Best Western - accommodation in Eastern Shore

We spent two wonderful nights at this hotel. Everything was great. The breakfast was good and offered a nice variety. The room was quiet and cozy. We did encounter some issues during check-in. The front desk is hard to find ; it would be helpful if the hotel description will be included that front desk located on the second floor and have a larger sign near the elevator indicating its location. The reason why I gave four stars instead of five is that the hotel charged from me an extra $20. I tried contacting the hotel to find out about this charge ,but unfortunately, NO Response

The room and premed is were very clean. Freindly and helpful staff. The hotel needs refurbishing, but everything’s functional and clean. The little beach in the back is very nice. Parking garage is a plus. Great restaurants and stores within walking distance.

I like that you can tell it was recently renovated however my bathroom still had hair in it and 2 of the sheets had black stain and one of the pillows good thing we had a double bed. Also some of the towels were not clean properly which we got new ones. The last day of the stay the fire alarm went off everyone was out side for 30 minutes or so and then they still end the breakfast early talking about pancake machine not working at this point I need the last day of my money back. Went back inside no hot water and had to bring my heavy ass suitcase down 6 flights of step when checking out