Boutique Hotels in Madeira Region

Positives - Our room was on the 6th floor which has an amazing view out to the Atlantic! - The bed was comfortable - The air con was good. - Shower was good. - Enjoyed our time at the lower level sea water pool and great to have sea access. - Nice bar staff at the lower level pool. Negatives - Really poor soundproofing in the room, we heard stomping around from upstairs at all different hours of the day, you can hear people using the bathroom taps/showers. You can hear next door TV. This was probably the main bug bear of this stay. - Myself and my wife had spoken to the hotel about it being my birthday and if they could do anything special for us, even if it required as to pay, they said they were going to put a bottle of sparkling in the room but it never happened. This is quite poor customer service to be honest. - We tried calling the reception nearly everyday early in the evening to get an iron and ironing board, no-one ever answered the phone. - Unattentive bar staff at the rooftop bar. - Highly annoying and repetitive promo video/music in the lifts. In summary, we absolutely loved Madeira, but unfortunately when we visit again, it won't be to the NEXT hotel.

We were well received with staff helping with our bags immediately. Note, if you do want your luggage right away, don't use their luggage service as it is not immediate. Room was large and comfortable. We had an oceanview room with balcony. For the smokers, balcony has ashtrays! Bathroom was large with separate toilet door. Small note, that one of the 2 sinks was a bit backed up. That is truly the only small thing. Staff were polite throughout the resort. Not understanding the concept, it is a resort where you can purchase different packages for food and beverage. As you research take note that Funschal is approx 40 mins away so if you aren't making the commute, look into a more robust dining package. Our favourite spot was the natural saltwater pool. It's like an infinity pool up against the ocean. It fills/filters when the tide is high. Crabs run along the pool edge. On the other side of the pool you can swim in the ocean. At low tide the water is neck deep (approx) and can be accessed via the beach. The food is amazing at the natural pool location. The seafood rice was our favourite. Clayton, the host was very nice. Outside the fact it's a bit far, it's a lovely resort with enough entertainment as well as solitude for days.

We absolutely loved this hotel! Beautiful surroundings, clean rooms, and helpful staff. I would definitely stay again.