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4.8 out of 5

"The treetop bar was great.very relaxing and quite loved it " More

By a verified traveller on Thu 05 Dec 2019

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Hotel Description

A luxury stay in Denpasar awaits you at Maya Sanur Resort & Spa. Within just a 10-minute stroll, you'll find Sanur Beach and Pantai Karang Beach. Highlights at this beachfront hotel include 3 restaurants, 2 outdoor swimming pools, and a full-service spa.

All 103 soundproofed rooms feature flat-screen TVs with cable channels, and you can enjoy free WiFi, balconies or patios, and separate bathtubs and showers. Minibars provide refreshments, and in-room dining is easy with amenities like refrigerators and round-the-clock room service. Premium linens welcome you to a good night's rest, and other nice touches include bathrobes and slippers. Coffee/tea makers, free newspapers, and free bottled water are also available.

A day of pampering can include massages and facials. The restaurant, Kuu Japanese Restaurant, serves Japanese cuisine and is open for lunch and dinner. Tree Bar is the hotel's own bar, serving drinks along with light fare. Spend the day at the beach and enjoy the onsite free kids' club, fitness center, and kids' swimming pool. Additionally, you'll find free WiFi in public areas, a coffee shop/café, and laundry facilities. Buffet breakfast is available daily between 6:30 AM and 10:30 AM. There's also free valet parking, along with the convenience of an airport shuttle.

Places within a 30-minute drive of this 5-star Denpasar hotel include Matahari Terbit Beach and Jimbaran Beach.

Wonderful Garden View - 2 Double Beds

Bed Count 2 Full Beds Maximum Occupancy 5 Max
AU$230* Per night/room 27 Oct. - 28 Oct.

Wonderful Garden View - 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 4 Max

Impressive Lagoon Pool Suite - 2 Double Beds

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Impressive Nest Suite - 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max

Impressive Lagoon Pool Suite - 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max

Impressive Nest Suite - 2 Double Beds

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Maya Sanur Resort & Spa ratings based on 12 Verified Reviews

Review Summary
4.8 out of 5 5.0 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 5.0 out of 5.0

Guest reviews for Maya Sanur Resort & Spa

Everyone (11) Couples (1)
5 out of 5
The treetop bar was great.very relaxing and quite loved it

Posted by on 5 Dec. 2019

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Comment from Hotel Management

9 Dec. 2019 by Eddo

Dear Traveler, Thank you for taking the time to have given the highest rating for Maya Sanur Resort and Spa and nice comment for Tree Bar. We are looking forward to welcoming you in a not too distant future. Best regards, I Putu Eddo Arthawan Resort Manager

4 out of 5

Posted by on 24 Nov. 2019

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Comment from Hotel Management

28 Nov. 2019 by Eddo

Dear Traveler, Thank you for taking the time to have given a very good rating for Maya Sanur Resort and Spa. We are looking forward to welcoming you back in a not too distant future. Best regards, I Putu Eddo Arthawan Resort Manager

5 out of 5

Posted by on 21 Oct. 2018

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Comment from Hotel Management

26 Oct. 2018 by Maria

Dear Anonymous, We are very glad that you enjoyed your stay with us. Your review and high rating are appreciated and we hope to be able provide our hospitality again in the near future. Thank you, Best regards, Maria Febronia

5 out of 5
Great service especially from the spa staff unfortunately the only thing negative was the bad smell from our room very damp & musty. Otherwise everything was great.

Posted by on 23 Jul. 2018

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Comment from Hotel Management

1 Aug. 2018 by Maria

Dear Anonymous, I am very glad that you enjoyed your stay at Maya Sanur Resort & Spa. Your review and high rating are appreciated and we hope to be able provide our hospitality again in the near future. Thank you, Best Regards Maria

4 out of 5
Lovely experience. Felt comfortable and pampered.views amazing.

Posted by on 9 Mar. 2018

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5 out of 5

Beautiful hotel on the beach

Had a great stay here. Magnificent hotel. Well located

Posted by , from Australia on 26 Sep. 2017

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5 out of 5

Just lovely.

Pros: Everything, good location too.
Cons: Nothing.
Location: Right in the centre of everything with heaps of shops etc.
Very nice place with very helpful staff, excellent breakfast

Posted by , from Toowoomba on 24 Aug. 2017

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5 out of 5

Great location

Pros: All the staff had a smile on their face and always said hello.
Location: Harry's just up the road if you want extra supplies.Plenty of restaurants within easy walking distance of hotel.Da
Located right on the the beach,great for walks or a swim.lots of restaurants with in walking distance of hotel.

Posted by , from Gold Coast on 11 May 2017

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5 out of 5
Pros: Simple design of natural finishes and nature incorporated beautifully wherever possible.
Very relaxing; wonderful staff; great Japanese food and located in a central location.

Posted by , from Sydney, Australia on 8 May 2017

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5 out of 5

The Maya was absolutely 100% perfect in every way!

