lessons
  • Water skiing
  • Wine tasting room
  • Yoga classes

Family friendly

  • 2 outdoor pools
  • Babysitting (surcharge)
  • Children's pool
  • Free children's club
  • Free supervised activities for children
  • Laundry facilities
  • Playground

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Free beach cabanas
  • Garden
  • On a private beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 15 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Massage
  • Outdoor treatment areas
  • Reflexology
  • Sauna
  • Spa open daily
  • Steam room
  • Turkish bath

Accessibility

  • No lift

More

  • 1 building
  • 3 floors
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Deep soaking bathtub
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • LCD TV with satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Connecting rooms available
  • Individual decor
  • Individual furnishings
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 2 PM; check-in end time: midnight

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
The Honeymoon rate is only valid for honeymooners whose travel dates fall up to 1 year after their wedding date. Marriage documentation must be presented at check-in for each room booked on the honeymoon special rate. If adequate marriage documentation is not presented at check-in, the hotel reserves the right to amend the rate.
This property enforces a strict dress code in the restaurant and public areas.

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 5 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 3.00 per person, per night. This tax does not apply to children under 12 years of age.

We've listed all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. No on-site parking is available. This property accepts Visa, Mastercard, American Express, Diners Club and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • One child aged 5 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Royal Palm Grand Bay
Royal Palm Hotel Grand Bay
Royal Palm Beachcomber Mauritius Hotel Grand Bay
Royal Palm Beachcomber Mauritius Grand Bay
Royal Palm Beachcomber Mauritius Resort Grand Bay
Royal Palm comber Mauritius
Royal Palm Beachcomber Luxury Resort Grand Bay
Royal Palm Beachcomber Luxury Grand Bay
Royal Palm comber Grand Bay
Royal Palm Beachcomber Baie
Royal Palm Beachcomber Luxury Resort
Royal Palm Beachcomber Luxury Grand-Baie
Royal Palm Beachcomber Luxury Resort Grand-Baie

Frequently asked questions

What is the cancellation policy at Royal Palm Beachcomber Luxury?

Royal Palm Beachcomber Luxury offers free cancellation on select room rates. Check out the cancellation policy for more info.

Are there any beaches close to Royal Palm Beachcomber Luxury?

Yep, Royal Palm Beachcomber Luxury is on La Cuvette Public Beach. Fun beach activities include waterskiing, windsurfing and fishing.

Is there a spa on site at Royal Palm Beachcomber Luxury?

Yep, Spa Beachcomber is available for guests. It has a hot tub, a steam room and a sauna. You'll enjoy heaps of services like body wraps, body scrubs and facials.

Does Royal Palm Beachcomber Luxury have a pool?

Royal Palm Beachcomber Luxury has 2 outdoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella.

What luxury perks are available at Royal Palm Beachcomber Luxury?

Royal Palm Beachcomber Luxury features a private beach, 2 outdoor pools and a full-service spa. All guestrooms come with deep soaking tubs and 24-hour room service.

What makes Royal Palm Beachcomber Luxury a romantic place to stay?

A hot tub and couples spa treatments, as well as deep-soaking baths and private balconies in the guestrooms, help set the scene for a romantic weekend at Royal Palm Beachcomber Luxury.

Is Royal Palm Beachcomber Luxury family-friendly?

You bet! With amenities such as a free children's club, a children's pool and free supervised childcare, it's no surprise that Royal Palm Beachcomber Luxury is a hit with families.

Are there hot tubs in the rooms at Royal Palm Beachcomber Luxury?

No, but there are deep-soaking baths in the guestrooms.

Does Royal Palm Beachcomber Luxury serve breakfast?

Yep, brekkie is on offer daily.

Is there a free airport shuttle available at Royal Palm Beachcomber Luxury?

No, Royal Palm Beachcomber Luxury does not offer an airport shuttle service.

Is there a bar or restaurant at Royal Palm Beachcomber Luxury?

Yep, they've got a lounge bar and 3 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Royal Palm Beachcomber Luxury?

Check-in begins at 2 PM. Check-out time is noon.

Are pets allowed at Royal Palm Beachcomber Luxury?

No, pets are not allowed.

