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The Carlton Hotel

3.0 star property
Victorian hotel with 24-hour front desk and restaurant

Photo gallery for The Carlton Hotel

Marina
Staircase
Family Room (Deluxe)
Dinner served
Terrace/patio

Reviews

5.8 out of 10

Popular amenities

  • Bar
  • 24/7 front desk
  • Breakfast available
  • Housekeeping
  • Parking included
  • Free WiFi
The current price is AU$81
includes taxes & fees
17 Nov - 18 Nov

Explore the area

View map
16/19 The Leas, Folkestone, England, CT20 2DU
  • Place, Leas Cliff Hall
    ‪3 min walk‬
  • Place, Folkestone Harbour
    ‪10 min walk‬
  • Place, Folkestone Beach
    ‪14 min walk‬

Room options

View all photos for Double Room

Double Room

Double Room

Highlights

Soundproofed
Heating
Flat-screen TV
Private bathroom
Electric kettle
Coffee/tea maker
Daily housekeeping
  • 22 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Twin Room

Twin Room

Twin Room

Highlights

Soundproofed
Heating
Flat-screen TV
Private bathroom
Electric kettle
Coffee/tea maker
Daily housekeeping
  • 25 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Double Room, Sea View

Flat-screen TV

Double Room, Sea View

Highlights

Soundproofed
Heating
Flat-screen TV
Private bathroom
Electric kettle
Coffee/tea maker
Daily housekeeping
  • 22 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Family Room

Family Room

Family Room

Highlights

Soundproofed
Heating
Flat-screen TV
Private bathroom
Electric kettle
Coffee/tea maker
Daily housekeeping
  • Sleeps 4
  • 2 Double Beds and 1 Twin Bed

View all photos for Single Room

Single Room

Single Room

Highlights

Soundproofed
Heating
Flat-screen TV
Private bathroom
Electric kettle
Coffee/tea maker
Daily housekeeping
  • 22 sq m
  • Sleeps 1
  • 1 Twin Bed

View all photos for Family Room (Deluxe)

Family Room (Deluxe)

Family Room (Deluxe)

Highlights

Soundproofed
Heating
Flat-screen TV
Private bathroom
Electric kettle
Coffee/tea maker
Daily housekeeping
  • Sleeps 4
  • 2 Queen Beds

View all photos for Double Room (Extra bed)

Soundproofing, free WiFi, bed sheets

Double Room (Extra bed)

Highlights

Soundproofed
Heating
Flat-screen TV
Private bathroom
Electric kettle
Coffee/tea maker
Daily housekeeping
  • 37 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

View all photos for Twin Room, Sea View

Soundproofing, free WiFi, bed sheets

Twin Room, Sea View

Highlights

Soundproofed
Heating
Flat-screen TV
Private bathroom
Electric kettle
Coffee/tea maker
Daily housekeeping
  • 35 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Comfort Double Room, Sea View

Soundproofing, free WiFi, bed sheets

Comfort Double Room, Sea View

Highlights

Soundproofed
Heating
Flat-screen TV
Private bathroom
Electric kettle
Coffee/tea maker
Daily housekeeping
  • 35 sq m
  • Sleeps 2
  • 1 Queen Bed

About the area

Folkestone

The Carlton Hotel puts you in the heart of Folkestone, within steps of Lower Leas Coastal Park and Leas Cliff Hall. Highlights at this Victorian hotel include a restaurant, free self-parking and a bar/lounge. .This smoke-free hotel offers free WiFi in public areas, a business centre and concierge services. Added amenities include a snack bar/deli, a 24-hour front desk and a terrace. Each morning continental breakfast is served between 7:30 AM and 9:30 AM. There's also the convenience of limited parking. .Attractions within a 15-minute drive of this 3-property class Folkestone hotel include Dover Western Docks Cruise Terminal and Dover Castle.

What's nearby

  • Lower Leas Coastal Park - 1 min walk - 0.0 km
  • Leas Cliff Hall - 3 min walk - 0.3 km
  • Sandgate Beach - 9 min walk - 0.8 km
  • Folkestone Harbour - 10 min walk - 0.9 km
  • Folkestone Beach - 14 min walk - 1.3 km

Getting around

  • Folkestone Central Station - 11 min walk

Restaurants

  • ‪The Bouverie Tap - ‬4 min walk
  • ‪McDonald's - ‬4 min walk
  • ‪The Chambers - ‬3 min walk
  • ‪Papas Fish & Chips - ‬3 min walk
  • ‪Sunshine Cafe - ‬5 min walk

About this property

The Carlton Hotel

Victorian hotel with 24-hour front desk and restaurant
There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at the bar/lounge. A business centre and 2 meeting rooms are available.

WiFi is free in public spaces. A terrace, multilingual staff, and tour/ticket assistance are also featured at The Carlton Hotel. Limited free parking is available on a first-come, first-served basis.

This Victorian Folkestone hotel is smoke free.

