Britannia Hotels - accommodation in Diss

Firstly, I came here last year and it's was an easy 10/10, but this time was different, I brought the family as we were attending an event near by, the 3 of them have disabilities and have poor mobility, the first problem we came across was that we were put in a part of the building where we had to climb stairs to get to our room, we didn't want to argue this because we just had a long drive and just wanted to refresh for the event but struggled to climb the stairs, secondly, the rooms we were given were above where they were having an event and we could hear music till 2330 and we were not able to calm down and get to sleep till after 0000, there was also a piano near the room and sombody was playing music pretty late, we ordered a double room and it only had one chair, where the twin room we had, had 3 chairs, breakfast was fine, but I have had betting in the likes of travel lodge and holiday inn expeess, but otherwise, the staff was great, the room were cleans and the swimming pool was great

N/A

Bed needs some upgrade hard thin and maybe a spring or two other then that 1 issue the staff was great