4/10 Poor
Jeff
Business traveller, Travelled with group
9 Mar 2025
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed here March 2025 for business. The pictures of the rooms online look nothing like the actual rooms. We booked a family room with the separate seating area and double beds. We got an approx 300sq/ft room with one queen bed and a hanging bamboo curtain separating two single beds - they showed us the other options which frankly were even worse. I cannot stress enough how shockingly inaccurate the online advertisements of this hotel are. We did not have hot water for most of the week. There were cockroaches in the bathroom regularly.
The common areas are fairly nice and the food at the buffet is acceptable but nothing to write home about. The bars are rarely tended, so be prepared to typically wait 5-10 mins for drink service while they track down a bartender.
To call out a couple positives: the staff were very nice and we had one dinner at the Lobster Restaurant on the beach which I would rate fairly highly.
Overall, not a great experience and not what I would expect for $250 /night. I would not stay here again, the quality does not warrant the pricetag.
Finally, be cautious when you checkout. They sneak a "charity charge" on your invoice without calling it out (~$25). It's for a number of local non-profits which ultimately I donated to but it certainly would have preferred that it had been communicated.
Jeff
Stayed 7 nights in Mar 2025
