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3.7 out of 5

"Nice hotel bit out dated but in a great spot cleanliness was an issue poor level of maintenance " More

By a verified traveller on Thu 25 Oct 2018

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Hotel Description

At Best Western Plus Dover Marina Hotel & Spa you'll be 1.8 km (1.1 mi) from Dover Castle and 2.3 km (1.4 mi) from White Cliffs of Dover. Highlights at this beachfront hotel include 2 restaurants, a full-service spa, and free self parking.

Flat-screen TVs with digital channels are featured in all 85 individually decorated rooms, and you can enjoy free WiFi, free wired Internet, and coffee/tea makers. Memory foam beds and premium bedding welcome you to a good night's rest, and other nice touches include free toiletries. 24-hour room service, free newspapers, and safes are also available.

A relaxing day at Waterfront Spa can include deep-tissue massages, body scrubs, and facials along with aromatherapy and Ayurvedic treatments. The restaurant, Mr White's Chophouse, serves international cuisine and is open for breakfast, lunch, and dinner. Waterfront Bar is the hotel's own bar, serving drinks along with lunch and dinner. Spend the day at the beach and enjoy the onsite 24-hour fitness center, spa tub, and sauna. Plus you'll find free WiFi in public areas, a 24-hour business center, and a coffee shop/café. Full breakfast is available daily between 6:30 AM and 10:30 AM. There's also limited parking, along with the convenience of an airport shuttle.

Attractions within a 20-minute drive of this 4-star Dover hotel include Eurotunnel Folkestone Terminal and Wingham Wildlife Park.

Standard Room, 1 Double Bed, Non Smoking

Bed Count 1 Full Bed Maximum Occupancy 2 Max
AU$203* Per night/room 1 May - 2 May

Superior Room, 1 Double Bed, Balcony, Sea View

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Family Room, Non Smoking (1 Double & 2 Single OR 2 Double with Sofa Bed OR 3 Single)

Bed Count 1 Full Bed Maximum Occupancy 4 Max

Standard Room, 1 Double Bed, Non Smoking, Sea View

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Standard Room, 2 Single Beds, Non Smoking

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Deluxe Room, 1 Double Bed, Non Smoking

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Best Western Plus Dover Marina Hotel & Spa ratings based on 7 Verified Reviews

Review Summary
3.7 out of 5 3.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Best Western Plus Dover Marina Hotel & Spa

Everyone (6) Couples (1)
2 out of 5
Entirely useless shower. One waits 5-8 minutes for hot water to reach the room and then the pressure is so low you barely get wet. Terrible let down on an otherwise reasonable room.

Posted by on 4 Feb. 2019

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Comment from Hotel Management

4 Feb. 2019 by General Manager

Dear Guest, Thank you for taking the time to write this review with regards to your recent stay with us. First of all, please accept my most sincere apologies for what clearly was a disappointing experience. Please rest assured that we have taken your comments on board and passed them on to the relevant departments for their review. It is a pleasure to announce that we are upgrading our water pressure with new water tanks and pipes by end of February. It would be such a pleasure to personally welcome you back to our new and improved hotel! I hope we may have the opportunity of welcoming you back again in the very near future and restoring your faith in us. With much appreciation, Suresh Abbas General Manager

3 out of 5
Nice hotel bit out dated but in a great spot cleanliness was an issue poor level of maintenance

Posted by , from Australia on 25 Oct. 2018

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Comment from Hotel Management

26 Oct. 2018 by General Manager

Dear Clive, Thank you so much for taking to time to complete this review in regards to your recent stay with us. It was our pleasure to take care of you and we sincerely look forward to welcoming you back again in the future. Kind regards, Suresh Abbas General Manager

4 out of 5
The bar and restaurant areas are lovely and it looks like there are refurbishments happening in the rooms. Our rooms were a little ‘tired’. An interesting place to stay with the Castle within walking distance and the view of a very busy port.

Posted by on 30 Sep. 2018

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Comment from Hotel Management

1 Oct. 2018 by General Manager

Dear Guest, Thank you for your loyalty and for taking the time to write this review.. We are glad to hear about your experience, please rest assured that we will pass your comments on to the rest of the team. Myself and the team we look forward to welcome you back very soon. Kind regards, Suresh Abbas General Manager

4 out of 5

Comfortable hotel near port.

Comfortable hotel with good restaurant and bar. At present there is building construction going on nearby so it is quite noisy. Free parking is offered close by.

Posted by , from Australia on 30 May 2018

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Comment from Hotel Management

30 May 2018 by General Manager

Dear Barb, Thank you on behalf of the Best Western Dover Marina Team for having left us your feedback. It is always a pleasure to receive positive comments and I can assure you that these have been passed on to our staff, which can serve as a way for a continuous improvement of our services. We hope to welcome you again soon. Best Regards Suresh Abbas General Manager

4 out of 5

Good hotel

Pros: Good staff who were quick to respond on anything I asked
Cons: The lift is small and slow so a bit of patience is needed
Location: Dover Castle is a must visit
Nice location close to the Castle and with a lot of local restaurants to choose from as well as that of the hotel. A quick walk across the road to the beach front, A little difficult to find using Google maps navigation due to one access road being closed so you have to carry on through the town until they point you to another access point.

