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Best Western Premier Dover Marina Hotel & Spa

4.0 star property
On beach with hot tub, near Dover Western Docks Cruise Terminal

Photo gallery for Best Western Premier Dover Marina Hotel & Spa

Suite, 1 King Bed, Balcony, Sea View (with Sofabed)
Deluxe Room, 1 Double Bed, Balcony, Sea View
Premium bedding, memory-foam beds, in-room safe, individually decorated
Reception
Exterior

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Bar
The current price is AU$193
includes taxes & fees
29 June - 30 June

Explore the area

Map
Dover Waterfront, Waterloo Crescent, Dover, England, CT17 9BP
  • Dover Castle
    ‪12 min walk‬
  • Dover Western Docks Cruise Terminal
    ‪13 min walk‬
  • Dover Eastern Docks Ferry Terminal
    ‪17 min walk‬

Room options

View all photos for Standard Room, 1 Double Bed, Non Smoking, Sea View

Premium bedding, memory-foam beds, in-room safe, individually decorated

Standard Room, 1 Double Bed, Non Smoking, Sea View

Highlights

Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Heating
Free cots/infant beds
Dining table
  • Sea view
  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe Room, 1 Double Bed, Balcony, Sea View

Deluxe Room, 1 Double Bed, Balcony, Sea View

Deluxe Room, 1 Double Bed, Balcony, Sea View

Highlights

Balcony
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Private indoor hot tub
Air conditioning
Heating
  • Sea view
  • Sleeps 2
  • 1 Double Bed

View all photos for Family Room, 2 Double Beds, Non Smoking (Family 4)

Family Room, 2 Double Beds, Non Smoking (Family 4)

Family Room, 2 Double Beds, Non Smoking (Family 4)

Highlights

Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Heating
Free cots/infant beds
Dining table
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite, 1 King Bed, Balcony, Sea View (Walk-in Shower;Larger Room)

Suite, 1 King Bed, Balcony, Sea View (Walk-in Shower;Larger Room)

Suite, 1 King Bed, Balcony, Sea View (Walk-in Shower;Larger Room)

Highlights

Balcony
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Private indoor hot tub
Air conditioning
Heating
  • Sleeps 4
  • 1 King Bed

View all photos for Family Room, Multiple Beds, Non Smoking (Family 3)

Premium bedding, memory-foam beds, in-room safe, individually decorated

Family Room, Multiple Beds, Non Smoking (Family 3)

Highlights

Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Heating
Free cots/infant beds
Dining table
  • Sleeps 3
  • 1 Double Bed and 1 Single Bed

View all photos for Family Room, Multiple Beds, Non Smoking (Family 5)

Family Room, Multiple Beds, Non Smoking (Family 5)

Family Room, Multiple Beds, Non Smoking (Family 5)

Highlights

Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Heating
Free cots/infant beds
Dining table
  • Sleeps 5
  • 2 Double Beds and 1 Single Bed

View all photos for Suite, 1 King Bed, Balcony, Sea View (with Sofabed)

Suite, 1 King Bed, Balcony, Sea View (with Sofabed)

Suite, 1 King Bed, Balcony, Sea View (with Sofabed)

Highlights

Balcony
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Heating
Free cots/infant beds
  • Sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 Single Bed, Non Smoking

Standard Room, 1 Single Bed, Non Smoking | Property amenity

Standard Room, 1 Single Bed, Non Smoking

Highlights

Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Heating
Free cots/infant beds
Dining table
  • 11 sq m
  • Sleeps 1
  • 1 Single Bed

View all photos for Standard Room, 1 Double Bed, Non Smoking

Standard Room, 1 Double Bed, Non Smoking

Standard Room, 1 Double Bed, Non Smoking

Highlights

Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Heating
Free cots/infant beds
Dining table
  • 12 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 2 Single Beds, Non Smoking

Standard Room, 2 Single Beds, Non Smoking

Standard Room, 2 Single Beds, Non Smoking

Highlights

Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Heating
Free cots/infant beds
Dining table
  • 12 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Superior Room, 1 Double Bed, Balcony, Sea View

