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The Carlton Hotel

Property class: 3

Photo gallery for The Carlton Hotel

A marina with various boats docked, a bridge in the background, and buildings on a hill.
A hallway with patterned wallpaper and a carpeted floor, leading to a room with a blue-lit door.
A multi-story building with balconies, a gated entrance, and parked cars.
A hotel room with two single beds, a desk with a chair, a television, and a window with curtains.
A hallway with patterned wallpaper, a staircase, and a framed artwork on the wall.

Reviews

5.6 out of 10

Popular amenities

  • Breakfast available
  • Business services
  • Bar
The current price is AU$95
includes taxes & fees
30 Aug - 31 Aug

Explore the area

View map
16/19 The Leas, Folkestone, England, CT20 2DU
  • Place, Leas Cliff Hall
    ‪1 min walk‬
  • Place, Folkestone Harbour
    ‪12 min walk‬
  • Place, Folkestone Beach
    ‪16 min walk‬

Room options

View all photos for Double Room

A hotel room with a bed, a desk, and a television mounted on the wall.

Double Room

  • 22 sq m
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Twin Room

A hotel room with two beds, a TV mounted on the wall, a fireplace, and red curtains.

Twin Room

  • 25 sq m
  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Double Room, Sea View

A neatly made bed with a patterned bedspread, a bedside lamp, and a door with a lock.

Double Room, Sea View

  • 22 sq m
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Family Room

A hotel room with two beds, a television, a desk with a lamp, and a wardrobe.

Family Room

  • Sleeps 4
  • 2 Double Beds and 1 Single Bed
  • Free Wi-Fi

View all photos for Single Room

A hotel room with a bed, a desk with a computer, a chair, and a window with curtains.

Single Room

  • 22 sq m
  • Sleeps 1
  • 1 Single Bed
  • Free Wi-Fi

View all photos for Family Room (Deluxe)

A hotel room with two single beds, a desk with a chair, a television, and a window with curtains.

Family Room (Deluxe)

  • Sleeps 4
  • 2 Queen Beds
  • Free Wi-Fi

View all photos for Double Room (Extra bed)

A hotel room with a bed, a desk with a television, a chair, a nightstand with a lamp, and a window with curtains.

Double Room (Extra bed)

  • 37 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Single Bed
  • Free Wi-Fi

View all photos for Twin Room, Sea View

A hotel room with two beds, light green walls, and a painting of a woman on the wall.

Twin Room, Sea View

  • 35 sq m
  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Classic Double Room, Sea View

A hotel room with a large bed, a television, a nightstand, and a window with curtains.

Classic Double Room, Sea View

  • 35 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

About the area

Folkestone

The Carlton Hotel puts you in the heart of Folkestone, within steps of Lower Leas Coastal Park and Leas Cliff Hall. Highlights at this Victorian hotel include a restaurant, free self-parking and a bar/lounge. .This smoke-free hotel offers free WiFi in public areas, a business centre and concierge services. Added amenities include a snack bar/deli, a 24-hour front desk and a terrace. Each morning continental breakfast is served between 7:30 AM and 9:30 AM. There's also the convenience of limited parking. .In proximity to this 3-property class Folkestone hotel you'll find White Cliffs of Dover.

What's nearby

  • Leas Cliff Hall - 1 min walk - 0.2 km
  • Lower Leas Coastal Park - 1 min walk - 0.2 km
  • Sandgate Beach - 9 min walk - 0.8 km
  • Folkestone Harbour - 12 min walk - 1.0 km
  • Folkestone Beach - 16 min walk - 1.4 km

Getting around

  • Folkestone Central Station - 11 min walk

Restaurants

  • ‪The Park Inn - ‬10 min walk
  • ‪The Bouverie Tap - ‬4 min walk
  • ‪The Beer Shop Folkestone - ‬9 min walk
  • ‪The Samuel Peto - ‬9 min walk
  • ‪Mugs - ‬11 min walk

About this property

The Carlton Hotel

There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at the bar/lounge. A business centre and 2 meeting rooms are available.

WiFi is free in public spaces. A terrace, multilingual staff, and tour/ticket assistance are also featured at The Carlton Hotel. Limited free parking is available on a first-come, first-served basis.

This Victorian Folkestone hotel is smoke free.

  • 70 guestrooms or units
  • 04 levels
  • 03 buildings
  • Built in 1880
  • Deli
  • Business facilities
  • Breakfast available (surcharge)
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Terrace
  • Outdoor picnic space
  • Fireplace in lobby
  • Television in lobby
  • Lift
  • No smoking on site
  • Bar or lounge
  • Dining venue
The Carlton Hotel offers 70 accommodations with coffee/tea makers and free toiletries. Flat-screen televisions are featured in guestrooms.

