2/10 Terrible
Keith
Travelled with partner
1 Oct 2025
Disliked: Cleanliness, staff & service, property conditions & facilities
We had stayed once before and the stay was pleasant and the services were very good. Not this time.
Our room was at 80 degrees when we arrived, but the air conditioning would not cool. There was no hot water available in the sink tap in the bathroom.
We called the desk. They called maintenance, who couldn't get the air conditioning to work. We were then given a room where these issues did not exist, but the bathtub tap would not turn without herculean effort, making it hard to turn the water on or off. The tub's tap leaked once you got it to turn off.
The carpeting was worn and in need of replacement.
The room's refrigerator cooled items inside, but it was in a cabinet which held all of the unit's excess heat unless the door was opened. It was a bit like having a refrigerator in a heated box.
We left a tag to request maid service on the door the next morning, but when we returned to the room in the evening, the tag was on the ground outside the door and the room was not serviced. When we inquired at the desk, where we were told that some of the housekeeping staff did not speak English and had probably assumed that the tag, which clearly said, "Maid Service, Please", actually meant "Do Not Disturb". On the plus side, we were given fresh towels at the desk.
We were very disappointed. We had come to the hotel because our previous stay was pleasant. This stay was anything but and we will not return.
Keith
Stayed 3 nights in Sep 2025