Premium bedding, memory-foam beds, in-room safe, individually decorated

Superior Room, 1 Double Bed, Balcony, Sea View

Highlights

Balcony
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Heating
Free cots/infant beds
  • Sea view
  • Sleeps 2
  • 1 Double Bed

Standard Twin Room

  • Sleeps 2
  • 2 Single Beds

2 Double 1 Single Bed, Non-Smoking, Family Room

  • Sleeps 5
  • 2 Double Beds and 1 Single Bed

Deluxe Double Room with Seaview and Balcony

  • Sleeps 2
  • 1 Double Bed

Suite-1 King Bed, Non-Smoking, Larger Room, Jetted Tub, Balcony, Sea View, Walk in Shower

  • Sleeps 2
  • 1 King Bed

Suite-1 King Bed, Non-Smoking, Sofabed, Balcony, Sea View

  • Sleeps 2
  • 1 Single Sofa Bed and 1 King Bed

2 Double Beds, Non-Smoking, Family Room

  • Sleeps 4
  • 2 Double Beds

Standard Single Room

  • Sleeps 1
  • 1 Single Bed

Standard Double Room with Sea View

  • Sleeps 2
  • 1 Double Bed

Standard Double Room

  • Sleeps 2
  • 1 Double Bed

Superior Double Room with Sea View and Balcony

  • Sleeps 2
  • 1 Double Bed

1 Double 1 Single, Non-Smoking, Family Room

  • Sleeps 3
  • 1 Single Bed and 1 Double Bed

About the area

Dover

At Best Western Premier Dover Marina Hotel & Spa you'll be within steps of North Downs Way - East and Dover Beach. Highlights at this beachfront hotel include 2 restaurants, a full-service spa and a gym. .A day of pampering can include body scrubs and mani/pedis along with access to the hot tub. The restaurant, Mr White's Chophouse, serves international cuisine and is open for breakfast, lunch and dinner. Waterfront Bar is the hotel's own bar, serving drinks along with lunch and dinner. Spend the day at the beach and enjoy the on-site gym, Hot tub and sauna. Plus you'll find free Wi-Fi in public areas, a 24-hour business centre and a coffee shop/cafe. Full breakfast is available daily between 6:30 AM and 10:00 AM. There's also self parking, along with the convenience of an airport shuttle. .Within a 30-minute walk of this 4-property class Dover hotel, attractions include Dover Western Docks Cruise Terminal and Dover Castle.

What's nearby

  • Dover Beach - 1 min walk - 0.2 km
  • Dover Harbour - 6 min walk - 0.5 km
  • Dover Castle - 12 min walk - 1.0 km
  • Dover Western Docks Cruise Terminal - 13 min walk - 1.2 km
  • Dover Eastern Docks Ferry Terminal - 17 min walk - 1.5 km

Getting around

  • Dover Priory Station - 13 min walk
  • Gatwick Airport (LGW) - 92 min drive

Restaurants

  • ‪Costa Coffee - ‬8 min walk
  • ‪The Eight Bells - ‬6 min walk
  • ‪The Hoptimist - ‬4 min walk
  • ‪KFC - ‬4 min walk
  • ‪La Salle Verte - ‬6 min walk

About this property

Best Western Premier Dover Marina Hotel & Spa

On beach with hot tub, near Dover Western Docks Cruise Terminal
Best Western Premier Dover Marina Hotel & Spa offers its guests a full-service spa, a health club, and Access to hot tub. There are 2 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces.

Business amenities include a 24-hour business centre and 4 meeting rooms. A sauna, a terrace, and multilingual staff are also featured at Best Western Premier Dover Marina Hotel & Spa. An airport shuttle (available 24 hours) and a cruise ship terminal shuttle are available for a fee. Limited parking is available for a fee and is offered on a first-come, first-served basis.

This Victorian Dover hotel is smoke free.

