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Prestige Rocky Mountain Resort Cranbrook, WorldHotels Crafted

4.0 star property
Hotel with a full-service spa, 5-minute walk to Cranbrook History Centre

Photo gallery for Prestige Rocky Mountain Resort Cranbrook, WorldHotels Crafted

Lobby
Egyptian cotton sheets, premium bedding, in-room safe, desk
Lobby
Suite, 1 King Bed, Non Smoking (Railcar)
Restaurant

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pet-friendly
  • Parking included
  • Free Wi-Fi
The current price is AU$230
includes taxes & fees
2 Mar - 3 Mar

Explore the area

View map
209 Van Horne Street South, Cranbrook, BC, V1C6R9
  • Place, Cranbrook History Centre
    ‪6 min walk‬
  • Place, Cranbrook City Hall
    ‪10 min walk‬
  • Place, Cranbrook Mall
    ‪15 min walk‬
  • Airport, Cranbrook, BC (YXC-Canadian Rockies Intl.)
    ‪14 min drive‬

Room options

Queen Suite with Spa

  • Sleeps 4

Accessible Queen Room

  • Sleeps 4

View all photos for Standard Room, 1 King Bed, Non Smoking (with Sofabed)

Standard Room, 1 King Bed, Non Smoking (with Sofabed)

Standard Room, 1 King Bed, Non Smoking (with Sofabed)

9.2 out of 10
Wonderful
(9 reviews)

Highlights

Air conditioning
Flat-screen TV
Sofa bed - double
Separate bedroom
Premium bedding
Egyptian cotton bed sheets
Hairdryer
Shower/bath combination
  • 40 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 Queen Bed, Non Smoking, Jetted Tub (Walk-in Shower;with Sofabed)

Suite, 1 Queen Bed, Non Smoking, Jetted Tub (Walk-in Shower;with Sofabed)

Suite, 1 Queen Bed, Non Smoking, Jetted Tub (Walk-in Shower;with Sofabed)

9.6 out of 10
Exceptional
(4 reviews)

Highlights

Air conditioning
Flat-screen TV
Premium bedding
Egyptian cotton bed sheets
Jetted bath
Hairdryer
Shower/bath combination
Coffee/tea maker
  • 40 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking

Standard Room, 2 Queen Beds, Non Smoking

Standard Room, 2 Queen Beds, Non Smoking

9.2 out of 10
Wonderful
(37 reviews)

Highlights

Air conditioning
Flat-screen TV
Separate bedroom
Premium bedding
Egyptian cotton bed sheets
Hairdryer
Shower/bath combination
Coffee/tea maker
  • 40 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 Queen Bed, Non Smoking, Kitchenette (with Sofabed)

Suite, 1 Queen Bed, Non Smoking, Kitchenette (with Sofabed)

Suite, 1 Queen Bed, Non Smoking, Kitchenette (with Sofabed)

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Air conditioning
Kitchen
Flat-screen TV
Premium bedding
Egyptian cotton bed sheets
Sofa bed
Hairdryer
Shower/bath combination
  • Sleeps 4
  • 1 Queen Bed

View all photos for Suite, 1 King Bed, Non Smoking, Jetted Tub (Theme Room;Four Poster Bed)

Suite, 1 King Bed, Non Smoking, Jetted Tub (Theme Room;Four Poster Bed)

Suite, 1 King Bed, Non Smoking, Jetted Tub (Theme Room;Four Poster Bed)

Highlights

Air conditioning
Flat-screen TV
Separate bedroom
Premium bedding
Egyptian cotton bed sheets
Jetted bath
Hairdryer
Shower/bath combination
  • 52 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed, Non Smoking (Railcar)

Suite, 1 King Bed, Non Smoking (Railcar)

Suite, 1 King Bed, Non Smoking (Railcar)

10.0 out of 10
Exceptional
(1 review)

Highlights

Air conditioning
Flat-screen TV
Separate bedroom
Premium bedding
Egyptian cotton bed sheets
Hairdryer
Shower/bath combination
Coffee/tea maker
  • 25 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 Queen Bed, Accessible, Bathtub (with Sofabed)