Bathrooms include baths or showers. Guests can surf the web using the complimentary wireless Internet access (speed: 250+ Mbps (good for 3–5 people or up to 10 devices)). Housekeeping is offered on a daily basis and hairdryers can be requested.

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The price is AU$112
includes taxes & fees
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site self parking

Food and drink

  • Daily continental breakfast available 7:30 AM to 9:30 AM for a fee: GBP 5 for adults and GBP 5 for children
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Things to do

  • TV in common areas

Family friendly

  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • 2 meeting rooms
  • Business centre

Outdoors

  • Picnic area
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Lift
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)

More

  • 3 buildings
  • 4 floors
  • Banquet hall
  • Built in 1880
  • Fireplace in lobby
  • Smoking not allowed
  • Victorian architecture

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer (on request)
  • Private bathroom
  • Towels provided

Entertainment

  • Flat-screen TV

Food and drink

  • Coffee/tea maker
  • Electric kettle

More

  • Heating
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: anytime
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before 10:30 AM
Contactless check-out
Late check-out subject to availability
Late check-out fee: GBP 15
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: from approximately GBP 5 for adults and from GBP 5 for children
  • Late check-out fee: GBP 15 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard and American Express. Cash is not accepted. For guests' safety, the property includes a fire extinguisher in all accommodation.

We should mention

  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Carlton Folkestone
Carlton Hotel Folkestone
The Carlton Hotel Hotel
The Carlton Hotel Folkestone
The Carlton Hotel Hotel Folkestone

Frequently asked questions

What is the cancellation policy at The Carlton Hotel?

The Carlton Hotel offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at The Carlton Hotel?

As of 25 Aug 2026, prices found for a 1-night stay for 2 adults at The Carlton Hotel on 30 Aug 2026 start from AU$95, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at The Carlton Hotel?

Yep, The Carlton Hotel has a free self car park. Onsite parking is limited.

Are there any beaches close to The Carlton Hotel?

Yep, The Carlton Hotel is a short 16-minute walk from Folkestone Beach.

Does The Carlton Hotel serve breakfast?

Sure does, continental brekkie is on offer daily from 7:30 AM to 9:30 AM.

Is there a free airport shuttle available at The Carlton Hotel?

No, The Carlton Hotel does not offer an airport shuttle service.

Is there a bar or restaurant at The Carlton Hotel?

Yep, they've got a lounge bar and an onsite restaurant.

What time are check-in & check-out at The Carlton Hotel?

Check-in begins at 2:00 PM. Check-out time is 10:30 AM.

Are pets allowed at The Carlton Hotel?

No, pets are not allowed.

The Carlton Hotel Reviews

Reviews

5.6
Rating 10 - Excellent. 153 out of 1011 reviews
Rating 8 - Good. 205 out of 1011 reviews
Rating 6 - Okay. 215 out of 1011 reviews
Rating 4 - Poor. 157 out of 1011 reviews
Rating 2 - Terrible. 281 out of 1011 reviews

5.6/10

Cleanliness

6.8/10

Staff & service

5.8/10

Amenities

5.0/10

Property conditions & facilities

Reviews

Verified review

8/10 Good

BRIAN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, close to town centre, safe on sight parking.
Stayed 1 night in May 2026
Verified review

10/10 Excellent

ladislav

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel very respectfull staff and clean hotel as well
Stayed 1 night in Apr 2026
Verified review

6/10 Okay

Michael

Hotel parking is included.
Stayed 1 night in Apr 2026
Verified review

8/10 Good

Jonathan

Liked: Cleanliness, staff & service, amenities
The hotel is in a good location, on the outside it looks a little run down, but inside is recently refurbished and stylish. The rooms are spacious with a lovely sea view, although rooms are not updated, it's decent and the wifi and tv has many good options. Check in and out is smooth so overall, excellent value 🙂
Stayed 1 night in May 2026
Verified review

2/10 Terrible

Liam

Disliked: Cleanliness, amenities, property conditions & facilities
Hmo people are living there
Stayed 1 night in May 2026
Verified review

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast as good as i expected for the price. Nothing cooked, self serve cereals toast etc. Place very clean, decor decent though some odd choices of colour and wallpaper. I would definitely stay again if the price was right.
Stayed 2 nights in Apr 2026
Verified review

8/10 Good

Julia

Liked: Cleanliness, staff & service, property conditions & facilities
Very good wi fi. Staff very friendly.
Stayed 3 nights in Mar 2026
Verified review

