Eratap Holiday Packages

I have reached out to you at the very least it would be decent if you could respond back!! I would like a refund please

The staff really truly makes this stay amazing. They are so happy, so helpful, they made the stay great. The ocean views are fantastic and villas large and spacious. It is an experience to stay there. The island is a smaller island off the main island and there are no shopping centres, no TV no intent, nothing to distract you from total immersion into nature. Forest on one side, ocean on the other side, this resort was made for relaxation. We loved using the complimentary kayaks to explore the reef and the reef on the other side of the island was our favourite. Bed was very comfortable and so were the pillows. The chef made a great johlb adjusting dishes for my allergies, I notified the resort in advance about these and they were very helpful. The tuna steaks were amazing, never tasted fish so good.

Great location. Good amenities. Menu options limited - but breakfast included. The room was very good with everything you need. WiFi could do with a boost.

Property had some great facilities, beach, gym and water sports all positives. Rooms a little tired, food very mixed bag and staff genuine and super nice people, but a little ineffective at the same time. A basic example was no water on the room on arrival, checked with reception who said it’s housekeepings fault, ask them the following day, they said it’s not them it’s reception and we never received any water. I think it’s too strong to say we regret staying here but I wouldn’t stay again. We had another four days in Vanuatu and moved rather than sought to extend.

12 minute walk to centre of Port Vila and a number of good restaurants close by. Pool is a bonus - unfortunately was retiled during 2nd half of our stay but not an issue when explained it was due to damage from earthquake 14 months earlier