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Hotel Fire & Ice

4.5 star property
Luxurious slopeside hotel with 2 bars/lounges

Photo gallery for Hotel Fire & Ice

Sauna, steam room, massages
Lunch and dinner served, local cuisine
Baum Chalet, 1 Queen Bed, Garden View | View from room
Meeting facility
Lunch and dinner served, local cuisine

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Bar
  • Parking available
  • Spa
  • Gym
  • Breakfast available
  • Housekeeping

Explore the area

View map
An der Skihalle 1, Neuss, NW, 41472
  • Jever Fun Skihalle
    ‪1 min walk‬
  • Museum Insel Hombroich
    ‪6 min drive‬
  • Messe Düsseldorf
    ‪18 min drive‬
  • Düsseldorf (DUS-Düsseldorf Intl.)
    ‪20 min drive‬

Room options

View all photos for Standard Twin Room, 1 Single Bed

Premium bedding, down duvets, pillow-top beds, in-room safe

Standard Twin Room, 1 Single Bed

Highlights

Soundproofed
Individually furnished
Air conditioning
Connecting rooms available
Free cots/infant beds
HDTV
Hypo-allergenic bedding
Pillow menu
  • 24 sq m
  • Sleeps 1
  • 1 Twin Bed

View all photos for Family Suite

Family Suite

Family Suite

8.0 out of 10
Very good
(2 reviews)

Highlights

Soundproofed
Individually furnished
Air conditioning
Connecting rooms available
Free cots/infant beds
HDTV
Hypo-allergenic bedding
Pillow menu
  • 41 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed and 1 Twin Bunk Bed

View all photos for Baum Chalet, 1 Queen Bed, Garden View

Baum Chalet, 1 Queen Bed, Garden View

Baum Chalet, 1 Queen Bed, Garden View

10.0 out of 10
Exceptional
(3 reviews)

Highlights

Soundproofed
Individually furnished
Connecting rooms available
HDTV
Hypo-allergenic bedding
Pillow menu
Down duvet
Pillow-top bed
  • 25 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Premium Twin Room

Premium bedding, down duvets, pillow-top beds, in-room safe

Premium Twin Room

9.2 out of 10
Wonderful
(5 reviews)

Highlights

Soundproofed
Individually furnished
Air conditioning
Connecting rooms available
Free cots/infant beds
HDTV
Hypo-allergenic bedding
Pillow menu
  • 26 sq m
  • Sleeps 3
  • 1 Double Bed

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About the area

Neuss

A luxury stay in Neuss awaits you at Hotel Fire & Ice. You'll be steps from Jever Fun Skihalle and 4 km (2.5 mi) from Museum Insel Hombroich. Highlights at this ski hotel include 2 bars/lounges, a full-service spa and a restaurant. .A pampering day can include massages along with access to the sauna. The restaurant, Salzburger Hochalm, serves local cuisine and is open for lunch and dinner. Pistenlounge is the hotel's own lobby lounge, serving drinks along with breakfast and dinner. With ski-in ski-out access, there's more time for downhill skiing and snowboarding and you'll find skiing lessons on site. Additionally, you'll find free Wi-Fi in public areas, a gym and a sauna. Buffet breakfast is available on weekdays between 7:00 AM and 10:00 AM and on weekends between 7:30 AM and 11:30 AM. There's also the convenience of self parking. .Attractions within a 15-minute drive of this 4.5-property class Neuss hotel include Marktplatz and Konigsallee.

What's nearby

  • Jever Fun Skihalle - 1 min walk - 0.0 km
  • Museum Insel Hombroich - 6 min drive - 4.9 km
  • Marina Düsseldorf - 14 min drive - 14.8 km
  • Marktplatz - 17 min drive - 17.1 km
  • Messe Düsseldorf - 18 min drive - 23.8 km

Getting around

  • Neuss Holzheim Station - 5 min drive
  • Neuss Süd S-Bahn - 8 min drive
  • Düsseldorf Intl. Airport (DUS) - 31 min drive

Restaurants

  • ‪McDonald's - ‬7 min drive
  • ‪Lareira Portuguesa - ‬8 min drive
  • ‪zweihundertfünfzig - ‬5 min drive
  • ‪Marmaris - ‬7 min drive
  • ‪GaudiStadl - ‬2 min walk

About this property

Hotel Fire & Ice

Luxurious slopeside hotel with 2 bars/lounges
Have fun with on-site winter activities, including downhill skiing, snowboarding and sledging. After a day on the slopes, indulge in a treatment at the full-service spa or enjoy one of the other amenities, including a fitness centre and a steam room. Conveniences like ski storage, skiing lessons and ski equipment rentals allow you to spend less time with logistics and more time on the slopes. At the end of the day, order après-ski drinks at one of the hotel's 2 bars/lounges.

There's a restaurant on site. Public spaces have free WiFi. Limited parking is available for a fee and is offered on a first-come, first-served basis.

This 4.5-star Neuss hotel is smoke free.

