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Quay Hotel and Spa

4.0 star property

Photo gallery for Quay Hotel and Spa

Exterior
Exterior
Breakfast, lunch, dinner served; local cuisine, sea views
Front of property
Indoor pool

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Free Wi-Fi
The current price is AU$246
includes taxes & fees
4 May - 5 May

Explore the area

View map
Deganwy Quay, Conwy, Wales, LL31 9DJ
  • Place, Llandudno West Shore Beach
    ‪20 min walk‬
  • Place, Llandudno Junction Leisure Centre
    ‪6 min drive‬
  • Place, Cineworld Llandudno
    ‪6 min drive‬

Room options

View all photos for Executive Twin Room

Egyptian cotton sheets, premium bedding, in-room safe, desk

Executive Twin Room

  • 10 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Luxury Twin Room (Suite)

Luxury Twin Room (Suite) | Living area

Luxury Twin Room (Suite)

9.4 out of 10
Exceptional
(3 reviews)
  • 12 sq m
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Luxury Double Room (Penthouse)

Egyptian cotton sheets, premium bedding, in-room safe, desk

Luxury Double Room (Penthouse)

10.0 out of 10
Exceptional
(1 review)
  • 13 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Superior Double Room

A hotel room with a bed, two armchairs, a small table, a nightstand, and a view of the outside balcony.

Superior Double Room

9.4 out of 10
Exceptional
(52 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Superior Twin Room

Superior Twin Room

Superior Twin Room

7.2 out of 10
Good
(7 reviews)
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Superior Double Room

A hotel room with a bed, two armchairs, a small table, a nightstand, and a view of the outside balcony.

Superior Double Room

10.0 out of 10
Exceptional
(4 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Executive Room, 1 Double Bed

Egyptian cotton sheets, premium bedding, in-room safe, desk

Executive Room, 1 Double Bed

  • River view
  • 10 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Junior Room, 1 King Bed, Non Smoking, River View

Junior Room, 1 King Bed, Non Smoking, River View

Junior Room, 1 King Bed, Non Smoking, River View

  • River view
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Executive Room, 1 Double Bed

Executive Room, 1 Double Bed

Executive Room, 1 Double Bed

9.2 out of 10
Wonderful
(20 reviews)
  • 10 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Classic Double Room

Classic Double Room

Classic Double Room

8.8 out of 10
Excellent
(10 reviews)
  • 8 sq m
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Suite, 1 King Bed

Egyptian cotton sheets, premium bedding, in-room safe, desk

Suite, 1 King Bed

9.4 out of 10
Exceptional
(9 reviews)
  • 12 sq m
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

About the area

Conwy

At Quay Hotel and Spa you'll be within a 20-minute walk of Llandudno West Shore Beach and 2.4 km (1.5 mi) from Llandudno Junction Leisure Centre. Highlights at this Art Deco hotel include a full-service spa, a restaurant and an indoor swimming pool. .A pampering day can include deep-tissue massages and hot stone massages along with detox wraps, body wraps and aromatherapy. The restaurant, Marina Restaurant, serves local cuisine and is open for breakfast, lunch and dinner. The Terrace Bar is the hotel's own bar, serving drinks along with brunch and lunch. Enjoy the marina, gym and sauna. Other amenities include free Wi-Fi in public areas, a 24-hour front desk and a terrace. On weekday mornings free full breakfast is offered between 7 AM and 10 AM. There's also the convenience of free self parking. .Attractions within a 10-minute drive of this 4-property class Conwy hotel include Eryri National Park and Conwy Castle.

What's nearby

  • Llandudno West Shore Beach - 20 min walk - 1.7 km
  • Llandudno Junction Leisure Centre - 6 min drive - 2.4 km
  • Cineworld Llandudno - 6 min drive - 2.4 km
  • Venue Cymru - 11 min drive - 6.0 km
  • Llandudno Pier - 16 min drive - 7.4 km

Getting around

  • Deganwy Station - 7 min walk

Restaurants

  • ‪Archway Fish and Chips - ‬5 min drive
  • ‪Castle View Pub - ‬11 min walk
  • ‪L's Coffee & Bookshop - ‬5 min drive
  • ‪The Albion Ale House - ‬5 min drive
  • ‪Fishermans Fish & Chip Shop - ‬5 min drive

About this property

Quay Hotel and Spa

Quay Hotel and Spa offers its guests a full-service spa, a marina, and an indoor pool. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Free breakfast is served daily. A computer station is on site and WiFi is free in public spaces.

A fitness centre, a sauna, and a terrace are also featured at the business-friendly Quay Hotel and Spa. Limited free parking is available on a first-come, first-served basis.

Smoking is allowed in designated areas at this Art Deco Conwy hotel.

