4/10 Poor
Charles
Travelled with family
9 Dec 2025
Liked: Cleanliness
Disliked: Amenities
The swimming pool was closed. No discount was offered and we were not told in advance. This appeared not to be recent and looked like it was not going to be short term.
The lobby had muddy foot prints from the time we checked in and was still there 15 hours later. The fridge needed defrosted, the hall light flickered constantly , the phone in the room didn’t work so we had to walk to the front desk to communicate with them, some power outlets didn’t work properly.
We had a note slid under the door saying we wouldn’t get maid service between night one and two due to a do not disturb sign on the door and we had that sign removed by 8:00am. We had to request said service
The most disturbing thing was our key cards wouldn’t work after the first night. When I went to the front desk and presented the cards the lady just asked the room number and activated them without asking my name or for any identification. This is a very concerning security issue. Anyone who kept a card at checkout could access any room at will if this is a regular habit.
Overall management or ownership appears to lack pride. It was not what I expected from a Comfort Suites. I will likely be staying in that area in the future but will likely be looking for a different hotel because this was very disappointing.
Charles
Stayed 2 nights in Dec 2025