Royal Palm Beachcomber Luxury Reviews

Reviews

9.8

Exceptional

Rating 10 - Excellent. 24 out of 26 reviews
Rating 8 - Good. 1 out of 26 reviews
Rating 6 - Okay. 0 out of 26 reviews
Rating 4 - Poor. 0 out of 26 reviews
Rating 2 - Terrible. 1 out of 26 reviews

10/10

Cleanliness

9.8/10

Staff & service

10/10

Amenities

10/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Keith David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fabulous Honeymoon

We loved this place, everything was just perfect! it is an idyllic place and the welcome and overall service was unrivalled.
Stayed 8 nights in Aug 2023
Verified

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
absolutely phenomenal
Stayed 3 nights in Oct 2022
Verified

10/10 Excellent

Luke

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property really is the perfect hotel. The staff, the food, the view it’s all just lovely. The only negative me and my partner could find was the lack of vegetarian options on the restaurants menus. Staying in other hotels of this this standard they would look to make items off the menu as a vegetarian dish, this wasn’t offered.
Stayed 2 nights in Mar 2024
Verified

10/10 Excellent

lynn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
As always we had a wonderful stay. However we are still confused and bemused by the beach seating arrangements. Last time we were here this was already confusing but this year took the cake! We were assigned beach beds which we understood were ours for the duration of our stay but the very next day our beds had been given to someone else!!!! Who is policing this?!?!
Stayed 3 nights in Nov 2023
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Loved everything about place. Excellent staff all over. Thanks very much all of you staff it has been an incredible experience
Stayed 3 nights in Mar 2019
Verified

10/10 Excellent

Philip

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

5 nights in Royal Palm

I spent 5 nights in Royal Palm while on business in Mauritius. An excellent hotel with attentive staff.
Stayed 4 nights in Jul 2017
Verified

10/10 Excellent

John Riis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Amazing stay at Royal Palm Beachcomber Mauritius

Without any doubt the best hotel we have ever stayed in. We have been travelling most of the world and have stayed in many luxury resorts and hotels but non at par with Royal Palm Beachcomber. The rooms and the hotel facilities in itself, the location and not least the staff are outstanding. The service level is extremely high and as a guest you feel that the entire staff at all levels knows you by name and know of any preferences or challenges you as a guest may face. We can only give this hotel our highest recommendations - we will for sure be back
Stayed 15 nights in Jun 2017
Verified

10/10 Excellent

ふっさん

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

全てにおいて「快適」という言葉しか浮かばないベストホテル

部屋に着くとシャンパンと果物が用意してありました。冷蔵庫の飲みの物（お水、コーラ、ペリエ、オレンジ等）もどれだけ飲んでも滞在中はフリーです。室内は広くてきれいで海が臨めます。バスタブとシャワーは別です。シャワー室は仕切られていて中も広くシャワーの水圧も高いです。部屋から直接ビーチへ出られます。ビーチのシートは部屋ごとに決められていますので、いつビーチに行ってもシートは確保してあります。シートにタオルもありますし、お水や果物も持ってきてくれます（フリー）。プールもビーチに面したところに２か所。１．２ｍの深さでとてもきれいです。ビーチにもプール周りにもホテルの従業員、警備員がたくさんいて、とても安全です。ホテル内にはＳＰＡ、テニスコート、卓球台、ジム、キッズルームが完備されています。レストランは３か所。１つは朝食と夕食が食べれるダイニング。海が見渡せて朝食時にはすずめがパンを食べに来るので一緒に朝食を食べる事が出来ます。卵料理はオーダー制で温かいものを持ってきてくれます。パンケーキやクレープも作ってくれます。夕食もビールを飲んでも日本円で６，０００円前後なのでホテル内の食事としてはそんない高くはないです。前菜を頼まなくてもちょっとした前菜を日替わりで持ってきてくれます（フリー）。２か所目はイタリアンレストランでは本格的なパスタやピザが２，０００円くらい。３か所目はビーチ内のレストラン。ここには本格的な料理の他ににハンバーガーやサンドイッチもあります。ルームサービスは２４時間利用できてレストラン内と同じ料金で利用する事が出来ますし、従業員の方がバッチリ室内で料理を用意してくれます。フロントはもちろんレストランの従業員方も皆さん名前で呼んでくれます。ホテル内の清掃の方も必ず立ち止まって挨拶をしてくれて非常に気持ちが良いです。室内の清掃も２回入るので、途中でお昼寝をしても夜は再びきれいなベッドで眠る事が出来ます。何しろ海沿いの立地ですので風が気持ち良いのですが、この時期は少し寒いくらいです。厚めの服を数枚持って行く事をお勧めします。１泊４万円ほどの部屋に泊まりましたが、そのくらい払っても十分に有り余るほどの満足が得られるホテルです。私も世界中の色々なホテルに泊まっていますが、間違いなく最高のホテルです。
Verified

