Independent - accommodation in Colvale

When we first checked in to the hotel (rooms 333 and 334), the rooms were clearly not dusted in a while (could see visible dust on the nightstands, lamps, water bottles, rods in bathroom etc.). The sofa had large spots and were dirty. The WiFi was spotty too (general property had 30+MBps while the room had a weak ~1MBps had frequent connection drops). We immediately called the reception and let them know about the issue. We felt we booked the wrong place for our stay. The staff's reaction turned the experience for us. They listened, they remembered and helped us move to a room that was according to our expectations. There was no follow up required, everything was seamless. They showed us the cleaned room before having us move. On the next day, they followed up by asking if we had a comfortable stay and according to our liking! The hotel has otherwise clean amenities. Our kids loved the swimming pool that had multiple depths catering to all ages. The kids had a good time at the activity center as well. The breakfast (and dinner) spread was amazing! The staff, especially Rocky, was super friendly. The chef paid extra attention to my father-in-law who had special food needs and customized the menu for him. All in all a highly recommended place. I will come back.

Rooms are well proportioned and amenities properly thought through .