  • 77 guestrooms or units
  • 2 levels
  • 5 buildings
  • Conference rooms
  • Built in 2007
  • Full breakfast (free)
  • Dry cleaning
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Wedding services available
  • Terrace
  • Garden
  • Computer for guest use
  • Newspapers in lobby (free)
  • Bellhop
  • Smoking in designated areas
  • Bar or lounge
  • Dining venue
Quay Hotel and Spa offers 77 accommodations with laptop-compatible safes and complimentary bottles of water. Beds feature Egyptian cotton sheets and premium bedding. 32-inch flat-screen televisions come with digital channels.

Bathrooms include a shower, bathrobes, complimentary toiletries and hairdryers. Guests can surf the web using complimentary wireless Internet access. Additionally, rooms include coffee/tea makers and an iron/ironing board. Housekeeping is offered on a daily basis and hypo-allergenic bedding can be requested.

The on-site spa has 7 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and reflexology. The spa is equipped with a sauna and a steam room.

The spa is open daily. Children under 18 years old are not allowed in the spa without adult supervision. Guests under 16 years old are not allowed in the spa.

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The Castle Hotel, Conwy, North Wales
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  • Parking included
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4.6 out of 5, Wonderful, 674 reviews
The price is AU$243
includes taxes & fees
6 May - 7 May
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site self parking

Food and drink

  • Free full breakfast available 7 AM to 10 AM on weekdays and 8 AM to 10:30 AM on weekends
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Marina Restaurant
  • The Terrace Bar

Things to do

  • Full-service spa
  • Gym
  • Indoor pool
  • Piano
  • Sauna
  • Steam room

Family friendly

  • Indoor pool

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Wedding services

Business services

  • Computer station
  • Meeting rooms

Outdoors

  • Garden
  • In the mountains
  • Marina
  • On a river
  • Terrace

Full-service spa

  • 7 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Manicures/pedicures
  • Prenatal massages
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages

Accessibility

  • No lift

More

  • 2 floors
  • 5 buildings
  • Art Deco architecture
  • Banquet hall
  • Built in 2007
  • Designated smoking areas

Room amenities

Bedroom

  • Blackout drapes
  • Egyptian cotton sheets
  • Hypo-allergenic bedding

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with digital channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water

More

  • Desk
  • Heating
  • Iron/ironing board
  • Laptop-compatible safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Contactless check-out
Late check-out fee: GBP 20.00

Special check-in instructions

Guests will receive key retrieval information
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk, key retrieval

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for GBP 25.0 per day.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out fee: GBP 20.00
  • Rollaway bed fee: GBP 25.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard and American Express. Cash is not accepted. 
    For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector and a first aid kit in all accommodation. Cashless payment methods are available for all transactions.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.

National rating

This property has received its official star rating from Visit Wales.

Property is also known as

Quay Conwy
Quay Hotel Spa
Quay Hotel Conwy
Quay Hotel and Spa Hotel
Quay Hotel and Spa Conwy
Quay Hotel and Spa Hotel Conwy

Frequently asked questions

What is the cancellation policy at Quay Hotel and Spa?

Quay Hotel and Spa offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Quay Hotel and Spa?

As of 30 Apr 2026, prices found for a 1-night stay for 2 adults at Quay Hotel and Spa on 4 May 2026 start from AU$246, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Quay Hotel and Spa?

Yep, Quay Hotel and Spa has a free self car park. Onsite parking is limited.

Are there any beaches close to Quay Hotel and Spa?

Yep, Quay Hotel and Spa is a short 18-minute walk from Llandudno West Shore Beach. Fun beach activities include waterskiing, windsurfing and parasailing.

Is there a spa on site at Quay Hotel and Spa?

Yep, there is an onsite spa at Quay Hotel and Spa. It has a steam room and a sauna. You'll enjoy heaps of services like detox wraps, body wraps and body scrubs, as well as sports massages.

Does Quay Hotel and Spa have a pool?

Quay Hotel and Spa has an indoor pool.

What makes Quay Hotel and Spa a romantic place to stay?

Couples spa treatments and ocean-view dining, as well as premium bedding in the guestrooms, all help set the scene for a romantic weekend at Quay Hotel and Spa.

Is Quay Hotel and Spa family-friendly?

You bet! With amenities such as children's meals and an indoor pool, it's no surprise that Quay Hotel and Spa is a hit with families.

Does Quay Hotel and Spa serve breakfast?

You bet, visitors love the free full breakfast here! Offered weekdays between 7 AM and 10 AM and weekends from 8 AM to 10:30 AM, this is the perfect place to fuel up for a big day of adventure.

Is there a free airport shuttle available at Quay Hotel and Spa?

No, Quay Hotel and Spa does not offer an airport shuttle service.

Is there a bar or restaurant at Quay Hotel and Spa?

Yep, they've got a lounge bar and an onsite restaurant that serves local cuisine. Pre dinner cocktails anyone?

What time are check-in & check-out at Quay Hotel and Spa?

Check-in begins at 3:00 PM. Check-out time is 11 AM.

Are pets allowed at Quay Hotel and Spa?

No, pets are not allowed.

Quay Hotel and Spa Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 712 out of 1001 reviews
Rating 8 - Good. 206 out of 1001 reviews
Rating 6 - Okay. 47 out of 1001 reviews
Rating 4 - Poor. 21 out of 1001 reviews
Rating 2 - Terrible. 15 out of 1001 reviews

9.6/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

Reviews

10/10 Excellent

Caroline

Liked: Cleanliness, amenities
The whole hotel is spotless and the spa is fabulous Breakfast was great
Stayed 1 night in Jan 2026

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, amenities
Lovely hotel in a stunning location. Staff extremely helpful and nice. Would definitely go again and recommend to anyone visiting north west wales.
Stayed 1 night in Jan 2026

10/10 Excellent

Cerys

Stayed 1 night in Jan 2026

10/10 Excellent

Megan

Stayed 2 nights in Jan 2026

10/10 Excellent

Diane

Liked: Cleanliness, amenities
Great stay. Lovely staff, breakfast was nice. Spa was good
Stayed 1 night in Jan 2026

6/10 Okay

Sian

Liked: Cleanliness, staff & service
Room cold, hallway cold, our room was on the ground floor at the back with view overlooking car park
Stayed 1 night in Jan 2026

10/10 Excellent

Josh

Stayed 1 night in Dec 2025

10/10 Excellent

Darren

Liked: Cleanliness, staff & service, amenities
Clean and spotless room and ensuite. Great view onto the harbour from our ground floor room. Staff very courteous throughout our stay.
Stayed 1 night in Jan 2026

8/10 Good

Colin

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Yes
Stayed 2 nights in Jan 2026

10/10 Excellent

Julia

Liked: Cleanliness, staff & service, amenities
Very clean and comfortable rooms and friendly staff
Stayed 1 night in Jan 2026

10/10 Excellent

Finola

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had a lovely stay at the Quay just before Christmas. We enjoyed the use of the spa and I loved the runs along by the sea each morning. The location is great. The breakfast was very nice and staff friendly and accommodating.
Stayed 2 nights in Dec 2025

8/10 Good

Matthew

Liked: Cleanliness, staff & service, amenities
.
Stayed 1 night in Jan 2026

10/10 Excellent

Simon

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Lovely room, staff, restaurant. Shame we couldn't use the pool between 9am and 5pm
Stayed 3 nights in Jan 2026

10/10 Excellent

Robert

Stayed 2 nights in Jan 2026

8/10 Good

Hannah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room was amazing as the sea view with sliding doors. Staff were all friendly and anything that was asked was acted upon in a professional timely manor. Brekkie on day 1 could have been better as you can build your own brekkie from all the other options, no cheese on offer which was disheartening haha. Spa could have been so much better, overcrowded and was asked to back twice during the late afternoon which interrupted our dinner plans once we actually got in over 1 later, there was a very relaxing chill out room so chilled in there. Spa pool and jet pool very tepid almost cold water, it’s nice if been in the sauna. Could do with a jacuzzi and the pressure of jets in foot bath and jet very low
Stayed 2 nights in Jan 2026

8/10 Good

Nedjwa

Stayed 2 nights in Jan 2026

2/10 Terrible

anthony

Liked: Cleanliness
Disliked: Staff & service, amenities
Cold room
Stayed 1 night in Dec 2025

10/10 Excellent

Stephen

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Lovely
Stayed 2 nights in Dec 2025

8/10 Good

Mike

Liked: Cleanliness, staff & service, amenities
Courtesy call before arrival was a nice touch. Easy to find ample parking. Check in was really good, very nice experience. Rooms not ready so went for a drink in the bar. Was very bust and staff rushed, took a while to get served but staff very apologetic.
Stayed 2 nights in Dec 2025

10/10 Excellent

Tracy

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
First visit really impressed with the hotel & spa
Stayed 1 night in Dec 2025

10/10 Excellent

Mike

Stayed 2 nights in Dec 2025

10/10 Excellent

andrew

Stayed 1 night in Dec 2025

8/10 Good

Andrew

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Room was very spacious with a great view, we ate in the. We and had a pleasant meal. Spa was nice but a bit packed as all the residents (understandably!) wait it till it’s free to enter which creates a bit to craziness as it coincides with the time families with kids are also allowed in. Don’t really understand this part of it myself as it just makes a poorer experience for all involved.
Stayed 1 night in Oct 2025

4/10 Poor

Rowan

Stayed 1 night in Dec 2025

10/10 Excellent

Lizzie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Yes breakfast was lovely .we enjoyed the spa too .couldnt fault it. Only thing wish they didnt use the the ittle plastic milk s.thats only thing i didnt like .but it was such a lovely stay
Stayed 1 night in Dec 2025