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Heritage Inn Hotel & Convention Centre Cranbrook

2.5 star property
Pet-friendly hotel connected to the convention centre in Cranbrook with free parking

Photo gallery for Heritage Inn Hotel & Convention Centre Cranbrook

Desk, laptop workspace, blackout curtains, iron/ironing board
Breakfast served
Reception
Indoor pool
Front of property

Reviews

7.8 out of 10
Good

Popular amenities

  • Hot tub
  • Bar
  • Pool
The current price is AU$126
includes taxes & fees
12 Nov - 13 Nov

Explore the area

View map
803 Cranbrook Street North, Cranbrook, BC, V1C 3S2
  • Place, Tamarack Centre
    ‪10 min walk‬
  • Place, Cranbrook History Centre
    ‪1 min drive‬
  • Place, St. Eugene Golf Course
    ‪7 min drive‬
  • Airport, Cranbrook, BC (YXC-Canadian Rockies Intl.)
    ‪12 min drive‬

Room options

View all photos for Standard Room, 2 Queen Beds

Desk, laptop workspace, blackout curtains, iron/ironing board

Standard Room, 2 Queen Beds

7.6 out of 10
Good
(58 reviews)

Highlights

Air conditioning
Flat-screen TV
Blackout curtains
Private bathroom
Shower/bath combination
Coffee/tea maker
Cable channels
Desk chair
Air-conditioning
Blackout drapes/curtains
Private bathroom
Shower/tub combination
Coffee/tea maker
Cable channels
  • Sleeps 4
  • 2 Queen Beds

View all photos for Premier Room, 1 Queen Bed

Premier Room, 1 Queen Bed

Premier Room, 1 Queen Bed

7.8 out of 10
Good
(59 reviews)

Highlights

Air conditioning
Fridge
Flat-screen TV
Blackout curtains
Hairdryer
Private bathroom
Shower/bath combination
Microwave
Air-conditioning
Blackout drapes/curtains
Hair dryer
Private bathroom
Shower/tub combination
Microwave
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 King Bed

Standard Room, 1 King Bed

Standard Room, 1 King Bed

8.8 out of 10
Excellent
(17 reviews)

Highlights

Air conditioning
Flat-screen TV
Blackout curtains
Private bathroom
Shower/bath combination
Coffee/tea maker
Cable channels
Daily housekeeping
Air-conditioning
Blackout drapes/curtains
Private bathroom
Shower/tub combination
Coffee/tea maker
Cable channels
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds (Pet Friendly)

Desk, laptop workspace, blackout curtains, iron/ironing board

Standard Room, 2 Queen Beds (Pet Friendly)

8.0 out of 10
Very good
(2 reviews)

Highlights

Air conditioning
Flat-screen TV
Blackout curtains
Private bathroom
Shower/bath combination
Coffee/tea maker
Cable channels
Daily housekeeping
Air-conditioning
Blackout drapes/curtains
Private bathroom
Shower/tub combination
Coffee/tea maker
Cable channels
  • Sleeps 4
  • 2 Queen Beds

About the area

Cranbrook

You'll be connected to the convention centre at Heritage Inn Hotel & Convention Centre Cranbrook, and within a 20-minute stroll of Tamarack Centre and Cranbrook History Centre. Highlights at this hotel include a restaurant, an indoor swimming pool and free self-parking. .The café, Skylight Cafe, is open for breakfast. At the hotel's own lounge bar, you can stop for a drink. Enjoy the gym and Hot tub. 6 meeting rooms and a conference centre are among the business amenities offered. Additionally, you'll find free Wi-Fi in public areas, a coffee shop/cafe and coffee/tea in a common area. Each morning buffet breakfast is served between 6:30 AM and 10:00 AM. .With a stay at this Cranbrook hotel, you'll be 2.4 km (1.5 mi) from Cranbrook Golf and Country Club and 3.6 km (2.2 mi) from Wildstone Golf Course.

What's nearby

  • Tamarack Centre - 10 min walk - 0.9 km
  • Cranbrook History Centre - 1 min drive - 1.3 km
  • Cranbrook Golf and Country Club - 2 min drive - 1.8 km
  • Wildstone Golf Course - 5 min drive - 6.3 km
  • St. Eugene Golf Course - 7 min drive - 7.4 km

Getting around

  • Cranbrook, BC (YXC-Canadian Rockies Intl.) - 18 min drive

Restaurants

  • ‪McDonald's - ‬10 min walk
  • ‪Tim Hortons - ‬11 min walk
  • ‪Fenwick & Baker - ‬12 min walk
  • ‪Arby's - ‬12 min walk
  • ‪Hot Shots Cafe - ‬8 min walk

About this property

Heritage Inn Hotel & Convention Centre Cranbrook

Pet-friendly hotel connected to the convention centre in Cranbrook with free parking
Heritage Inn Hotel & Convention Centre Cranbrook offers its guests an indoor pool, Access to hot tub, and a fitness centre. Along with a restaurant, there's a coffee shop/cafe on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi.

There are 6 meeting rooms available. The business-friendly Heritage Inn Hotel & Convention Centre Cranbrook also features a vending machine, coffee/tea in common area, and express check-out. Self parking is free.

Smoking is allowed in designated areas at this Cranbrook hotel.

  • 100 guestrooms or units
  • Conference centre
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Wedding services available
  • ATM
  • Smoking in designated areas
  • Bar or lounge
  • Dining venue
Heritage Inn Hotel & Convention Centre Cranbrook offers 100 accommodations with coffee/tea makers and an iron/ironing board. Flat-screen televisions come with cable channels. Bathrooms include a combined bath/shower unit and complimentary toiletries.

This Cranbrook hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as telephones; free local calls are provided (restrictions may apply). Housekeeping is provided on a daily basis.

Similar properties

Courtyard
Days Inn & Conference Centre by Wyndham Cranbrook
  • Pool
  • Breakfast included
  • Pet-friendly
  • Parking included
4.1 out of 5, Very good, 1,494 reviews
The price is AU$126
includes taxes & fees
10 Nov - 11 Nov
Days Inn & Conference Centre by Wyndham Cranbrook

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free uncovered self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:00 AM for a fee: CAD 10 to 25 for adults and CAD 10 to 10 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • Skylight Cafe

Things to do

  • Gym
  • Hot tub
  • Indoor pool

Family friendly

  • Indoor pool

Conveniences

  • 24-hour front desk
  • ATM
  • Luggage storage
  • Vending machine

Guest services

  • Housekeeping (daily)
  • Wedding services

Business services

  • 6 meeting rooms
  • Conference centre

Outdoors

  • In a provincial park
  • In the mountains

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Stair-free path to entrance
  • Upper floors accessible by stairs only
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible restaurant

More

  • Ballroom
  • Banquet hall
  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker

More

  • Air conditioning (climate-controlled)
  • Desk
  • Desk chair
  • Free local calls
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: anytime
Minimum check-in age - 19

Check-out

Check-out before 11 AM
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation

Renovations and closures

The following facilities or services will be unavailable from November 11 2025 to November 11 2025 (dates subject to change):
  • Bar/Lounge(s)
  • Dining venue(s)
The following facilities are closed for Christmas Eve, Christmas Day and New Year's Day:
  • Bar/lounge
  • Dining venue

Access methods

Staffed front desk

Pets

  • Pets: CAD 20 per pet, per night
  • Only dogs are allowed
  • Maximum 2 (weight limit: 50 lb per pet)
  • Pets cannot be left unattended
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 16 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: CAD 250 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately CAD 10 to 25 for adults and CAD 10 to 10 for children
  • Pet fee: CAD 20 per pet, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher and a smoke detector
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard and American Express. Cash is not accepted. This property reserves the right to pre-authorise the guest's credit card prior to arrival.
    For guests' safety, the property includes a fire extinguisher and a smoke detector in all accommodation.

We should mention

  • Pool access available from 7 AM to 10 PM
  • Up to 2 children aged 16 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.

Property is also known as

Cranbrook Heritage Inn
Heritage Cranbrook
Heritage Inn
Heritage Inn Cranbrook
Heritage Hotel Cranbrook
Heritage Inn Hotel Cranbrook
Heritage Inn Hotel
Heritage Inn Hotel & Convention Centre Cranbrook Hotel
Heritage Inn Hotel & Convention Centre Cranbrook Cranbrook
Heritage Inn Hotel & Convention Centre Cranbrook Hotel Cranbrook

Frequently asked questions

What is the cancellation policy at Heritage Inn Hotel & Convention Centre Cranbrook?

Heritage Inn Hotel & Convention Centre Cranbrook offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Heritage Inn Hotel & Convention Centre Cranbrook?

As of 9 Nov 2025, prices found for a 1-night stay for 2 adults at Heritage Inn Hotel & Convention Centre Cranbrook on 12 Nov 2025 start from AU$125.94, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Heritage Inn Hotel & Convention Centre Cranbrook?

Yep, Heritage Inn Hotel & Convention Centre Cranbrook has a free self car park.

Does Heritage Inn Hotel & Convention Centre Cranbrook have a pool?

Heritage Inn Hotel & Convention Centre Cranbrook has an indoor pool. The pool is open 7 AM to 10 PM.

Is Heritage Inn Hotel & Convention Centre Cranbrook family-friendly?

You bet! With amenities such as children's meals and an indoor pool, it's no surprise that Heritage Inn Hotel & Convention Centre Cranbrook is a hit with families.

Does Heritage Inn Hotel & Convention Centre Cranbrook serve breakfast?

Yeah, our visitors can't get enough of the buffet breakfast here! Served daily from 6:30 AM to 10:00 AM, this is the perfect place to fuel up for a big day of adventure.

Is there a free airport shuttle available at Heritage Inn Hotel & Convention Centre Cranbrook?

No, Heritage Inn Hotel & Convention Centre Cranbrook does not offer an airport shuttle service.

Is there a bar or restaurant at Heritage Inn Hotel & Convention Centre Cranbrook?

Yep, they've got a lounge bar and an onsite restaurant. The dining venue will be unavailable from November 11 2025 to November 11 2025 (dates subject to change). The dining venue is closed on Christmas Eve, Christmas Day and New Year's Day.

What time are check-in & check-out at Heritage Inn Hotel & Convention Centre Cranbrook?

Check-in begins at 4:00 PM. Check-out time is 11 AM.

Heritage Inn Hotel & Convention Centre Cranbrook Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 321 out of 1003 reviews
Rating 8 - Good. 370 out of 1003 reviews
Rating 6 - Okay. 190 out of 1003 reviews
Rating 4 - Poor. 77 out of 1003 reviews
Rating 2 - Terrible. 45 out of 1003 reviews

8.0/10

Cleanliness

8.2/10

Staff & service

7.2/10

Amenities

7.2/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

6/10 Okay

Debra

Stayed 2 nights in Jul 2025

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Awesome

Beds and sleep great
Stayed 1 night in Aug 2025

6/10 Okay

Dennis

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
This hotel is very old with no update to the facilities. Electrical outlets are worn out and won’t hold a plug. The wall air conditioner was so noisy that we had to unplug it. The baseboard heater was very dirty. The toilet stick on and dripped constantly. The fan in the bathroom was very noisy and did not remove the steam.
Stayed 1 night in Aug 2025

10/10 Excellent

Gonzalo

Liked: Cleanliness, staff & service
Good value for the money
Stayed 1 night in Aug 2025

8/10 Good

Brian

Liked: Cleanliness, staff & service, property conditions & facilities
Good value for the money.
Stayed 1 night in Aug 2025

8/10 Good

Jared

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2025

6/10 Okay

Robert

Liked: Staff & service
Stayed 1 night in Aug 2025

8/10 Good

Chad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

10/10 Excellent

julian

I liked the bath mat but would
Stayed 1 night in Aug 2025

10/10 Excellent

Stuart

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Love this place

We always enjoy staying at this hotel. The room is spacious and has the necessary amenities. The pool and hot tub are wonderful to relax in at the end of the day. Staff is friendly and helpful. The breakfast is lagging in a bit of variety and is sufficient to fill up for the day.
Stayed 5 nights in Jul 2025

6/10 Okay

Rachael

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Cheap stay, staff was ok. Run down, not great services. Ran out of towels, breakfast is the same every.. pool area not clean.. over good for a quick stop for cheap room..
Stayed 3 nights in Aug 2025

2/10 Terrible

Inna

Travelled with partner
Liked: Cleanliness, amenities
Disliked: Staff & service, property conditions & facilities
The room was very disappointing. The carpet was extremely dirty and had a strong, unpleasant smell. The light switch didn’t work, and the walls were cracked and unpainted. Overall, it felt neglected and poorly maintained. At check-out, the receptionist couldn’t provide a receipt for the payment because she didn’t know how to do it. Very unprofessional experience. I wouldn’t stay here again.
Stayed 1 night in Aug 2025

4/10 Poor

Leah

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
Very outdated i think they do try to keep it clean. The breakfast was disappointing they ran out of food, and there was little choice. Not enough staff.
Stayed 3 nights in Aug 2025

6/10 Okay

Brenda

Business traveller
Disliked: Cleanliness, property conditions & facilities
Dirty towels behind side table, blood on the sheets
Stayed 1 night in Jul 2025

6/10 Okay

Bharathi

Travelled with family and small children
Disliked: Amenities
Room was okay to stay for 2 days. They never cleaned the room for 2 days we stayed there. We were four and they just kept 2 shower towels. Breakfast was very basic, they had no cereal to restock, no milk was kept for cereal, we had ask them. No yogurt, juices, fruits, whipping cream were restocked. Everything when asked they said its not in stock.
Stayed 2 nights in Aug 2025

10/10 Excellent

Deanne

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was great clean room and quiet
Stayed 1 night in Jul 2025

8/10 Good

Melissa

Stayed 2 nights in Jul 2025

10/10 Excellent

Taylor

Stayed 1 night in Jul 2025

10/10 Excellent

Lana

Liked: Cleanliness, staff & service, property conditions & facilities
Overall very pleased.
Stayed 3 nights in Jul 2025

10/10 Excellent

Ken

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Trip for minor surgery

We have stayed here before. Our check in package was waiting for us. They gave us a close room to the restaurant and lobby. Room was comfortable and clean. TV worked fine. The included breakfast happened to be an "all you can eat" buffet which was a bit of a bonus. Finally, the surgeon wanted to see my wife the next day mid afternoon and we had nowhere to go for a few hours. Upon request, they let us stay a couple of hours later than normal checkout which helped us a lot.. for no charge. It is something they cannot always accommodate but could today. At check out I told them that because of that, on our next trip to Cranbrook I wouldn't be searching for "the best deal"... I'd be staying there. I'm not saying it's Ceaser's Palace or the Taj Mahal... it's was just a nice , clean, friendly place to stay
Stayed 1 night in Jul 2025

6/10 Okay

Karen

Liked: Cleanliness, staff & service
The Air Conditioner was very loud.
Stayed 1 night in Jul 2025

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Heritage has been one of my favourite stays in Cranbrook because i feel at home there. The room are great, great breakfast included and is very close to all amenities in Cranbrook. The price of hotel is very affordable as well. One of my favourite hotels by far
Stayed 1 night in Jul 2025

8/10 Good

Ruth

Liked: Staff & service
Breakfast was good
Stayed 1 night in Jul 2025

10/10 Excellent

Kaylen, Lethbridge

Liked: Cleanliness, staff & service, property conditions & facilities
Bed was comfortable and that is the most important thing. Easy to walk to restaurants and we made use of the hot tub. Would stay there again for sure if we are ever in Cranbrook in the future.
Stayed 1 night in Jul 2025

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jul 2025