  • 1 building
  • 101 guestrooms or units
  • 5 levels
  • 2 bars or lounges
  • 269 sq ft of conference space
  • 25 sq. m of conference space
  • Built in 2011
  • Ski lift tickets
  • Ski equipment storage
  • Ski equipment rentals
  • Charging station for electric cars
  • Conference centre
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Terrace
  • Fireplace in lobby
  • ATM
  • On-site shopping
  • Lift
  • No smoking on site
  • Locker space
  • Dining venue
Hotel Fire & Ice offers 101 accommodations with laptop-compatible safes and complimentary bottles of water. Each accommodation is individually furnished. Pillowtop beds feature down duvets and premium bedding. A pillow menu is available. 32-inch LCD televisions come with satellite channels.

Bathrooms include a shower, bathrobes, slippers and complimentary toiletries. Guests can surf the web using complimentary wireless Internet access. Additionally, rooms include coffee/tea makers and a hairdryer. Hypo-allergenic bedding, an iron/ironing board and change of towels can be requested. Housekeeping is provided on a daily basis.

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include massages. The spa is equipped with a sauna and a steam room. The spa is open daily.

Languages

Dutch, English, French, German, Polish, Spanish

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Uncovered parking on site (EUR 6 per day)
  • RV/bus/lorry parking (surcharge) on site
  • Limited on-site parking
  • Wheelchair-accessible parking available

Food and drink

  • Buffet breakfast available for a fee 7:00 AM to 10:00 AM on weekdays and 7:30 AM to 11:30 AM on weekends; EUR 24.50 for adults and EUR 12.25 for children
  • 2 bars/lounges
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • Jausenstadl
  • Pistenlounge
  • Salzburger Alm Biergarten
  • Salzburger Hochalm
  • Viva Bar

Things to do

  • Downhill skiing
  • Full-service spa
  • Gym
  • Mini golf
  • Sauna
  • Shopping
  • Ski equipment rentals
  • Ski lessons
  • Ski passes
  • Ski storage
  • Ski-in/ski-out access
  • Sledding
  • Snowboarding
  • Steam room

Family friendly

  • Art supplies
  • Children's games
  • Highchair
  • Laundry facilities
  • Mini golf
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Lockers
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • 13 meeting rooms
  • Conference centre (269 square foot of space)

Outdoors

  • Terrace

Full-service spa

  • Massage
  • Sauna
  • Spa open daily
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Lift (90 centimetre wide door)
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift

More

  • 1 building
  • 5 floors
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • Banquet hall
  • Built in 2011
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Fireplace in lobby
  • Local artist showcase
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reception hall
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Hypo-allergenic bedding
  • Pillow menu
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • 32-inch LCD TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water

More

  • Connecting rooms available
  • Individual furnishings
  • Iron/ironing board on request
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Soundproofed rooms
  • Water-efficient toilets

Policies

Check-in

Check-in time starts at 4:00 PM
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for EUR 30.0 per night.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately EUR 24.50 for adults and from EUR 12.25 for children
  • Uncovered self-parking fee: EUR 6 per day
  • Rollaway bed fee: EUR 30.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
This property uses eco-friendly cleaning products
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Diners Club and debit cards. Cash is not accepted. This property uses eco-friendly cleaning products. Cashless payment methods are available for all transactions.

We should mention

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Reservations are needed for massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Up to 2 children aged 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

National rating

Hotelstars Union assigns an official star rating for properties in Germany. This property is rated 4 star Superior, and is displayed on this page as 4.5 stars.

Property is also known as

Fire Ice Neuss
Hotel Fire & Ice
Hotel Fire & Ice Neuss
Hotel Fire Ice Neuss
Hotel Fire Ice
Hotel Fire & Ice Hotel
Hotel Fire & Ice Neuss
Hotel Fire & Ice Hotel Neuss

Frequently asked questions

What is the cancellation policy at Hotel Fire & Ice?

Hotel Fire & Ice offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is parking available at Hotel Fire & Ice?

Yep, Hotel Fire & Ice has an uncovered self car park for EUR 6 per day. Onsite parking is limited.

Are there any beaches close to Hotel Fire & Ice?

The closest beach to Hotel Fire & Ice is Paradiesstrand (8.8 km).

Is there a spa on site at Hotel Fire & Ice?

Yep, there is an onsite spa at Hotel Fire & Ice. It has a steam room and a sauna. You'll enjoy services like massages.

What makes Hotel Fire & Ice a romantic place to stay?

A bar, plus pillowtop beds in the guestrooms, help set the scene for a romantic weekend at Hotel Fire & Ice.

Is Hotel Fire & Ice family-friendly?

You bet! With amenities such as children's meals and on-site mini golf, as well as highchairs and art supplies in the guestrooms, it's no surprise that Hotel Fire & Ice is a hit with families.

Does Hotel Fire & Ice serve breakfast?