Standard Room, 1 Queen Bed, Accessible, Bathtub (with Sofabed)

Standard Room, 1 Queen Bed, Accessible, Bathtub (with Sofabed)

9.6 out of 10
Exceptional
(8 reviews)

Highlights

Air conditioning
Flat-screen TV
Premium bedding
Egyptian cotton bed sheets
Hairdryer
Shower/bath combination
Coffee/tea maker
Cable/satellite channels
  • 40 sq m
  • Sleeps 4
  • 1 Queen Bed

View all photos for Suite, 1 King Bed, Non Smoking (Railcar)

Egyptian cotton sheets, premium bedding, in-room safe, desk

Suite, 1 King Bed, Non Smoking (Railcar)

10.0 out of 10
Exceptional
(1 review)

Highlights

Air conditioning
Flat-screen TV
Separate bedroom
Premium bedding
Egyptian cotton bed sheets
Hairdryer
Shower/bath combination
Coffee/tea maker
  • 25 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Queen Bed, Non Smoking, Kitchen (with Sofabed)

Suite, 1 Queen Bed, Non Smoking, Kitchen (with Sofabed)

Suite, 1 Queen Bed, Non Smoking, Kitchen (with Sofabed)

Highlights

Air conditioning
Kitchen
Flat-screen TV
Premium bedding
Egyptian cotton bed sheets
Sofa bed
Hairdryer
Shower/bath combination
  • Sleeps 5
  • 1 Queen Bed

Queen Suite with Kitchenette

  • Sleeps 4

Railcar Suite Crystal

  • Sleeps 2

View all photos for Suite, 1 King Bed, Non Smoking

Suite, 1 King Bed, Non Smoking

Suite, 1 King Bed, Non Smoking

Highlights

Air conditioning
Flat-screen TV
Premium bedding
Egyptian cotton bed sheets
Hairdryer
Shower/bath combination
Coffee/tea maker
Cable/satellite channels
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Non Smoking, Kitchen (Shower Only;with Sofabed)

Suite, 1 King Bed, Non Smoking, Kitchen (Shower Only;with Sofabed)

Suite, 1 King Bed, Non Smoking, Kitchen (Shower Only;with Sofabed)

Highlights

Air conditioning
Kitchen
Flat-screen TV
Premium bedding
Egyptian cotton bed sheets
Hairdryer
Shower/bath combination
Coffee/tea maker
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed, Jetted Tub, Mountain View (with Sofabed)

Suite, 1 King Bed, Jetted Tub, Mountain View (with Sofabed)

Suite, 1 King Bed, Jetted Tub, Mountain View (with Sofabed)

Highlights

Air conditioning
Flat-screen TV
Premium bedding
Egyptian cotton bed sheets
Hairdryer
Shower/bath combination
Coffee/tea maker
Cable/satellite channels
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed, Jetted Tub, Mountain View (with Sofabed)

Suite, 1 King Bed, Jetted Tub, Mountain View (with Sofabed)

Suite, 1 King Bed, Jetted Tub, Mountain View (with Sofabed)

10.0 out of 10
Exceptional
(1 review)

Highlights

Air conditioning
Flat-screen TV
Premium bedding
Egyptian cotton bed sheets
Hairdryer
Shower/bath combination
Coffee/tea maker
Cable/satellite channels
  • Sleeps 4
  • 1 King Bed

Deluxe Two Queen Room

  • Sleeps 4

Deluxe King Room

  • Sleeps 4

Suite-1 Queen Bed, Non-Smoking, Separate Bedroom, Condo, Sofabed, Table And Chairs, Full Kitchen

  • Sleeps 5

Suite-1 King Bed, Non-Smoking, Rail Car Room, SPA Tub, Heated Flooring, Deluxe Furnishings, Wi-Fi

  • Sleeps 2

Suite-1 King Bed, Non-Smoking, Higher Floor, Luxury Designer, Sofabed, Jetted Tub, Mountain View

