2/10 Terrible
Ken
Travelled with family, Travelled with partner
29 Sept 2025
DO NOT STAY HERE! Property put us in a room with the AC not working. They obviously knew it was not working because the receptionist knew that two of the power fuse switches could not be turned on at the same time which controlled the air conditioning. Both needed to turn on and if you turned on one switch the other would turn off. They tried to tell me that this problem was new but if that was the case why did she know about the fuse switches. They couldn’t even offer us a fan. We only have 2 nights in Milan and I did not want to lose sleep for 1 night. They offered a different room for the next day but they said they were completely booked tonight so they could not give us a room with working AC for tonight. I said if you can’t give me a room with working AC, I will leave and find a hotel that has working AC. That is what we had to do to be able to get decent sleep. This place is dishonest and they will knowingly book people into a room that they know does not have the features requested. I am contacting Expedia to hopefully get them removed and also I will review them every place possible to let everyone know to book somewhere else. Both the manager and the receptionist are will to deceive their guest. How will you know you will get what you booked at this facility. Don’t reward dishonest business practices!
Ken
Stayed 3 nights in Sep 2025




