  • 70 guestrooms or units
  • 04 levels
  • 03 buildings
  • Built in 1880
  • Deli
  • Business facilities
  • Breakfast available (surcharge)
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Terrace
  • Outdoor picnic space
  • Fireplace in lobby
  • Television in lobby
  • Lift
  • No smoking on site
  • Bar or lounge
  • Dining venue
The Carlton Hotel offers 70 accommodations with coffee/tea makers and free toiletries. Flat-screen televisions are featured in guestrooms.

Bathrooms include baths or showers. Guests can surf the web using the complimentary wireless Internet access (speed: 250+ Mbps (good for 3–5 people or up to 10 devices)). Housekeeping is offered on a daily basis and hairdryers can be requested.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site parking

Food and drink

  • Daily continental breakfast available 7:30 AM to 9:30 AM for a fee: GBP 5 for adults and GBP 5 for children
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Things to do

  • TV in common areas

Family friendly

  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • 2 meeting rooms
  • Business centre

Outdoors

  • Picnic area
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Lift
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)

More

  • 3 buildings
  • 4 floors
  • Banquet hall
  • Built in 1880
  • Fireplace in lobby
  • Smoke-free property
  • Victorian architecture

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer (on request)
  • Private bathroom
  • Towels provided

Entertainment

  • Flat-screen TV

Food and drink

  • Coffee/tea maker
  • Electric kettle

More

  • Heating
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: anytime
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before 10:30 AM
Contactless check-out
Late check-out subject to availability
Late check-out fee: GBP 15
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: from approximately GBP 5 for adults and from GBP 5 for children
  • Late check-out fee: GBP 15 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard and American Express. Cash is not accepted. 

We should mention

  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Carlton Folkestone
Carlton Hotel Folkestone
The Carlton Hotel Hotel
The Carlton Hotel Folkestone
The Carlton Hotel Hotel Folkestone

Frequently asked questions

What is the cancellation policy at The Carlton Hotel?

The Carlton Hotel offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at The Carlton Hotel?

As of 12 Nov 2025, prices found for a 1-night stay for 2 adults at The Carlton Hotel on 17 Nov 2025 start from AU$80.59, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at The Carlton Hotel?

Yep, The Carlton Hotel has a free self car park. Onsite parking is limited.

Are there any beaches close to The Carlton Hotel?

Yep, The Carlton Hotel is a short 11-minute walk from Sandgate Beach.

Does The Carlton Hotel serve breakfast?

Sure does, continental brekkie is on offer daily from 7:30 AM to 9:30 AM.

Is there a free airport shuttle available at The Carlton Hotel?

No, The Carlton Hotel does not offer an airport shuttle service.

Is there a bar or restaurant at The Carlton Hotel?

Yep, they've got a lounge bar and an onsite restaurant.

What time are check-in & check-out at The Carlton Hotel?

Check-in begins at 2:00 PM. Check-out time is 10:30 AM.

Are pets allowed at The Carlton Hotel?

No, pets are not allowed.

The Carlton Hotel Reviews

Reviews

5.8
Rating 10 - Excellent. 145 out of 1002 reviews
Rating 8 - Good. 206 out of 1002 reviews
Rating 6 - Okay. 239 out of 1002 reviews
Rating 4 - Poor. 162 out of 1002 reviews
Rating 2 - Terrible. 250 out of 1002 reviews

5.6/10

Cleanliness

6.8/10

Staff & service

6.0/10

Amenities

5.0/10

Property conditions & facilities

5.0/10

Eco-friendliness

Reviews

8/10 Good

Richard

Liked: Staff & service, room comfort
Ideal for an overnight stay before getting the ferry from Dover the next day
Stayed 1 night in Jul 2025

2/10 Terrible

Vanessa

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The beds were broken, my daughter fell off the bed due to it being completely sunken on one side. The showers do not work. The TVs do not work. The TV remote had melted including the batteries inside. The room smelled of smoke. Not happy! I have tried to speak to someone about it and couldn't get through. We will never visit again.
Stayed 1 night in Aug 2025

6/10 Okay

Emma

Travelled with family and small children
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The shower didnt work, we rang and said i was disabled before coming, no parking available and no lift. They put us on the very top which was terrible but it was 11pm and we were leaving early so i had to spend 25mins walking up to the room.
Stayed 1 night in Jul 2025

4/10 Poor

Jeffrey

Disliked: Cleanliness, amenities, property conditions & facilities
Not the most salubrious of hotels. My room (103) had wallpaper that looked like a cross between a greasy spoon kitchen and a prison cell. Shower temperature fluctuated constantly. Arrived late and left early so I only really needed a bed, toilet and shower. Breakfast was adequate but nothing special. Car park was full but due to shoddy parking, meant I couldn’t even get in - had to use pay and display at rear of the hotel which was free overnight until 8am.. If you really just want somewhere to lay your head for an early channel crossing then go for it but don’t expect anything else.
These aren’t tiles - it’s wallpaper.
Musty smell.
Stayed 1 night in Aug 2025

4/10 Poor

Andres

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hotel in

The hotel is in a very sorry state. We had no hot water in the bathroom room and also we had a leak in the sink. We we mentioned this to the receptionist they said they had only turned on the hot water an hour ago (at 7 pm???) and it would take another 20 mi s to get into temperature. It never did. We had to had a cold shower. The mattress was bad too. When we arrived a family was complaining about something else, which is always a bad sign.
Stayed 1 night in Aug 2025

2/10 Terrible

Jacqueline

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2025

2/10 Terrible

Anthony

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Disgusting !

