Independent - accommodation in Elkhart

Room was clean. Hotel was full. Bed was comfortable. There was an old odor of cigarette smoke in the room, but you can tell they are working to improve the hotel. We used the hotel just for sleeping, and for that it was great. The hotel even though it was full was quiet. Staff was friendly and worked to make sure we were taken care of.

This hotel did not meet basic cleanliness or maintenance standards. There were food splatters on the walls, smudges on the mirrors, sticky bathroom floors, filthy trash cans, and dirty floors throughout the common areas. The property also appeared poorly maintained, with peeling wallpaper and room numbers falling off the walls and rewritten in Sharpie. The water fountain was also dirty, and there was no bottled water available at the front desk or in the vending machine. The amenities were very limited. There was no smart TV for streaming services like Netflix, no proper nightstand by the bed, minimal toiletries and towels, and only one washer and dryer for the entire hotel, with the dryer broken during my stay. Breakfast was extremely minimal and clearly budget-focused. There were also a couple uncomfortable interactions at the front desk involving guests having issues paying for their stays, which created an awkward atmosphere. I do appreciate that the manager was kind enough to provide a late checkout and the sheets were very soft.

Air conditioning parking and amenities were acceptable for a 2 star property. The mattress cover on the bed was dirty on the side and I only noticed it on day 2 (looked like coffee had spilled) and the room air smelled musty (perhaps air consisting unit) overall the property was acceptable to stay at. The housekeeping staff came in to fluff the room which I was honestly surprised about- you don’t get that even at a Hilton or Marriott. The staff was polite, the area had a lot of food options around with quick access to turnpike. I’d stay here again if necessary.