  • 1 building
  • 122 guestrooms or units
  • 6 levels
  • 2 dining venues
  • 68 sq. m of conference space
  • Built in 1832
  • Deli
  • Business centre (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • Television in lobby
  • Bellhop
  • Lift
  • No smoking on site
  • Bar or lounge
Best Western Premier Dover Marina Hotel & Spa offers 122 air-conditioned accommodations with a safe and free newspapers. This individually decorated and furnished accommodation has separate sitting areas and includes dining tables. Memory foam beds feature premium bedding. 32-inch flat-screen televisions come with digital channels. Bathrooms include bathrobes, complimentary toiletries and hairdryers.

This Dover hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include coffee/tea makers and an iron/ironing board. Housekeeping is provided on a daily basis.

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include facials, body scrubs, body treatments and manicures and pedicures. The spa is equipped with a hot tub.

The spa is open daily. Children under 18 years old are not allowed in the spa without adult supervision. Guests under 16 years old are not allowed in the spa.

Languages

Arabic, English, French, Hindi, Polish, Spanish

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The price is AU$169
includes taxes & fees
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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Cruise terminal shuttle (surcharge)
  • Ferry terminal shuttle (surcharge)
  • Parking on site (GBP 5 per night)
  • Limited on-site parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily full breakfast available 6:30 AM to 10:00 AM for a fee: GBP 15.95 for adults and GBP 8 for children
  • 2 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Mr White's Chophouse
  • Starbucks Cafe
  • Waterfront Bar
  • Wheeler's Fish and Chips

Things to do

  • 24-hour gym
  • Fitness classes
  • Full-service spa
  • Hot tub
  • Piano
  • Sauna
  • Steam room
  • TV in common areas
  • Yoga classes

Family friendly

  • Dining table
  • Free cot
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 24-hour business centre
  • 4 meeting rooms
  • Computer station
  • Conference space

Outdoors

  • Garden
  • On the beach
  • On the waterfront
  • Terrace

Full-service spa

  • Body scrubs
  • Facials
  • Hot tub
  • Manicures/pedicures
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • High-pile carpet in room
  • Lift
  • Vibrating pillow alarm
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-width doorways
  • Wheelchairs on site

More

  • 1 building
  • 6 floors
  • Banquet hall
  • Built in 1832
  • Smoke-free property
  • Victorian architecture

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Memory foam mattress
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with digital channels

Food and drink

  • 24-hour room service
  • Champagne service
  • Coffee/tea maker
  • Dining table
  • Electric kettle
  • Restaurant dining guides

More

  • Air conditioning
  • Desk
  • Free daily newspapers
  • Heating
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Phone
  • Safe
  • Separate sitting area
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: anytime
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Late check-out subject to availability
Late check-out fee: GBP 30
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
This property will place a credit card authorization for the cost of the 1st night for any bookings where payment for the stay will be made on site instead of at the time of booking.

Access methods

Staffed front desk

Pets

  • Pets: GBP 40 per pet, per day, plus a deposit of GBP 100 per stay
  • Only dogs and cats are allowed
  • Pets cannot be left unattended
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for GBP 10.0 per night.
  • Free cots (infant beds)!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: from approximately GBP 15.95 for adults and from GBP 8 for children
  • Airport shuttle fee: GBP 145 per vehicle (one way)
  • Self-parking fee: GBP 5 per night
  • Pet deposit: GBP 100 per stay
  • Pet fee: GBP 40 per pet, per day
  • Service animals are exempt from fees
  • Late check-out fee: GBP 30 (subject to availability)
  • Rollaway bed fee: GBP 10.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, debit cards and cash. This property reserves the right to pre-authorise the guest's credit card prior to arrival.

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.
  • Guests may experience noise disturbance due to nearby construction work.
  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

Best Western Dover Marina
Best Western Marina Dover
Best Western Plus Dover
Best Western Plus Dover Marina
Best Western Plus Dover Marina Hotel
Dover Best Western Marina Hotel
Dover Marina Hotel
Hotel Dover Marina
Hotel Marina Dover
Marina Hotel Dover
Best Western Dover Marina Hotel And Spa
Best Western Dover Marina Hotel Dover
BEST WESTERN PLUS Dover Marina Hotel & Spa England, UK
Best Western Plus Marina Hotel
Best Western Plus Marina
Best Western Dover Marina Hotel
BEST WESTERN PLUS Dover Marina Hotel & Spa England UK
Best Western Plus Dover Marina Hotel Spa
Premier Dover Marina & Dover
Best Western Plus Dover Marina Hotel Spa

Frequently asked questions

Is parking available at Best Western Premier Dover Marina Hotel & Spa?