10/10 Excellent

philippe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

best in class

most probably one of the best address on earth, go there!
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great hotel at beachside

Very respectful staff, good managers. The beach is great, with nice seasport facilities. One singe drawback - hawkers at the beach. Rooms are very clean and spacious.
Verified

10/10 Excellent

JP

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Best Hotel service and pristine lagoon

Great Staff service who goes a long way to please. Pristine beach and crystal clear water for swimming and other water activities. Hotel provide a cosy atmosphere. Strongly recommend Royal Palm as a great holiday destination.
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

一流的酒店

环境及服务都一流，酒店内很舒适幽静，沙滩很美，值得去！
Verified

10/10 Excellent

Pierre St- J

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Qualité à tous niveaux exceptionnel

Discretion et securité;amabilité de l'ensemble du personnel,et services adaptés a vos desirs ,font passer des vacances inoubliables dans cet hotel
Verified

10/10 Excellent

Юлия

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Отель в принципе оправдывает свою стоимость!Оч. много персонала. Есть и плюсы и минусы.За пределами отеля делать нечего!В отеле прекрасные рестораны.Хороший спа,только немного суетливый. Ездили на рыбалку и пойманную рыбу нам приготовил отель(Маргарита-русскоговорящий повар)но деньги за готовку все таки взяли. Порадовал центр развлечений на пляже. Все бесплатно,тюбинг,яхтинг,лыжи,снорклинг и т.д. Все оборудование и обучение бесплатно!!!Любителям снорклинга придется ездить на лодке 10 мин. от отеля на риф 2 раза в день!около отеля вода всегда мутная-и это главный и самый большой минус отеля.!!Ни на мальдивах ни на сейшелах такого нет)Коралов почти нет,с рыбками повезло больше,так же 2 раза находила и плавала с черепахой!. Из экскурсий брали яхту и ездили смотреть дельфинов-удачно. На пляже вам присвоят по приезду свой лежак,и если у вас не сьют,то на 1 ряд можете и не расчитывать.На не повезло воообще.На майские был переполнен отель и нам дали лежаки №39 они находятся прям под дневным рестораном. И с 12-30 до 16-30 звук вилок и тарелок и постоянные разговоры прям под ухом!Это тоже немного расстроило. Так же на пляже торговцы,сразу обращайтесь к охране и они уйдут.Цены в отеле демократичные. Курс рупи= рублю,удобно переводить ничего не надо.Если у вас завтрак включен,то ВНИМАНИЕ, вы бесплатно можете заказывать завтрак в номер!!Оч. красиво в самом отеле. .Отдых удался,все таки не пожалели,что выбрали этот отель и кстати,цена на этот отель была намного ниже именно на Hotels.com!
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Exceptionnel

Un service parfait ! Du bonheur à l'état pur ! Dès l'accueil sur l'héliport par le directeur adjoint, on sent toute la considération que le personnel porte à la clientèle. Une fois installé dans une suite qui fait face au lagon bleu-turquoise, on n'a qu'une envie : se jeter à l'eau, nager jusqu'à la jetée et se dorer au soleil. Le restaurant ainsi que le room service offrent un service d'exception, une gastronomie très raffinée : je rêve encore de ce foie gras accompagné d'un Bollinger Grand Année 1996 ! A refaire encore, encore et encore ! Bravo au Groupe Beachcomber !
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Royal Treatment

There is no better place if you want luxury and to be treated like royalty.
Verified

8/10 Good

Aart

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024
Verified

10/10 Excellent

Frank

Stayed 6 nights in Apr 2024
Verified

10/10 Excellent

Gaetan

Stayed 3 nights in Jul 2022
Verified

10/10 Excellent

Foudrin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Jun 2019
Verified

2/10 Terrible

Verified traveller

Stayed 8 nights in Jun 2019
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 8 nights in Sep 2018
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort