8/10 Good
Frances
19 Jan 2024
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had such a great time at this hotel, the staff are lovely and it's got everything you need and is really ideal for transport into Copenhagen and for stepping out of the airport when it's bad weather and late as it's so close! It would have been five stars but sadly there was a smell of urine coming from my toilet. Even after the cleaners had been, it was there and sometimes stronger than others and when you're staying somewhere 5 nights it's unfortunate to be in a room where there may have been a slight plumbing issue. Also the phone in my room didn't work and sadly I didn't know this until I went to order room service and was already in my PJ's. Then I had to get rechanged and go downstairs to the restaurant which was a lovely experience but I had some emails to do so the room service would have been ideal. Overall I would definitely stay here again though for sure just couldn't rate it five this time due to my unfortunate couple of issues
Frances
Stayed 5 nights in Jan 2024