Yep, Best Western Premier Dover Marina Hotel & Spa has a self car park for GBP 5 per night. Onsite parking is limited.

How much does it cost to stay at Best Western Premier Dover Marina Hotel & Spa?

As of 17 June 2025, prices found for a 1-night stay for 2 adults at Best Western Premier Dover Marina Hotel & Spa on 30 June 2025 start from AU$192.95, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Are there any beaches close to Best Western Premier Dover Marina Hotel & Spa?

Yep, Best Western Premier Dover Marina Hotel & Spa is a short 2-minute walk from Dover Beach. Fun beach activities include windsurfing, body boarding and kayaking. You can also find boat tours.

Is there a spa on site at Best Western Premier Dover Marina Hotel & Spa?

Yep, there is an onsite spa at Best Western Premier Dover Marina Hotel & Spa. You'll enjoy heaps of services like body scrubs, facials and body treatments.

What luxury perks are available at Best Western Premier Dover Marina Hotel & Spa?

Best Western Premier Dover Marina Hotel & Spa features a full-service spa, a health club and 2 restaurants. All guestrooms come with memory foam beds, premium bedding and 24-hour room service.

What makes Best Western Premier Dover Marina Hotel & Spa a romantic place to stay?

1 hot tub and beachfront dining, as well as memory foam beds in the guestrooms, all help set the scene for a romantic weekend at Best Western Premier Dover Marina Hotel & Spa.

Is Best Western Premier Dover Marina Hotel & Spa family-friendly?

You bet! With amenities such as children's meals and laundry facilities, as well as free infant beds in the guestrooms, it's no surprise that Best Western Premier Dover Marina Hotel & Spa is a hit with families.

Does Best Western Premier Dover Marina Hotel & Spa serve breakfast?

Yep, full breakfast is served daily from 6:30 AM to 10:00 AM.

Is there a free airport shuttle available at Best Western Premier Dover Marina Hotel & Spa?

No, but there's an airport shuttle that runs 24 hours a day on request for a fee.

Is there a bar or restaurant at Best Western Premier Dover Marina Hotel & Spa?

Yep, they've got a lounge bar and 2 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Best Western Premier Dover Marina Hotel & Spa?

Check-in begins at 2:00 PM. Check-out time is 11 AM.

Best Western Premier Dover Marina Hotel & Spa Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 295 out of 522 reviews
Rating 8 - Good. 129 out of 522 reviews
Rating 6 - Okay. 66 out of 522 reviews
Rating 4 - Poor. 24 out of 522 reviews
Rating 2 - Terrible. 8 out of 522 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Lindsay

Travelled with group
Liked: Amenities
Floor creaks all night as if haunted, like something is walking around in the room
Stayed 1 night in May 2025

6/10 Okay

Dale, Hamlyn Terrace

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities
We have stayed in many hotels but sadly we won't be going back to this one. The premier room that we booked barely had enough room to get past the bed and TV, you struggled to sit on the toilet and the terrible smell coming out of the toilet was ghastly. The location is obviously excellent as were the staff, however this hotel needs a review of its prices and standards as they don't match up to what they charged.
Stayed 1 night in Apr 2025

10/10 Excellent

Antonia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Best stay at a hotel in ages! Stay here in Dover!