  • Sleeps 4

Suite-1 King Bed, Non-Smoking, Separate Bedroom, Lounge, Microwave and Mini-Refrigerator

  • Sleeps 2

Suite-1 King Bed, Non-Smoking, Theme Room, Sofabed, Jetted Tub, Four-Poster Bed, Desk

  • Sleeps 4

1 King Bed And Sofabed Suite Living Area Full Kitchen Shower-Non Smoking

  • Sleeps 4

Suite-1 King Bed, Non-Smoking, Luxury Designer, Sofabed, Jetted Tub, Mountain View

  • Sleeps 4

King Suite-Non-Smoking

  • Sleeps 2

Standard King Room Sofabed-Non Smoking

  • Sleeps 4

About the area

Cranbrook

At Prestige Rocky Mountain Resort Cranbrook, WorldHotels Crafted you'll be 0.4 km (0.3 mi) from Cranbrook History Centre and 3 km (1.9 mi) from Cranbrook Golf and Country Club. Highlights at this hotel include a full-service spa, a restaurant and an indoor swimming pool. .A day of pampering can include hot stone massages, aromatherapy and hydrotherapy along with access to the mud bath and hot tub. BRIXX Brewhouse is the hotel's own pub. Enjoy the gym and Hot tub as well as access to free bike hire. Business travelers can take advantage of meeting rooms, conference space, and a business centre. Plus you'll find free Wi-Fi in public areas and a coffee shop/cafe. Bring your pet along and take advantage of this property's pet-friendly amenities, such as food and water bowls. There's also the convenience of free self parking. .Sights within a 10-minute drive of this 4-property class Cranbrook hotel include Wildstone Golf Course and St. Eugene Golf Course.

What's nearby

  • Cranbrook History Centre - 6 min walk - 0.5 km
  • Cranbrook City Hall - 10 min walk - 0.9 km
  • Rotary Park - 10 min walk - 0.9 km
  • Cranbrook Mall - 15 min walk - 1.3 km
  • Elizabeth Lake - 19 min walk - 1.7 km

Getting around

  • Cranbrook, BC (YXC-Canadian Rockies Intl.) - 18 min drive

Restaurants

  • ‪Fire Hall Kitchen & Tap - ‬12 min walk
  • ‪Fenwick & Baker - ‬14 min walk
  • ‪Fire & Oak - ‬1 min walk
  • ‪The Baker89 - ‬11 min walk
  • ‪Ella's - ‬17 min walk

About this property

Prestige Rocky Mountain Resort Cranbrook, WorldHotels Crafted

Hotel with a full-service spa, 5-minute walk to Cranbrook History Centre
Prestige Rocky Mountain Resort Cranbrook, WorldHotels Crafted offers its guests a full-service spa, an indoor pool, and Access to hot tub. Along with a restaurant, there's a coffee shop/cafe on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces.

Business amenities include a business centre and meeting rooms. A fitness centre, a terrace, and a vending machine are also featured at the business-friendly Prestige Rocky Mountain Resort Cranbrook, WorldHotels Crafted. Self parking is free.

This 4-star Cranbrook hotel is smoke free.

  • 112 guestrooms or units
  • Conference rooms
  • Business facilities
  • Conference space
  • Dry cleaning
  • Front desk (24 hours)
  • Front desk safe
  • Concierge
  • Terrace
  • Beauty salon
  • ATM
  • Lift
  • No smoking on site
  • Bar or lounge
  • Coffee shop
  • Dining venue
Prestige Rocky Mountain Resort Cranbrook, WorldHotels Crafted offers 112 air-conditioned accommodations with a safe and coffee/tea makers. Beds feature Egyptian cotton sheets and premium bedding. Flat-screen televisions come with cable channels. Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). A nightly turndown service is provided and housekeeping is offered on a daily basis.

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include hot stone massages, facials, body wraps and body scrubs. The spa is equipped with a mud bath and a hot tub. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is open daily.