Posted by on 14 Oct. 2017

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4 out of 5
Pros: Restaurant
Cons: View if room at back
sea front view of ferry terminals was great

Posted by , from Australia - NSW - Newcastle on 4 May 2014

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5 out of 5
Pros: Sitting on the waterfront having breakfast or a drink at night
Cons: Water pressure in the shower
Location: on the waterfront.
Facilities: Nice , old hotel ; Service: Go the extra mile; Cleanliness: Spick and span; staff were very helpful

Posted by , from Australia - VIC - Melbourne on 9 Sep. 2013

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About the Best Western Plus Dover Marina Hotel & Spa

Location Dover Waterfront, Waterloo Crescent, Dover, England CT17 9BP

Renovations + Closures

This property is closed from 23 March 2020 to 01 July 2020 (dates subject to change).

Property Features

Best Western Plus Dover Marina Hotel & Spa offers its guests a full-service spa, a health club, and a spa tub. There are 2 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces. There's an onsite 24-hour business center. Event space at this hotel measures 732 square feet (68 square meters) and includes conference space. A sauna, spa services, and a terrace are also featured at Best Western Plus Dover Marina Hotel & Spa. An airport shuttle (available 24 hours) and a cruise ship terminal shuttle are available for a fee. Limited free parking is available on a first-come, first-served basis. This Victorian Dover hotel is smoke free.

  • 1 building
  • 85 guestrooms or units
  • 6 levels
  • 2 dining venues
  • 732 sq ft of conference space
  • 68 sq m of conference space
  • Built in 1832
  • Bar or lounge
  • Coffee shop
  • Deli
  • Business center (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Wedding services available
  • Terrace
  • Garden
  • Gift shop
  • Newspapers in lobby (free)
  • Television in lobby
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Snack bar/deli
  • Laundry facilities
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi

Parking

Free self parking , Parking (limited spaces) , Free parking nearby

Transport

  • Airport: London (LGW-Gatwick) (128.1 km / 79.6 mi)
  • Train station: Dover Priory Station (1.3 km / 0.8 mi)
  • Property shuttles: Airport shuttle, cruise terminal shuttle, and ferry terminal shuttle
  • Parking: Free self parking

Room Amenities

Best Western Plus Dover Marina Hotel & Spa offers 85 air-conditioned accommodations with safes and complimentary newspapers. Each accommodation is individually furnished and decorated. Memory foam beds feature premium bedding. 32-inch flat-screen televisions come with digital channels. Bathrooms include complimentary toiletries and hair dryers. This Dover hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided daily.

  • Memory foam beds
  • In-room dining (24 hours)
  • Flat-screen television
  • Digital channels
  • Coffee maker
  • Luxury bedding
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Newspapers (free)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Air conditioning
  • Ensuite bathroom
  • Unique furnishings
  • Unique decor
  • Wheelchair accessible

Food & Drink

For a fee, guests can enjoy full breakfast daily from 6:30 AM to 10:30 AM.

Mr White's Chophouse - This beachfront restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available.

Waterfront Bar - This beachfront bar specializes in international cuisine and serves lunch, dinner, and light fare. Open daily.

Wheeler's Fish and Chips - This beach seafood restaurant specializes in British cuisine and serves breakfast, brunch, lunch, and dinner. Guests can enjoy alfresco dining (weather permitting). Open daily.

Starbucks Cafe - Onsite coffee shop. Open daily.

24-hour room service is available.

Spa Services

  • Number of treatment rooms 7
  • Couples treatment rooms
  • Manicures and pedicures
  • Body treatments
  • Body scrubs
  • Facial treatments
  • Aromatherapy treatments
  • Ayurvedic treatments
  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Sauna in spa
  • Spa tub in spa
  • Steam room in spa
  • Minimum age to access spa is 16
  • Sports massage
  • Massages

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Check-in time ends at midnight
  • Minimum check-in age is 18

Special check-in instructions:

To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation. If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation.

24-hour airport shuttle service is available on request. Fees may apply. Contact the property in advance to make arrangements.

The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification. Any other arrangements must be coordinated with the property prior to arrival.

This property will place a credit card authorization for the cost of the 1st night for any bookings where payment for the stay will be made on site instead of at the time of booking.

To arrange for check-in, guests must contact the property in advance of arrival using the information on the booking confirmation. Guests arriving after midnight must make advance arrangements by contacting the property using the information on the booking confirmation.

Airport transportation is offered on request 24 hours a day. Fees may apply. Please make arrangements in advance by contacting the property.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for GBP 10.0 per night.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

  • Only service animals are allowed
  • Service animals exempt from fees/restrictions
  • Debit cards not accepted

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: GBP 15.95 for adults and GBP 8.50 for children (approximately)
  • Airport shuttle fee: GBP 145 per vehicle (one way)
  • Late check-out fee: GBP 30 (subject to availability)
  • Rollaway bed fee: GBP 10.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Best Western Dover Marina
  • Best Western Marina Dover
  • Best Western Plus Dover
  • Best Western Plus Dover Marina
  • Best Western Plus Dover Marina Hotel
  • Dover Best Western Marina Hotel
  • Dover Marina Hotel
  • Hotel Dover Marina
  • Hotel Marina Dover
  • Marina Hotel Dover
  • Best Western Dover Marina Hotel And Spa
  • Best Western Dover Marina Hotel Dover
  • BEST WESTERN PLUS Dover Marina Hotel & Spa England, UK
  • Best Western Plus Marina Hotel
  • Best Western Plus Marina
  • Best Western Dover Marina Hotel
  • BEST WESTERN PLUS Dover Marina Hotel & Spa England UK
  • Best Western Plus Dover Marina Hotel Spa
  • Best Plus Dover Marina & Dover
  • Best Western Plus Dover Marina Hotel & Spa Hotel
  • Best Western Plus Dover Marina Hotel & Spa Dover
  • Best Western Plus Dover Marina Hotel & Spa Hotel Dover

You should know

  • Best Western Plus Dover Marina Hotel & Spa offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.