I had the best time here! I wasn't expecting this level of service from this brand but I must say, they knocked it out the park and my expectations were exceeded. The staff were super attentive, friendly and solution based. Comfy beds and couldnt fault the cleanliness. Breakfast buffet is spectacular. I really couldnt fault this place and will deff be back. Business travel or a weekend away as a couple this place has it all with the spa facilities downstairs.
Stayed 2 nights in Mar 2025

8/10 Good

Peter

Stayed 1 night in Mar 2025

10/10 Excellent

Jamie

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2025

10/10 Excellent

Patricia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

10/10 Excellent

Hannah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2025

10/10 Excellent

Christina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2025

10/10 Excellent

Robert

Stayed 1 night in Feb 2025

8/10 Good

Georgelle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice friendly staff, found strands of hair in the shower which was easily discarded. Breakfast was satisfying. Easy access to spa area and town the town centre was a stone throw away.
Stayed 2 nights in Mar 2025

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

10/10 Excellent

Meghna

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

4/10 Poor

Debbie

Travelled with family
Disliked: Property conditions & facilities
The room booked was a Superior Sea View with Balcony with website rooms in that category showing light airy and spacious rooms. The one we were allocated was dark, dingy and you have to turn sideways to move between the end of the bed and TV fixed to the wall and I am of average build. The bathroom floor and toilet seat cover were soaking wet and a slip hazard, so no attention to detail on cleaning and finally the room decor was damaged and considering they are supposed to have renovated 1 year ago this room had taken a good battering. The breakfast service was a buffet, they seemed unable to manage the numbers of people coming through, e.g running low or out of food, juices, cups for hot drinks. The location is ok but I would not consider this a 4* hotel sadly. It does have potential but currently not living up to that from an overall condition, service or decor point of view. We changed rooms twice, the 3rd was good, but you shouldn't have to keep going back all those times, a 4* hotel should have all rooms well maintained and of a good size to satisfy the room category being booked. I geel sometimes when you go through a 3rd party booking site you are treated less favourably than direct bookings which is wrong and I hate having to complain but it seems the only way to get a room as advertised. Take a bit of shine off your break away when you have to have these types of conversation.
Stayed 1 night in Mar 2025

8/10 Good

Christelle

Stayed 1 night in Feb 2025

10/10 Excellent

Emma

Stayed 1 night in Feb 2025

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Room comfort
Stayed 1 night in Feb 2025

6/10 Okay

david

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2025

10/10 Excellent

ADEER M

Liked: Cleanliness, staff & service
Stayed 1 night in Oct 2024

6/10 Okay

Verified traveller

Liked: Cleanliness, room comfort
Disliked: Staff & service

Room service not available

The room was fine lovely view But it was the room service. I've never ordered it before but after a long drive we decided we would. Noone answered only to be told we would have to come down and order & get it ourselves and it would be a 2 hour wait. This was the bar staff not the reception staff who did try to help me. But that did frustrate us as this was 8pm
Stayed 2 nights in Feb 2025

8/10 Good

Darrel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

10/10 Excellent

Jonathan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Amazing place excellent service highly recommended

Very happy with our stay, we traveled on the ferry late and arrived in Dover just before midnight, the hotel was very easy to find and only a very short drive for the ferry port, hotel was undergoing renovations and this was clearly sign posted in spite of this it was lovely inside and the to staff member on reception were extremely helpful and very accommodating, really great service. The room was fantastic!! 5 beds (which is so hard to get in lower budget hotels and we always struggle) very spacious room with comfort beds and great hot drink selection and even a fridge!. Bathroom was amazing very modern and clean with some great features and plenty of toiletries. Overall we are extremely happy with our stay highly recommended and will definitely be booking here again
Stayed 1 night in Feb 2025

4/10 Poor

Darling

Business traveller
Liked: Staff & service, amenities
Disliked: Cleanliness
nice
Stayed 2 nights in Jan 2025

8/10 Good

Rabia

Travelled with partner
Liked: Amenities
Everyone was very polite and helpful
Stayed 3 nights in Feb 2025

10/10 Excellent

Kajal

Liked: Cleanliness, staff & service, property conditions & facilities
Had a great experience at this hotel and spa. Great services from Ravi at reception and Paulo during breakfast time. they were very polite. Will definitely be coming back here.
Stayed 1 night in Feb 2025

8/10 Good

Mark

Stayed 2 nights in Feb 2025