The Hotel Carlton is very disappointing to say the least! We had 3 family rooms and were permitted to take our small dogs despite them having a no dog policy (extra charge of £30!) Check in was unwelcoming, surroundings dull, old and grubby.. The bedrooms were scruffy old and grubby.. the curtains (rags at the windows) were hanging off the poles…Rubbish was overflowing in the ladies toilet and the stair well was stacked with unused furniture…A very old unloved hotel in a great position - don’t be tempted !!!!
Beautiful view
Bedroom carpet
Yuk
Kettle on the floor?
Stayed 1 night in Aug 2025

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jul 2025

10/10 Excellent

Lee

Stayed 3 nights in Jul 2025

8/10 Good

Michael

Stayed 1 night in Aug 2025

2/10 Terrible

Ian

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This was the worst hotel room I have ever seen. The beds were small and uncomfortable. The bedding was thin. The floor was not level. There was no furniture to store clothes. The room was dirty, tired, and uninviting. We stayed for 5 minutes and decided to leave and find alternative accommodation. Awful!!
Stayed 1 night in Aug 2025

2/10 Terrible

Nick

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hotel of horrors

Quite simply the dirtiest, noisiest most revolting hotel I’ve stayed in. I’ve stayed in literally hundreds of hotels through work over the years and have never experienced such a dreadful stay in that time. I struggling to understand why you would list such a property
Stayed 1 night in Aug 2025

4/10 Poor

Nikita

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Avoid if possible

Not very clean at all. Dead bugs on the window sill. Shower was not warm and unusable given the temperature and poor water flow. The toilet seat wasn't even attached. Unfortunately we checked in at 9pm, climbed the three flights of stairs with the luggage and just accepted this is their ‘standard’ or care for the hotel. Wouldn’t recommend staying here.
Stayed 1 night in Jul 2025

8/10 Good

Charlotte

Stayed 1 night in Jul 2025

4/10 Poor

Monika

Travelled with family
Disliked: Amenities, property conditions & facilities
Very dated and it looks like someone had DIY project going. Uncomfortable beds, no chair in the room.
Stayed 1 night in Jul 2025

8/10 Good

Darryl

Liked: Staff & service, amenities
Check in was quick,it was very quiet but no chair in the room.
Stayed 1 night in Jul 2025

4/10 Poor

Verified traveller

Travelled with group
Disliked: Cleanliness

Dated hotel, staff nice but poo still in toilet!!!

After a 10 minute wait the receptionist arrived back at reception (believe he was also manning the bar). Check in was smooth, no room on car park to park but advised we could park elsewhere for free if we left before 8am. Lift wasnt working so a few flights of stairs to the 3rd floor. The room itself was clean but dated, however, the bathroom hadnt been cleaned as there was still a large poo in the toilet.
Stayed 1 night in Jul 2025

4/10 Poor

Timothy, Smethwick

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a cheap and convenient hotel, but it is old and in need of some severe updating
Stayed 1 night in Jul 2025

2/10 Terrible

Gemma

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Don't stay here. No hot water! Dead bugs, worn out carpet, dirty walls and WiFi doesn't work.
Stayed 1 night in Jul 2025

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness
The given room was small and dark. Very old building; all equipment were flimsy.
Stayed 1 night in Jul 2025

2/10 Terrible

Meral

Travelled with partner
Disliked: Amenities
Lift did not work. Rooms not sound proofed as advertised. Mouldy net curtains, cob webs in room, under the bed hadn’t been hoovered so previous guests rubbish was there. Hall way smelt. Dirty windows. No hand towel. Shower poor
Stayed 1 night in Jul 2025

8/10 Good

adrian

Liked: Cleanliness, staff & service, room comfort

Friendly staff

Very basic, but friendly staff and good location
Stayed 1 night in Jul 2025

8/10 Good

Lucy

Liked: Staff & service, property conditions & facilities
Lovely staff. Carpark space great, just needs resurfacing.
Stayed 1 night in Jul 2025

4/10 Poor

Kiran

Travelled with family and small children
Liked: Cleanliness
Disliked: Amenities
Was not expecting too much but at least have to have a latch in the bathroom but there was not. Bed was comfy however it was wobbly, room was clean though.
Stayed 1 night in Jul 2025

2/10 Terrible

Peter

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Dirty hotel, beds uncomfortable. Pints - lines haven't been cleaned, tasted horrible. Noisy hotel, here all the rooms around us. Bathroom in poor condition. Worst hotel I've ever stayed in. Not sure why Expedia promote this hotel or have it as a listing.
Stayed 1 night in Jul 2025