Sure does, buffet breakfast is offered on weekdays between 7:00 AM and 10:00 AM and weekends between 7:30 AM and 11:30 AM.

Is there a free airport shuttle available at Hotel Fire & Ice?

No, Hotel Fire & Ice does not offer an airport shuttle service.

Is there a bar or restaurant at Hotel Fire & Ice?

Yep, you can grab a meal at Hotel Fire & Ice's onsite restaurant that serves local cuisine.

What time are check-in & check-out at Hotel Fire & Ice?

Check-in begins at 4:00 PM. Check-out time is 11 AM.

Are pets allowed at Hotel Fire & Ice?

No, only service animals are allowed.

Hotel Fire & Ice Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 182 out of 256 reviews
Rating 8 - Good. 64 out of 256 reviews
Rating 6 - Okay. 7 out of 256 reviews
Rating 4 - Poor. 3 out of 256 reviews
Rating 2 - Terrible. 0 out of 256 reviews

9.8/10

Cleanliness

9.2/10

Staff & service

9.8/10

Amenities

9.6/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Eberson

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

10/10 Excellent

abdullah

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2024

8/10 Good

Joe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2024

10/10 Excellent

Zachary

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved our room, space for a small family was brilliant. Cute decor that gives you the lodge feel. Breakfast was nice with good options. Kids loved snowboarding.
Stayed 1 night in Dec 2023

10/10 Excellent

Richard

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023

8/10 Good

Dewinder

Stayed 2 nights in May 2023

10/10 Excellent

Peter

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
As always , great hotel great friendly staff and peaceful
Stayed 1 night in May 2023

10/10 Excellent

Peter

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Always amazing stay. Staff friendly and you can sit and watch the skiers . Great place.
Stayed 1 night in Mar 2023

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2022

10/10 Excellent

Peter

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fire and ice chalets

Absolutely amazing stay in the tree chalet . Restaurant good with very helpful staff. Have stayed a few times and will again
Stayed 1 night in Aug 2021

10/10 Excellent

Peter

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

maz complex

What an amazing complex. I would recommend this hotel to anyone. We stayed in the treehouse and it was magnificent. But as I say the whole complex deserves praise. You have to see it to believe it
Stayed 1 night in Jun 2020

10/10 Excellent

Shiliang

Stayed 1 night in Jun 2020

10/10 Excellent

Peter

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Absolutely brilliant. Staff were great and very friendly and helpful. Restaurant good and a very pleasant stay. Definitely stay again
Stayed 1 night in Jun 2020

10/10 Excellent

bob, charleston, sc

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the place was clean, good breakfast, good restaurant, cool stuff to do
Stayed 1 night in Nov 2019

10/10 Excellent

Marc, Montreal

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice hotel, family room perfect for children.
Stayed 1 night in Oct 2019

10/10 Excellent

Annalise, Iserlohn, Germany

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such a fun and unexpected place to stay and enjoy a "ski vacation" not far from home. Everything is so clean and nicely decorates, the staff is nice and the food is super tasty!
Stayed 1 night in Oct 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a fabulous stay here. The room was clean, big and nicely decorated in a unique way. The facilities were amazing. We ate at the restaurants and had a full day of skiing and snowboarding inside. The weather outside was poor so we didn’t get to enjoy the outside activities. We will definitely book here again.
Stayed 1 night in Oct 2019

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Quirky perfection

Character full, fun and great service, plus free parking!!!
Stayed 1 night in Sep 2019

8/10 Good

Abdullah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice treehouse

The treehouse I booked didn’t have that much of woods. Just one line of trees and there was a street afterwards. But the room was very clean, quiet and comfortable.
Stayed 1 night in Aug 2019

4/10 Poor

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

No wifi

No wifi in my room, reception told me explicitly they were not going to do anything about it Won't come back to this place.
Stayed 2 nights in Jul 2019

10/10 Excellent

Peter

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Wow, twice Wow and three times Wow!

I stayed in one of the 'tree-house' rooms and they are a nutty (no pun intended), as they sound. Approached along a winding path, just far enough from the main Ski-Halle to be quiet, but close enough to get to the action quickly. You feel like you're in the middle of nowhere! The room is superb, very well appointed, large enough and creatively fitted out and decorated. Excellent service from the staff. Just wow, I'll definitely be staying there again. It's also cheaper than the city centre hotels and closer to where I need to work.
Stayed 1 night in Jul 2019

10/10 Excellent

Hsiao-Wen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Perfect stay with family!

This was 2nd stay in this hotel and we are always fully satisfied with everything from facilities to service. We stayed family suite room same as last time and it is really wonderful and strongly recommend to everyone. Breakfast is also so nice. Also main reason to stay here is to enjoy ski!! It opens in whole year. We will definitely come again and stay same family suite again and again.
Stayed 1 night in Apr 2019

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2019

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great complex for all the family

Very good hotel complex. Wish we could have stayed longer to make use of the facilities. Definitely thinking of coming back with my family
Stayed 1 night in Feb 2019