2/10 Terrible

Nico

Disliked: Cleanliness, amenities, property conditions & facilities
Best to avoid this place. Location is good but rooms are pretty gross. Walls are paper thin and had to listen to a couple listen to loud music, then have sex for two hours and have a heated argument that culminated in the man punching the wall and kicking his partner out.
Stayed 1 night in May 2026
Verified review

2/10 Terrible

Susan

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It's just holbile
Stayed 1 night in May 2026
Verified review

2/10 Terrible

Kerryann

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I arrived at this hotel and left within 10 minutes, not a nice hotel the smell is really bad
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Jordan

Liked: Cleanliness, staff & service, amenities
We always stay at the carlton when visiting folkstone the staff are very friendly and flexible with helping out its always hasstle free.
Stayed 1 night in Feb 2026
Verified review

4/10 Poor

Steve

Disliked: Cleanliness, property conditions & facilities
Parking was ok, didn't have breakfast.
Stayed 1 night in Apr 2026
Verified review

8/10 Good

Steve

Liked: Staff & service
Disliked: Property conditions & facilities
Very small room. Old building that needs a lot of money to upgrade it. The staff changed our room from 2nd floor to a ground floor room due to a disability- so they were very helpful. There was free parking, a bar, restaurant ( continental breakfast) and plenty of original building features. The beds were clean and we had plenty of fresh towels. Good facilities for the price.
Verified review

10/10 Excellent

Benita

Liked: Cleanliness, amenities, property conditions & facilities
Clean room & friendly staff
Stayed 1 night in Dec 2025
Verified review

8/10 Good

Carol

Travelled by train,bedding and towels spotless,property needs updating.Didnt have breakfast just coffee but everything looked fresh.
Stayed 4 nights in Apr 2026
Verified review

6/10 Okay

Clive

Liked: Cleanliness
Disliked: Property conditions & facilities
Great location, walking distance from town , free parking, unfortunately rooms in poor condition, we had change rooms after two hours a pipe was leaking above our bathroom, We were moved to another room , the windows wouldn't working, no hot water for shower , electrical work for heater dangerous, carpet dirty , poor room service, our cups were not changed in three days , the other guests seemed to have been placed there by social services
Stayed 3 nights in May 2026
Verified review

2/10 Terrible

Tina

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
No one can ever say this hotel is clean and no matter if its dated and old it should NEVER be dirty hairs left on shower walls and bathroom floor absolutely disgusting. Rooms smell of cigarettes
Stayed 1 night in May 2026
Verified review

2/10 Terrible

Codrin

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Terrible, horrible, very dirty, one star only !
Stayed 1 night in Mar 2026
Verified review

6/10 Okay

Becky

Disliked: Staff & service
Great location
Stayed 3 nights in Aug 2025
Verified review

2/10 Terrible

Hugo

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Possibly the worst hotel I’ve ever stepped foot in. A Dirty, smelly, confusing layout, unwelcoming hell hole.
Stayed 1 night in Mar 2026
Verified review

2/10 Terrible

Hussain

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The reviews say that this is a horrible place—the dirtiest, most uncomfortable, worst, and smelliest. This is the first time in my life that I stayed in such a dirty hotel for a night. The cleaning was zero. They had promised that breakfast was included, but there was nothing to eat for breakfast. So, my whole effort is to ensure that no one goes there—avoid it. If someone really wants a bad experience, then go ahead.
Stayed 1 night in May 2026
Verified review

2/10 Terrible

Susan

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Yes loads of parking, the room was not clean the beding was dirty no hot water for showing trouble at night outside at 3 in the morning and police in the building an the staff not nice there no out side key if you go out for a night you can't get in
Stayed 1 night in Apr 2026
Verified review

8/10 Good

Richard

Liked: Staff & service, room comfort
Ideal for an overnight stay before getting the ferry from Dover the next day
Stayed 1 night in Jul 2025
Verified review

6/10 Okay

Matthew

Disliked: Cleanliness, amenities, property conditions & facilities
Our recent family stay at The Carlton was very disappointing. The room was stiflingly hot, making it nearly impossible to sleep comfortably. Cleanliness was a major concern the carpet was heavily stained, and the bathroom had clearly not been cleaned between guests—we even found a used toilet roll on the floor. To top it off, there was no hot water for our evening showers. We expected a much higher standard of hygiene and comfort for a family trip and left feeling very let down."
Stayed 1 night in May 2026
Verified review

2/10 Terrible

Roger

Disliked: Amenities, property conditions & facilities
Breakfast very poor. No sink plug in en suite room. Minimal supply of tea bags and milk for in room refreshment. Sunken mattress. Feeling of neglect.
Stayed 3 nights in Apr 2026