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  • Free Wi-Fi
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4.5 out of 5, Wonderful, 1,126 reviews
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includes taxes & fees
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • BRIXX Brewhouse

Things to do

  • Free bicycle rentals
  • Full-service spa
  • Gym
  • Hot tub
  • Indoor pool

Family friendly

  • Indoor pool

Conveniences

  • 24-hour front desk
  • ATM
  • Hair salon
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Turndown service

Business services

  • Business centre
  • Conference space
  • Meeting rooms

Outdoors

  • Terrace

Full-service spa

  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Mud bath
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • Banquet hall
  • Eco-friendly cleaning products used
  • Smoke-free property

Room amenities

Bedroom

  • Egyptian cotton sheets

Bathroom

  • Free toiletries
  • Hair dryer
  • Shower/bathtub combination

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Paper towels

More

  • Air conditioning
  • Desk
  • Free local calls
  • LED lighting
  • Phone
  • Recycling
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Minimum check-in age - 19

Check-out

Check-out before 11 AM
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: CAD 30 per pet, per night
  • Only dogs are allowed
  • Maximum 2 (weight limit: 80 lb per pet)
  • Food and water bowls are available
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: CAD 50.00 per accommodation, per day

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: CAD 30 per pet, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
This property uses eco-friendly cleaning products
Safety features at this property include a carbon monoxide detector, a fire extinguisher and a smoke detector
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard and American Express. Cash is not accepted. This property uses eco-friendly cleaning products. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher and a smoke detector in all accommodation. Cashless payment methods are available for all transactions.

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.

Property is also known as

Cranbrook Prestige
Cranbrook Resort
Prestige Cranbrook
Prestige Rocky Mountain
Prestige Rocky Mountain Cranbrook
Prestige Rocky Mountain Resort
Prestige Rocky Mountain Resort Cranbrook
Rocky Mountain Prestige

Frequently asked questions

Is parking available at Prestige Rocky Mountain Resort Cranbrook, WorldHotels Crafted?

Yep, Prestige Rocky Mountain Resort Cranbrook, WorldHotels Crafted has a free self car park.

How much does it cost to stay at Prestige Rocky Mountain Resort Cranbrook, WorldHotels Crafted?

As of 7 Feb 2026, prices found for a 1-night stay for 2 adults at Prestige Rocky Mountain Resort Cranbrook, WorldHotels Crafted on 2 Mar 2026 start from AU$230.25, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is there a spa on site at Prestige Rocky Mountain Resort Cranbrook, WorldHotels Crafted?

Yep, there is an onsite spa at Prestige Rocky Mountain Resort Cranbrook, WorldHotels Crafted. It has a hot tub and a mud bath. You'll enjoy heaps of services like body wraps, body scrubs and facials, as well as hot stone massages.

Does Prestige Rocky Mountain Resort Cranbrook, WorldHotels Crafted have a pool?

Prestige Rocky Mountain Resort Cranbrook, WorldHotels Crafted has an indoor pool.

What makes Prestige Rocky Mountain Resort Cranbrook, WorldHotels Crafted a romantic place to stay?

1 hot tub and a lounge bar, as well as premium bedding in the guestrooms, all help set the scene for a romantic weekend at Prestige Rocky Mountain Resort Cranbrook, WorldHotels Crafted.

Is there a free airport shuttle available at Prestige Rocky Mountain Resort Cranbrook, WorldHotels Crafted?

No, Prestige Rocky Mountain Resort Cranbrook, WorldHotels Crafted does not offer an airport shuttle service.

Is there a bar or restaurant at Prestige Rocky Mountain Resort Cranbrook, WorldHotels Crafted?

Yep, they've got a lounge bar and an onsite restaurant.

What time are check-in & check-out at Prestige Rocky Mountain Resort Cranbrook, WorldHotels Crafted?

Check-in begins at 3:00 PM. Check-out time is 11 AM.

Are pets allowed at Prestige Rocky Mountain Resort Cranbrook, WorldHotels Crafted?

Dogs are welcome at Prestige Rocky Mountain Resort Cranbrook, WorldHotels Crafted, with food and water bowls on offer. Just so you know, there's a limit of 2 pets, with a maximum weight of up to 36 kg per pet.