Pros: Everything exceeded my expectations.The pool area is wonderful, with fab pool waiting staff and pool attendants. There was always a comfy pool bed.
Cons: Absolutely nothing was wrong , everything was perfect. The photos of the room on the website do not truly convey how roomy and luxurious they are!
Location: Outside the hotel front door there are many cheaper eateries and little bars and a few shops n boutiques - quieter than Seminyak by far. Also gelato!
The room was gorgeous with a huge luxuary bathroom with two sinks, a fabulous shower with a seat in it, and two hand basins. The bath in the bathroom was massive and also very beautifully laid out with gorgeous lamps and general decor with Balinese wooden sculptures. The bed was super comfy and pillows sheets and all fittings clean and new and high quality. Im fussy about such things and there was absolutely nothing not to love. The staff are always cleaning to perfection and they are very considerate to just come by when you are not in the room. The staff on the whole give 100 percent attention to the comfort of guests without being in your face. A rare mix and they got it right all of the time. The frangipani trees in full flower everywhere around the pool and the stunning gardens and landscaping makes the resort very very pleasant and also the roof top garden where you can go to get some stunning photos and a general view of the whole area. The bar has great cocktails and they make them properly. Try the vodka ginger martini and you wont regret it. The beach is nice and you can see it from the swimming pool, along with the reef and the waves breaking on that in the distance. The tide goes out a long way but when its in you can swim at the beach also. I didn't as the pool was so lovely. The spa is really nice and the spa staff are amazing, I tried 4 different treatments with four different therapists and every single time they were excellent. Extremely courteous.

Posted by , from New Zealand on 10 Oct. 2016

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Property Features

Maya Sanur Resort & Spa offers its guests a full-service spa, 2 outdoor swimming pools, a fitness center, and a children's pool. There are 3 restaurants on site, along with a coffee shop/café. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. WiFi is free in public spaces. You'll find a business center on site. There are 3 meeting rooms available. Spa services, a library, and a terrace are also featured at the luxury Maya Sanur Resort & Spa. An airport shuttle (available 24 hours) is available for a fee. Valet parking is free. This 5-star Denpasar hotel is smoke free.

  • 103 guestrooms or units
  • 4 levels
  • 3 buildings
  • 3 dining venues
  • Built in 2014
  • Bar by the pool
  • Bar or lounge
  • Coffee shop
  • Kid's club (free)
  • Childcare (surcharge)
  • Poolside lounge chairs
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Library
  • Terrace
  • Garden
  • Newspapers in lobby (free)
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 2
  • Children's pool
  • Free WiFi
  • Soundproofed rooms
  • Children's club (free)
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • Playground on site
  • Refrigerator

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free valet parking

Transport

  • Airport: Ngurah Rai Intl. Airport (DPS) (15.2 km / 9.4 mi)
  • Property shuttles: Airport shuttle
  • Parking: Free valet parking

Room Amenities

Maya Sanur Resort & Spa offers 103 air-conditioned accommodations with minibars and safes. Rooms open to balconies or patios. Beds feature premium bedding. Flat-screen televisions come with premium cable channels. Refrigerators and coffee/tea makers are provided. Bathrooms include separate bathtubs and showers, bathrobes, slippers, and complimentary toiletries. This Denpasar hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and complimentary newspapers. Irons/ironing boards and hair dryers can be requested. Housekeeping is provided daily.

  • Private balcony or patio
  • Minibar
  • In-room dining (24 hours)
  • Flat-screen television
  • Cable channels
  • Premium channels
  • Refrigerator
  • Coffee maker
  • Luxury bedding
  • Separate shower and tub
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Newspapers (free)
  • Hair dryer available
  • Safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Iron and ironing board available
  • Desk
  • Sound-insulated rooms
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 6:30 AM to 10:30 AM.

Tree Bar - This bar serves light fare only.

Kuu Japanese Restaurant - This restaurant specializes in Japanese cuisine and serves lunch and dinner.

Graze - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.

Reef - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.

24-hour room service is available.

Spa Services

  • Facial treatments
  • Massages

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Minimum check-in age is: 16

Special check-in instructions:

If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.

Guests arriving after 6:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for IDR 1315875.0 per night.

Pet Policy

  • Pets and service animals are not allowed at Maya Sanur Resort & Spa

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Personal protective equipment, including masks and gloves, will be available to guests.Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.Individually-wrapped food options are available through room service.Each guestroom is kept vacant for a minimum of 24 hours between bookings.The property affirms that it adheres to the Safe Travels (WTTC - Global) sanitization guidelines.

  • Service animals not allowed
  • Debit cards
  • Staffed front desk
  • Security system
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Protective clothing is available for guests
  • Masks are available for guests
  • Gloves are available for guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Individually wrapped food options are available through room service
  • gap period enforced between guest stays 24 hours
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is not available
  • Property follows sanitisation practices of Safe Travels (WTTC - Global)

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: IDR 235950 for adults and IDR 117975 for children (approximately)
  • Airport shuttle fee: IDR 400000 per vehicle (one-way)
  • Rollaway bed fee: IDR 1315875.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Maya Sanur Resort
  • Maya Sanur
  • Maya Sanur Resort & Spa Bali
  • Maya Sanur Resort & Spa Hotel
  • Maya Sanur Resort & Spa Denpasar
  • Maya Sanur Resort & Spa Hotel Denpasar

You should know

  • Maya Sanur Resort & Spa offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.