Prestige Rocky Mountain Resort Cranbrook, WorldHotels Crafted Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 377 out of 703 reviews
Rating 8 - Good. 218 out of 703 reviews
Rating 6 - Okay. 77 out of 703 reviews
Rating 4 - Poor. 19 out of 703 reviews
Rating 2 - Terrible. 12 out of 703 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

Reviews

10/10 Excellent

Mataya tegan

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
great and easy location, was very happy with everything
Stayed 1 night in Nov 2025

8/10 Good

Marcelo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good, clean room, friendly staff
Stayed 4 nights in Sep 2025

10/10 Excellent

Theresa

Liked: Cleanliness
Stayed 2 nights in Oct 2025

10/10 Excellent

Renata

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would use those property again if traveling in Canada.
Stayed 2 nights in Oct 2025

6/10 Okay

Lawrence

Stayed 1 night in Oct 2025

8/10 Good

Darel

Everything was good, altho proper training in the restaurant staff would help, lack of experience made the service slow and non existent..quality of breakfast food was not good..please spend a few extra dollars on better product, real potatoes and real sausages would make the breakfast much better, a little goes a long way..
Stayed 1 night in Oct 2025

10/10 Excellent

Thomas James joseph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Can’t wait to stay there again.

We stayed in the rail car as the start of our Rockies vacation. The room did not disappoint at all. Staff was very friendly, restaurant was great and rooms were amazing. Well worth the cost and then some highly recommend the extra cost to stay in the rail car rooms it is an experience you won’t be dissatisfied with.
Stayed 1 night in Oct 2025

10/10 Excellent

Phil

Liked: Cleanliness, staff & service, property conditions & facilities
This is our go-to place to stay in Cranbrook for our family, we'll be back again.
Stayed 2 nights in Oct 2025

8/10 Good

Haylen

Stayed 1 night in Oct 2025

10/10 Excellent

NADIA

Liked: Cleanliness, staff & service
Good
Stayed 1 night in Sep 2025

8/10 Good

Ron

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Sep 2025

2/10 Terrible

Chad

Stayed 1 night in Sep 2025

10/10 Excellent

Mike

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2025

8/10 Good

Don

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet and clean. Restaurant had great dining options. Had a tv in the bathroom just a shame it did not work.
Stayed 5 nights in Sep 2025

8/10 Good

Terri Anne

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Staff definitely not trained in excellent customer service. Room was clean and quiet. No complaints
Stayed 1 night in Sep 2025

8/10 Good

Matthew, Marquette

Liked: Cleanliness, staff & service
Stayed 1 night in Sep 2025

10/10 Excellent

Michelle

Stayed 1 night in Sep 2025

10/10 Excellent

Tyler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2025

8/10 Good

Anne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2025

10/10 Excellent

Norma- Jean

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
That it has cafe and spa
Stayed 1 night in Sep 2025

10/10 Excellent

Shirley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Sep 2025

10/10 Excellent

Julia

Liked: Cleanliness
Stayed 2 nights in Aug 2025

6/10 Okay

Bryan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It was very disorganized between Expedia’s online reservations and the information they had at the front desk. Do better! Next time, I’ll pay extra and book through the hotel, saving myself a lot of time. Expedia needs to give better updated information to the hotel.
Stayed 3 nights in Aug 2025

6/10 Okay

Bryan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I did not like how this property dealt with 3rd party bookings. It was very disorganized and difficult for them. They couldn’t find records and were always questioning whether I paid or not. If you are going to accept 3rd party bookings through another site, get organized and don’t make me feel like I did something wrong.
Stayed 1 night in Aug 2025

10/10 Excellent

George

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely, clean quiet and pretty hotel! Comfy beds. Pool was great, and both the coffee shop and the hotel restaurant had very good food with great service. Pesto pizza was the best!! I will definitely be staying here on my next trip to Cranbrook. I like to walk, and it was a short walk to the Saturday farmers market. Great experience in Cranbrook.
Stayed 3 nights in Aug 2025